HubSpot CRM Reviews

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612 Ratings
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Score 8.4 out of 100

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Erin Harris | TrustRadius Reviewer
July 22, 2016

Hubspot Is the Goto Marketing Management Tool

Score 1 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
They were quick to respond to questions we had regarding the Hubspot system and would log in to our account directly to see exactly what we were seeing to help resolve issues.

They'd explain the solution so we could learn how and why. If something we were trying to do wasn't possible, they also explained how and why.
Read Erin Harris's full review

Feature Scorecard Summary

Customer data management / contact management (96)
8.8
Workflow management (89)
8.5
Territory management (61)
7.1
Opportunity management (90)
8.3
Integration with email client (e.g., Outlook or Gmail) (93)
8.8
Contract management (65)
8.0
Quote & order management (51)
7.5
Interaction tracking (91)
8.5
Channel / partner relationship management (64)
7.9
Case management (51)
8.1
Call center management (50)
8.2
Help desk management (48)
7.9
Lead management (92)
9.0
Email marketing (86)
9.1
Task management (82)
8.5
Billing and invoicing management (28)
6.9
Reporting (87)
8.2
Forecasting (73)
8.1
Pipeline visualization (84)
8.4
Customizable reports (77)
7.7
Custom fields (87)
8.4
Custom objects (65)
7.5
Scripting environment (40)
7.6
API for custom integration (56)
8.2
Single sign-on capability (59)
8.6
Role-based user permissions (83)
8.8
Social data (75)
8.3
Social engagement (74)
8.4
Marketing automation (79)
8.6
Compensation management (31)
8.6
Mobile access (71)
8.1

About HubSpot CRM

The HubSpot CRM system connects to tools already in use. It integrates with Gmail, Google Calendar, Outlook for Windows, Apple Mail, and Google Drive. Deeply integrated with HubSpot Marketing & Sidekick - HubSpot CRM and HubSpot Marketing run off the same inbound database, meaning every piece of data is always up to date in real time.

CRM Features

Salesforce Automation Features

  • Customer data/Contact Management
  • Opportunity Management
  • Email Templates
  • Task/Activity Management & Logging
  • Integration with Email Cient
  • Calendar Management
  • Interaction Tracking

Reporting & Analytics Features

  • Forecasting
  • Pipeline Visualization
  • Dashboards
  • Alerts / Notifications

Customization Features

  • Custom Fields
  • API for Custom Integration

Security Features

  • Role-based authorization

Social CRM Features

  • Social Data

Integrations with 3rd Party Software

  • Marketing Automation
  • Data Import and Export Features
  • Social Media Management
  • Content Management System
  • Web Conferencing / Demos
  • Email Marketing
  • Calendar
  • Sales Intelligence

Platform Features

  • Cloud-based
  • Mobile Access

HubSpot CRM Screenshots

HubSpot CRM Integrations

Userlike, Google Drive, Gmail, Google Calendar, Outlook for Windows, Apple Mail

HubSpot CRM Competitors

Zoho CRM, Sugar Sell (SugarCRM), Zendesk Sell (formerly Base)

Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Free Forever$0Per Month [Unlimited Users]

HubSpot CRM Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
HubSpot marketing product customers also have access to our phone support team

HubSpot CRM Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS
Supported Languages: English