HubSpot Sales Hub

HubSpot Sales Hub

Customer Verified
Top Rated
Score 8.6 out of 10
Top Rated
HubSpot Sales Hub

Overview

What is HubSpot Sales Hub?

HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.
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Recent Reviews

Easy to use

9 out of 10
December 02, 2022
I use HubSpot everyday from beginning of my shift to the end of it. It allows me to easily manage all my tasks for the day as well as …
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Awards

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Pricing

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What is HubSpot Sales Hub?

HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is HubSpot Sales Hub?

HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.

HubSpot Sales Hub Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.

Reviewers rate Usability highest, with a score of 8.8.

The most common users of HubSpot Sales Hub are from Small Businesses (1-50 employees).
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Comparisons

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Reviews

(1-5 of 5)
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Score 10 out of 10
Vetted Review
Verified User
HubSpot Sales Hub has been a great addition to our tech stack across our organization. For the sales team specifically, we use this solution at a high frequency in regard to creating and sending automated email campaigns to prospects, tracking prospect engagement which provides the sales team with a score rating, and booking meetings with new prospects.

The business problems it solves for our organization are vast, specifically around prospect and customer engagement to cold sales outreach.
  • Provides a streamlined system for creating, sending, and tracking automated email campaigns to current customers as well as cold prospects. This is a huge benefit for my sales team in that we can have a one-stop-shop for prospect engagement management.
  • Playbooks in HubSpot Sales Hub has been a lifesaver by giving my sales team the step-by-step tools in order to present the best prospect discovery calls and demos. It's a simple process to follow but super effective!
  • One of the areas that Hubspot does incredibly well is they provide score rating for each and every prospect within our CRM. The score rating is based upon prospect engagement to email outreach allowing my sales team to prioritize cold/hot leads and to focus on the higher engaged prospects.
  • Another big benefit we've experienced is that HubSpot Sales Hub integrates with our CRM allowing a streamlined tech stack. This saves my sales team a lot of time managing both the CRM and HubSpot Sales Hub.
  • One area I'd like to see improvement in is the data analysis provided on prospect engagement with our automated email campaigns. This will give my sales team more effective background data when going after this prospect.
I'd highly recommend HubSpot Sales Hub to other companies that are searching for a well-integrated, streamlined solution for their sales teams. Sales is highly based on cold outreach and automated targeted email campaigns. Saying this, my sales team has succeeded with HubSpot Sales Hub in tracking prospect engagement, prioritizing which accounts to spend our time on, and accessing the Playbook for effective discovery calls and demos.
  • My sales team has seen a substantial boost in new meetings booked with prospects. One of the major reasons for the boost in meetings is by utilizing and embedding the meeting links in our email signatures and sequences that HubSpot Sales Hub provides.
  • Higher closed won rates for my sales team leading to increased company revenue.
  • Another positive impact since we've added this solution is a huge boost in time management with my sales team because my reps can now focus on the highest engaged prospects according to the HubSpot Sales Hub score ratings.
Gong.io, Slack, LinkedIn Sales Navigator, Salesforce Lightning Platform (formerly Salesforce App Cloud), SalesLoft
Since we launched HubSpot Sales Hub into our organisation's tech stack, we've experienced a smooth transition and implementation process for those using this solution. The ease of use and the interface experience is amazing and that was a main priority for us in the purchasing phase. So far, we've been nothing but very happy with the support, implementation, and ongoing development of our sales team adapting to the solution. Highly recommend it for usability and functionality!
Amazing customer support from the HubSpot team during the purchasing and implementation phases. In regard to ongoing support, our HubSpot representative is always open for demo training on new features added to our plan.
Score 5 out of 10
Vetted Review
Verified User
It is our main CRM. It houses all of the companies sales activities. The Sales team is currently made up of 4 members.
  • Sequences are easy to assemble.
  • Contact activity is easy to follow.
  • Integrates with ZoomInfo
  • No queue to see tasks upcoming, but have not yet been created.
Hard for me to say having only used it with a small company. I do not know how well it would scale with larger organizations, but I think it serves really well for what we are doing.
  • Can't calculate the exact ROI, but there have been at least a couple of deals closed thanks to the automation we did not previously have.
I used Salesforce while at Dell and did not like it at all. Very large and clunky with tons of extraneous inputs. I prefer the simplicity and straightforwardness of HubSpot.
As I previously stated, it is straightforward and intuitive in its design. By simply playing around with it, you can pretty well figure out whatever you want to.
Usually pretty responsible and friendly and have had my questions circled back on. However, they haven't been able to answer several of the more in-depth questions I have had, but those questions may have been way too nuanced and specific so I would give the benefit of the doubt.
February 20, 2021

Prospecting Tool

Score 7 out of 10
Vetted Review
Verified User
At our organization we currently use HubSpot as a CRM tool within our sales team. It does allow us to manage email/call tasks and look at past communications with a client.
  • Allows you to set up a cadence that is easily tracked and managed.
  • It does track bounces and invalid emails.
  • It does really well tracking all sorts of metrics.
  • It can be slow at times.
  • There are sometimes issues when making a call through the platform.
  • There are bugs and one time all of the tasks disappeared for no reason.
When sending out emails to a large audience it allows you to set up call and email cadences which shows a lot of metrics that are important.
  • It has allowed us to see what emails work and which ones don't.
Our account manager has taken a few days to get back to us when we have had issues in the past.
HubSpot can be a little weird in its interface and can sometimes be slow. It is a good product, however, there are some shortcomings.
Score 10 out of 10
Vetted Review
Verified User
HubSpot is being used by our organization to track customers and contact information. It helps address tasks and follow up with leads and sales calls daily.
  • Organizes contacts and customers well
  • Sets up reminders for tasks easily.
  • Integration with Outlook and other tools.
  • Cleaning duplicates sometimes or finding duplicates sometimes is difficult to find and/or sort.
HubSpot Sales Hub is well suited for our operation tasks because it helps organize all our sales and contact leads/tasks and we are also able to safely maintain who can see/access/download contact information, etc.
  • HubSpot has helped us maintain our contact information in a clean and organized way.
  • Management can create tasks for others to follow up or tag users to follow up with customers/contacts when generating leads.
We went with HubSpot because of the cost.
HubSpot is easy and manageable to use.
When we have questions we receive a fast response from support.
Stephanie Casstevens | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
At Label Insight our sales / customer development and customer success teams are using HubSpot Sales (Pro version) as well as Salesforce. For us, it's made us more efficient at things like sending emails that are often similar but with a touch of personalization, scheduling meetings with external people, sharing and tracking documents, and more. Also, we can easily track opens, clicks, and emails in our CRM (Salesforce).
  • Never waste time copy/pasting emails again - templates are a lifesaver!
  • Easily log sales emails and engagement in HubSpot and/or your external CRM
  • Awesome document tracking capabilities
  • Real time open & click notifications
  • When creating new contacts from the sales extension/email log in CRM it defaults to subscriber. *UPDATE!!* 4/25 HubSpot emailed me this morning about this and said they made an update which set the default lifecycle stage to lead in the sidebar (sales extension)!! YAY!
  • There used to be a check box in "log in CRM" to default to "always log in CRM" but it's gone...I'm not sure why!
  • It'd be nice if you could associate people with multiple companies or "past company" were an option.
  • Emailing two people in one email is difficult with tracking and tracking replies, especially when separate and not replied to all, is challenging.
HubSpot Sales is great for making your salespeople more efficient and taking out some of the tedious, administrative work that..let's face it, sales reps aren't great at. HubSpot Sales gathers a lot of information automatically and makes it easy to clean up contact data and follow-up with qualified leads. Just like the powerful marketing automation tool workflows, sequences are the salesperson's tool to contextual, personalized follow up without having to remember to send follow-ups, schedule task reminders, etc. Plus you can track the performance of specific sequences, email templates, etc., over time to improve!
  • Our data is cleaner - using HubSpot makes it easy for sales reps to add new contacts with a little bit better information and fills in some of the gaps automatically.
  • Leads don't get lost in the shuffle - when added to sequences follow up happens automatically.
  • No one gets redundant messages - contacts are automatically removed from sequences when they complete necessary actions such as replying to the email.
  • Saved time!! Emails saved as templates make follow up quick and easy.
  • Don't forget the details - our reps are able to craft follow up messages when it's fresh in their minds and schedule them to send later or in a sequence instead of having to reach back into notes and recall the conversation when it comes time to follow up.
We actually use or have used pieces of Engagio (still using for ABM), ClearSlide and Intercom but we ended up migrating all of our team members to HubSpot sales because it covered all of our needs (email tracking, document tracking, etc.) and more - like scheduling meetings with the meetings feature. It's clean and easy to use and there's plenty of training available!
19
Our users come from a variety of teams. We have onboarded all our reps from our Sales, Customer Development and Business Development teams. We also onboarded many customer success reps as well as our marketing team to help. We originally started out with 10 users but at this point we've almost doubled that.
1
I'm really the only person supporting the team. However, I'm able to onboard a new user and get them completely set up in exactly 30 minutes. I can onboard multiple people in one session and they walk away feeling confident using the tool. I send follow up user guides from the HubSpot Academy for help and have a Slack channel available for questions but they usually jump right in!
  • Sales reps don't have to copy/paste emails and retype the same messaging over and over.
  • We can test multiple templates and find which ones work best instead of guessing.
  • It makes tracking sales emails easy and allows for more closed-loop reporting!
  • We've started using HubSpot Sales Pro for our customer success team as well. There are templates, sequences, and documents that are specific to them and we use folders to organize this.
  • We allow people to schedule onboarding discussions with our CS team through the meetings function.
  • I use the email tracking to see when people internally open my emails and then go bug them about them!
  • I see us being able to use HubSpot Sales even more in the future to A/B test specific subject lines by rotating which templates are sent
  • We could re-engage prospects who've gone dark but allowing sales reps to enroll them in marketing created re-engagement sequences that are more personalized than large workflows
I can't imagine going back now - we use HubSpot Sales Pro in SO many different ways and have gotten so much insight out of it already.
Yes
We combined our new CS tool and HubSpot Sales Pro to replace a lot of what we were doing with Cirrus Insight. This tool was cumbersome and didn't give us the analytics we needed either. Plus, the HubSpot tool offers so much more for both our sales and CS teams.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
The tool covered our needs. That was the most important thing. Granted the sales experience with HubSpot was great as always and we did have an existing relationship with them - plus this makes it easy to integrate with our marketing efforts. But the tool is just easy to use and our sales reps actually use it.
I don't think I would change a thing. Our rep at HubSpot even got on a call with our entire team of 10 at the time to go over the tools with everyone and talked through each tool, how to use it, and best practices. It was great! I can't think of anything I'd change.
  • Implemented in-house
No
  • We did notice that new contacts were defaulting to subscribers in the extension but this was quickly resolved by HubSpot!
  • A few users were getting a lot of notifications until we showed them how to turn off some of them.
  • When people don't create folders it gets messy quickly!
It was not only SUPER easy to implement, we had some amazing support from HubSpot. They scheduled a call to go over each individual tool with our team and provided guidance and best practices plus answered any questions are new users had. It was wonderful and really helped them get started confidently.
Oh my goodness HubSpot Support is just amazing. I submitted a question/issue to them yesterday and by this morning I had this response:

"Hi Stephanie,

I hope this finds you well and thanks so much for your patience while I was working to update the extension with my team. We were actually able to push through an update yesterday afternoon which set the default lifecycle stage to lead in the sidebar. If you take a look now, that should be in place. If it has not updated yet, I would recommend uninstalling and re-installing the sales extension so an updated version and be pushed through.

Again, I want to say that I sincerely appreciate that you took the time to reach out to us and help us iron this out. HubSpot really values constructive feedback with real use-case backing to help push it along. So, thank you!"

Yes
Absolutely! It was resolved even more quickly and better than I could've hoped for. They not only solved my issue quickly, they made an update to the platform for everyone using HubSpot Sales and thanked me for my input! It was a seriously great way to start my day to come in to work and not only have it fixed but more!
As I said before, HubSpot support is always amazing at jumping on issues but this one was particularly great (the one I mentioned previously). They were on top of getting the fix, they went right to the product team and a change was made to the entire tool that will benefit all users!
  • Templates are freaking amazing. You can even take a previously sent email and save it as a template and make edits/add personalization.
  • The meetings tool that integrates with your calendar is fantastic.
  • The Chrome extension that gives real time email notifications is awesome. It's easy to mute a thread, turn on/off, or hide too.
  • Sequences can be a bit tricky to learn and takes a little more time but is very powerful.
  • The calls tool and messages I haven't really gotten into just yet as there's more to it - not necessarily cumbersome just takes more effort.
  • Documents can be tricky but overall it's great - just remembering where to click to see what.
It's totally clean, consistent, and easy to use/understand. I love everything about this tool! From Gmail to being in the platform everything looks similar, is orange and easy to find, and very clear and user friendly. It's intuitive and hey, if my sales reps are using it it must be good and simple!
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