HotSchedules Reviews

223 Ratings
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Score 7.3 out of 100

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Reviews (1-9 of 9)

Kate Knight profile photo
Score 6 out of 10
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Usability

7
It is easy to use - if you have a smartphone. Our organization had to screenshot and print out copies of everything that happened within the app for those that did not have access to their phones. This caused a bit of confusion from time to time when schedules changed quickly.
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Score 8 out of 10
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Usability

7
Updates are frequent, and they are not always better. The scheduling portion was one of the easiest at one point. New upgrades make scheduling a bit more cumbersome. Scheduling is not always tied to the benefits of programming. With the expense, it should be used as a labor savings tool. System allows managers to overlook important features to ensure you writing the best schedule for profitability and guest service.
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Frank Jameson profile photo
Score 10 out of 10
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Usability

9
6 Years of Experience provides me the insight on the upgrades and changes that HotSchedules has done to improve the experience of its users. There are so many features that we still have not started or used to the fullest, but we believe that we are currently getting a strong value out of the money that is paid for this product.
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Score 6 out of 10
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Usability

5
Some of it is easy, but putting together a final schedule that is error-free is very tough. Users don't like the look of the posted schedule and I have not found very many options to modify that.
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About HotSchedules

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

According to the vendor, key benefits include:

Build & Communicate Schedules

The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.

Work Schedule App

The HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.

Forecasting and Reporting

When integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.

Multi-Unit Store View

The Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.

Bilingual App & Support

The mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.

HotSchedules Features

Has featureOnline Scheduler
Has featureTime-Off and Availbility
Has featureWork Schedule Mobile App
Has featureScheduling Templates
Has featureEmployee/Staff Communication
Has featureSales and Labor
Has featureForecasting Engine
Has featureReporting
Has featurePoint-of-Sale Integration
Has featureCentralized Communication
Has featureSMS Messaging

HotSchedules Screenshots

HotSchedules Competitors

When I Work, Crunchtime

HotSchedules Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Bilingual: English & Spanish

HotSchedules Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported Languages: English, Spanish