HubSpot CRM

HubSpot CRM

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.4 out of 100
Top Rated
HubSpot CRM

Overview

Recent Reviews

Hands Down The Best CRM

9
May 18, 2022
I use Hubsport CRM for Sales and Marketing management. I can keep a track of my sales activity and deals. It becomes extremely difficult …

Best CRM ever!

10
May 09, 2022
We use HubSpot CRM to grow our business by generating leads, managing pipelines, logging sales activity, creating workflows for …

The missing piece

8
May 03, 2022
I use HubSpot with my current employer as well as a consulting business that I own. HubSpot makes client management a breeze with …

We picked HubSpot on the spot

8
May 03, 2022
I use HubSpot for all things "client". Everything from sales to account management can be encompassed and displayed within our HubSpot …
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Makes sales processes easy

10
April 30, 2022
Using HubSpot daily for my position in Sales, I can say it truly creates a much more effortless experience than previous CRMs I have used. …
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HubSpot: The Pros and Cons

10
April 30, 2022
We use HubSpot for everything. One of the key solutions it provides us is the ability to log all correspondence with clients. For a …
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Can't do my job with out HubSpot

8
April 29, 2022
We use HubSpot to organize and handle all inbound communications from all 11 stores, including our live chat on our website. We also use …

HubSpot became the best spot

9
April 29, 2022
This is a great tool that we use to integrate our dealers. It's a one-stop-shop for all detailed information. in the case that we need any …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Value 2022
TrustRadius Best of Award, Best Of Feature Set 2022

Popular Features

View all 31 features

Customer data management / contact management (548)

8.8
88%

Interaction tracking (513)

8.6
86%

Integration with email client (e.g., Outlook or Gmail) (536)

8.5
85%

Workflow management (530)

8.3
83%

Reviewer Pros & Cons

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Video Reviews (3)

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Pricing

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Free Forever

$0

Cloud
Per Month [Unlimited Users]

CRM Bundle

$50

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.hubspot.com/crm

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Sales Force Automation

8.1
81%

Customer Service & Support

7.4
74%

Marketing Automation

8.7
87%

CRM Project Management

7.8
78%

CRM Reporting & Analytics

8.1
81%

Customization

7.8
78%

Security

8.6
86%

Social CRM

7.8
78%

Integrations with 3rd-party Software

8.0
80%

Platform

7.1
71%

Product Details

What is HubSpot CRM?

HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work. HubSpot is presented as an ideal solution to help scale a business, for small to enterprise-level businesses alike.

HubSpot CRM Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Quote & order management
  • Supported: Interaction tracking

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Billing and invoicing management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

HubSpot CRM Screenshots

Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.

HubSpot CRM Video

Have you heard of HubSpot?

HubSpot CRM Integrations

HubSpot CRM Competitors

HubSpot CRM Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish, French, Spanish, Portuguese, Japanese, German, Italian, Dutch

Comparisons

View all alternatives

Frequently Asked Questions

What is HubSpot CRM's best feature?

Reviewers rate Customer data management / contact management highest, with a score of 8.8.

Who uses HubSpot CRM?

The most common users of HubSpot CRM are from Small Businesses (1-50 employees) and the Computer Software industry.

Reviews and Ratings

 (1733)

Ratings

Reviews

(1-7 of 7)
Companies can't remove reviews or game the system. Here's why
Sura Hart | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Price
  • Product Usability
  • Prior Experience with the Product
The price and ease of use really sets this apart from other CRMs that are as powerful (or slightly more powerful) and that coupled with flexible, growth-oriented pricing made us choose HubSpot over Salesforce, and others.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
All of the above is very important. Obviously, it can't be so expensive that what it offers is not good enough. We need it to have at least base functionality, which it does. In my opinion, it's very user-friendly and it's one of the big CRM's on the market, so it can be trusted.
Darius Parsia | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Product Features
  • Product Usability
  • Product Reputation
HubSpot is solid and reliable. We've had zero issues with the system itself. In terms of usability, I can't think of another CRM that makes it easy to produce and track all aspects of marketing and sales functions.
Erin Harris | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • Price
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
  • Analyst Reports
Pricing for Hubspot was going to be about the same as what we were paying for Eloqua but we were going to have much more functionality and reporting features. Hubspot was also going to be easier to use.
Greg Linnemanstons | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
  • Price
  • Product Usability
  • Prior Experience with the Product
  • Vendor Reputation
  • Existing Relationship with the Vendor
The usability was critical. I love that it's integrated perfectly with HubSpot marketing automation, but even if it wasn't I would still be a fan because it's so bloody easy to use.