Name: Hubicus Quality Monitoring
Price: 200 USD
Author: Hubicus

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Continuous Integration

Development

Online Proctoring Software

Education

Association Management

Business Intelligence (BI)

Collaboration

Contract Analysis

Data Analytics  and BI Services

Document Generation

File Sync

Enterprise

Accounting

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Management

Payroll

Recruitment Agency

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Design

Asset Tokenization

Cloud Storage

Container Management

DevOps

Disk Based Backup

Fraud Detection

Hadoop-Related

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Managed Private Cloud

Network Access Control (NAC)

Network Performance Monitoring

Relational Database Management Systems

Requirements Management

SSL Certificate

Tower Servers

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Customer Loyalty Program

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Automation

Personalization Engines

Product Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Email Signature

Project Management

Task Management

Professional Services

Customer Relationship Management (CRM)

Sales

Cloud Access Security Brokers

Data Loss Prevention

User and Entity Behavior Analytics (UEBA)

Security

Automotive

Catering

Church Management

Estate Planning

Hotel Management

Insurance Claims Management

Law Practice Management

Multiple Listing Service (MLS)

Vertical-Specific

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Hubicus Quality Monitoring is a platform designed to evaluate and monitor the quality of customer interactions, with the aim of improving the overall customer experience. According to the vendor, this solution is suitable for companies with a customer service department of more than 10 agents. The product is used by customer service professionals, contact center managers, quality assurance managers, and customer experience managers in various industries such as telecommunications, finance, retail, healthcare, and more.

## Key Features

**Connect HQM to your recorder**: According to the vendor, Hubicus Quality Monitoring seamlessly integrates with your voice recording system, allowing easy access to recorded calls within the platform. The vendor states that this feature ensures compliance with GDPR regulations by securely handling and managing recorded interactions.

**Sampling, streaming, RGPD compliance, connectors make your life easier**: The vendor claims that Hubicus Quality Monitoring simplifies quality monitoring tasks through various features and connectors. They state that you can utilize sampling techniques to select a representative sample of interactions for evaluation. The product also streamlines workflow and ensures RGPD compliance through automated processes and connectors.

**Integrate quality monitoring data into your BI**: According to the vendor, Hubicus Quality Monitoring can be effortlessly integrated with your Business Intelligence (BI) tools. They claim that you can combine quality monitoring data with other business data to gain comprehensive insights. Additionally, the vendor states that you can customize reporting and analytics to meet the specific needs of different user profiles.

**Artificial intelligence**: The vendor highlights that Hubicus Quality Monitoring leverages artificial intelligence capabilities for enhanced quality monitoring. According to them, the product offers AI-powered features such as call transcription, text analysis, and automated scoring, which can improve efficiency and accuracy in evaluating and analyzing customer interactions.

**Define your grids and criteria**: The vendor states that with Hubicus Quality Monitoring, you can customize evaluation grids and criteria to align with your specific quality standards. They claim that you can define different evaluation criteria for different channels and interaction types, ensuring consistency and objectivity in evaluations by providing clear guidelines and criteria.

**Set evaluation objectives**: According to the vendor, Hubicus Quality Monitoring allows you to establish evaluation objectives that align with your quality improvement goals. They state that you can define specific targets and metrics to measure the performance of your agents and track progress towards objectives, identifying areas for improvement.

**Follow up with calibration**: The vendor claims that Hubicus Quality Monitoring enables you to monitor the consistency and accuracy of evaluations through the calibration process. They state that you can facilitate discussions and consensus among evaluators to ensure uniformity in evaluations and identify discrepancies for feedback to improve the quality of evaluations.

**Customize reporting for each profile**: According to the vendor, Hubicus Quality Monitoring offers the ability to generate customized reports tailored to the needs of different user profiles. They state that you can provide detailed insights and analysis for advisors, supervisors, and quality managers, enabling you to track performance, identify strengths, and pinpoint areas for improvement.

**Implement and monitor action plans**: The vendor states that with Hubicus Quality Monitoring, you can create and track action plans based on evaluation results and identified improvement areas. They claim that you can assign tasks, set deadlines, and monitor progress towards action plan objectives, driving continuous improvement by implementing targeted and effective corrective actions.

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Hubicus Quality Monitoring

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What is Hubicus Quality Monitoring?