HotSchedules

HotSchedules Reviews

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Kim Cargill | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Always cheerful, informative, and educated staff. Each person seems to want to find a way to help us with any issues or questions we have. I love that all the staff is friendly and in a good mood when you call, I have never had a rep be unhelpful or short tempered, or ever less than accommodating to our needs!
Score 9 out of 10
Vetted Review
Verified User
Review Source
On rare occasions a phone call has been required to find the solution to a problem, the HotSchedules response staff have been helpful, courteous, and genuinely seem to care for their clients and take pride in what they do. The consistent development and fine tuning of the platform, interface, and mobile environment shows that this is not a program full of people who rest on their laurels.

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

According to the vendor, key benefits include:

Build & Communicate Schedules

The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.

Work Schedule App

The HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.

Forecasting and Reporting

When integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.

Multi-Unit Store View

The Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.

Bilingual App & Support

The mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.

HotSchedules Features

  • Supported: Online Scheduler
  • Supported: Time-Off and Availbility
  • Supported: Work Schedule Mobile App
  • Supported: Scheduling Templates
  • Supported: Employee/Staff Communication
  • Supported: Sales and Labor
  • Supported: Forecasting Engine
  • Supported: Reporting
  • Supported: Point-of-Sale Integration
  • Supported: Centralized Communication
  • Supported: SMS Messaging

HotSchedules Screenshots

Time-Off, Availability, Employee Hours, Sales Volume are all available in the scheduler.Employees are able to swap and pick-up shifts from the HotSchedules Mobile App. All shift changes or requests require a manager's approval.Managers and employees can communicate with each other from the mobile and web apps - from anywhere and at anytime.Employees can submit a time-off, request - paid, or unpaid - and can request to work or request off right from the mobile app.Managers can view sales and labor data from their phone.

HotSchedules Video

HotSchedules Downloadables

HotSchedules Competitors

HotSchedules Pricing

HotSchedules Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

What is HotSchedules's best feature?

Reviewers rate Support Rating highest, with a score of 8.9.

Who uses HotSchedules?

The most common users of HotSchedules are from Mid-size Companies and the Restaurants industry.