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Human Interest

Human Interest

Overview

What is Human Interest?

Human Interest headquartered in San Francisco offers their cloud-based 401k administation platform for employers featuring flexible plan design and a dedicated account manager.

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Recent Reviews

TrustRadius Insights

Human Interest has proven to be a reliable and user-friendly platform for managing 401k plans and facilitating profit sharing. Users have …
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Honest Review

6 out of 10
July 11, 2023
Incentivized
To provide 401k benefits to employees as a benefit. As a small business, it is hard to administer such benefits on our own.
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No Regrets Review

9 out of 10
July 05, 2023
Incentivized
We utilize Human Interest to meet the requirement set by the state of California to offer 401K programs to our employees. Human Interest …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 5 features
  • Ease of Enrollment (35)
    7.9
    79%
  • Filings and Disclosures (34)
    7.2
    72%
  • Plan Flexibility (34)
    7.2
    72%
  • Compliance Maintenance (35)
    7.1
    71%

Reviewer Pros & Cons

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Pricing

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Essentials

$120 + $4 per eligible employee

Cloud
per month

Complete

$150 + $6 per eligible employee

Cloud
per month

Concierge

$180 + $8 per eligible employee

Cloud
per month

Entry-level set up fee?

  • $499 one-time fee
    Required
For the latest information on pricing, visithttps://humaninterest.com/pricing/?utm_…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $124 per month
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Features

401(k)

These are common and important features of 401(k) software. They pertain mostly to the administrative and recordkeeping aspects of a 401(k) provider

7.2
Avg 6.7
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Product Details

What is Human Interest?

Human Interest (“HI”)is a 401k provider boasting clear, transparent pricing. Human Interest, Inc. helps provide companies and their employees more options when it comes to crafting a retirement plan.

Testimonials are unique to the reviewer and may not be representative of others’ experiences. HI solicited clients for testimonials in exchange for nominal, non-cash compensation starting 2/28/23. Previously, from 8/23/22-12/31/22 Human Interest offered gift cards as an incentive for customers to complete reviews. An offer of non-cash compensation or a gift card and direct solicitation for a testimonial incentivizes reviewers to portray Human Interest favorably. Past success does not guarantee future results

What comes with a Human Interest, Inc. 401(k) plan?

  • Automated Administration

  • Compliance Monitoring

  • Dedicated Support Team

  • Investment Education

  • 3(16) Fiduciary Services Available

Their solution aims to make it possible for companies to offer high-quality 401(k)s as a part of a competitive benefits package without putting a huge administrative burden on HR. Employers can set up and administer a 401(k) plan entirely online, and make it easier for employees to manage their retirement benefits.

Human Interest Features

401(k) Features

  • Supported: Administration and Recordkeeping
  • Supported: Payroll Integration
  • Supported: Compliance Maintenance
  • Supported: Plan Flexibility
  • Supported: Filings and Disclosures
  • Supported: Ease of Enrollment

Additional Features

  • Supported: Zero transaction fees
  • Supported: Integration with 400+ payrolls
  • Supported: Onboarding and ongoing support

Human Interest Screenshots

Screenshot of Admin Portal - A summary page offers a snapshot of the plan.Screenshot of Admin Portal - Employee List: See employees at a glance and information such as contribution rate, participation, balance, risk setting, etc.Screenshot of Employee Dashboard - History View: Employees have the ability to view their YTD contribution amount and account related activity on this page.Screenshot of Employee Dashboard - History View: Employees have the ability to view their YTD contribution amount and account related activity on this page.

Human Interest Competitors

Human Interest Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Human Interest headquartered in San Francisco offers their cloud-based 401k administation platform for employers featuring flexible plan design and a dedicated account manager.

Human Interest starts at $124.

Guideline, ForUsAll, and Betterment are common alternatives for Human Interest.

Reviewers rate Ease of Enrollment highest, with a score of 7.9.

The most common users of Human Interest are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(222)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Human Interest has proven to be a reliable and user-friendly platform for managing 401k plans and facilitating profit sharing. Users have praised the platform for its transparency regarding fees and updates, providing peace of mind for companies and employees alike. It has simplified the onboarding process for 401k programs, automating tasks that were previously time-consuming. The integration with existing payroll providers has also been seamless, streamlining the administration of 401k plans. Small businesses with limited HR staff have found Human Interest to be a valuable tool in simplifying 401k administration and meeting state requirements.

Additionally, Human Interest has been recommended by financial advisors for offering competitive costs and a user-friendly interface. The software provides a personal and daily window into 401k funds, allowing users to control their investment amount and strategies with ease. It also ensures that no contributions are forgotten through automatic 401k contributions. Despite some challenges faced by users in canceling the service or getting a prompt response from customer support, the platform's overall simplicity, ease of use, and integration capabilities have been highly appreciated by both businesses and employees. Human Interest enables small businesses to offer retirement accounts to their employees while benefiting from tax breaks and deductions. By taking on the fiduciary role, it reduces the workload for businesses by dealing with employee notifications and interactions. Overall, Human Interest's intuitive interface and ability to meet diverse business needs make it a valuable asset for companies of all sizes looking to provide retirement services to their employees.

Sales Process: Reviewers have praised the initial sales representatives for doing a great job of selling the product. They found their approach convincing and effective, resulting in successful conversions. Furthermore, having the presence of their manager during the sales process has been highly beneficial as it helped address any questions or concerns raised by executives.

Ease of Use: Users consistently commend the platform's ease of use. The interface is simple and intuitive, allowing employees to navigate through tasks quickly and efficiently. Whether it's completing paperwork or accessing important information, users appreciate how user-friendly the platform is.

Integration with Other Systems: A significant advantage highlighted by reviewers is the seamless integration of this platform with various systems such as HR, payroll, book management software QuickBooks, and enrollment/account changes software Rippling. This integration greatly simplifies processes for users by eliminating manual data entry and reducing administrative tasks. Users can seamlessly transfer information across different systems without encountering compatibility issues or additional steps.

Complications with the antiquated system: Some users have encountered complications with the outdated system, leading to issues with API integration between payroll and Human Interest. This has caused significant stress and uncertainty on payroll days.

Lack of communication from customer service: Users have expressed frustration over consistently unhelpful updates from customer service. There is a clear lack of communication and training during the rollout of solutions, leaving users feeling unsupported.

Higher administrative cost compared to previous plan administrators: Users have noticed that the administrative cost is higher compared to their previous plan administrators. They also wish for easier access to contact information directly on the dashboard.

Attribute Ratings

Reviews

(1-25 of 124)
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Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to use platform
  • Easy processes to follow
  • Good FAQs
  • It could use better customer service
  • I feel like there are forced cash outs
  • Improvements for Payroll Team
  • I would like to see more reliable account reps, as in our experience, ours has changed 5+ times
Jan Johnston-Tyler, MA | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Incentivized
  • In my experience, erroneous transactions in the amount of $11k
  • In my experience, lose customer service reps at alarming speed
  • No way to contact after hours. This is critical when $11k was erroneously deducted from my account without notice. They apparently re-ran several payroll periods 'accidentally'
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • optimized for small businesses
  • takes care of most of the administrative overhead of our 401K plan
  • offers a good range of options for funds
  • well-priced
  • We purchased concierge service, but contact person changes frequently, and getting support when we need it is sometimes spotty.
  • Sometimes features of the admin dashboard / portal don't work correctly.
  • When contact person changes for concierge service, typically we're not notified, and we don't know who to contact when an issue comes up.
July 11, 2023

Honest Review

Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Audit and compliance
  • Account managers are available and easy to talk to
  • Setup and monitoring benefits
  • Transition planning -- we got hit with a big bill because we failed audit. Our previous account manager was supposed to make changes that were never implemented.
July 05, 2023

No Regrets Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Communicates directly with participants & those who are eligible
  • Allows flexibility in changing contributions for Team Members
  • Communication with Administrators is on an as-needed basis, without spamming inboxes
  • Making the portal for signature-required documents a little more user-friendly, especially with managing more than one company profile
  • Allowing participants who work across multiple companies to contribute without re-setting the starting date each time
  • Syncing with the payroll company more frequently so that termination dates are updated on Human Interest side more frequently as well
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • ease of use
  • Paperless enrollment
  • Prompt customer service response
  • Plan details to provide to prospective employees
  • FAQs for employees
  • Clarity on financial implications of plan choices for employer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Dashboard to see current enrollment with % and $$
  • Automatic contributions through paycheck and integration with Gusto
  • Easy to change the contribution amount
  • Easy to withdraw the contributions
  • I like to contribute specific $ amount, not a % from my paycheck
  • I had a long period of waiting for the answers from Human Interest, I'd prefer it to be 1 business day
  • Lack the opportunity to talk to the support
Score 10 out of 10
Vetted Review
Verified User
  • affordability
  • good customer service
  • portfolio management and excellent payroll integration
  • better sales support
  • more communications with employees
June 19, 2023

Human Interest

Score 1 out of 10
Vetted Review
Verified User
  • Easy to start
  • Standardized communication
  • More honest with customers
  • Take accountability for wrong actions
  • Show remorse for mistakes they have made
  • Offer intelligent solutions
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • They compile and submit all reports
  • They integrate with Kronos software
  • they take care of all submissions of deductions
  • their app is very easy to use
  • Our account manager has changed multiple times.
  • The compliance report was incorrect
May 10, 2023

Human Interest

Score 1 out of 10
Vetted Review
Verified User
  • The set up was easy.
  • They ignore communication.
  • Their website is easy to navigate.
  • In my experience, zero communication.
  • In my experience, extreme lags in response for issues.
  • No clear picture of processes or procedures.
  • No personal commitment to customer satisfaction or loyalty.
  • Representatives do not have working knowledge and aren't prepared to assist with real time problems.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The User Interface it really simple to understand
  • They keep our employees up to date on each funding date and their balances
  • The ability to see performance reports on demand is really nice
  • The customer service has a touch of an overly automated feel. More human interception of questions and less overtly Salesforce programming would be nice
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