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HubSpot CRM Reviews

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1084 Ratings
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Score 8.4 out of 100
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Reviews (1-4 of 4)

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May 10, 2016

HubSpot CRM is a great tool

Carah Counts | TrustRadius Reviewer
Carah Counts
Score 10 out of 10
Vetted Review
Verified User
Review Source

Implementation Rating

10
Because we use the HubSpot marketing platform, implementation was as simple as hitting "Go." The two work seamlessly together.
Read Carah Counts's full review
March 18, 2016

HubSpot Partner who loves HubSpot CRM!

Greg Linnemanstons | TrustRadius Reviewer
Greg Linnemanstons
Score 9 out of 10
Vetted Review
Reseller
Review Source

Implementation Rating

9
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate.
Read Greg Linnemanstons's full review

HubSpot CRM Scorecard Summary

Likelihood to Recommend (1084)
8.4
Likelihood to Renew (4)
9.1
Usability (142)
8.5
Support Rating (18)
8.3
Implementation Rating (10)
9.1

Feature Scorecard Summary

Sales Force Automation
8.0
Customer data management / contact management (230)
8.7
Workflow management (218)
7.8
Territory management (148)
7.2
Opportunity management (213)
8.1
Integration with email client (e.g., Outlook or Gmail) (223)
8.4
Contract management (144)
7.8
Quote & order management (130)
7.8
Interaction tracking (210)
8.3
Channel / partner relationship management (148)
7.5
Customer Service & Support
7.3
Case management (122)
7.3
Call center management (107)
7.1
Help desk management (115)
7.6
Marketing Automation
8.6
Lead management (195)
8.5
Email marketing (191)
8.6
CRM Project Management
7.6
Task management (193)
8.2
Billing and invoicing management (76)
6.7
Reporting (187)
7.9
CRM Reporting & Analytics
7.8
Forecasting (161)
7.9
Pipeline visualization (198)
8.0
Customizable reports (186)
7.5
Customization
7.7
Custom fields (208)
8.2
Custom objects (164)
7.7
Scripting environment (103)
6.8
API for custom integration (124)
7.9
Security
8.3
Single sign-on capability (161)
8.3
Role-based user permissions (187)
8.3
Social CRM
7.8
Social data (145)
7.7
Social engagement (143)
7.8
Integrations with 3rd-party Software
7.9
Marketing automation (157)
8.2
Compensation management (75)
7.7
Platform
6.7
Mobile access (161)
6.7

What is HubSpot CRM?

HubSpot CRM aims to enable users to organize, track, and build better relationships with leads and customers. Users can manage contacts in a customizable database while running sales, marketing, customer service, and content management. HubSpot is a CRM platform that connects seamlessly with HubSpot Marketing Hub, Sales Hub, Service Hub, and CMS Hub to create customer experiences. Users can connect tools to HubSpot CRM with over 500 integration apps, APIs, and solutions partners. The vendor boasts over 86,000 customers in more than 120 countries use HubSpot’s software, services, and support to transform the way they grow better.

CRM Features

Salesforce Automation Features

  • Customer data/Contact Management
  • Opportunity Management
  • Email Templates
  • Task/Activity Management & Logging
  • Integration with Email Client
  • Calendar Management
  • Interaction Tracking

Reporting & Analytics Features

  • Forecasting
  • Pipeline Visualization
  • Dashboards
  • Alerts / Notifications

Customization Features

  • Custom Fields
  • API for Custom Integration

Security Features

  • Role-based authorization

Social CRM Features

  • Social Data

Integrations with 3rd Party Software

  • Marketing Automation
  • Data Import and Export Features
  • Social Media Management
  • Content Management System
  • Web Conferencing / Demos
  • Email Marketing
  • Calendar
  • Sales Intelligence

Platform Features

  • Cloud-based
  • Mobile Access

Categories:  Contact Management,  Lead Management,  Customer Relationship Management (CRM)

HubSpot CRM Screenshots

HubSpot CRM Video

HubSpot CRM Overview

HubSpot CRM Integrations

Userlike, Google Drive, Gmail, Google Calendar, Outlook for Windows, Apple Mail

HubSpot CRM Competitors

HubSpot CRM Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Free Forever$0Per Month [Unlimited Users]

HubSpot CRM Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
HubSpot marketing product customers also have access to our phone support team

HubSpot CRM Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS
Supported Languages: English

Frequently Asked Questions

What is HubSpot CRM's best feature?

Reviewers rate Customer data management / contact management highest, with a score of 8.7.

Who uses HubSpot CRM?

The most common users of HubSpot CRM are from Small Businesses and the Marketing & Advertising industry.