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HubSpot Sales Hub

HubSpot Sales Hub

Overview

What is HubSpot Sales Hub?

HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.

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Recent Reviews

TrustRadius Insights

Enhancement of Organization: Users have consistently praised the platform for its significant role in enhancing organization, streamlining …
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Easy to use

9 out of 10
December 02, 2022
Incentivized
I use HubSpot everyday from beginning of my shift to the end of it. It allows me to easily manage all my tasks for the day as well as …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is HubSpot Sales Hub?

HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is HubSpot Sales Hub?

HubSpot Sales Hub Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.

Reviewers rate Usability highest, with a score of 8.8.

The most common users of HubSpot Sales Hub are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(515)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Enhancement of Organization: Users have consistently praised the platform for its significant role in enhancing organization, streamlining communication, and efficiently tracking leads for sales representatives within their workflows. The robust organizational features, coupled with seamless integration capabilities and user-friendly interface, contribute to a more structured and productive sales environment.

Adaptability and Effectiveness in Tracking Finances: Many users have highlighted the platform's adaptability, effectiveness in tracking finances, and seamless compatibility with various programs as key strengths that contribute to the overall efficiency of their sales processes. By providing tools for detailed financial tracking and integration with multiple software applications, the platform offers a comprehensive solution for managing sales-related finances effectively.

Activity Feed Feature: The activity feed feature is widely appreciated by users for facilitating outreach to engaged contacts through emails and call logs, enabling them to stay proactive and responsive in their interactions. This real-time engagement tool not only enhances communication but also aids in maintaining timely follow-ups with potential leads, ultimately improving customer relationships and increasing conversion rates.

Subscription Management Challenges: Some users have struggled with upgrading customer subscriptions, finding the process difficult and time-consuming. This has led to frustrations in managing subscription changes efficiently within the platform.

Overwhelming Default Fields on Deals: Users feel there are too many default fields to fill in on deals, potentially causing inefficiencies and slowing down deal creation. The excessive fields add complexity and hinder quick deal generation.

Complexity of Help/Learning Section: Users find the help/learning section overwhelming due to its size, making it challenging to navigate and locate specific information efficiently. The extensive content volume overwhelms users who are seeking quick assistance or guidance.

Attribute Ratings

Reviews

(1-25 of 122)
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Cameron Youngblood | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Deal Creation
  • Tracking Sequences and success/conversion rates
  • Keeping everything all in one platform to reduce the number of clicks when logging a task
  • Giving more options to auto remove contacts from sequences - like when a call is connected or a meeting is scheduled
Shakil Marjuk Ahmed | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • It facilitates the organization, communication, and tracking of leads for sales reps.
  • It has sales user activity sorting, playbooks, meeting links, and roll-up businesses.
  • It's adaptable, keeps track of finances, and works with various programs.
  • It's significant but too expensive for large teams.
  • In some cases, automation can improve usability.
  • It should offer live chat to free users.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Task Lists
  • Activity feed so I can reach out to people who engage with my emails
  • Call logs so that all touches are automatically collected on the person/company record.
  • I wonder how accurate the recommended times to send emails are....
  • It seems that template emails render a bit differently in a person's mailbox after I send them...I want the template to look exactly like the message that gets sent.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Account Organization
  • Import/Export of Contact/Company Data
  • Integrations with other tools
  • Disjointed integration among calls, company info and contacts
  • Call history is extremely hard to read compared to Salesforce
  • No auto-save feature and sometimes information gets lost
Spencer McPherson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The task feature of HubSpot has been super helpful for me to organize what activities I am focusing on throughout the day. Instead of having a generalized list of the activities that need to take place today, I can organize that list by calls, emails, to-do's, linked-in, etc. That way I can take an hour of my time and focus on only doing phone calls, only doing emails, etc. It has helped me increase my productivity by making 20 phone calls a day to 100 phone calls throughout the day.
  • Hubspot Sequences are also super helpful in order to plug and play contacts that need similar solutions. The automatic email feature allows me to not have to spend time sending a simple email template. Instead, it automatically sends that email out at the time that THEY would most likely respond.
  • This gives me more time to focus on the tasks that I can't automate, allowing me to be way more productive. I can also customize my sequences to automate when I am reaching out, and what activity I am doing.
  • Sequences give me the ability to create a highly customized approach, with the scalability of a plug and play format.
  • I would love to see things a little more simplified or have the capability to hide everything except what is important to me in my role.
Kate Mooney | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Stores detailed lead information
  • Syncs with apps like sales navigator and gmail
  • Allows for organized outreach workflow through email sequences
  • Not enough criteria to divide tasks by, or urgency
  • Task clutter means its can be difficult to identify follow ups
  • No inbuilt dialer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Reports
  • Ticket management
  • Task organization
  • Sometimes HubSpot Sales Hub has some speed problems
  • Contact merging could be easier
  • Ticket view filter UI is a bit unintuitive - specifically, the ticket properties aren't alphabetized but laid out in somewhat random order, and there doesn't seem to be an option to change that
Score 7 out of 10
Vetted Review
Verified User
  • Customize it they way your business needs
  • Collabrate with team work
  • Dashboards, you can see the outcome of every week or month
  • I think it cliche at communicate at 3rd party apps
Susan Hurrell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Filtering and reports
  • Automated communications
  • Workflows
  • Cross-object reporting (contacts with open tasks by sales rep, for example)
  • Pagination on the activity feed to speed reviewing sales conversations
  • Ability to review a filtered list of contacts with a "next/back" button - similar to their task management capability
October 29, 2022

Sequences save the day!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Automated email sequences
  • Batching tasks with queues
  • Connecting customers to other customers, companies, and tasks
  • Assigning tasks in a sequence to the proper person, not just the person who activates the sequence
  • Inability to text customers and track with same functionality as email is a big missing
October 29, 2022

Great CRM!

Alyssa Semple | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Provides insight and metrics on prospect engagement
  • Contact, deal and task management is all integrated and customizable
  • Email integration means everything is automatically captured in HubSpot Sales Hub, without manual intervention
  • Being able to schedule emails and easily send batch emails is a huge bonus
  • Dashboards can be difficult to build / understand where data is pulled from
Tuhin Sadik | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • The sales funnel makes it easy to predict and track how sales development is going.
  • It enables us to run all our businesses as a single unified solution using a single system from the ground up.
  • It's the catalyst for our digital transformation and works well with HubSpot and other marketing systems.
  • Overall, navigation is lacking, and activity logs can be overwhelming.
  • More robust conversion reporting is required to support larger enterprise teams.
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