TrustRadius
https://media.trustradius.com/product-logos/9a/F2/KUNOUIKXKOJ0.PNGHubspot Is the Goto Marketing Management ToolHubspot is being used by the organization for marketing communications and managing/hosting the company blog. It ties directly and seamlessly into the SFDC database and updates automatically. When used for email campaigns, we can pull lists quickly and accurately. Making landing pages to go along with various campaigns that contain forms and CTAs is extremely easy and doesn't require special programming or coding and track the metrics.,Tracking metrics for emails Tracking affectiveness of CTAs Ease of building email and landing page templates,Creating global modules for email templates is tricky but there is a workaround Creating workflows can be tricky,1,It increased efficiency in creating marketing communication pieces Allowed us to track metrics in one place for campaigns,Oracle Eloqua,Salesforce.com, Yesware,3,2,Tradeshow and event communications Blog management Produce release accouncements,We created a better blogging experience We created a better way to manage tradeshow and event correspondence,Website management Sales contact management,,Yes,Price Product Features Product Usability Positive Sales Experience with the Vendor Analyst Reports,We wouldn't.,Implemented in-house,No,Salesforce.com is setup weird for our organization and caused a few hiccups Knowledge gaps between using Eloqua and Hubspot Making a seamless transition in email communications from Eloqua pushing stuff out to Hubspot pushing stuff out.,10,No,10,Yes,We had a problem with the database sync between Hubspot, Salesforce and our advertising agency trying to get a piece of javascript code to work on a landing page. We all worked throughout the weekend and a snow storm to try resolve this issue. I have no javascript knowledge so I wasn't much help but we all worked together to figure it out.,Creating and managing contact lists (smart and static) Creating landing pages with modules Creating email communications with modules and templates.,Creating workflows was challenging. I had html and css code that didn't agree within some modules and make the final piece look odd,Yes, but I don't use it,10HubSpot Partner who loves HubSpot CRM!HubSpot CRM is used primarily for business development, so I and our director of business development probably are the most active users. Other users include everyone on our client services team, since they use it to manage client relationships. The problems it addresses are primarily process-focused. It helps keep people current on prospect communications, aids in transparency around all current deals, allows people to see how prospect relationships are developing, and makes it easier for everyone to connect the dots regarding the various players involved at any one prospect. It also allows easy access to email templates and other resources we regularly use in business development, making sales efforts more frictionless.,It populates profiles with data pulled from syndicates sources, so we can see company size and industry without having to jump out of the tool. The sidekick tool notifies me when a lead visits, or when they open an email I sent. It allows us to set our own prospect stages, which are changing as we learn more about inbound buyer journeys, and it couldn't be easier to make the changes when we decide it's time. It integrates seamlessly with HubSpot marketing platform, so my users can move back and forth without interrupting their workflow.,The only thing that I would add is a reporting function that addresses all the reporting a responsible sales manager would want and need.,9,HubSpot CRM came on the same time as our director of business development, and our results have been incredible, but I couldn't tell you how much is the technology vs the person. She's able to move fast, convert more leads than we did previously, and we have far fewer dropped balls than we had previously. Communication and coordination between team members has improved exponentially, and continues to improve as CRM capabilities become default habits due to the ease of use and the quick ROE (return on effort),,Basecamp,8,2,Tracking activity from and with active prospects is the most important and most frequent use of the CRM Increasing staff productivity by using templates Improving intelligence regarding prospect companies through Sidekick Managing opportunities, tracking stage progress, feeding opportunities into monthly revenue forecasting,Beginning to use it for recruiting, doing inbound campaigns for candidates and tracking them in CRM,Probably use it to manage events, and to track partner relationships, which are growing in importance.,10,Yes,Price Product Usability Prior Experience with the Product Vendor Reputation Existing Relationship with the Vendor,Wouldn't change a thing. We dove in, the water was fine, and we've formulated protocols post-decision. That approach wouldn't work for everyone, but it worked fine for us.,Implemented in-house,No,Change management was a minor issue with the implementation,No real problems. Just steady encouragement of the benefits of the entire team being on the same page. Didn't take us long to get there with leadership walking the talk.,9,10,Yes,We had a meeting with a prospect last week; got in the car and called HubSpot for advice on a challenge, and they had answers to us immediately. FYI, the prospect is now a client!,Logging emails from our gmail account couldn't be easier; click a box and all correspondence is automatically there. And Sidekick helps us monitor what's happening with every email, without needing to open CRM or go to it. Couldn't be easier.,Nothing. Everything seems to be intended for ease of use.,Yes,9
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HubSpot CRM
511 Ratings
Score 8.3 out of 101
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HubSpot CRM Reviews

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HubSpot CRM
511 Ratings
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Score 8.3 out of 101

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Support

10
They were quick to respond to questions we had regarding the Hubspot system and would log in to our account directly to see exactly what we were seeing to help resolve issues.

They'd explain the solution so we could learn how and why. If something we were trying to do wasn't possible, they also explained how and why.
Read Erin Harris's full review

Feature Scorecard Summary

Customer data management / contact management (86)
8.9
Workflow management (80)
8.9
Territory management (52)
7.2
Opportunity management (81)
8.5
Integration with email client (e.g., Outlook or Gmail) (84)
8.7
Contract management (58)
8.0
Quote & order management (43)
7.4
Interaction tracking (81)
8.2
Channel / partner relationship management (55)
8.2
Case management (42)
8.0
Call center management (42)
8.6
Help desk management (39)
8.3
Lead management (82)
9.6
Email marketing (78)
9.0
Task management (72)
9.3
Billing and invoicing management (22)
7.0
Reporting (77)
8.9
Forecasting (63)
8.8
Pipeline visualization (74)
8.5
Customizable reports (67)
7.6
Custom fields (77)
8.8
Custom objects (56)
7.2
Scripting environment (33)
7.5
API for custom integration (47)
8.5
Single sign-on capability (49)
9.6
Role-based user permissions (73)
9.5
Social data (66)
8.6
Social engagement (65)
8.6
Marketing automation (70)
8.7
Compensation management (25)
7.9
Mobile access (61)
8.3

About HubSpot CRM

The HubSpot CRM system connects to tools already in use. It integrates with Gmail, Google Calendar, Outlook for Windows, Apple Mail, and Google Drive. Deeply integrated with HubSpot Marketing & Sidekick - HubSpot CRM and HubSpot Marketing run off the same inbound database, meaning every piece of data is always up to date in real time.

CRM Features

Salesforce Automation Features

  • Customer data/Contact Management
  • Opportunity Management
  • Email Templates
  • Task/Activity Management & Logging
  • Integration with Email Cient
  • Calendar Management
  • Interaction Tracking

Reporting & Analytics Features

  • Forecasting
  • Pipeline Visualization
  • Dashboards
  • Alerts / Notifications

Customization Features

  • Custom Fields
  • API for Custom Integration

Security Features

  • Role-based authorization

Social CRM Features

  • Social Data

Integrations with 3rd Party Software

  • Marketing Automation
  • Data Import and Export Features
  • Social Media Management
  • Content Management System
  • Web Conferencing / Demos
  • Email Marketing
  • Calendar
  • Sales Intelligence

Platform Features

  • Cloud-based
  • Mobile Access

HubSpot CRM Screenshots

HubSpot CRM Integrations

Userlike, Google Drive, Gmail, Google Calendar, Outlook for Windows, Apple Mail

HubSpot CRM Competitors

Pricing

Has featureFree Trial Available?Yes
Has featureFree or Freemium Version Available?Yes
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No
EditionPricing DetailsTerms
Free Forever$0Per Month [Unlimited Users]

HubSpot CRM Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
HubSpot marketing product customers also have access to our phone support team

HubSpot CRM Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS
Supported Languages: English