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HubSpot Service Hub Reviews

6 Ratings
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Score 9.0 out of 100

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Reviews (1-2 of 2)

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January 12, 2021

Great addition to the HubSpot Ecosystem

Ed Romaine | TrustRadius Reviewer
Ed Romaine
Score 9 out of 10
Vetted Review
Verified User
Review Source
Service Hub provides us a concise way of taking care of our customers. We like the clean simple path it takes us down. Training levels are minimum (which is always important). And to me, it provides a 360 degree view to our sales and service teams for each customer. This is vital for keeping relationships, up-selling, not losing an opportunity and keeping customers happy.
  • Easy to use
  • Visibility to entire team
  • Problems don't fall between the cracks
  • Need to be able to customize and prioritize tiles when in deal view
  • Should have web forms and telescripts built into the program (templates)
I think Service Hub is perfect for organizations that [are] starting to modernize their service support and those who can gain tremendous value in involving the sales team into service. I think most organizations do a horrible job of keeping sales people involved with their customers when there are problems.... until they are a disaster (sometimes too late). HubSpot Service Hub eliminates that excuse and problem.
Read Ed Romaine's full review
February 15, 2021

My honest review on HubSpot and its features.

Kunnath Rahul | TrustRadius Reviewer
Kunnath Rahul
Score 9 out of 10
Vetted Review
Verified User
Review Source
Actually I am also a user of HubSpot Service Hub. I also recommended our organization to use HubSpot for social media marketing and for other services. The IT department and marketing department are using this software from long period of time. Also thinking about using HubSpot in sales department to help marketing areas.
  • Simplicity of usage
  • More efficient
  • Easy to maintain and easy to install the software
  • Good helping guides to get started.
  • Marketing of products can be done more efficiently by using HubSpot Service Hub.
  • Huge customer management and services can be provided using HubSpot.
  • Better usage of HubSpot will have huge impact in organization's success
This software can have huge impact in marketing and sales purposes. Better understanding of the techniques of HubSpot can give unpredictable growth of the product's sales of organization.
Read Kunnath Rahul's full review

HubSpot Service Hub Scorecard Summary

Likelihood to Recommend (6)
9.0

Feature Scorecard Summary

Incident and problem management
7.4
Organize and prioritize service tickets (2)
6.9
Expert directory (1)
7.3
Subscription-based notifications (2)
8.1
ITSM collaboration and documentation (1)
6.4
Ticket creation and submission (2)
8.0
Ticket response (2)
8.0
Self Help Community
7.5
External knowledge base (2)
7.3
Internal knowledge base (2)
7.7
Multi-Channel Help
7.5
Customer portal (1)
7.3
Social integration (1)
6.4
Email support (2)
7.7
Help Desk CRM integration (2)
8.8

What is HubSpot Service Hub?

HubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, this is so as to provide more time for proactive service that delights, retains, and grows your customer base.
Categories:  Help Desk

HubSpot Service Hub Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is HubSpot Service Hub?

HubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, this is so as to provide more time for proactive service that delights, retains, and grows your customer base.

Who uses HubSpot Service Hub?

The most common users of HubSpot Service Hub are Mid-size Companies from the Marketing & Advertising industry.