HubSpot Operations Hub Reviews & Ratings 2024

Overview

What is HubSpot Operations Hub?

HubSpot Operations Hub (based on technology from the former PieSync that was acquired by HubSpot November 2019) is a two-way contacts integration platform. The vendor emphasizes quick and easy setup automated customer and client data matching and updating between apps.

Learn from top reviewers

HubSpot Solution Tracker

Rating: 9 out of 10

June 28, 2022

IncentivizedVetted ReviewVerified User

Our main problem was connecting our CRM to cleanse and automate our customer data. For this HubSpot offers native integrations with other applications to create a more efficie...

Victor Ramirez Benitez

Account Manager - Customer Service

Sales Support Team Leader Arg

GE

2 years of experience

Best tool to clean and automate your data !

Rating: 10 out of 10

June 28, 2022

IncentivizedVetted ReviewVerified User

As we already use HubSpot as our CRM in our organisation, the decision to subscribe to Operations Hub made sense. We use it to Synchronise, clean, and curate our data and auto...

Thierry Del

Director - Engineering

Web Administrator

Chauffage-lehavre

2 years of experience

PieSync works if you work it!

Rating: 6 out of 10

April 1, 2020

IncentivizedVetted ReviewVerified User

It allows me to move my contacts between multiple platforms with ease, especially to my phone so I don't have to double enter contacts.

Len Nevin

Professional - Sales

Founder

Loyalty Home Group

3 years of experience

The Best Real Time Sync Tool For Your Contacts

Rating: 8 out of 10

February 28, 2020

IncentivizedVetted ReviewVerified User

We use PieSync across the organization to sync contact information from different sources such as iCloud, Google, and Salesflare. PieSync addresses the problem of capturing, c...

Ricardo Colon

C-Level Executive - Corporate

COO (Chief Operations Officer)

Oflio

2 years of experience

Good for what they do, but not all the features we need.

Rating: 8 out of 10

January 30, 2020

IncentivizedVetted ReviewVerified User

We were using it to sync several softwares and their data together. It was only used for one of our business units as it worked with multiple systems that we used in that busi...

Brad Meinen

Professional - Marketing

Marketing Technologist

Qualbe Marketing Group

1 year of experience

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Awards

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Pricing

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Starter

$45

Cloud

per month

Professional

$720

Cloud

per month

Enterprise

$2000

Cloud

per month

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://www.hubspot.com/products/operat…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Starting price (does not include set up fee)

$45 per month

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Product Details

About
Integrations
Competitors
Tech Details
FAQs

What is HubSpot Operations Hub?

Whether for a RevOps team or for running Ops for a single department, Operations Hub provides a a unified toolset that connects apps, cleans and curates customer data, and automates business processes under one central CRM platform. This is to drive an efficient, aligned, and adaptable business that delivers a friction-free customer experience.

HubSpot Operations Hub, an evolution of the former PieSync acquired by HubSpot in November 2019, works in the background and syncs a company's contacts two-way and in real time between cloud apps, so that each app has access to the most up to date customer information.

The vendor promises:

1. 3 Minute Setup: Users can take a free trial (no credit card required) by selecting the apps they want to connect, setting up the connection, then hitting “Start syncing”.

2. Ability to customize: Users can change the sync direction, create filters to manage subsets of contacts, sync deletions or unsubscribes, and select one of the apps to be the central database. Syncs can also be paused at any time.

3. Reporting: This is a "Set it and forget it" tool. The tool offers a dashboard to show how many contacts HubSpot Operations Hub has added or updated.

HubSpot Operations Hub Features

Supported: Sync contacts across cloud apps
Supported: Real time and two-way snyc
Supported: Share contacts with your team
Supported: No more import/export
Supported: Have all your contacts on your smartphone
Supported: No data entry errors

HubSpot Operations Hub Screenshots

Screenshot of Currently available connections.

Screenshot of Configure your sync between 2 apps (or more)

HubSpot Operations Hub Integrations

HubSpot Operations Hub Competitors

HubSpot Operations Hub Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No
Supported Languages	English

Frequently Asked Questions

HubSpot Operations Hub (based on technology from the former PieSync that was acquired by HubSpot November 2019) is a two-way contacts integration platform. The vendor emphasizes quick and easy setup automated customer and client data matching and updating between apps.

HubSpot Operations Hub starts at $45.

Zapier and Formstack Sync (discontinued) are common alternatives for HubSpot Operations Hub.

Reviewers rate Usability highest, with a score of 10.

The most common users of HubSpot Operations Hub are from Small Businesses (1-50 employees).

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Comparisons

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Reviews From Top Reviewers

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(1-5 of 26)

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HubSpot Solution Tracker

Rating: 9 out of 10

Incentivized

June 28, 2022

VR

Victor Ramirez Benitez

Sales Support Team Leader Arg

GE (Biotechnology, 5001-10,000 employees)

Vetted Review

Verified User

2 years of experience

View profile

Use Cases and Deployment Scope

Our main problem was connecting our CRM to cleanse and automate our customer data. For this HubSpot offers native integrations with other applications to create a more efficient, aligned, and agile business. Connect contacts, leads, and our company data in two ways and in real-time. It unites all of your customer data in one connected CRM platform, resulting in a frictionless customer experience. I save operations teams hours of manual data entry, ensure up-to-date data, and maintain a clean, automated database of complex business processes without errors.

Pros

Is easy to set up and design features that you really need, as well as the pipeline sales.
The business card feature on my cell.
HUB to help sort, score, prioritize and then communicate to the customer.
Is easy to manage each lead as it comes in and fully maximize the potential through the automated emails.

Cons

A centralized Dashboard that allows a full visual all the data
Some limited abilities to visualize data in dashboard reports ( vs. %, getting closing %, etc.)
Not automatic reminders

Likelihood to Recommend

In cases of brands that have been in the market for a long time but do not see any impact from new clients or consumers, HubSpot is ideal since it allows to keep the brand fresh in the mind of the audience. HubSpot additionally provides insight into what we're doing and allowed us to align the sales team with company goals. It also ensures that you receive updates from your computer. We can handle all programming requests that come into our team. One thing that HubSpot can improve on is not having a good centralized dashboard that allows for a full view of ALL data coming in. You can go to each piece, but not having them all attached to the board adds a bit of a challenge. It's not very complex to handle, but it would be easier to use if it had that feature.

Best tool to clean and automate your data !

Rating: 10 out of 10

Incentivized

June 28, 2022

TD

Thierry Del

Web Administrator

Chauffage-lehavre (Oil & Energy, 1-10 employees)

Vetted Review

Verified User

2 years of experience

Use Cases and Deployment Scope

As we already use HubSpot as our CRM in our organisation, the decision to subscribe to Operations Hub made sense. We use it to Synchronise, clean, and curate our data and automate our processes.

Pros

Reliable Automation
Fast Data cleaning and curation
Complete Data synchronisation

Cons

Price can be a bit higher For Smb

Likelihood to Recommend

HubSpot Operations Hub enables us to keep our data clean, complete, and reliable and automate our processes (renewals, new leads..). Thanks to the platform, we have now complete, updated, and synthetic reporting and dashboards we share in our organisation.

The Best Real Time Sync Tool For Your Contacts

Rating: 8 out of 10

Incentivized

February 28, 2020

RC

Ricardo Colon

COO (Chief Operations Officer)

Oflio (Marketing & Advertising, 1-10 employees)

Vetted Review

Verified User

2 years of experience

Use Cases and Deployment Scope

We use PieSync across the organization to sync contact information from different sources such as iCloud, Google, and Salesflare. PieSync addresses the problem of capturing, communicating, and keeping updated contact information across multiple platforms. PieSync was super easy to use from day one. The product is so useful that I look at their integrations before I decide to test another program that captures leads. This is how we ended using Salesflare for our CRM.

Pros

It's great with realtime and two-way syncs.
It provides custom mappings.
We can create unlimited rules to connect between apps.
Allows me to sync CRM leads to email marketing platform without effort.
It makes it easy to share contacts with the entire team.

Cons

They should add more integrations with other apps.
Cheaper pricing would make it more competitive.
Improve dashboard information.

Likelihood to Recommend

I would recommend PieSync every single time if it had more applications. It is missing apps like Platformly, Unless, Omniconvert, and other great players in this space. Customer support is great and the tool works flawlessly almost 100% of the time. This is well suited for businesses and agencies who don't have the workforce power to corroborate their contact lists manually and even if they did Piesync would be a great time saver. This is one of my favorite tools so I would only recommend it to someone that can make use of the available integrations.

Good for what they do, but not all the features we need.

Rating: 8 out of 10

Incentivized

January 30, 2020

BM

Brad Meinen

Marketing Technologist

Qualbe Marketing Group (Marketing and Advertising, 51-200 employees)

Vetted Review

Verified User

1 year of experience

View profile

Use Cases and Deployment Scope

We were using it to sync several softwares and their data together. It was only used for one of our business units as it worked with multiple systems that we used in that business unit. It synced contacts between our previous CRM and our previous Marketing Automation tool. We have since moved on to a new CRM and a new Marketing Automation tool. We moved on from Pie Sync, because we wanted not only contacts to be synced but also activities to be synced, from the Marketing Automation tool to the CRM.

Pros

It does well at what they say they do.
It's easy to set up.

Cons

It's not as robust as what we needed (we switched to Zapier to get contacts and activities to sync).

Likelihood to Recommend

They are very good at connecting with a lot of different softwares, and they are really good at syncing contacts between systems. But if you are looking for more functionality, you may need to look elsewhere (like Zapier). At the moment we use neither PieSync nor Zapier since our current CRM and Marketing Automation tool sync directly with each other.