Best CRM software one can opt for!
I use HubSpot to deal with our customer queries/issues and manage chats. It's super helpful and easy to organize. Since there are a lot of …
Starting at $50 per month
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What is HubSpot Service Hub?
HubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and…
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Popular Features
- Ticket response (11)9.595%
- External knowledge base (10)9.393%
- Organize and prioritize service tickets (11)9.191%
- Ticket creation and submission (11)8.787%
Pricing
Starter
$50 ($45)
Cloud
monthly (annually)
Professional
$400 ($360)
Cloud
monthly (annually)
Enterprise
Starting at $1,200
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.hubspot.com/pricing/service…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $50 per month
Product Demos
HubSpot Service Hub Demo
YouTube
HubSpot Service Hub Demo by Gal Tarrab-Levi of Cacao Media
YouTube
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is HubSpot Service Hub?
Service Hub is a help desk software that is included in HubSpot's Customer Relationship Management (CRM) platform. Businesses use Service Hub to provide streamlined customer support. Service Hub enables multi-channel communication, which allows customer support teams to quickly resolve service requests. It offers help desk and ticketing automations that reduce the need for data entry. Service Hub's automation features prioritize service tickets, allowing the customer support team to address critical requests first.
Streamlined Customer Service
This software also includes a live chat function that gives customers answers to their support questions in real time. If a service agent is unavailable, customers can search through the Knowledge Base, a self-service library that indexes product information. This feature allows businesses to create a source for help articles, videos, and other documentation. Customers can search for the information without having to call the support number or submit a ticket.
Service Hub improves the efficiency of customer service and time management for help desk agents. The software helps businesses of all sizes grow their customer base. Service Hub can also increase customer retention through self-service and improved response times. You can use Service Hub as a standalone help desk software or part of the full CRM platform. HubSpot's help desk software includes over 750 integrations and can seamlessly fit into your customer service workflow.
Flexible Subscription Plans
HubSpot offers a range of pricing tiers that make Service Hub extremely scalable. Small businesses with a limited budget can take advantage of the features in Service Hub's free plan. The free tier includes ticketing, live chat, and reporting features for businesses that are looking to establish a comprehensive help desk. Service Hub gives small businesses the opportunity to expand their help desk capabilities and support their growing customer base.
The more advanced customer service features, such as the knowledge base and automations, are available with a paid subscription. Those who are looking for a more organized help desk would benefit from Service Hub's ticket pipelines and routing. Service Hub is also great for evaluating customer experience. Businesses that are interested in getting feedback directly from their customers will appreciate Service Hub's customer support and experience surveys. These surveys are available with the professional plan, which requires at least five users.
Enterprises can use Service Hub to manage multiple teams or businesses. HubSpot offers an enterprise tier with Single Sign-On, user roles, and field-level permissions. The field-level permissions are especially helpful for larger corporations with security concerns. Service Hub also give Enterprises the ability to manage employee performance. You can use the playbook feature to develop a source of guides and resources for your customer service teams. Service Hub also allows Enterprises to set team goals that help employees stay focused on providing better customer support.
HubSpot Service Hub Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
Self Help Community Features
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Live help chat
Additional Features
- Supported: Contact Management
- Supported: Team Email
- Supported: Reporting Dashboard
- Supported: Conversation Routing
- Supported: Multiple Ticket Pipelines
- Supported: Multiple Currencies
- Supported: Calling SDK
- Supported: Logged-in Visitor ID
- Supported: 1:1 Video Creation
- Supported: Goals
- Supported: Playbooks
- Supported: Single Sign-On
- Supported: User Roles
- Supported: Team Management
HubSpot Service Hub Screenshots
HubSpot Service Hub Video
💡📘 Interested in HubSpot Service Hub? Click here to learn more about HubSpot Service Hub*: https://bit.ly/3eAfFDA
Or, browse HubSpot Service Hub reviews, pricing and compare with popular alternatives at https://www.capterra.com/p/182476/HubSpot-Service-Hub/?utm_source=you...
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HubSpot Service Hub Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
HubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and grows your customer base.
HubSpot Service Hub starts at $50.
Reviewers rate Ticket response highest, with a score of 9.5.
The most common users of HubSpot Service Hub are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(49)Reviews
(1-12 of 12)Companies can't remove reviews or game the system. Here's why
June 29, 2022
Best CRM software one can opt for!
I use HubSpot to deal with our customer queries/issues and manage chats. It's super helpful and easy to organize. Since there are a lot of options in HubSpot, it can take some time to understand them but once done, it feels like a boon. HubSpot makes us handle everything at all once with ease and absolutely saves a lot of my time in organizing/prioritizing queries. This helps us provide great customer service to our customers.
March 16, 2022
Hubspot Complete Product Offering is Hard to Beat!
We have used the suite of Hubspot products including Service Hub for 3+ years and are very satisfied. Hubspot has done an excellent job of tying all its systems in together so our team does not have to jump back in forth between different software. Our main use if for incoming support tickets for both our VIP and regular users. Overall Hubspot does a good job with ticket handling but slightly lacks on the ticket automation features.
We needed a tool for our email customer support and we've been users of the Hubspot CRM for a long time. With the Hubspot Service Hub, we can not only manage our CRM contacts, but also get to know on the timeline view when a contact sends us a ticket via email. Service Hub is super easy to setup and offers some very reliable ways to communicate with our prospects and customers.
The training needs for the platform was minimal and our agents loved the UI.
The training needs for the platform was minimal and our agents loved the UI.
March 12, 2022
HubSpot Service Hub--where all our leads and deals stay
HubSpot Service Hub is used for the lead management and the overall lead lifecycle.
December 03, 2021
HubSpot Service Review
I use HubSpot Service as the primary source of my communication with customers every day. HubSpot makes it so easy to filter, categorize, respond and track all tickets. It makes my role of Customer Success much easier knowing HubSpot takes care of the essentials, leaving me more time to focus on customer service.
September 03, 2021
Such a great tool for our Customer Success Team
We use this across our whole organization for keeping track and working with our customers and our dev team. HubSpot Service Hub helps us to stay on track with tickets and interact with our customers. Also, the feedback surveys are so helpful and help us to know where we need to improve. The integrations work seamlessly!
We are using HubSpot Service Hub to monitor our customers' activities and determine when we need to reach them. Being able to watch our customers' activities beneficial to us. This allows us to analyze and upgrade processes in order to strengthen and expand our company. With HubSpot, we even create email campaigns, and it's very easy to do so and link the client lists to which we want to send an email. As a result, communication and customer service are important aspects that we are handling.
April 29, 2021
Hubspot Service Hub for the WIN!!
Our sales and service departments are using Hubspot Service Hub at the moment. Hubspot Service [Hub] is great because now our ticketing system lives within our CRM vs. before we were on two different systems. We can now tag our tickets to our deals we sell to keep track of all the work for those clients
April 25, 2021
360 Customer View
HubSpot is used by one side of the company, mostly to receive, manage, and track incoming requests from customers on a variety of tech issues. It also helps sales and account management easily manage relationships with new and existing clients in one place. Most of our client communication gets logged here.
April 25, 2021
HubSpot Service Hub
We use HubSpot Service Hub across our company, tracking all interactions with our B2B partners and our clients. Because we also use the Sales Hub, it allows us to seamlessly move a contact or company from prospect to client, with all records/history available for reference.
February 16, 2021
My honest review on HubSpot and its features.
Actually I am also a user of HubSpot Service Hub. I also recommended our organization to use HubSpot for social media marketing and for other services. The IT department and marketing department are using this software from long period of time. Also thinking about using HubSpot in sales department to help marketing areas.
January 12, 2021
Great addition to the HubSpot Ecosystem
Service Hub provides us a concise way of taking care of our customers. We like the clean simple path it takes us down. Training levels are minimum (which is always important). And to me, it provides a 360 degree view to our sales and service teams for each customer. This is vital for keeping relationships, up-selling, not losing an opportunity and keeping customers happy.