HRdirect Smart Apps

HRdirect Smart Apps Reviews

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Margaret Wood | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
UPDATE: Since writing my first review, we have purchased the Harassment Training Module. I give this module a "10". It is easy to use, tracks completion and meets all our mandated requirements. I highly recommend \te Harassment Training Module fro HRDirect..

When I purchased HRdirect in 2017 to be used across the whole organization, it was the best-valued product for its application on the market. I had test-driven other products, but they were not within the budget. The whole idea of this product was to simplify PTO reporting and tracking. You could set up managers and provide them access through their smartphones or any other computer. Since it was cloud-based, employees could request PTO anytime, from anywhere. They could also cancel a request if their plans changed. Our Payroll department could access the same files for payment and reporting purposes.
  • Initially, you were able to see all activity and drill down for details.
  • It was easy-access for all our employees in the 7 states we operate in.
  • It provided tracking for the managers.
  • Payroll had access to all PTO requests.
  • HRdirect performed an upgrade in 2019 and that's where things went awry.
  • You could no longer drill down through the calendar to see the details - i.e. Doctor's appointment, illness, childcare issues, vacation, etc.
  • Previous year PTO requests were not archived and you now had to scroll through hundreds of PTO requests to see the most current.
  • Previous PTO requests were listed oldest to most current, resulting in much frustration trying to locate specific ones.
  • The print option was not longer functional.
  • The online help request form was no longer accessible.
UPDATE 3/20/2020: I initially gave HRDirect a "0" recommendation due to all the issues we had with the PTO Module. However, since purchasing the Harassment Training Module ($90), this product is the best value for the money and puts us in compliance with mandated requirements. It is easy to use and well-presented.

At this point in time, with the issues and frustration level of all our employees, managers, and payroll department, it would be difficult for me to recommend this app as suitable in any scenario. However, should HRdirect fix the issues and get the app to perform as it was originally designed, it would be a great product for a small to medium company that has limited resources yet wants a good product for the money.

In our experience, the new hire portal did not appear to be functioning properly; our new hires were not able to access the blank documents. They could see them but not open them (PDFs).
Due to the fact that we were patient for more than 6 months with no resolution in sight, we decided to end our relationship with HRdirect for PTO tracking.

3/20/2020: We have purchased the Harassment Training Module. Excellent product with great value for the money.

HRdirect Smart Apps Scorecard Summary

Feature Scorecard Summary

Human Resource Management (3)
Employee demographic data (1)
Job profiles and administration (1)
Compliance data (COBRA, OSHA, etc.) (1)
Leave and Attendance Management (1)
Approval workflow (1)
Employee Self Service (3)
View and generate pay and benefit information (1)
Update personal information (1)
View company policy documentation (1)
HR Reporting (2)
Report builder (1)
Pre-built reports (1)
Onboarding (2)
New hire portal (1)
Manager tracking tools (1)

What is HRdirect Smart Apps?

HRdirect Smart Apps is an HR Management software solution from HRdirect, a a division of ComplyRight, Inc., dedicated to developing and delivering “Solutions for Smart Employers” since 1985. The vendor says HRdirect supports business managers at more than 500,000 locations with essential employee management and compliance tasks. HRdirect Smart Apps aims to help users work efficiently and affordably. The vendor's goal is to simplify complex processes and free employers from compliance worries so they can focus on their most important business goals.

The vendor says HRdirect Smart Apps combine the convenience and accessibility of online software solutions with the reliability and proven effectiveness of traditional products and services. The vendor promises that it keeps internal systems up to date with the latest security patches, and has “hardened” its operating systems to remove any unnecessary or risky functionality.

The vendor also says it has continually updated its products to help customers:
  • Comply with ever-changing employment laws now affecting business at the federal, state and local levels.
  • Solve problems as they arise by providing proven processes and tools for issues as complex as harassment investigations or FLSA rules, to those as routine as hiring and onboarding new employees.
  • Invest time and effort to achieve the greatest value for their business.

HRdirect Smart Apps Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Job profiles and administration
  • Supported: Benefits information
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View company policy documentation

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports

Performance Management Features

  • Supported: Performance improvement plans

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

HRdirect Smart Apps Screenshots

Smarter, Centralized Employee Management

 - Directory & Records
 - Employee Self-Service
Take Control of Employee Attendance

 - 12-Month Calendars
 - Absence Code Management
 - Absence NotesI-9 & W-4
Ease the Burden of Completing I-9 and W-4 Forms

 - Onboarding Workflow
 - Guided I-9 & W-4 Forms
 - History & Audit TrackingJOB APPLICATION
Smart Hiring Begins Before the Interview

 - Compliant Questions Library
 - Customizable Application
 - Online Application LinkPROGRESSIVE DISCIPLINE
Your Guide to an Effective Disciplinary Program

 - Employee Warning Notices
 - Discipline History
 - Action Plan DocumentationTIME OFF REQUEST
Let Employees Handle Time Off Requests for You

 - Employee Time Off Requests
 - Supervisor Approval Workflow
 - Attendance Calendar SyncPOSTER GUARD 1
Compliance Requirements with 1 Simple Solution

 - Federal, State, Local Posters
 - Poster Change Monitoring
 - Employee HandoutsAPPLICANT TRACKING
Don't Let Five-Star Candidates Slip Away

 - Open Position Management
 - Applicant Recordkeeping
 - Hiring Manager Workflow

HRdirect Smart Apps Competitors

HRdirect Smart Apps Pricing

HRdirect Smart Apps Customer Size Distribution

Small Businesses (1-50 employees)100%
Mid-Size Companies (51-500 employees)0%
Enterprises (more than 500 employees)0%

HRdirect Smart Apps Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish