TrustRadius Insights
Human Interest has proven to be a reliable and user-friendly platform for managing 401k plans and facilitating profit sharing. Users have …
Starting at $124 per month
View PricingOverview
What is Human Interest?
Human Interest headquartered in San Francisco offers their cloud-based 401k administation platform for employers featuring flexible plan design and a dedicated account manager.
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Popular Features
- Ease of Enrollment (35)7.979%
- Filings and Disclosures (34)7.373%
- Plan Flexibility (34)7.272%
- Compliance Maintenance (35)7.171%
Reviewer Pros & Cons
Pricing
Essentials
$120 + $4 per eligible employee
Cloud
per month
Complete
$150 + $6 per eligible employee
Cloud
per month
Concierge
$180 + $8 per eligible employee
Cloud
per month
Entry-level set up fee?
- $499 one-time feeRequired
For the latest information on pricing, visithttps://humaninterest.com/pricing/?utm_…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $124 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Human Interest?
Human Interest (“HI”)is a 401k provider boasting clear, transparent pricing. Human Interest, Inc. helps provide companies and their employees more options when it comes to crafting a retirement plan.
Testimonials are unique to the reviewer and may not be representative of others’ experiences. HI solicited clients for testimonials in exchange for nominal, non-cash compensation starting 2/28/23. Previously, from 8/23/22-12/31/22 Human Interest offered gift cards as an incentive for customers to complete reviews. An offer of non-cash compensation or a gift card and direct solicitation for a testimonial incentivizes reviewers to portray Human Interest favorably. Past success does not guarantee future results
What comes with a Human Interest, Inc. 401(k) plan?
Automated Administration
Compliance Monitoring
Dedicated Support Team
Investment Education
3(16) Fiduciary Services Available
Their solution aims to make it possible for companies to offer high-quality 401(k)s as a part of a competitive benefits package without putting a huge administrative burden on HR. Employers can set up and administer a 401(k) plan entirely online, and make it easier for employees to manage their retirement benefits.
Human Interest Features
401(k) Features
- Supported: Administration and Recordkeeping
- Supported: Payroll Integration
- Supported: Compliance Maintenance
- Supported: Plan Flexibility
- Supported: Filings and Disclosures
- Supported: Ease of Enrollment
Additional Features
- Supported: Zero transaction fees
- Supported: Integration with 400+ payrolls
- Supported: Onboarding and ongoing support
Human Interest Screenshots
Human Interest Integrations
Human Interest Competitors
Human Interest Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Human Interest Downloadables
Frequently Asked Questions
Human Interest headquartered in San Francisco offers their cloud-based 401k administation platform for employers featuring flexible plan design and a dedicated account manager.
Human Interest starts at $124.
Reviewers rate Ease of Enrollment highest, with a score of 7.9.
The most common users of Human Interest are from Small Businesses (1-50 employees).
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Reviews and Ratings
(222)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Human Interest has proven to be a reliable and user-friendly platform for managing 401k plans and facilitating profit sharing. Users have praised the platform for its transparency regarding fees and updates, providing peace of mind for companies and employees alike. It has simplified the onboarding process for 401k programs, automating tasks that were previously time-consuming. The integration with existing payroll providers has also been seamless, streamlining the administration of 401k plans. Small businesses with limited HR staff have found Human Interest to be a valuable tool in simplifying 401k administration and meeting state requirements.
Additionally, Human Interest has been recommended by financial advisors for offering competitive costs and a user-friendly interface. The software provides a personal and daily window into 401k funds, allowing users to control their investment amount and strategies with ease. It also ensures that no contributions are forgotten through automatic 401k contributions. Despite some challenges faced by users in canceling the service or getting a prompt response from customer support, the platform's overall simplicity, ease of use, and integration capabilities have been highly appreciated by both businesses and employees. Human Interest enables small businesses to offer retirement accounts to their employees while benefiting from tax breaks and deductions. By taking on the fiduciary role, it reduces the workload for businesses by dealing with employee notifications and interactions. Overall, Human Interest's intuitive interface and ability to meet diverse business needs make it a valuable asset for companies of all sizes looking to provide retirement services to their employees.
Sales Process: Reviewers have praised the initial sales representatives for doing a great job of selling the product. They found their approach convincing and effective, resulting in successful conversions. Furthermore, having the presence of their manager during the sales process has been highly beneficial as it helped address any questions or concerns raised by executives.
Ease of Use: Users consistently commend the platform's ease of use. The interface is simple and intuitive, allowing employees to navigate through tasks quickly and efficiently. Whether it's completing paperwork or accessing important information, users appreciate how user-friendly the platform is.
Integration with Other Systems: A significant advantage highlighted by reviewers is the seamless integration of this platform with various systems such as HR, payroll, book management software QuickBooks, and enrollment/account changes software Rippling. This integration greatly simplifies processes for users by eliminating manual data entry and reducing administrative tasks. Users can seamlessly transfer information across different systems without encountering compatibility issues or additional steps.
Complications with the antiquated system: Some users have encountered complications with the outdated system, leading to issues with API integration between payroll and Human Interest. This has caused significant stress and uncertainty on payroll days.
Lack of communication from customer service: Users have expressed frustration over consistently unhelpful updates from customer service. There is a clear lack of communication and training during the rollout of solutions, leaving users feeling unsupported.
Higher administrative cost compared to previous plan administrators: Users have noticed that the administrative cost is higher compared to their previous plan administrators. They also wish for easier access to contact information directly on the dashboard.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
June 30, 2023
Valuable product for our small business
Human Interest provides 401(k) services to my business. These are retirement services for my business.
- User friendly
- Transparent
- Positive
- Human Interest could provide lower fees and could be less expensive overall
- Human Interest could improve its dashboard
83.33333333333334%
8.3
- ROI is positive overall, but Human Interest's fees cut into these savings somewhat significantly as we are a small business.
- The fees including admin fees cut into our ROI and are negative.
- I think they are competitive with fees overall though.
I have not used or received quotes from other similar products.
3
Administrative and employee usage. We use it for our 401(k)
We do not have any people in house to support this. Only one of our employees handles things on our side.
- Retirement services
- 401(k)
- It has operated exactly as we expected.
- We have not used it unexpectedly or with innovation.
- The same way that we have been using it currently.
No
- Scalability
- Ease of Use
We needed an inexpensive and easy to use system for retirement services. Human interest provided that.
I would use the same process and would likely not shop around. Human Interest was referred to us.
- Implemented in-house
No
Change management was minimal
I am not sure what change management was, but we did not change anything as part of the implementation.
- There were no issues at all with implementation
No I did not. I am unaware that premium support exists or what that is.
No
Human Interest has always been responsive when we have needed response and have given great feedback and assistance every time we have needed it.
- Switching between employee and employer views
- Viewing retirement options
- completing compliance forms
- None
May 11, 2023
Amazing options for the small business owner.
I love the interactive options available for my team to choose how they manage their own 401K. The flexibility offered to them is amazing for a small business like mine. It puts them in control of their own retirement, and allows them to adjust in real time. My only frustration is the Excel file we need to submit with each payroll. It's not as user friendly as linking Quickbooks would be.
- User interface
- Employee options
- Quick options to adjust contributions
- Upload complications are antiquated
72%
7.2
- It educates my team on the importance of saving
- Puts people in control of their retirement options
We used a small savings account before for my team to put money away individually. A true 401K shows them long-term benefits.
1
Owner - overseeing retirement options.
1
Just me to defer to my Financial Advisor if needed.
- Retirement planning
- Retirement Saving
- Tax shelter
- It does exactly what we expected.
- Unsure!
November 10, 2022
Fast and friendly
I use Human Interest to comply with the state mandate of having a 401K for employees.
- Customer service
- Step by step set up
- Calling customers to get feedback
2
Employees
1
Only me, since I am in charge of payroll.
- Easy access
- No hassle
- Clear accountability
- Easy accountability for employees to see
- Health insurance management
No
- Price
- Product Features
- Product Reputation
It was recommended by my payroll company.
- Don't know
- No Training
Yes, Human Interest was easy to learn without training.
No
In the beginning, we had a question that was answered in a timely manner.
- Easy accountability
No negotiation was needed.
No tips, great job!
No
- User friendly
October 14, 2022
Sit Back and RELAX
We use Human Interest for the management and procurement of our 401k retirement accounts for the company and its employees. It has helped us address the needs of our staff as an added benefit for the employees.
- 401k management
- Customer service
- Selection of products
- Case scenarios with investment choices
- In depth analysis of risk/ reward models
- Other options regarding needs of the employer and their employees
- Helped increase payroll tax savings at least 12% to 22%
- Helped solidify employee benefits to offer
- Employee retention has been restored for the new year by 25%
4
I am an admin and 3 are employees that use their 401k plans. It only takes one key person to set up and manage the program, in my opinion. The functionality of the website is smooth and fast.
1
You just need to know how to navigate a website with simple functions and general knowledge of HR or, in particular, a 401k plan and its functions.
- Retirement savings
- Benefits enhancement
- Tax savings for owner and employee
- Payroll
- Insurance
- Other employee benefits
August 19, 2021
Pulled $3600 in fees 2x in February, not yet resolved in August. Terrible customer service.
Score 1 out of 10
Vetted Review
Verified User
We use Human Interest as our 401k provider as well as to facilitate profit sharing (until recently). It is used by all of our employees. We need a fiduciary consultant to provide advice to keep us in compliance while helping us execute on the delivery of the benefits we have offered employees.
- Website interface is clean and easy to use.
- They employ many customer service agents with no authority to make change.
- They appear to employ a customer service company that services other companies, so they answer the phone with something other than Human Interest at times.
- They regularly say they'll be in touch with an update, but the update is always that they can't resolve the issue yet.
- There are lots of contacts, but no answers.
- There are lots of customer service reps, but no answers.
- Knowledgeable consultation on 401k regulations.
- Knowledgeable customer service empowered to solve problems.
- Transparency.
- They have stolen $3,600 in February and cannot resolve the issue (it's August).
- They charged us $150 to rewrite our plan document, which didn't provide the correct advice for our company.
We chose Human Interest because we had the flexibility to pick our investments and for the low fees. We have since wasted countless hours trying to sort out the erroneous advice and recapturing the fees they took twice from our account that it's no longer worth it.
4
Engineering and Management
2
Manage the 401k plan
- 401k
- profit sharing
- We will drop this service as soon as they rectify their error in pulling $3600 in additional fees out in February.