HubSpot CRM

HubSpot CRM Reviews

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Ratings and Reviews
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Greg Linnemanstons | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
Change management was a minor issue with the implementation
You need to quickly examine the creative of a service level agreement (SLA) between sales and marketing so actions taken with leads are deliberate and thoughtful, and optimized for best results. That only happens through careful deliberation of your buyer journey, which is why the process of getting to the primary protocols is so important.

HubSpot CRM Scorecard Summary

Feature Scorecard Summary

Sales Force Automation (9)
80%
8.0
Customer data management / contact management (329)
87%
8.7
Workflow management (314)
79%
7.9
Territory management (186)
72%
7.2
Opportunity management (301)
81%
8.1
Integration with email client (e.g., Outlook or Gmail) (321)
84%
8.4
Contract management (188)
79%
7.9
Quote & order management (186)
78%
7.8
Interaction tracking (298)
83%
8.3
Channel / partner relationship management (188)
74%
7.4
Customer Service & Support (3)
72%
7.2
Case management (177)
71%
7.1
Call center management (154)
70%
7.0
Help desk management (165)
76%
7.6
Marketing Automation (2)
85%
8.5
Lead management (276)
85%
8.5
Email marketing (272)
86%
8.6
CRM Project Management (3)
75%
7.5
Task management (281)
82%
8.2
Billing and invoicing management (113)
66%
6.6
Reporting (265)
78%
7.8
CRM Reporting & Analytics (3)
78%
7.8
Forecasting (223)
78%
7.8
Pipeline visualization (277)
80%
8.0
Customizable reports (266)
74%
7.4
Customization (4)
76%
7.6
Custom fields (287)
82%
8.2
Custom objects (235)
77%
7.7
Scripting environment (135)
68%
6.8
API for custom integration (171)
79%
7.9
Security (2)
83%
8.3
Single sign-on capability (231)
84%
8.4
Role-based user permissions (264)
83%
8.3
Social CRM (2)
77%
7.7
Social data (189)
77%
7.7
Social engagement (187)
76%
7.6
Integrations with 3rd-party Software (2)
78%
7.8
Marketing automation (205)
82%
8.2
Compensation management (103)
74%
7.4
Platform (1)
64%
6.4
Mobile access (233)
64%
6.4

What is HubSpot CRM?

HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work. HubSpot is presented as an ideal solution to help scale a business, for small to enterprise-level businesses alike.

HubSpot CRM Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Quote & order management
  • Supported: Interaction tracking

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Billing and invoicing management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

HubSpot CRM Screenshots

Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.

HubSpot CRM Video

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HubSpot CRM Integrations

HubSpot CRM Competitors

HubSpot CRM Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Free Forever$0Per Month [Unlimited Users]
CRM Bundle$50per month

HubSpot CRM Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish, French, Spanish, Portuguese, Japanese, German, Italian, Dutch

Frequently Asked Questions

What is HubSpot CRM's best feature?

Reviewers rate Customer data management / contact management highest, with a score of 8.7.

Who uses HubSpot CRM?

The most common users of HubSpot CRM are from Small Businesses and the Marketing & Advertising industry.