HotSchedules Reviews

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Ratings and Reviews
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Penelope Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
HotSchedules is a multitasking that allows you to have a good management in restaurants and keep everything organized, not only can you schedule and keep in touch, but also be able to manage the schedules or shifts of each staff and thus also carry out a record of work attendance. Despite all these characteristics, this platform facilitates its use through a simple and easy interface where an almost zero learning curve is required for any employee of the company, this saving time in being able to streamline the work process of managing the scheduling and shifts immediately.
Kate Knight | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
It is easy to use - if you have a smartphone. Our organization had to screenshot and print out copies of everything that happened within the app for those that did not have access to their phones. This caused a bit of confusion from time to time when schedules changed quickly.
January 27, 2020


Score 9 out of 10
Vetted Review
Verified User
Review Source
HotSchedules is pretty easy to use. Some team members struggle at first, but I think those that do would struggle with any tool. The wording of the tools in HotSchedules is easy to understand. When team members go to change their availability or ask off, the layout is clear and all the information needed is collected simply. As far as scheduling, team members can clearly see their shifts on their phones, and also link with their calendars as needed. Leaders have a great layout view of the week when they are working on scheduling so that they can clearly see who is available and who can work when.
Frank Jameson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
6 Years of Experience provides me the insight on the upgrades and changes that HotSchedules has done to improve the experience of its users. There are so many features that we still have not started or used to the fullest, but we believe that we are currently getting a strong value out of the money that is paid for this product.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Updates are frequent, and they are not always better. The scheduling portion was one of the easiest at one point. New upgrades make scheduling a bit more cumbersome. Scheduling is not always tied to the benefits of programming. With the expense, it should be used as a labor savings tool. System allows managers to overlook important features to ensure you writing the best schedule for profitability and guest service.
Score 6 out of 10
Vetted Review
Verified User
Review Source
Some of it is easy, but putting together a final schedule that is error-free is very tough. Users don't like the look of the posted schedule and I have not found very many options to modify that.

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

According to the vendor, key benefits include:

Build & Communicate Schedules

The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.

Work Schedule App

The HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.

Forecasting and Reporting

When integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.

Multi-Unit Store View

The Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.

Bilingual App & Support

The mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.

HotSchedules Features

  • Supported: Online Scheduler
  • Supported: Time-Off and Availbility
  • Supported: Work Schedule Mobile App
  • Supported: Scheduling Templates
  • Supported: Employee/Staff Communication
  • Supported: Sales and Labor
  • Supported: Forecasting Engine
  • Supported: Reporting
  • Supported: Point-of-Sale Integration
  • Supported: Centralized Communication
  • Supported: SMS Messaging

HotSchedules Screenshots

Time-Off, Availability, Employee Hours, Sales Volume are all available in the scheduler.Employees are able to swap and pick-up shifts from the HotSchedules Mobile App. All shift changes or requests require a manager's approval.Managers and employees can communicate with each other from the mobile and web apps - from anywhere and at anytime.Employees can submit a time-off, request - paid, or unpaid - and can request to work or request off right from the mobile app.Managers can view sales and labor data from their phone.

HotSchedules Video

HotSchedules Downloadables

HotSchedules Competitors

HotSchedules Pricing

HotSchedules Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

What is HotSchedules's best feature?

Reviewers rate Support Rating highest, with a score of 8.9.

Who uses HotSchedules?

The most common users of HotSchedules are from Mid-size Companies and the Restaurants industry.