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HotTelecom

HotTelecom

Overview

What is HotTelecom?

Beta Company's HotTelecom is a service that consists of a wide range of VoIP needs with over 6000 virtual phone numbers both local and mobile for business, designed to present an easy to use and affordable means of communication.HotTelecom…

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Recent Reviews

TrustRadius Insights

HotTelecom has become a reliable solution for many users in their SMS messaging needs, offering a seamless experience with the ability to …
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Popular Features

View all 9 features
  • Multi-level Interactive Voice Response (IVR) (5)
    10.0
    100%
  • Hosted PBX (5)
    10.0
    100%
  • Answering rules (5)
    10.0
    100%
  • Call reports (5)
    10.0
    100%
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Pricing

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Virtual fax number

$30

Cloud
Monthly fee + connection fee

Virtual PBX

$65

Cloud
Monthly fee

Direct virtual phone number

from 5

Cloud
Monthly fee + connection fee

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://hottelecom.biz/prices.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

10
Avg 8.2

Call Management

Customized phone system settings

10
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

9
Avg 8.3
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Product Details

What is HotTelecom?

Beta Company's HotTelecom is a service that consists of a wide range of VoIP needs with over 6000 virtual phone numbers both local and mobile for business, designed to present an easy to use and affordable means of communication.

HotTelecom offers virtual phone numbers, toll-free numbers, SMS numbers, SMS numbers for registration and multi-channel numbers, and virtual PBX set-up. All these come with clear-voice technology, for high sound quality.

HotTelecom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Audio conferencing

Additional Features

  • Supported: Wide range of offered virtual phone numbers

HotTelecom Screenshots

Screenshot of Personal account on the website. User can perform an order there.

HotTelecom Competitors

HotTelecom Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesWorldwide
Supported LanguagesEnglish, Russian

Frequently Asked Questions

CallHippo, AVOXI, and Voxbone are common alternatives for HotTelecom.

Reviewers rate Hosted PBX and Multi-level Interactive Voice Response (IVR) and Call reports highest, with a score of 10.

The most common users of HotTelecom are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(5)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

HotTelecom has become a reliable solution for many users in their SMS messaging needs, offering a seamless experience with the ability to forward messages to email. Users have found this feature particularly helpful in organizing and managing their communication flow. Additionally, the option to set up virtual numbers for business purposes has proven invaluable, helping users avoid spam and protect their privacy during marketing campaigns. By utilizing HotTelecom's service, users have been able to streamline their operations and maintain efficient communication practices.

Another key use case of HotTelecom is its ability to connect the required number of phone numbers in various locations. This feature has saved users time and ensured reliable connectivity, earning the service high praise from its customers. Furthermore, the use of HotTelecom's phone numbers has simplified and improved communication with clients and partners from specific countries. This added convenience has enhanced collaboration and fostered stronger relationships between businesses.

Moreover, by leveraging HotTelecom's SMS phone numbers, users have been able to register accounts on various web services and receive messages from leads effortlessly. This functionality not only allows for smoother customer interactions but also provides valuable statistics that contribute to informed decision-making.

For companies receiving a substantial volume of incoming calls, HotTelecom's IVR tree solution proves beneficial. This feature enables callers to choose the appropriate department, saving time and resources for both parties involved. The reliability, flexibility, and quick support offered by HotTelecom's VoIP system make it an ideal choice for companies with multiple physical offices looking to organize their communication effectively.

In addition, HotTelecom's call forwarding feature comes highly recommended for its ability to ensure high-quality connections and increase effectiveness when working with incoming calls. This feature has proven valuable in enhancing customer satisfaction and overall business productivity.

Organizations have widely utilized HotTelecom's telephony solution encompassing virtual phone numbers, fax, and PBX for various purposes such as customer support, call redirection, call recording, and increasing customer loyalty. The versatility of this solution allows businesses to streamline their communication operations and improve overall customer satisfaction.

Lastly, the virtual phone number and IVR services provided by HotTelecom have been instrumental in enhancing customer support operations and improving communication within different physical offices and remote freelancers. This functionality ensures a seamless experience for customers and cohesive collaboration among team members across multiple locations.

Overall, HotTelecom has established itself as a reliable solution that offers various benefits to its users, from simplifying communication processes to enhancing customer service operations. Its diverse features cater to the needs of businesses of all sizes and industries, enabling them to optimize their communication strategies and improve overall efficiency. Whether it's sending SMS messages, setting up virtual numbers, connecting multiple phone numbers, or utilizing the IVR tree solution for call management, HotTelecom has proven to be a valuable tool for businesses looking to streamline their communication processes.

Furthermore, HotTelecom's telephony solution has been widely adopted by organizations seeking to enhance their customer support operations. The virtual phone numbers and IVR services have played a crucial role in improving communication within different physical offices and remote freelancers. This comprehensive solution allows businesses to provide seamless customer support across different locations, resulting in increased customer satisfaction and loyalty.

By offering features like call redirection, call recording, and PBX functionality, HotTelecom enables organizations to optimize their customer interactions and gather valuable data for analysis. This not only helps in making informed decisions but also contributes to improving overall business performance.

HotTelecom's reliable VoIP system has become a go-to choice for companies with multiple physical offices. Its flexibility and quick support ensure smooth communication among team members regardless of their location. The ability to set up virtual numbers tailored to specific countries has simplified collaboration with clients and partners worldwide, facilitating international business operations.

In summary, HotTelecom's service has gained recognition for its wide range of use cases that benefit businesses across industries. From providing efficient SMS messaging solutions to enhancing customer support operations and streamlining communication within different physical offices, HotTelecom offers the necessary features and functionality to address various business needs. Its reliability, flexibility, and quick support have made it a trusted choice for companies looking to optimize their communication processes and improve overall productivity.

Easy Top-up Process: Many users have found it easy to top up their balance, which suggests a user-friendly payment system. This positive feedback indicates that the process of adding funds to their account is simple and convenient.

Quick and Responsive Customer Support: Several reviewers have expressed appreciation for the quick replies they received in chat. This highlights the promptness and responsiveness of HotTelecom's customer support team, ensuring that users' concerns are addressed in a timely manner.

High Audio Clarity: Multiple users have praised the call quality as very good. This positive feedback indicates that HotTelecom provides high audio clarity during phone calls, enhancing the overall communication experience for its customers.

Slow customer service response and issue resolution: Some users have expressed frustration with the slow response times of the customer service team, resulting in delays in resolving their issues.

Missing video support: Several reviewers have mentioned that the absence of a video support feature is a drawback. This is a common feature found in many other applications and its absence has been noted by users.

Limited geo coverage for SMS numbers: A few users have highlighted the need for a wider geographic coverage of SMS numbers for registrations. The current limited availability of numbers in certain areas has been seen as a negative aspect by these users.

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