TrustRadius Insights
Human Interest has proven to be a reliable and user-friendly platform for managing 401k plans and facilitating profit sharing. Users have …
Starting at $124 per month
View PricingOverview
What is Human Interest?
Human Interest headquartered in San Francisco offers their cloud-based 401k administation platform for employers featuring flexible plan design and a dedicated account manager.
Recent Reviews
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Popular Features
- Ease of Enrollment (35)7.979%
- Filings and Disclosures (34)7.373%
- Plan Flexibility (34)7.272%
- Compliance Maintenance (35)7.171%
Reviewer Pros & Cons
Pricing
Essentials
$120 + $4 per eligible employee
Cloud
per month
Complete
$150 + $6 per eligible employee
Cloud
per month
Concierge
$180 + $8 per eligible employee
Cloud
per month
Entry-level set up fee?
- $499 one-time feeRequired
For the latest information on pricing, visithttps://humaninterest.com/pricing/?utm_…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $124 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Human Interest?
Human Interest (“HI”)is a 401k provider boasting clear, transparent pricing. Human Interest, Inc. helps provide companies and their employees more options when it comes to crafting a retirement plan.
Testimonials are unique to the reviewer and may not be representative of others’ experiences. HI solicited clients for testimonials in exchange for nominal, non-cash compensation starting 2/28/23. Previously, from 8/23/22-12/31/22 Human Interest offered gift cards as an incentive for customers to complete reviews. An offer of non-cash compensation or a gift card and direct solicitation for a testimonial incentivizes reviewers to portray Human Interest favorably. Past success does not guarantee future results
What comes with a Human Interest, Inc. 401(k) plan?
Automated Administration
Compliance Monitoring
Dedicated Support Team
Investment Education
3(16) Fiduciary Services Available
Their solution aims to make it possible for companies to offer high-quality 401(k)s as a part of a competitive benefits package without putting a huge administrative burden on HR. Employers can set up and administer a 401(k) plan entirely online, and make it easier for employees to manage their retirement benefits.
Human Interest Features
401(k) Features
- Supported: Administration and Recordkeeping
- Supported: Payroll Integration
- Supported: Compliance Maintenance
- Supported: Plan Flexibility
- Supported: Filings and Disclosures
- Supported: Ease of Enrollment
Additional Features
- Supported: Zero transaction fees
- Supported: Integration with 400+ payrolls
- Supported: Onboarding and ongoing support
Human Interest Screenshots
Human Interest Integrations
Human Interest Competitors
Human Interest Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Human Interest Downloadables
Frequently Asked Questions
Human Interest headquartered in San Francisco offers their cloud-based 401k administation platform for employers featuring flexible plan design and a dedicated account manager.
Human Interest starts at $124.
Reviewers rate Ease of Enrollment highest, with a score of 7.9.
The most common users of Human Interest are from Small Businesses (1-50 employees).
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(222)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Human Interest has proven to be a reliable and user-friendly platform for managing 401k plans and facilitating profit sharing. Users have praised the platform for its transparency regarding fees and updates, providing peace of mind for companies and employees alike. It has simplified the onboarding process for 401k programs, automating tasks that were previously time-consuming. The integration with existing payroll providers has also been seamless, streamlining the administration of 401k plans. Small businesses with limited HR staff have found Human Interest to be a valuable tool in simplifying 401k administration and meeting state requirements.
Additionally, Human Interest has been recommended by financial advisors for offering competitive costs and a user-friendly interface. The software provides a personal and daily window into 401k funds, allowing users to control their investment amount and strategies with ease. It also ensures that no contributions are forgotten through automatic 401k contributions. Despite some challenges faced by users in canceling the service or getting a prompt response from customer support, the platform's overall simplicity, ease of use, and integration capabilities have been highly appreciated by both businesses and employees. Human Interest enables small businesses to offer retirement accounts to their employees while benefiting from tax breaks and deductions. By taking on the fiduciary role, it reduces the workload for businesses by dealing with employee notifications and interactions. Overall, Human Interest's intuitive interface and ability to meet diverse business needs make it a valuable asset for companies of all sizes looking to provide retirement services to their employees.
Sales Process: Reviewers have praised the initial sales representatives for doing a great job of selling the product. They found their approach convincing and effective, resulting in successful conversions. Furthermore, having the presence of their manager during the sales process has been highly beneficial as it helped address any questions or concerns raised by executives.
Ease of Use: Users consistently commend the platform's ease of use. The interface is simple and intuitive, allowing employees to navigate through tasks quickly and efficiently. Whether it's completing paperwork or accessing important information, users appreciate how user-friendly the platform is.
Integration with Other Systems: A significant advantage highlighted by reviewers is the seamless integration of this platform with various systems such as HR, payroll, book management software QuickBooks, and enrollment/account changes software Rippling. This integration greatly simplifies processes for users by eliminating manual data entry and reducing administrative tasks. Users can seamlessly transfer information across different systems without encountering compatibility issues or additional steps.
Complications with the antiquated system: Some users have encountered complications with the outdated system, leading to issues with API integration between payroll and Human Interest. This has caused significant stress and uncertainty on payroll days.
Lack of communication from customer service: Users have expressed frustration over consistently unhelpful updates from customer service. There is a clear lack of communication and training during the rollout of solutions, leaving users feeling unsupported.
Higher administrative cost compared to previous plan administrators: Users have noticed that the administrative cost is higher compared to their previous plan administrators. They also wish for easier access to contact information directly on the dashboard.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
September 05, 2023
Satisfied small business user
Human Interest provides us with a retirement savings benefit for our employees. Almost all of our eligible employees participate in the 401K plan that we offer through Human Interest. The plan is a way to take care of our employees and to stay competitive as an employer, while doing it in a way that minimizes the overhead effort and time involved by our company staff, because it's optimized for a small business such as ours. It is also appropriately priced for us as an employer, while offering low-load funds for our participants. The range of options for funds is good.
- optimized for small businesses
- takes care of most of the administrative overhead of our 401K plan
- offers a good range of options for funds
- well-priced
- We purchased concierge service, but contact person changes frequently, and getting support when we need it is sometimes spotty.
- Sometimes features of the admin dashboard / portal don't work correctly.
- When contact person changes for concierge service, typically we're not notified, and we don't know who to contact when an issue comes up.
- good employee portal that lets them manage their accounts on their own
- well priced
- good selection of low-load funds
76.66666666666667%
7.7
- Gives employees a good, valued benefit.
- It gives our employees something they truly need.
- It makes us more competitive as an employer.
- Guideline
Pricing structure and other aspects of Human Interest at the time were preferred.
May 13, 2022
DO NOT RECOMMEND
Score 1 out of 10
Vetted Review
Verified User
Beware of this company! The customer service is great during the initial sign-up and onboarding period. The part when they're taking your money. However, after we decided to cancel the service we have yet to speak to anyone helpful. We've sent numerous emails and calls. We get the same reply that someone will get back to us within a few days. They never do. Very typical of the scam type companies that start making money from your checking account and then make it almost impossible to get them to stop doing so.
- Easy sign up process
- Very difficult cancellation process
- Very poor customer service
- none
- Not a good fit for us
April 27, 2022
Human Interest is a scam, avoid at all costs!
Score 1 out of 10
Vetted Review
Verified User
401K plan & profit sharing
- Still looking
- A phony company promising to manage profit-sharing plans without having any knowledge about it.
- 401K Management
- Profit Sharing Management
- Human Interest has delivered negative value to us, unable to deliver the profit-sharing plan which was established from the beginning. While initially, they proved to be able to work on a few simulations, they have been unable to deliver on those or even answer basic questions once in contract.
- Extremely poor, slow, inefficient & unkwnonledgable customer service.
We made a mistake, we strongly advise you not to use Human Interest. They do not know much about 401k & profit sharing.
Our needs are basic, we pay a fairly high monthly fee for it.
Is that a serious question? Human Interest is a scam.
August 19, 2021
Pulled $3600 in fees 2x in February, not yet resolved in August. Terrible customer service.
Score 1 out of 10
Vetted Review
Verified User
We use Human Interest as our 401k provider as well as to facilitate profit sharing (until recently). It is used by all of our employees. We need a fiduciary consultant to provide advice to keep us in compliance while helping us execute on the delivery of the benefits we have offered employees.
- Website interface is clean and easy to use.
- They employ many customer service agents with no authority to make change.
- They appear to employ a customer service company that services other companies, so they answer the phone with something other than Human Interest at times.
- They regularly say they'll be in touch with an update, but the update is always that they can't resolve the issue yet.
- There are lots of contacts, but no answers.
- There are lots of customer service reps, but no answers.
- Knowledgeable consultation on 401k regulations.
- Knowledgeable customer service empowered to solve problems.
- Transparency.
- They have stolen $3,600 in February and cannot resolve the issue (it's August).
- They charged us $150 to rewrite our plan document, which didn't provide the correct advice for our company.
We chose Human Interest because we had the flexibility to pick our investments and for the low fees. We have since wasted countless hours trying to sort out the erroneous advice and recapturing the fees they took twice from our account that it's no longer worth it.
4
Engineering and Management
2
Manage the 401k plan
- 401k
- profit sharing
- We will drop this service as soon as they rectify their error in pulling $3600 in additional fees out in February.