HubSpot CRM

HubSpot CRM Reviews

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Features Scorecard
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Ratings and Reviews
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May 19, 2021

HubSpot CRM for Small to Mid-Sized Businesses

Elyse Meyer | TrustRadius Reviewer
Elyse Meyer
President & Founder
Prism Global Marketing Solutions (Marketing & Advertising, 1-10 employees)
Score 8 out of 10
Vetted Review
Reseller
Review Source

Support Rating

9
HubSpot's support is very helpful. You can leverage chat, email or phone call support (depending on your level of package with Hubspot). All options really help to provide expedited service, and can answer questions quickly and efficently. HubSpot also has partners around the globe who can help with implementation and management of HubSpot CRM.
March 17, 2021

HubSpot CRM: Robust and Powerful

Tory Robinson | TrustRadius Reviewer
Tory Robinson
Digital Marketing Manager
Orasi Software (Computer Software, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
Support for the HubSpot platform has truly been exceptional. With Enterprise and Pro packages, my team is able to get information extremely quickly without any headache at all. Other paid platforms we've used have let us down with low response times and unhelpful representatives but that is not the case with HubSpot CRM support.
March 08, 2021

HubSpot CRM: A Solid Choice

Sereena Schneider (LION) | TrustRadius Reviewer
Sereena Schneider (LION)
Director of Client Care
Marketing Ninjas (Marketing and Advertising, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
I love the HubSpot support team - they have always been fantastic to work with and extremely helpful. Whether it's via chat or an email, I never wait long for a response and they don't just "answer the question." They dig deep with you when figuring out a solution, and make sure to give you all the information you need to ensure you're ready to go.
March 14, 2021

HubSpot CRM User Review

Jake Bodmer | TrustRadius Reviewer
Jake Bodmer
Co-Founder
Inbox Geeks (Marketing and Advertising, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

6
I think the support could be much better. They try to answer questions fully and as quickly as possible but not sure if it's a volume issue. Most of their resources are fairly useful so that does help a lot, but it's also where their CS team will point you in most cases.
July 22, 2016

Hubspot Is the Goto Marketing Management Tool

Erin Harris | TrustRadius Reviewer
Erin Harris
Digital Marketing Specialist
Envysion, Inc. (Information Technology and Services, 51-200 employees)
Score 1 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
They were quick to respond to questions we had regarding the Hubspot system and would log in to our account directly to see exactly what we were seeing to help resolve issues. They'd explain the solution so we could learn how and why. If something we were trying to do wasn't possible, they also explained how and why.

HubSpot CRM Scorecard Summary

Feature Scorecard Summary

Sales Force Automation (9)
80%
8.0
Customer data management / contact management (300)
87%
8.7
Workflow management (291)
78%
7.8
Territory management (192)
72%
7.2
Opportunity management (275)
81%
8.1
Integration with email client (e.g., Outlook or Gmail) (294)
84%
8.4
Contract management (192)
78%
7.8
Quote & order management (173)
78%
7.8
Interaction tracking (274)
83%
8.3
Channel / partner relationship management (195)
75%
7.5
Customer Service & Support (3)
73%
7.3
Case management (163)
72%
7.2
Call center management (146)
70%
7.0
Help desk management (155)
76%
7.6
Marketing Automation (2)
85%
8.5
Lead management (252)
84%
8.4
Email marketing (251)
86%
8.6
CRM Project Management (3)
76%
7.6
Task management (257)
82%
8.2
Billing and invoicing management (105)
67%
6.7
Reporting (240)
78%
7.8
CRM Reporting & Analytics (3)
78%
7.8
Forecasting (207)
78%
7.8
Pipeline visualization (258)
80%
8.0
Customizable reports (244)
75%
7.5
Customization (4)
76%
7.6
Custom fields (262)
82%
8.2
Custom objects (216)
77%
7.7
Scripting environment (140)
68%
6.8
API for custom integration (161)
79%
7.9
Security (2)
83%
8.3
Single sign-on capability (210)
83%
8.3
Role-based user permissions (239)
83%
8.3
Social CRM (2)
77%
7.7
Social data (184)
77%
7.7
Social engagement (182)
77%
7.7
Integrations with 3rd-party Software (2)
79%
7.9
Marketing automation (195)
82%
8.2
Compensation management (100)
76%
7.6
Platform (1)
66%
6.6
Mobile access (207)
66%
6.6

What is HubSpot CRM?

HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work. HubSpot is presented as an ideal solution to help scale a business, for small to enterprise-level businesses alike.

HubSpot CRM Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Quote & order management
  • Supported: Interaction tracking

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Billing and invoicing management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

HubSpot CRM Screenshots

Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.

HubSpot CRM Video

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HubSpot CRM Integrations

HubSpot CRM Competitors

HubSpot CRM Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Free Forever$0Per Month [Unlimited Users]
CRM Bundle$50Per Month

HubSpot CRM Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish, French, Spanish, Portuguese, Japanese, German, Italian, Dutch

Frequently Asked Questions

What is HubSpot CRM's best feature?

Reviewers rate Customer data management / contact management highest, with a score of 8.7.

Who uses HubSpot CRM?

The most common users of HubSpot CRM are from Small Businesses and the Marketing & Advertising industry.