TrustRadius Insights
Human Interest has proven to be a reliable and user-friendly platform for managing 401k plans and facilitating profit sharing. Users have …
Starting at $124 per month
View PricingOverview
What is Human Interest?
Human Interest headquartered in San Francisco offers their cloud-based 401k administation platform for employers featuring flexible plan design and a dedicated account manager.
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Popular Features
- Ease of Enrollment (35)7.979%
- Filings and Disclosures (34)7.373%
- Plan Flexibility (34)7.272%
- Compliance Maintenance (35)7.171%
Reviewer Pros & Cons
Pricing
Essentials
$120 + $4 per eligible employee
Cloud
per month
Complete
$150 + $6 per eligible employee
Cloud
per month
Concierge
$180 + $8 per eligible employee
Cloud
per month
Entry-level set up fee?
- $499 one-time feeRequired
For the latest information on pricing, visithttps://humaninterest.com/pricing/?utm_…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $124 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Human Interest?
Human Interest (“HI”)is a 401k provider boasting clear, transparent pricing. Human Interest, Inc. helps provide companies and their employees more options when it comes to crafting a retirement plan.
Testimonials are unique to the reviewer and may not be representative of others’ experiences. HI solicited clients for testimonials in exchange for nominal, non-cash compensation starting 2/28/23. Previously, from 8/23/22-12/31/22 Human Interest offered gift cards as an incentive for customers to complete reviews. An offer of non-cash compensation or a gift card and direct solicitation for a testimonial incentivizes reviewers to portray Human Interest favorably. Past success does not guarantee future results
What comes with a Human Interest, Inc. 401(k) plan?
Automated Administration
Compliance Monitoring
Dedicated Support Team
Investment Education
3(16) Fiduciary Services Available
Their solution aims to make it possible for companies to offer high-quality 401(k)s as a part of a competitive benefits package without putting a huge administrative burden on HR. Employers can set up and administer a 401(k) plan entirely online, and make it easier for employees to manage their retirement benefits.
Human Interest Features
401(k) Features
- Supported: Administration and Recordkeeping
- Supported: Payroll Integration
- Supported: Compliance Maintenance
- Supported: Plan Flexibility
- Supported: Filings and Disclosures
- Supported: Ease of Enrollment
Additional Features
- Supported: Zero transaction fees
- Supported: Integration with 400+ payrolls
- Supported: Onboarding and ongoing support
Human Interest Screenshots
Human Interest Integrations
Human Interest Competitors
Human Interest Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Human Interest Downloadables
Frequently Asked Questions
Human Interest headquartered in San Francisco offers their cloud-based 401k administation platform for employers featuring flexible plan design and a dedicated account manager.
Human Interest starts at $124.
Reviewers rate Ease of Enrollment highest, with a score of 7.9.
The most common users of Human Interest are from Small Businesses (1-50 employees).
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Reviews and Ratings
(222)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Human Interest has proven to be a reliable and user-friendly platform for managing 401k plans and facilitating profit sharing. Users have praised the platform for its transparency regarding fees and updates, providing peace of mind for companies and employees alike. It has simplified the onboarding process for 401k programs, automating tasks that were previously time-consuming. The integration with existing payroll providers has also been seamless, streamlining the administration of 401k plans. Small businesses with limited HR staff have found Human Interest to be a valuable tool in simplifying 401k administration and meeting state requirements.
Additionally, Human Interest has been recommended by financial advisors for offering competitive costs and a user-friendly interface. The software provides a personal and daily window into 401k funds, allowing users to control their investment amount and strategies with ease. It also ensures that no contributions are forgotten through automatic 401k contributions. Despite some challenges faced by users in canceling the service or getting a prompt response from customer support, the platform's overall simplicity, ease of use, and integration capabilities have been highly appreciated by both businesses and employees. Human Interest enables small businesses to offer retirement accounts to their employees while benefiting from tax breaks and deductions. By taking on the fiduciary role, it reduces the workload for businesses by dealing with employee notifications and interactions. Overall, Human Interest's intuitive interface and ability to meet diverse business needs make it a valuable asset for companies of all sizes looking to provide retirement services to their employees.
Sales Process: Reviewers have praised the initial sales representatives for doing a great job of selling the product. They found their approach convincing and effective, resulting in successful conversions. Furthermore, having the presence of their manager during the sales process has been highly beneficial as it helped address any questions or concerns raised by executives.
Ease of Use: Users consistently commend the platform's ease of use. The interface is simple and intuitive, allowing employees to navigate through tasks quickly and efficiently. Whether it's completing paperwork or accessing important information, users appreciate how user-friendly the platform is.
Integration with Other Systems: A significant advantage highlighted by reviewers is the seamless integration of this platform with various systems such as HR, payroll, book management software QuickBooks, and enrollment/account changes software Rippling. This integration greatly simplifies processes for users by eliminating manual data entry and reducing administrative tasks. Users can seamlessly transfer information across different systems without encountering compatibility issues or additional steps.
Complications with the antiquated system: Some users have encountered complications with the outdated system, leading to issues with API integration between payroll and Human Interest. This has caused significant stress and uncertainty on payroll days.
Lack of communication from customer service: Users have expressed frustration over consistently unhelpful updates from customer service. There is a clear lack of communication and training during the rollout of solutions, leaving users feeling unsupported.
Higher administrative cost compared to previous plan administrators: Users have noticed that the administrative cost is higher compared to their previous plan administrators. They also wish for easier access to contact information directly on the dashboard.
Attribute Ratings
Reviews
(1-25 of 124)Companies can't remove reviews or game the system. Here's why
January 26, 2024
Only use Human Interest if you want to waste your time and money
We are a new, small business and were excited to set up our 401k. What a mistake we made going with Human Interest. At every possible turn, we have been disappointed. First, our salesperson lied to us. Once we signed the Agreement, we were moved to a manager who had no idea what he was doing and it took months for him to figure out that what we were sold wasn't actually possible. We were gifted 6 months free because of our issues, but we continued to be invoiced every now and then so I had to continuously fight to get refunded when we shouldn't have been invoiced. The end result was us having a 401k that we were never able to contribute to and we are happily in moving to a management service that is the opposite of Human Interest—our new team is honest and cares about us, not just building their own business fast. Stay as far away from Human Interest as you can if you want to actually invest and make money, not pay for zero services.
September 12, 2023
Better Than Our Former System, But, In My Opinion, Could Be Better Still
In my experience, Human Interest is meant to be an easy "set it and forget" for our 401K management.
- Easy to use platform
- Easy processes to follow
- Good FAQs
- It could use better customer service
- I feel like there are forced cash outs
- Improvements for Payroll Team
- I would like to see more reliable account reps, as in our experience, ours has changed 5+ times
September 07, 2023
Erroneously deducted $11k from my bank account...
We contracted with Human Interest to manage our 401k plan.
- In my experience, erroneous transactions in the amount of $11k
- In my experience, lose customer service reps at alarming speed
- No way to contact after hours. This is critical when $11k was erroneously deducted from my account without notice. They apparently re-ran several payroll periods 'accidentally'
September 05, 2023
Satisfied small business user
Human Interest provides us with a retirement savings benefit for our employees. Almost all of our eligible employees participate in the 401K plan that we offer through Human Interest. The plan is a way to take care of our employees and to stay competitive as an employer, while doing it in a way that minimizes the overhead effort and time involved by our company staff, because it's optimized for a small business such as ours. It is also appropriately priced for us as an employer, while offering low-load funds for our participants. The range of options for funds is good.
- optimized for small businesses
- takes care of most of the administrative overhead of our 401K plan
- offers a good range of options for funds
- well-priced
- We purchased concierge service, but contact person changes frequently, and getting support when we need it is sometimes spotty.
- Sometimes features of the admin dashboard / portal don't work correctly.
- When contact person changes for concierge service, typically we're not notified, and we don't know who to contact when an issue comes up.
August 03, 2023
Bad internal and/or external communication
Score 1 out of 10
Vetted Review
Verified User
Summary: It took 45 days to get a rollover check for our 401k!We worked with 4 other funds in this process and the next slowest took 14 days (which included required rounds of documents back and forth) In my opinion, either intra company communication is very bad or something more nefarious is going on. While I was at Routable Human Interest took months to get my 401k contributions correct. We actually had to submit some extra “catch up” contributions to get back on track and even those were done incorrectly.
- Non
- Communication
July 11, 2023
Honest Review
To provide 401k benefits to employees as a benefit. As a small business, it is hard to administer such benefits on our own.
- Audit and compliance
- Account managers are available and easy to talk to
- Setup and monitoring benefits
- Transition planning -- we got hit with a big bill because we failed audit. Our previous account manager was supposed to make changes that were never implemented.
We use Human Interest for the administration of our company's 401(k) savings plan. It is integrated with Rippling, our HRIS platform.
- Clean, intuitive user interface
- Communication with our employees
- Integration with Rippling (enrollments, account changes)
- Support
- The administrative cost is a good bit higher than our prior plan administrator (a bank)
July 06, 2023
Basically meets the state's requirements
401K. Required by CA. Way too expensive for a small business!
We use Human Interest as our 401K provider.
- The User Experience of their site
- Quick and easy communication with our payroll provider
- billing has been an issue
July 05, 2023
No Regrets Review
We utilize Human Interest to meet the requirement set by the state of California to offer 401K programs to our employees. Human Interest is integrated with our payroll company to determine when an employee becomes eligible to begin contributing and will communicate with the employee throughout the process of participation. This is a huge asset to our company because we can generally be hands-off with this process, allowing Human Interest to do all the work.
- Communicates directly with participants & those who are eligible
- Allows flexibility in changing contributions for Team Members
- Communication with Administrators is on an as-needed basis, without spamming inboxes
- Making the portal for signature-required documents a little more user-friendly, especially with managing more than one company profile
- Allowing participants who work across multiple companies to contribute without re-setting the starting date each time
- Syncing with the payroll company more frequently so that termination dates are updated on Human Interest side more frequently as well
July 05, 2023
Easy to use but do your own research on the implications of your retirement plan choices.
We use it to manage the retirement options for our employees.
- ease of use
- Paperless enrollment
- Prompt customer service response
- Plan details to provide to prospective employees
- FAQs for employees
- Clarity on financial implications of plan choices for employer
Score 7 out of 10
Vetted Review
Verified User
Human Interest is our 401K administrator.
It allows us the opportunity to offer a benefit that we and our team believe in while investing in their future.
It allows us the opportunity to offer a benefit that we and our team believe in while investing in their future.
- Website is easy to navigate
- Responsive
- Provide assistance in choosing funds
- Making withdrawals on time
June 30, 2023
Valuable product for our small business
Human Interest provides 401(k) services to my business. These are retirement services for my business.
- User friendly
- Transparent
- Positive
- Human Interest could provide lower fees and could be less expensive overall
- Human Interest could improve its dashboard
June 30, 2023
Using Human Interest to offer 401k plan to employees
WiConnect LLC started to offer a 401K plan to employees and chose Humant Interest as a provider
- Dashboard to see current enrollment with % and $$
- Automatic contributions through paycheck and integration with Gusto
- Easy to change the contribution amount
- Easy to withdraw the contributions
- I like to contribute specific $ amount, not a % from my paycheck
- I had a long period of waiting for the answers from Human Interest, I'd prefer it to be 1 business day
- Lack the opportunity to talk to the support
Score 10 out of 10
Vetted Review
Verified User
I confirm contributions, new hire eligibility, termintaions.
- Easy to reach in the event that I need to speak with someone.
- Intergrates with our payroll provider.
- Transactions are easy to track.
- Website could be a little more user friendly with regards to temrinations.
June 20, 2023
best 401(k) provider
Score 10 out of 10
Vetted Review
Verified User
Having a 401(k) plan helps my businesses meet increasing employee expectations and retain top talent. 401(k) provides me with significant tax breaks and deductions. Both my businesses and my employees benefit from optional employer contributions to workers' 401(k) accounts.
- affordability
- good customer service
- portfolio management and excellent payroll integration
- better sales support
- more communications with employees
June 19, 2023
Human Interest
Score 1 out of 10
Vetted Review
Verified User
In my opinion, Human Interest is a mistake you could make to invest on your 401K. I believe they are happy to take your money, but completely have no accountability when they drop the ball on a cash out. All they tell me is it’s a process. Well during that “process” I have been told many different things by different customer service reps, and have the emails as proof. Yet they simply seem not to care. This is hands down the most frustrating company I have dealt with.In my opinion,they don’t have a problem messing with other people’s money and livelihood.
- Easy to start
- Standardized communication
- More honest with customers
- Take accountability for wrong actions
- Show remorse for mistakes they have made
- Offer intelligent solutions
June 03, 2023
Easy to manage for a small company
Retirement benefit at a small company
- Self-serve web-based administration
- Account manager access
- Good options for investment
- No major problems encountered to date
- As we grow as a company, we'll reassess the program
May 25, 2023
Easy 401k for smaller companies
We utilize Human Interest to offer 401k options to our employees
- They compile and submit all reports
- They integrate with Kronos software
- they take care of all submissions of deductions
- their app is very easy to use
- Our account manager has changed multiple times.
- The compliance report was incorrect
May 23, 2023
Solid Offering, Improvements Needed
We use Human Interest to administer our 401(k) plan.
- API Integration with Zenefits
- User-friendly platform
- Auto-portfolio selection and rebalancing
- Reporting! This one is huge.
- Managing employer match caps
- Allowing for $ amount contributions instead of just %
May 11, 2023
Amazing options for the small business owner.
I love the interactive options available for my team to choose how they manage their own 401K. The flexibility offered to them is amazing for a small business like mine. It puts them in control of their own retirement, and allows them to adjust in real time. My only frustration is the Excel file we need to submit with each payroll. It's not as user friendly as linking Quickbooks would be.
- User interface
- Employee options
- Quick options to adjust contributions
- Upload complications are antiquated
May 11, 2023
Why I think everyone should use Human Interest.
We use Human Interest for our 401k plan. We chose Human Interest due to its cost, ease of use, and fiduciary role. The produce takes the responsibility away from the company and is responsible for it. This requires less work on our end as they deal with all the employee notifications, email, and interactions. This allows me more time to do my real work.
- Running the 401k plan
- Sending out the required emails for the plan
- Letting participants know when they are at the plans yearly limits.
- It would be great if the current case managers contact info was on the dashboard
May 10, 2023
Human Interest
Score 1 out of 10
Vetted Review
Verified User
Initial set up and implementation was simple. In my experience, communication has always been slow. Getting responses to issues is a major setback. We are attempting to terminate our plan with Human Interest and customer service is obsolete. Our plan termination date was January 31, 2023. We filled out termination paperwork and submitted the requested reports. I was told everything was in order. Now, four months later, the plan is not terminated. My former employees have not been able to roll over their accounts. The employees are in limbo and I am being told it could take up to twelve months to completely terminate the account. We are still being invoiced for monthly service charges. I can not get a straight answer of why or how this can be resolved. The most "intelligent" thing I have heard is "It is a process." Lovely.
- The set up was easy.
- They ignore communication.
- Their website is easy to navigate.
- In my experience, zero communication.
- In my experience, extreme lags in response for issues.
- No clear picture of processes or procedures.
- No personal commitment to customer satisfaction or loyalty.
- Representatives do not have working knowledge and aren't prepared to assist with real time problems.
May 03, 2023
Great employee opportunity to invest with ease
Human Interest is the company we use to manage our 401K employee plans. I personally have a 401k through Human Interest and find the platform easy to use, and easy to teach others how to use. Everything is laid out well and makes sense. The platform is simple to read and change preferences.
- Easy to use platform
- Easy to change investments
- Easy to track progress
- The invoicing system is difficult to change contact information
- Explaining the management fees to the GM was difficult
April 25, 2023
Fast and easy setup with a thorough implementation
We use Human Interest for our own company. The blend of convenient integration with our payroll and benefits administration software with a low cost in fees for our 401k participants was important so that we could help them save the greatest amount possible.
- The User Interface it really simple to understand
- They keep our employees up to date on each funding date and their balances
- The ability to see performance reports on demand is really nice
- The customer service has a touch of an overly automated feel. More human interception of questions and less overtly Salesforce programming would be nice