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HubSpot Sales Hub

HubSpot Sales Hub

Overview

What is HubSpot Sales Hub?

HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.

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Recent Reviews

Easy to use

9 out of 10
December 02, 2022
Incentivized
I use HubSpot everyday from beginning of my shift to the end of it. It allows me to easily manage all my tasks for the day as well as …
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Pricing

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What is HubSpot Sales Hub?

HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is HubSpot Sales Hub?

HubSpot Sales Hub Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.

Reviewers rate Usability highest, with a score of 8.8.

The most common users of HubSpot Sales Hub are from Small Businesses (1-50 employees).
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Reviews and Ratings

(510)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Stephanie Casstevens | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
At Label Insight our sales / customer development and customer success teams are using HubSpot Sales (Pro version) as well as Salesforce. For us, it's made us more efficient at things like sending emails that are often similar but with a touch of personalization, scheduling meetings with external people, sharing and tracking documents, and more. Also, we can easily track opens, clicks, and emails in our CRM (Salesforce).
  • Never waste time copy/pasting emails again - templates are a lifesaver!
  • Easily log sales emails and engagement in HubSpot and/or your external CRM
  • Awesome document tracking capabilities
  • Real time open & click notifications
  • When creating new contacts from the sales extension/email log in CRM it defaults to subscriber. *UPDATE!!* 4/25 HubSpot emailed me this morning about this and said they made an update which set the default lifecycle stage to lead in the sidebar (sales extension)!! YAY!
  • There used to be a check box in "log in CRM" to default to "always log in CRM" but it's gone...I'm not sure why!
  • It'd be nice if you could associate people with multiple companies or "past company" were an option.
  • Emailing two people in one email is difficult with tracking and tracking replies, especially when separate and not replied to all, is challenging.
HubSpot Sales is great for making your salespeople more efficient and taking out some of the tedious, administrative work that..let's face it, sales reps aren't great at. HubSpot Sales gathers a lot of information automatically and makes it easy to clean up contact data and follow-up with qualified leads. Just like the powerful marketing automation tool workflows, sequences are the salesperson's tool to contextual, personalized follow up without having to remember to send follow-ups, schedule task reminders, etc. Plus you can track the performance of specific sequences, email templates, etc., over time to improve!
  • Our data is cleaner - using HubSpot makes it easy for sales reps to add new contacts with a little bit better information and fills in some of the gaps automatically.
  • Leads don't get lost in the shuffle - when added to sequences follow up happens automatically.
  • No one gets redundant messages - contacts are automatically removed from sequences when they complete necessary actions such as replying to the email.
  • Saved time!! Emails saved as templates make follow up quick and easy.
  • Don't forget the details - our reps are able to craft follow up messages when it's fresh in their minds and schedule them to send later or in a sequence instead of having to reach back into notes and recall the conversation when it comes time to follow up.
We actually use or have used pieces of Engagio (still using for ABM), ClearSlide and Intercom but we ended up migrating all of our team members to HubSpot sales because it covered all of our needs (email tracking, document tracking, etc.) and more - like scheduling meetings with the meetings feature. It's clean and easy to use and there's plenty of training available!
19
Our users come from a variety of teams. We have onboarded all our reps from our Sales, Customer Development and Business Development teams. We also onboarded many customer success reps as well as our marketing team to help. We originally started out with 10 users but at this point we've almost doubled that.
1
I'm really the only person supporting the team. However, I'm able to onboard a new user and get them completely set up in exactly 30 minutes. I can onboard multiple people in one session and they walk away feeling confident using the tool. I send follow up user guides from the HubSpot Academy for help and have a Slack channel available for questions but they usually jump right in!
  • Sales reps don't have to copy/paste emails and retype the same messaging over and over.
  • We can test multiple templates and find which ones work best instead of guessing.
  • It makes tracking sales emails easy and allows for more closed-loop reporting!
  • We've started using HubSpot Sales Pro for our customer success team as well. There are templates, sequences, and documents that are specific to them and we use folders to organize this.
  • We allow people to schedule onboarding discussions with our CS team through the meetings function.
  • I use the email tracking to see when people internally open my emails and then go bug them about them!
  • I see us being able to use HubSpot Sales even more in the future to A/B test specific subject lines by rotating which templates are sent
  • We could re-engage prospects who've gone dark but allowing sales reps to enroll them in marketing created re-engagement sequences that are more personalized than large workflows
I can't imagine going back now - we use HubSpot Sales Pro in SO many different ways and have gotten so much insight out of it already.
Yes
We combined our new CS tool and HubSpot Sales Pro to replace a lot of what we were doing with Cirrus Insight. This tool was cumbersome and didn't give us the analytics we needed either. Plus, the HubSpot tool offers so much more for both our sales and CS teams.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
The tool covered our needs. That was the most important thing. Granted the sales experience with HubSpot was great as always and we did have an existing relationship with them - plus this makes it easy to integrate with our marketing efforts. But the tool is just easy to use and our sales reps actually use it.
I don't think I would change a thing. Our rep at HubSpot even got on a call with our entire team of 10 at the time to go over the tools with everyone and talked through each tool, how to use it, and best practices. It was great! I can't think of anything I'd change.
  • Implemented in-house
No
  • We did notice that new contacts were defaulting to subscribers in the extension but this was quickly resolved by HubSpot!
  • A few users were getting a lot of notifications until we showed them how to turn off some of them.
  • When people don't create folders it gets messy quickly!
It was not only SUPER easy to implement, we had some amazing support from HubSpot. They scheduled a call to go over each individual tool with our team and provided guidance and best practices plus answered any questions are new users had. It was wonderful and really helped them get started confidently.
Oh my goodness HubSpot Support is just amazing. I submitted a question/issue to them yesterday and by this morning I had this response:

"Hi Stephanie,

I hope this finds you well and thanks so much for your patience while I was working to update the extension with my team. We were actually able to push through an update yesterday afternoon which set the default lifecycle stage to lead in the sidebar. If you take a look now, that should be in place. If it has not updated yet, I would recommend uninstalling and re-installing the sales extension so an updated version and be pushed through.

Again, I want to say that I sincerely appreciate that you took the time to reach out to us and help us iron this out. HubSpot really values constructive feedback with real use-case backing to help push it along. So, thank you!"

Yes
Absolutely! It was resolved even more quickly and better than I could've hoped for. They not only solved my issue quickly, they made an update to the platform for everyone using HubSpot Sales and thanked me for my input! It was a seriously great way to start my day to come in to work and not only have it fixed but more!
As I said before, HubSpot support is always amazing at jumping on issues but this one was particularly great (the one I mentioned previously). They were on top of getting the fix, they went right to the product team and a change was made to the entire tool that will benefit all users!
  • Templates are freaking amazing. You can even take a previously sent email and save it as a template and make edits/add personalization.
  • The meetings tool that integrates with your calendar is fantastic.
  • The Chrome extension that gives real time email notifications is awesome. It's easy to mute a thread, turn on/off, or hide too.
  • Sequences can be a bit tricky to learn and takes a little more time but is very powerful.
  • The calls tool and messages I haven't really gotten into just yet as there's more to it - not necessarily cumbersome just takes more effort.
  • Documents can be tricky but overall it's great - just remembering where to click to see what.
It's totally clean, consistent, and easy to use/understand. I love everything about this tool! From Gmail to being in the platform everything looks similar, is orange and easy to find, and very clear and user friendly. It's intuitive and hey, if my sales reps are using it it must be good and simple!
Lucy Jones | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller
Our organisation uses HubSpot sales for lead management, follow-up, nurture and sales automation - for every part of inbound sales.

As Hubspot is always releasing new features to streamline the sales process there are always new features we're trialing to streamline our funnel and develop our high-quality MQLs; for example, at the moment we're trying out the sales sequences to automate some of our processes.
  • Lead management and nurture
  • Help with automating and streamlining the sales process
  • Alignment with marketing for best lead intelligence
  • Helping the whole business understand lead stage and priorities
  • More training/best practice recommendations may help
  • Simpler interface would help
  • More third party sales tool integrations would be useful
Hubspot sales is great for a range of B2B businesses - small to large - in order to better manage and automate inbound sales processes, and help sales act appropriately upon the insight gathered by marketing. If your organisation is new to inbound sales practices, it can help establish best processes to use - though of course a sales team should also be trained on how inbound sales works.
  • More closed opportunities
  • More clarity on conversion throughout the funnel
  • Enhanced sales and marketing alignment
No
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Third-party Reviews
March 20, 2017

CRM that doesn't suck

Michael DeMonte | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am using HubSpot to manage my prospecting and sale process. I am the only person in my firm using the platform. HubSpot sales addresses the need for effective and timely communication with prospects and clients. HubSpot is excellent at minimizing data entry by capturing contact data from Outlook and Gmail. Additionally adding companies is a breeze with the browser plugins. Email tracking is excellent with the Sidekick add-in. And knowing who is on your website and when is further enabled with their tracking code. Productivity is further accelerated with the built in dialer for phone work and the email template library makes email effortless.
  • Data entry
  • Pipeline/Deal management
  • Prospecting cadence management
  • Sales activity tracking
  • Android application needs more of the features that make the desktop version so awesome
  • Browser plugin should be able to extract leads from LinkedIn
  • Would be nice to be able to execute an action from the task list without having to go into contact record
For most outbound sales professionals and teams HubSpot covers 99% of what you need out of the box. However, if you need something that integrates with your accounting, order entry or other MIS system - you may need to get a consultant involved to figure out how to make that work. There a re a lot of third party integrations available.
  • At least 2x time saved NOT having to do duplicate data entry (i.e. entering contact info into Outlook and CRM)
  • At least 10x time saved with email templates
  • 2-3x productivity when phone prospecting with built in dialer vs manually dialing phone
  • Dashboard provides instant, credible snapshot of pipeline and current sales activity
  • For people with call reluctance - dialer eliminates that problem.
Best value and ease of use hands down compared to the CRMs I've tried. Method CRM does offer out of the box QuickBooks integration for the 85% of small businesses that use QuickBooks and QuickBooks Online.
1
Sales, marketing and customer service
1
I am a beta user and love to break stuff and push the limits of a product.
  • Growing the business through sales
  • Sales and prospecting acceleration
  • Sales activity tracking
  • Pipeline management
  • Email tracking integration has resulted in faster lead conversions and timely reengagement of dead leads
  • Website tracking has enabled more timely lead engagement
  • Easy ability to record calls created easy sales coaching opportunities
  • This really depends on what plans HubSpot has for the platform.
I can't imagine running my day to day business without it. Indispensable.
No
  • Price
  • Product Features
  • Product Usability
It needed to be EASY and INTUITIVE to use with phone and email integration.
Not sure that I would. My buying process is - 1. Does the product solve my problem 2. Is it in my budget? HubSpot fit those requirements.
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