Spot your opportunities
HubSpot is going to be used as the source of truth and to centralize information and the view of the customer and the prospects. HubSpot …
HubSpot CRM
Top Rated
HubSpot CRM
Starting at $0 Per Month [Unlimited Users]
View PricingOverview
Recent Reviews
Reviewer Sentiment
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Awards
Popular Features
View all 31 featuresCustomer data management / contact management (569)
8.8
88%
Interaction tracking (534)
8.6
86%
Integration with email client (e.g., Outlook or Gmail) (557)
8.4
84%
Workflow management (550)
8.3
83%
Reviewer Pros & Cons
View all pros & consVideo Reviews (3)
RecordPricing
View all pricingFree Forever
$0
Cloud
Per Month [Unlimited Users]
CRM Bundle
$50
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.hubspot.com/crm
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features Scorecard
Sales Force Automation
8.1
81%
Customer Service & Support
7.4
74%
Marketing Automation
8.7
87%
CRM Project Management
7.8
78%
CRM Reporting & Analytics
8.0
80%
Customization
7.8
78%
Security
8.5
85%
Social CRM
7.7
77%
Integrations with 3rd-party Software
8.0
80%
Platform
7.1
71%
Product Details
What is HubSpot CRM?
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work. HubSpot is presented as an ideal solution to help scale a business, for small to enterprise-level businesses alike.
HubSpot CRM Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Quote & order management
- Supported: Interaction tracking
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
HubSpot CRM Screenshots
HubSpot CRM Video
Have you heard of HubSpot?
HubSpot CRM Integrations
HubSpot CRM Competitors
- Sugar Sell (SugarCRM)
- Zoho
- Zendesk
HubSpot CRM Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Languages | English, French, Spanish, Portuguese, Japanese, German, Italian, Dutch |
Comparisons
View all alternatives
Frequently Asked Questions
What are HubSpot CRM's top competitors?
Sugar Sell (SugarCRM) are common alternatives for HubSpot CRM.
What is HubSpot CRM's best feature?
Reviewers rate Customer data management / contact management highest, with a score of 8.8.
Who uses HubSpot CRM?
The most common users of HubSpot CRM are from Small Businesses (1-50 employees) and the Computer Software industry.
Reviews and Ratings
(1790)
Reviews
(1-25 of 472)- Popular Filters
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May 24, 2022
Spot your opportunities
Absolutely all on the same page knowing where we are going and what campaigns are vital to the role of sales so that there is a clear view of when will there be MQL to work.
May 24, 2022
Useful Tool for CRM
This tool allows our entire teams to view the entire life cycle of a lead. Marketing can view the interactions that leads have with sales, and sales can view the interactions that leads have with marketing. This allows us to have a real understanding of the lead at hand and make appropriate decisions.
It has helped us in improving visibility and working collaboratively in achieving the company goals.
May 24, 2022
Hubspot got what you want
In our organization, they've already integrated our marketing tools into HubSpot CRM. It makes prospecting customers much easier giving you easy access to data needed. Also, we are able to store data from our marketing team easier as well. We've had some challenges in data before but because of HubSpot CRM, we were able to address most of them.
May 24, 2022
Hubspot and my experience so far
Now we are able to know exactly what campaigns are being run by the marketing team and how the clients are reacting to these campaigns when the sales team reaches out to them. The sales team is able to mention the campaigns in intricate detail and also book a lot of these interested clients into demos.
It has helped with email marketing to sales contacts, which might otherwise have been kept in separate areas
HubSpot makes it easy for marketing to engage with prospects that sales identifies as target accounts and has helped facilitate alignment between the prospecting and marketing processes. It also makes it easy to identify MQLs vs sales sourced leads, and makes the marketing <> sales relationship more symbiotic rather than silo'd.
May 24, 2022
HubSpot Review
Hubspot has influenced how we utilize our sales and marketing team. By having certain filters in place, we can make lists of clients that are going to be at particular meets and blast email them all, we can include birthdays so we can send them a Happy Birthday message and hopefully get dialogue going, and we can see what publishers are most popular in our space
May 23, 2022
Helpful HubSpot
Having a centralized place that allows the Marketing team and Sales team to see the campaigns and emails that have been sent out to leads has had a tangible benefit to our business, as well as allowing us to adapt and change strategies based on analytics. Before using HubSpot the teams felt fragmented and often became frustrated when trying to find the necessary documents and excel spreadsheets that they needed, now we have all of our campaigns and reports available to everyone who needs them in each of their own segmented areas.
Out of scope of my expertise
May 23, 2022
Hubspot - A force to be reckoned with
Hubspot allows our marketing team to target specific audiences and scenarios. It has allowed our marketing team to target clients that are prospects but haven't purchased yet with emails geared specifically towards them to help close a sale or inspire a new one.
While in Sales we send out emails to prospective clients. Marketing uses the KPIs to see how the prospects respond, what are more favorable approaches etc. They help create bespoke campaigns for certain industries or sectors. HubSpot has helped sales and marketing develop a more tailored approach which makes client prospecting a more fruitful endeavor.
May 23, 2022
HubSpot CRM system - thoughts and feedback!
Our sales and marketing work hand in hand. So allowing both departments to see the same dashboards and metrics in real-life timing is massively important. It also means we see the same info at the same time so react quickly to problems together
May 23, 2022
Great product for Sales!
I believe the interaction with colleagues is more easy, and the integration with Outlook by notifications allow me to interact in a very fast way with my marketing colleagues
May 23, 2022
HubSpot - one stop shop for effective CRM!
We can collaborate on sequences and piggyback off each other's efforts - it also ensures we are prospecting intelligently, not just hitting the same prospects without a cooling-off period or consistency.
May 23, 2022
HubSpot review from a Sales Rep
Marketing and sales in our organization are using HubSpot for various joint efforts. There are a few things that need easy access for both the team while managing the tasks and assigning the leads. However, the current version of the platform fulfills all the requirements of the sales and marketing teams.
May 23, 2022
Tech Savy
Through Leads and Social media links, we have been able to coordinate with the Marketing Team which is in other states. The workload isn't that bad and is managed very efficiently by both the departments, the alignment has shown a 60% improvement rate since last year in the Company and the industry could use Software like this for their growth and interlinking with the departments even more.
May 23, 2022
Innovation!
for me, it is a great continuous way of the sales process, from marketing to sales due to the relevant transitioning of information and details. It will great impact on the company's growth in terms of time-saving
May 22, 2022
Worth the Price
The stereotypical ongoing war between Sales and Marketing has resulted in peace after both teams were transferred to HubSpot. Now everyone knows who contributed how much towards the creation/closure of a deal and all users are actually stimulated to be proactive and assist each other based on the deal stage.
May 22, 2022
HotSpot? More Like HotShot!
I don't deal with that side of the business, but it has made it easier to find relevant business information when I need it for support ticket reasons.
May 22, 2022
5 star review!
My boss loves using HubSpot CRM to track new customers, see who is moving along to make a deal, and who we can engage in more to make a deal.
May 22, 2022
SDR Review
May 22, 2022
Easy to use for CSMs!
I'm not in sales or marketing so I'm unsure.
May 22, 2022
Crucial CRM that streamlines your operations that increases efficiencies in your overall business process.
It has bridged the gap between our marketing and sales department hands down and provided a more effective tool pushing optimal results.
May 22, 2022
An SDR's View of Workflow Life Using HubSpot
Our Sales and Marketing teams aren't super entangled, but from a department standpoint, it has made data creation and management much easier. Overall, there is less friction and smoother discussion on particular points.