TrustRadius Insights
Human Interest has proven to be a reliable and user-friendly platform for managing 401k plans and facilitating profit sharing. Users have …
Starting at $124 per month
View PricingOverview
What is Human Interest?
Human Interest headquartered in San Francisco offers their cloud-based 401k administation platform for employers featuring flexible plan design and a dedicated account manager.
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Popular Features
- Ease of Enrollment (35)7.979%
- Filings and Disclosures (34)7.373%
- Plan Flexibility (34)7.272%
- Compliance Maintenance (35)7.171%
Reviewer Pros & Cons
Pricing
Essentials
$120 + $4 per eligible employee
Cloud
per month
Complete
$150 + $6 per eligible employee
Cloud
per month
Concierge
$180 + $8 per eligible employee
Cloud
per month
Entry-level set up fee?
- $499 one-time feeRequired
For the latest information on pricing, visithttps://humaninterest.com/pricing/?utm_…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $124 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Human Interest?
Human Interest (“HI”)is a 401k provider boasting clear, transparent pricing. Human Interest, Inc. helps provide companies and their employees more options when it comes to crafting a retirement plan.
Testimonials are unique to the reviewer and may not be representative of others’ experiences. HI solicited clients for testimonials in exchange for nominal, non-cash compensation starting 2/28/23. Previously, from 8/23/22-12/31/22 Human Interest offered gift cards as an incentive for customers to complete reviews. An offer of non-cash compensation or a gift card and direct solicitation for a testimonial incentivizes reviewers to portray Human Interest favorably. Past success does not guarantee future results
What comes with a Human Interest, Inc. 401(k) plan?
Automated Administration
Compliance Monitoring
Dedicated Support Team
Investment Education
3(16) Fiduciary Services Available
Their solution aims to make it possible for companies to offer high-quality 401(k)s as a part of a competitive benefits package without putting a huge administrative burden on HR. Employers can set up and administer a 401(k) plan entirely online, and make it easier for employees to manage their retirement benefits.
Human Interest Features
401(k) Features
- Supported: Administration and Recordkeeping
- Supported: Payroll Integration
- Supported: Compliance Maintenance
- Supported: Plan Flexibility
- Supported: Filings and Disclosures
- Supported: Ease of Enrollment
Additional Features
- Supported: Zero transaction fees
- Supported: Integration with 400+ payrolls
- Supported: Onboarding and ongoing support
Human Interest Screenshots
Human Interest Integrations
Human Interest Competitors
Human Interest Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Human Interest Downloadables
Frequently Asked Questions
Human Interest headquartered in San Francisco offers their cloud-based 401k administation platform for employers featuring flexible plan design and a dedicated account manager.
Human Interest starts at $124.
Reviewers rate Ease of Enrollment highest, with a score of 7.9.
The most common users of Human Interest are from Small Businesses (1-50 employees).
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Reviews and Ratings
(222)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Human Interest has proven to be a reliable and user-friendly platform for managing 401k plans and facilitating profit sharing. Users have praised the platform for its transparency regarding fees and updates, providing peace of mind for companies and employees alike. It has simplified the onboarding process for 401k programs, automating tasks that were previously time-consuming. The integration with existing payroll providers has also been seamless, streamlining the administration of 401k plans. Small businesses with limited HR staff have found Human Interest to be a valuable tool in simplifying 401k administration and meeting state requirements.
Additionally, Human Interest has been recommended by financial advisors for offering competitive costs and a user-friendly interface. The software provides a personal and daily window into 401k funds, allowing users to control their investment amount and strategies with ease. It also ensures that no contributions are forgotten through automatic 401k contributions. Despite some challenges faced by users in canceling the service or getting a prompt response from customer support, the platform's overall simplicity, ease of use, and integration capabilities have been highly appreciated by both businesses and employees. Human Interest enables small businesses to offer retirement accounts to their employees while benefiting from tax breaks and deductions. By taking on the fiduciary role, it reduces the workload for businesses by dealing with employee notifications and interactions. Overall, Human Interest's intuitive interface and ability to meet diverse business needs make it a valuable asset for companies of all sizes looking to provide retirement services to their employees.
Sales Process: Reviewers have praised the initial sales representatives for doing a great job of selling the product. They found their approach convincing and effective, resulting in successful conversions. Furthermore, having the presence of their manager during the sales process has been highly beneficial as it helped address any questions or concerns raised by executives.
Ease of Use: Users consistently commend the platform's ease of use. The interface is simple and intuitive, allowing employees to navigate through tasks quickly and efficiently. Whether it's completing paperwork or accessing important information, users appreciate how user-friendly the platform is.
Integration with Other Systems: A significant advantage highlighted by reviewers is the seamless integration of this platform with various systems such as HR, payroll, book management software QuickBooks, and enrollment/account changes software Rippling. This integration greatly simplifies processes for users by eliminating manual data entry and reducing administrative tasks. Users can seamlessly transfer information across different systems without encountering compatibility issues or additional steps.
Complications with the antiquated system: Some users have encountered complications with the outdated system, leading to issues with API integration between payroll and Human Interest. This has caused significant stress and uncertainty on payroll days.
Lack of communication from customer service: Users have expressed frustration over consistently unhelpful updates from customer service. There is a clear lack of communication and training during the rollout of solutions, leaving users feeling unsupported.
Higher administrative cost compared to previous plan administrators: Users have noticed that the administrative cost is higher compared to their previous plan administrators. They also wish for easier access to contact information directly on the dashboard.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
June 30, 2023
Valuable product for our small business
Human Interest provides 401(k) services to my business. These are retirement services for my business.
- User friendly
- Transparent
- Positive
- Human Interest could provide lower fees and could be less expensive overall
- Human Interest could improve its dashboard
83.33333333333334%
8.3
- ROI is positive overall, but Human Interest's fees cut into these savings somewhat significantly as we are a small business.
- The fees including admin fees cut into our ROI and are negative.
- I think they are competitive with fees overall though.
I have not used or received quotes from other similar products.
3
Administrative and employee usage. We use it for our 401(k)
We do not have any people in house to support this. Only one of our employees handles things on our side.
- Retirement services
- 401(k)
- It has operated exactly as we expected.
- We have not used it unexpectedly or with innovation.
- The same way that we have been using it currently.
No
- Scalability
- Ease of Use
We needed an inexpensive and easy to use system for retirement services. Human interest provided that.
I would use the same process and would likely not shop around. Human Interest was referred to us.
- Implemented in-house
No
Change management was minimal
I am not sure what change management was, but we did not change anything as part of the implementation.
- There were no issues at all with implementation
No I did not. I am unaware that premium support exists or what that is.
No
Human Interest has always been responsive when we have needed response and have given great feedback and assistance every time we have needed it.
- Switching between employee and employer views
- Viewing retirement options
- completing compliance forms
- None
November 27, 2022
Run away! Don't fall for the sales pitch, in my opinion, it's a nightmare after that.
We use it for our 401K. It provides us with an easy-to-use registration for 401K, but their onboarding and current plan have caused more of a headache than it's worth.
- Easy to use registration
- Customer Service
- Onboarding Process
- Better trained employees that are knowledgeable about the company
- Don't promise services you cannot provide
- Get approval before you roll out things
- Respond to emails and support tickets quicker or even at all
- Don't leave company in the dark about the process
- Better database that shows current employee contributions
- Better training for company, rather than no training at all
- Being aware of issues and proactively finding a solution, vs company having to reach out to correct issues that could have been prevented
- Better monthly reporting
- A system with less glitches
- There is 1 positive and it's the simplicity of employee signup
- In my experience, there have been countless hours cleaning up their mess, waiting on answers to problems, and trial and error since there was zero training offered.
Their employee registration process to actually signup for 401k is what sold me. In my opinion, I should have researched more, and I would have uncovered their true colors. Their initial pitch with the user-friendly signup is what sold me.
No
Yes
No, in my experience, any that I have reported aren't corrected and just wrote off with no explanation.
The first stage of onboarding.
November 10, 2022
Fast and friendly
I use Human Interest to comply with the state mandate of having a 401K for employees.
- Customer service
- Step by step set up
- Calling customers to get feedback
2
Employees
1
Only me, since I am in charge of payroll.
- Easy access
- No hassle
- Clear accountability
- Easy accountability for employees to see
- Health insurance management
No
- Price
- Product Features
- Product Reputation
It was recommended by my payroll company.
- Don't know
- No Training
Yes, Human Interest was easy to learn without training.
No
In the beginning, we had a question that was answered in a timely manner.
- Easy accountability
No negotiation was needed.
No tips, great job!
No
- User friendly
September 17, 2022
I recommend Human Interest for your 401K needs!
Human Interest is our 401K provider. It was a seamless process and certainly helped that they were integrated with our payroll company.
- Seamless process
- Integrated with our payroll company
- Easy to connect with when necessary
- None thus far
- This gave us the opportunity to provide a 401K to our employees.
- Their fees are reasonable.
I haven't used anyone else.
10
Employees who are participating.
1
They (Human Interest) pretty much manage the whole process once it's set up.
- Provide an inexpensive 401K plan
- Ease of set up
- Seamless integration
No
- Price
- Product Usability
- Product Reputation
Our payroll provider recommended them to us. The price was right.
- Implemented in-house
Yes
We needed to import all of our employees and provide email addresses. We also had to establish eligibility parameters. Then we sent emails out to eligible employees to sign up.
- Getting accurate emails from our end.
- No Training
Very easy to learn.
Yes. We didn't want to manage the process seeing that we are a small business and don't have a dedicated HR person.
No
I have always been able to get ahold of a person either over the phone or through email.
- It's simply easy to navigate through the site.
- None
- Payroll
- File import/export
They had a sign-on bonus which they have already sent back to me.
No
No
April 27, 2022
Human Interest is a scam, avoid at all costs!
Score 1 out of 10
Vetted Review
Verified User
401K plan & profit sharing
- Still looking
- A phony company promising to manage profit-sharing plans without having any knowledge about it.
- 401K Management
- Profit Sharing Management
- Human Interest has delivered negative value to us, unable to deliver the profit-sharing plan which was established from the beginning. While initially, they proved to be able to work on a few simulations, they have been unable to deliver on those or even answer basic questions once in contract.
- Extremely poor, slow, inefficient & unkwnonledgable customer service.
We made a mistake, we strongly advise you not to use Human Interest. They do not know much about 401k & profit sharing.
Our needs are basic, we pay a fairly high monthly fee for it.
Is that a serious question? Human Interest is a scam.