Name: Tamer Hassan and Dave DeWalt on Stopping Digital Fraud
Uploaded: 2021-03-19T19:46:37.000Z
Duration: 24 min 25 s
Description: Tamer Hassan, CEO and Co-founder of White Ops, spoke with Dave DeWalt, Managing Director of NightDragon and a new investor in White Ops, on where they see opportunities for the company going forward.

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### Fraud Prevention and Detection
Users generally praise HUMAN Account Defender's robust fraud prevention and detection capabilities. They appreciate the proactive approach taken by HUMAN in monitoring, blocking, and reporting on ad fraud, which helps in staying ahead of both new and old attacks. The detailed reporting provided by HUMAN allows for clear insights into the fraud detection efforts being implemented, ensuring a clean and fraud-free supply chain. While some users acknowledge the high cost associated with the service, they emphasize the value it brings in protecting clients from fraudulent activities. Additionally, users highlight the expertise of the HUMAN team in identifying and eliminating various forms of fraud, such as CTV and app-related issues, contributing to a secure and trustworthy marketplace.

### Supply Chain Security
Users generally appreciate the supply chain security features of HUMAN Account Defender, citing its ability to provide detailed reporting, clear insights into fraud detection efforts, and the capability to keep the supply chain clean. While some users have noted occasional false positives, overall, HUMAN Account Defender has been instrumental in protecting against invalid traffic and ad fraud, maintaining a high level of supply quality. Clients have expressed confidence in purchasing the supply due to the thorough scanning processes implemented by HUMAN solutions, solidifying its position as a trusted partner in ensuring a secure and accountable supply chain.

### Advertiser Support and Security
Users consistently highlight the proactive and responsive nature of HUMAN's customer service team, emphasizing their dedication to addressing questions and concerns promptly. The platform's robust advertiser support and security features are commended for effectively safeguarding against invalid traffic and ensuring a clean and trustworthy supply chain. Clients appreciate the clear documentation, regular updates on performance, and the collaborative approach taken by HUMAN in enhancing traffic quality and user experience. The overall sentiment is that HUMAN Account Defender's advertiser support and security capabilities play a vital role in maintaining a high level of protection and integrity within the advertising ecosystem.

### Traffic Quality and Filtering
Users consistently praise HUMAN Account Defender's robust traffic quality and filtering capabilities as highlighted in their positive reviews. The tool's MediaGuard feature stands out for its ability to protect against ad fraud and ensure that real human traffic is targeted, enhancing the overall quality of advertising campaigns. Additionally, the detailed reporting provided by HUMAN Account Defender allows users to gain valuable insights into fraud detection efforts, enabling them to maintain a clean and trustworthy supply chain. Users appreciate the support offered by HUMAN in identifying and eliminating invalid traffic, particularly in challenging areas such as CTV and App traffic. The tool's effectiveness in preventing non-human traffic and ensuring that partners receive impressions generated by human traffic has solidified its position as a key partner in maintaining a high standard of traffic quality.

### Partner and Publisher Protection
Users consistently highlight the invaluable role of HUMAN Account Defender in protecting their partners and publishers from the risks associated with non-human traffic and fraudulent activities. The platform's granular reporting capabilities and proactive approach to maintaining a clean supply chain have garnered praise for its ability to provide clear insights and ensure accountability across the ecosystem. Clients appreciate the responsive and customer-centric service team, emphasizing the importance of partner and publisher protection as a fundamental aspect of their operations.

### Client and Customer Service
The feedback from users regarding HUMAN Account Defender's client service and support is consistently positive. Clients appreciate the responsiveness and willingness of the team to address inquiries and concerns promptly. The client service team is commended for their proactive approach in engaging customers, providing updates on performance, and seeking feedback to enhance the service offering. Users find the team to be accessible, attentive, and dedicated to ensuring a smooth experience. The level of support received is described as helpful, with the team demonstrating a deep understanding of the product and a commitment to addressing issues effectively.

Smart and Attentive Support: Reviewers appreciate the smart and attentive support provided by HUMAN Account Defender. Multiple users mentioned that the team is accessible, responsive, and willing to deep dive into issues. Customers regularly receive updates on performance, improvements, and upcoming features which makes them feel informed about what's happening with the product.

Granularity of Data: The granularity of data provided by HUMAN Account Defender is a standout feature for reviewers. According to one user, HUMAN has deep knowledge of how bots work which helps them provide impressive protection against fraud. Another reviewer believes that the level of detail in their dashboard is smart and provides essential insights into traffic quality topics.

Industry Standard Protection: Several reviewers believe that HUMAN Account Defender provides industry-standard protection for advertisers and publishers alike. According to one reviewer, HUMAN's 360 fraud prevention support not only offers a tracking dashboard but also includes a supportive team assisting in traffic quality topics and user experience. Users appreciate that the company prioritizes what is best for its customers over short-term profits.

Inflexible Technology: Some users have expressed concerns about the inflexible technology and services provided by HUMAN Account Defender in combating fraud. These users feel that the software does not provide enough flexibility to address their unique business needs, making it difficult for them to effectively combat fraudulent activities.

Lack of Insight into Product Development Roadmap: The lack of insight into the product development roadmap has left some users feeling uncertain about the future direction of HUMAN Account Defender. These users believe that without a clear understanding of where the software is headed, it's challenging to make informed decisions on whether or not this is the right solution for their business.

Glitchy Dashboard Reporting: Users have reported issues with glitchy and delayed dashboard reporting which can disrupt business operations. This issue has caused frustration among some customers who rely heavily on real-time data to make important business decisions.

HUMAN Account Defender safeguards the user's app and website accounts by detecting and neutralizing compromised and fake accounts.

F5 Distributed Cloud Bot Defense (formerly Shape Defense, acquired January 2020) provides security to protect a website from bots, fake users, and unauthorized transactions, preventing large scale fraud and eroded user experiences. Companies get visibility, detection and mitigation outcomes to reduce fraud and cloud hosting, bandwidth and compute costs, improve user experiences, and optimize their business based on real human traffic.

F5 Distributed Cloud Bot Defense

ClickGUARD is a fully automated protection tool that enables businesses to run secure pay-per-click campaigns. The software can eliminate unwanted clicks on your PPC ads, help to clean up your traffic, and optimize your budget for your target audience.

HUMAN Account Defender

Fraud Detection Software, and Risk Management Software, are systems designed to detect and prevent fraud in real time and secure web, mobile, and phone transactions. These platforms are tailored to the needs of financial institutions and also retail organizations who sell online, and may vary in scope along the needs of their intended users.

HUMAN Security, Inc (formerly White Ops)

Tamer Hassan and Dave DeWalt on Stopping Digital Fraud

Tamer Hassan, CEO and Co-founder of White Ops, spoke with Dave DeWalt, Managing Director of NightDragon and a new investor in White Ops, on where they see opportunities for the company going forward.

Fraud Detection Software Features

Features related to products that help users with fraud detection.

Anomaly Detection

The software uses advanced algorithms to identify patterns of behavior that deviate significantly from the norm, enabling detection of fraudulent activities.

Timely Monitoring

The system constantly monitors transactions and activities as they occur, providing immediate alerts for any suspicious or potentially fraudulent behavior.

ID Verification

The software incorporates robust identity verification mechanisms such as KYC (Know Your Customer) processes and multi-factor authentication to ensure the legitimacy of users.

Data Analysis and Pattern Recognition

Utilizing machine learning techniques, the software analyzes large volumes of data to identify patterns and correlations that may indicate fraud.

Rule-based Alerts

The system can be configured to generate alerts and notifications based on predefined rules that indicate suspicious or fraudulent behavior.

Investigation Tools

The software provides tools and workflows to manage and investigate potential fraud cases, allowing users to document findings, collaborate, and initiate appropriate actions.

External Data Integration

The system can connect with external databases, APIs, and third-party services to gather additional information and enrich the fraud detection process.

Compliance and Regulatory Support

The software incorporates features to help organizations meet compliance requirements and adhere to regulatory frameworks in the context of fraud prevention and detection.

User Interface

The software provides an intuitive and easy-to-use interface with interactive dashboards, allowing users to quickly navigate, access relevant information, and take necessary actions.

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HUMAN Account Defender
Formerly White Ops

Overview

What is HUMAN Account Defender?