I get a response within 48 hours and reps are nice but they can seldom help me fix my issue or find a workaround. I'd like a <2 hour response time at our contract size.
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HubSpot's support is very helpful. You can leverage chat, email or phone call support (depending on your level of package with Hubspot). All options really help to provide expedited service, and can answer questions quickly and efficently. HubSpot also has partners around the globe who can help with implementation and management of HubSpot CRM.
HubSpot has always been very responsive and willing to help with any problems I encounter. They also help with teaching me how to do something I don't know how to do.
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Support for the HubSpot platform has truly been exceptional. With Enterprise and Pro packages, my team is able to get information extremely quickly without any headache at all. Other paid platforms we've used have let us down with low response times and unhelpful representatives but that is not the case with HubSpot CRM support.
I've never had to use their customer support.
I love the HubSpot support team - they have always been fantastic to work with and extremely helpful. Whether it's via chat or an email, I never wait long for a response and they don't just "answer the question." They dig deep with you when figuring out a solution, and make sure to give you all the information you need to ensure you're ready to go.
I haven't had any problems.
I've only had to use support once or twice, but each [time] it was incredibly pain-free and the responses were fast and in-depth. Really felt like they cared about our needs!
They are fast to respond. They listen to my input. They are not always able to meet my request (such as logging in via code sent to my phone as mentioned earlier in this survey).
I think the support could be much better. They try to answer questions fully and as quickly as possible but not sure if it's a volume issue. Most of their resources are fairly useful so that does help a lot, but it's also where their CS team will point you in most cases.
Haven't used support service so far
The small amount of interaction I have had to use with the support has been good
I haven't used HubSpot support so I can't give them an honest rating.
They were quick to respond to questions we had regarding the Hubspot system and would log in to our account directly to see exactly what we were seeing to help resolve issues. They'd explain the solution so we could learn how and why. If something we were trying to do wasn't possible, they also explained how and why.
Because everything gets resolved by smart, well-trained, great attitude people. They're a joy to work with.
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work. HubSpot is presented as an ideal solution to help scale a business, for small to enterprise-level businesses alike.
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Quote & order management
- Supported: Interaction tracking
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
- Supported: Lead management
- Supported: Email marketing
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
- Supported: Role-based user permissions
- Supported: Single sign-on capability
- Supported: Social data
- Supported: Social engagement
- Supported: Marketing automation
- Supported: Compensation management
- Supported: Mobile access
Have you heard of HubSpot?
- Sugar Sell (SugarCRM)
|Free Forever||$0||Per Month [Unlimited Users]|
|CRM Bundle||$50||Per Month|
|Mobile Application||Apple iOS, Android, Mobile Web|
|Supported Languages||English, French, Spanish, Portuguese, Japanese, German, Italian, Dutch|
Frequently Asked Questions
Reviewers rate Customer data management / contact management highest, with a score of 8.7.
The most common users of HubSpot CRM are from Small Businesses and the Marketing & Advertising industry.