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HotTelecom

HotTelecom

Overview

What is HotTelecom?

Beta Company's HotTelecom is a service that consists of a wide range of VoIP needs with over 6000 virtual phone numbers both local and mobile for business, designed to present an easy to use and affordable means of communication.HotTelecom…

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Recent Reviews

TrustRadius Insights

HotTelecom has become a reliable solution for many users in their SMS messaging needs, offering a seamless experience with the ability to …
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Popular Features

View all 9 features
  • Multi-level Interactive Voice Response (IVR) (5)
    10.0
    100%
  • Hosted PBX (5)
    10.0
    100%
  • Answering rules (5)
    10.0
    100%
  • Call reports (5)
    10.0
    100%
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Pricing

View all pricing

Virtual fax number

$30

Cloud
Monthly fee + connection fee

Virtual PBX

$65

Cloud
Monthly fee

Direct virtual phone number

from 5

Cloud
Monthly fee + connection fee

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://hottelecom.biz/prices.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

10
Avg 8.2

Call Management

Customized phone system settings

10
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

9
Avg 8.3
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Product Details

What is HotTelecom?

Beta Company's HotTelecom is a service that consists of a wide range of VoIP needs with over 6000 virtual phone numbers both local and mobile for business, designed to present an easy to use and affordable means of communication.

HotTelecom offers virtual phone numbers, toll-free numbers, SMS numbers, SMS numbers for registration and multi-channel numbers, and virtual PBX set-up. All these come with clear-voice technology, for high sound quality.

HotTelecom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Audio conferencing

Additional Features

  • Supported: Wide range of offered virtual phone numbers

HotTelecom Screenshots

Screenshot of Personal account on the website. User can perform an order there.

HotTelecom Competitors

HotTelecom Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesWorldwide
Supported LanguagesEnglish, Russian

Frequently Asked Questions

CallHippo, AVOXI, and Voxbone are common alternatives for HotTelecom.

Reviewers rate Hosted PBX and Multi-level Interactive Voice Response (IVR) and Call reports highest, with a score of 10.

The most common users of HotTelecom are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(5)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

HotTelecom has become a reliable solution for many users in their SMS messaging needs, offering a seamless experience with the ability to forward messages to email. Users have found this feature particularly helpful in organizing and managing their communication flow. Additionally, the option to set up virtual numbers for business purposes has proven invaluable, helping users avoid spam and protect their privacy during marketing campaigns. By utilizing HotTelecom's service, users have been able to streamline their operations and maintain efficient communication practices.

Another key use case of HotTelecom is its ability to connect the required number of phone numbers in various locations. This feature has saved users time and ensured reliable connectivity, earning the service high praise from its customers. Furthermore, the use of HotTelecom's phone numbers has simplified and improved communication with clients and partners from specific countries. This added convenience has enhanced collaboration and fostered stronger relationships between businesses.

Moreover, by leveraging HotTelecom's SMS phone numbers, users have been able to register accounts on various web services and receive messages from leads effortlessly. This functionality not only allows for smoother customer interactions but also provides valuable statistics that contribute to informed decision-making.

For companies receiving a substantial volume of incoming calls, HotTelecom's IVR tree solution proves beneficial. This feature enables callers to choose the appropriate department, saving time and resources for both parties involved. The reliability, flexibility, and quick support offered by HotTelecom's VoIP system make it an ideal choice for companies with multiple physical offices looking to organize their communication effectively.

In addition, HotTelecom's call forwarding feature comes highly recommended for its ability to ensure high-quality connections and increase effectiveness when working with incoming calls. This feature has proven valuable in enhancing customer satisfaction and overall business productivity.

Organizations have widely utilized HotTelecom's telephony solution encompassing virtual phone numbers, fax, and PBX for various purposes such as customer support, call redirection, call recording, and increasing customer loyalty. The versatility of this solution allows businesses to streamline their communication operations and improve overall customer satisfaction.

Lastly, the virtual phone number and IVR services provided by HotTelecom have been instrumental in enhancing customer support operations and improving communication within different physical offices and remote freelancers. This functionality ensures a seamless experience for customers and cohesive collaboration among team members across multiple locations.

Overall, HotTelecom has established itself as a reliable solution that offers various benefits to its users, from simplifying communication processes to enhancing customer service operations. Its diverse features cater to the needs of businesses of all sizes and industries, enabling them to optimize their communication strategies and improve overall efficiency. Whether it's sending SMS messages, setting up virtual numbers, connecting multiple phone numbers, or utilizing the IVR tree solution for call management, HotTelecom has proven to be a valuable tool for businesses looking to streamline their communication processes.

Furthermore, HotTelecom's telephony solution has been widely adopted by organizations seeking to enhance their customer support operations. The virtual phone numbers and IVR services have played a crucial role in improving communication within different physical offices and remote freelancers. This comprehensive solution allows businesses to provide seamless customer support across different locations, resulting in increased customer satisfaction and loyalty.

By offering features like call redirection, call recording, and PBX functionality, HotTelecom enables organizations to optimize their customer interactions and gather valuable data for analysis. This not only helps in making informed decisions but also contributes to improving overall business performance.

HotTelecom's reliable VoIP system has become a go-to choice for companies with multiple physical offices. Its flexibility and quick support ensure smooth communication among team members regardless of their location. The ability to set up virtual numbers tailored to specific countries has simplified collaboration with clients and partners worldwide, facilitating international business operations.

In summary, HotTelecom's service has gained recognition for its wide range of use cases that benefit businesses across industries. From providing efficient SMS messaging solutions to enhancing customer support operations and streamlining communication within different physical offices, HotTelecom offers the necessary features and functionality to address various business needs. Its reliability, flexibility, and quick support have made it a trusted choice for companies looking to optimize their communication processes and improve overall productivity.

Easy Top-up Process: Many users have found it easy to top up their balance, which suggests a user-friendly payment system. This positive feedback indicates that the process of adding funds to their account is simple and convenient.

Quick and Responsive Customer Support: Several reviewers have expressed appreciation for the quick replies they received in chat. This highlights the promptness and responsiveness of HotTelecom's customer support team, ensuring that users' concerns are addressed in a timely manner.

High Audio Clarity: Multiple users have praised the call quality as very good. This positive feedback indicates that HotTelecom provides high audio clarity during phone calls, enhancing the overall communication experience for its customers.

Slow customer service response and issue resolution: Some users have expressed frustration with the slow response times of the customer service team, resulting in delays in resolving their issues.

Missing video support: Several reviewers have mentioned that the absence of a video support feature is a drawback. This is a common feature found in many other applications and its absence has been noted by users.

Limited geo coverage for SMS numbers: A few users have highlighted the need for a wider geographic coverage of SMS numbers for registrations. The current limited availability of numbers in certain areas has been seen as a negative aspect by these users.

Attribute Ratings

Reviews

(1-5 of 5)
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Score 10 out of 10
Vetted Review
Verified User
We use HotTelecom services for our marketing campaigns. SMS phone numbers let us register the accounts on needed webservices and also receive messages from leads with all the statistics needed for further decisions.
  • sms forwarding to email
  • receiving sms from online services
  • ability to connect needed amount of numbers
  • easy to make needed changes in settings
  • it would be better if they provide wider geo coverage of SMS numbers for registration on online services. They are working on that at the moment.
We have used their SMS phone numbers for our marketing campaigns. They provide phone numbers that can be used both for registrations on webservices and receiving messages from real users. And there are no problems to get the needed amount of phone numbers.
Cloud PBX (3)
100%
10.0
Hosted PBX
100%
10.0
Multi-level Interactive Voice Response (IVR)
100%
10.0
Call reports
100%
10.0
Call Management (5)
100%
10.0
Answering rules
100%
10.0
Call recording
100%
10.0
Call park
100%
10.0
Call screening
100%
10.0
Message alerts
100%
10.0
VoIP system collaboration (1)
90%
9.0
Audio conferencing
90%
9.0
Mobile apps
N/A
N/A
  • We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.
Score 10 out of 10
Vetted Review
Verified User
The VoIP system by HotTelecom is used across the whole organization. It helps us to increase the level of effectiveness is working with incoming calls. Their solution also helps us to increase customers' loyalty level because now they do not need to spend a lot of time waiting to get the needed employee or department.
  • IVR tree with extension dialing.
  • Hold music feature.
  • All our needs are fulfilled, there is nothing to tell about here.
When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
Cloud PBX (3)
100%
10.0
Hosted PBX
100%
10.0
Multi-level Interactive Voice Response (IVR)
100%
10.0
Call reports
100%
10.0
Call Management (5)
100%
10.0
Answering rules
100%
10.0
Call recording
100%
10.0
Call park
100%
10.0
Call screening
100%
10.0
Message alerts
100%
10.0
VoIP system collaboration (1)
90%
9.0
Audio conferencing
90%
9.0
Mobile apps
N/A
N/A
  • The level of effectiveness in working with incoming calls has increased. Our customers and partners are also become more loyal because of less spent a lot of time to get the needed consultation from certain employee or department.
HotTelecom's support team has answered all our questions during the setting up process and now they can help to solve any issue with the product if needed within a short period of time.
Score 9 out of 10
Vetted Review
Verified User
Our business has been looking for a reliable and flexible VoIP system to organize the communication process within our different physical offices and remote freelancers. HotTelecom provides us with virtual phone numbers and needed additional services (for example -- internal numbers to reach the exact manager from the certain office).
  • The call recording feature.
  • The high quality of calls.
  • Video calling is not available as a feature.
Our big team uses HotTelecom software for organizing the communication process between different departments and different offices. One service of the VoIP system we use is an extension dialing feature to let us reach a certain person by a call.
Cloud PBX (3)
100%
10.0
Hosted PBX
100%
10.0
Multi-level Interactive Voice Response (IVR)
100%
10.0
Call reports
100%
10.0
Call Management (5)
100%
10.0
Answering rules
100%
10.0
Call recording
100%
10.0
Call park
100%
10.0
Call screening
100%
10.0
Message alerts
100%
10.0
VoIP system collaboration (1)
90%
9.0
Audio conferencing
90%
9.0
Mobile apps
N/A
N/A
  • The effectiveness of the communication process has increased since we started to use HotTelecom services, and it is one of the main keys to increasing the overall team efficiency level.
We had some questions before and after purchasing this software. The support team helped us, and provides us with answers for all of those questions. They were very fast.
Valeria Tkachenko | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Our company purchased a virtual phone number and an IVR as an additional service for it. It is used for the whole organization, especially by our customer support team.
  • Free test/trial of a phone number
  • Custom design of IVR tree
  • Different languages available for IVR speakers
  • No hidden costs
  • Nothing at all. We are satisfied with the product and customer support
If you need your clients to get the right manager/department just by dialing the additional number - HotTelecom is your choice. They can help to set up everything and can record professional voice greetings.
Cloud PBX (3)
93.33333333333334%
9.3
Hosted PBX
100%
10.0
Multi-level Interactive Voice Response (IVR)
100%
10.0
Call reports
80%
8.0
Call Management (5)
100%
10.0
Answering rules
100%
10.0
Call recording
100%
10.0
Call park
100%
10.0
Call screening
100%
10.0
Message alerts
100%
10.0
VoIP system collaboration (1)
90%
9.0
Audio conferencing
90%
9.0
Mobile apps
N/A
N/A
  • Our clients are connected with the correct manager by using our IVR tree while calling the company.
We are totally satisfied with help Customer Support. They were quick and responsive.
Jacob Martin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
HotTelecom is being used by my entire company as a telephony solution. Virtual phone numbers, fax, and PBX have been provided by them. Our customer support receive all the incoming calls to a toll-free number, and each specialist can redirect calls to one another one or to a manager of a higher level. We also use call recording service to make regular check-ups and to be sure that our customers are satisfied with the help provided.
  • Friendly and responsive customer support.
  • Wide geographical coverage.
  • It's easy to set up.
  • High-quality phone calls.
  • There are a lot of additional services available.
  • Outbound calls feature activation through an email request.
  • Call statistics data have to be downloaded in CSV files.
If you are looking for an easy to set up and operate phone system for your company, then HotTelecom is a great choice. If and when you ever want to make any changes in your online telephone network, it is easy to log in and take care of it in a personal account on the website.
Cloud PBX (3)
83.33333333333334%
8.3
Hosted PBX
90%
9.0
Multi-level Interactive Voice Response (IVR)
100%
10.0
Call reports
60%
6.0
Call Management (5)
88%
8.8
Answering rules
90%
9.0
Call recording
100%
10.0
Call park
90%
9.0
Call screening
80%
8.0
Message alerts
80%
8.0
VoIP system collaboration (1)
80%
8.0
Audio conferencing
80%
8.0
Mobile apps
N/A
N/A
  • Telecom cost reduction.
They are very quick in responding and managed to help me with some issues I’ve been faced with.
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