Name: House-on-the-Hill ITSM
Price: 30 USD
Author: House-on-the-Hill Software

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Batch Management Software

Mobile App Development

Performance Testing

Development

Business Intelligence (BI)

Collaboration

Data Extraction

Policy Management

Enterprise

Accounting

Accounts Payable

Accounts Receivable

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

Course Authoring

Employee Performance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Cloud Storage

Consulting and Advisory Services

Container Management

Content Delivery Networks (CDN)

Data Warehouse

Database DevOps

Distributed Denial of Service (DDoS) Protection

Embedded Business Intelligence (BI)

Firewall Security Management

Fraud Detection

In-Memory Databases

Integration Platform as a Service (iPaaS)

IoT Device Management

Managed Private Cloud

Migration

Network Performance Monitoring

Output Management

SOA Application Gateways

SaaS Management

System Monitoring

Traffic Switching

User Virtualization

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Reference Management

Email Marketing

Landing Page

Market Intelligence

Marketing Automation

Online Reputation Management

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Product Configuration

Sales Engagement

Sales

Cloud Access Security Brokers

Secure Access Service Edge (SASE)

Security

Construction Workforce Management

Dental

Insurance Agency Management

Insurance Claims Management

Intelligent Document Processing

Vertical-Specific

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House-on-the-Hill ITSM is an IT Service Management (ITSM) software solution designed to streamline and optimize IT service delivery. According to the vendor, this solution caters to small, medium, and large enterprises across various industries. It is used by IT professionals, IT service managers, help desk managers, service desk technicians, IT operations managers, and IT consultants in industries such as information technology, financial services, healthcare, education, and government.

## Key Features

**Self-Service Portal**: According to the vendor, the self-service portal enables customers to log and track their issues and requests directly, reducing the workload of the service desk. It provides a personally styled dashboard with simple navigation to promote services.

**Drag & Drop Call Form Builder**: The vendor claims that users can build unique forms for different types of calls, such as incidents, problems, equipment requests, and more. They state that the solution utilizes a drag and drop feature for quick and easy form creation.

**Kanban Workboard**: According to the vendor, the Kanban Workboard offers service managers real-time list views of Service Desk tickets at specific statuses. It provides a visual representation of ticket progress and status.

**KnowledgeBase**: The vendor states that the KnowledgeBase allows users to search for and copy solutions directly. They claim that it aids in speedy call resolution by providing a repository of helpful information.

**Purposeful Dashboards**: According to the vendor, the solution provides role-based dashboards for customers, managers, service desk teams, technicians, and other groups. They claim that these dashboards display relevant information upon login, including the latest news, service status, and quick issue and request logging buttons.

**SLA & KPI**: The vendor states that the solution enables the setting of default priorities to automatically populate first response and target completion times. They claim that it also monitors performance against operational business Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

**FAQs and Customer Feedback Forms**: According to the vendor, the solution displays frequently asked questions (FAQs) to end users via the self-service portal, promoting self-diagnosis. They state that it also allows for sending customer satisfaction surveys and feedback forms to gather user feedback.

**Customizable Ticket Logging Forms**: The vendor claims that the solution enables the creation of ticket input forms tailored to match terminology and business rules. They state that it offers unlimited extra fields to gather all necessary information for processing by the service desk.

**Service Portfolio Management**: According to the vendor, the solution provides updates on the statuses of distributed IT services to end users and subscribers. They claim that it helps users stay informed about the availability and performance of IT services.

**Email Connectivity**: The vendor states that the solution automates email read to create new tickets and add customer updates, reducing manual effort. They claim that it also allows for the styling of response messages to reflect the business's branding.

Basic

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Starter

Growth

MSP - Pro

MSP - Power

MSP - Growth

IT Department - Professional

IT Department - Expert

IT Department - Master

Atera

House-on-the-Hill ITSM

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

House-on-the-Hill Software

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Service restoration

Impact assessment and automated fixes for common problems

Self-service tools

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

ITSM reports and dashboards

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

Configuration mangement

Database for tracking and reporting all business assets

Asset management dashboard

Dashboard showing organization's software portfolio

Policy and contract enforcement

Ensuring that requesters have eligibility before fullfullment

Change management

Ensuring standardized processes for making changes to IT infrastructure

Change requests repository

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Service-level management

Process for negotiating agreements regarding service level expectations, and ensuring these are met

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House-on-the-Hill ITSM

Overview

What is House-on-the-Hill ITSM?