TrustRadius Insights
Human Interest has proven to be a reliable and user-friendly platform for managing 401k plans and facilitating profit sharing. Users have …
Starting at $124 per month
View PricingOverview
What is Human Interest?
Human Interest headquartered in San Francisco offers their cloud-based 401k administation platform for employers featuring flexible plan design and a dedicated account manager.
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Popular Features
- Ease of Enrollment (35)7.979%
- Filings and Disclosures (34)7.373%
- Plan Flexibility (34)7.272%
- Compliance Maintenance (35)7.171%
Reviewer Pros & Cons
Pricing
Essentials
$120 + $4 per eligible employee
Cloud
per month
Complete
$150 + $6 per eligible employee
Cloud
per month
Concierge
$180 + $8 per eligible employee
Cloud
per month
Entry-level set up fee?
- $499 one-time feeRequired
For the latest information on pricing, visithttps://humaninterest.com/pricing/?utm_…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $124 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Human Interest?
Human Interest (“HI”)is a 401k provider boasting clear, transparent pricing. Human Interest, Inc. helps provide companies and their employees more options when it comes to crafting a retirement plan.
Testimonials are unique to the reviewer and may not be representative of others’ experiences. HI solicited clients for testimonials in exchange for nominal, non-cash compensation starting 2/28/23. Previously, from 8/23/22-12/31/22 Human Interest offered gift cards as an incentive for customers to complete reviews. An offer of non-cash compensation or a gift card and direct solicitation for a testimonial incentivizes reviewers to portray Human Interest favorably. Past success does not guarantee future results
What comes with a Human Interest, Inc. 401(k) plan?
Automated Administration
Compliance Monitoring
Dedicated Support Team
Investment Education
3(16) Fiduciary Services Available
Their solution aims to make it possible for companies to offer high-quality 401(k)s as a part of a competitive benefits package without putting a huge administrative burden on HR. Employers can set up and administer a 401(k) plan entirely online, and make it easier for employees to manage their retirement benefits.
Human Interest Features
401(k) Features
- Supported: Administration and Recordkeeping
- Supported: Payroll Integration
- Supported: Compliance Maintenance
- Supported: Plan Flexibility
- Supported: Filings and Disclosures
- Supported: Ease of Enrollment
Additional Features
- Supported: Zero transaction fees
- Supported: Integration with 400+ payrolls
- Supported: Onboarding and ongoing support
Human Interest Screenshots
Human Interest Integrations
Human Interest Competitors
Human Interest Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Human Interest Downloadables
Frequently Asked Questions
Human Interest headquartered in San Francisco offers their cloud-based 401k administation platform for employers featuring flexible plan design and a dedicated account manager.
Human Interest starts at $124.
Reviewers rate Ease of Enrollment highest, with a score of 7.9.
The most common users of Human Interest are from Small Businesses (1-50 employees).
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Reviews and Ratings
(222)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Human Interest has proven to be a reliable and user-friendly platform for managing 401k plans and facilitating profit sharing. Users have praised the platform for its transparency regarding fees and updates, providing peace of mind for companies and employees alike. It has simplified the onboarding process for 401k programs, automating tasks that were previously time-consuming. The integration with existing payroll providers has also been seamless, streamlining the administration of 401k plans. Small businesses with limited HR staff have found Human Interest to be a valuable tool in simplifying 401k administration and meeting state requirements.
Additionally, Human Interest has been recommended by financial advisors for offering competitive costs and a user-friendly interface. The software provides a personal and daily window into 401k funds, allowing users to control their investment amount and strategies with ease. It also ensures that no contributions are forgotten through automatic 401k contributions. Despite some challenges faced by users in canceling the service or getting a prompt response from customer support, the platform's overall simplicity, ease of use, and integration capabilities have been highly appreciated by both businesses and employees. Human Interest enables small businesses to offer retirement accounts to their employees while benefiting from tax breaks and deductions. By taking on the fiduciary role, it reduces the workload for businesses by dealing with employee notifications and interactions. Overall, Human Interest's intuitive interface and ability to meet diverse business needs make it a valuable asset for companies of all sizes looking to provide retirement services to their employees.
Sales Process: Reviewers have praised the initial sales representatives for doing a great job of selling the product. They found their approach convincing and effective, resulting in successful conversions. Furthermore, having the presence of their manager during the sales process has been highly beneficial as it helped address any questions or concerns raised by executives.
Ease of Use: Users consistently commend the platform's ease of use. The interface is simple and intuitive, allowing employees to navigate through tasks quickly and efficiently. Whether it's completing paperwork or accessing important information, users appreciate how user-friendly the platform is.
Integration with Other Systems: A significant advantage highlighted by reviewers is the seamless integration of this platform with various systems such as HR, payroll, book management software QuickBooks, and enrollment/account changes software Rippling. This integration greatly simplifies processes for users by eliminating manual data entry and reducing administrative tasks. Users can seamlessly transfer information across different systems without encountering compatibility issues or additional steps.
Complications with the antiquated system: Some users have encountered complications with the outdated system, leading to issues with API integration between payroll and Human Interest. This has caused significant stress and uncertainty on payroll days.
Lack of communication from customer service: Users have expressed frustration over consistently unhelpful updates from customer service. There is a clear lack of communication and training during the rollout of solutions, leaving users feeling unsupported.
Higher administrative cost compared to previous plan administrators: Users have noticed that the administrative cost is higher compared to their previous plan administrators. They also wish for easier access to contact information directly on the dashboard.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
June 30, 2023
Valuable product for our small business
Human Interest provides 401(k) services to my business. These are retirement services for my business.
- User friendly
- Transparent
- Positive
- Human Interest could provide lower fees and could be less expensive overall
- Human Interest could improve its dashboard
83.33333333333334%
8.3
- ROI is positive overall, but Human Interest's fees cut into these savings somewhat significantly as we are a small business.
- The fees including admin fees cut into our ROI and are negative.
- I think they are competitive with fees overall though.
I have not used or received quotes from other similar products.
3
Administrative and employee usage. We use it for our 401(k)
We do not have any people in house to support this. Only one of our employees handles things on our side.
- Retirement services
- 401(k)
- It has operated exactly as we expected.
- We have not used it unexpectedly or with innovation.
- The same way that we have been using it currently.
No
- Scalability
- Ease of Use
We needed an inexpensive and easy to use system for retirement services. Human interest provided that.
I would use the same process and would likely not shop around. Human Interest was referred to us.
- Implemented in-house
No
Change management was minimal
I am not sure what change management was, but we did not change anything as part of the implementation.
- There were no issues at all with implementation
No I did not. I am unaware that premium support exists or what that is.
No
Human Interest has always been responsive when we have needed response and have given great feedback and assistance every time we have needed it.
- Switching between employee and employer views
- Viewing retirement options
- completing compliance forms
- None
November 23, 2022
Good product - good team in place
We use the product for non-union employee retirement 401K. The largest problem we had with our old provider was that it required a large amount of time/effort from us to set up meetings, manage the plan's assets, and employee contributions, coordinate with the payroll provider, and generally management of the plan. This transition will simplify the work we put in, especially since we are small and not 401K professionals.
- New employee set up directly via email and not through our company
- One point of contact without need for multiple service providers
- A good online portal and ease of use
- I was anticipating a stronger coordination in transition. Meaning an easier step by step walk me through the process.
- I would have expected during the transition someone from Human Interest to say "let's get all your employees together so Human Interest can explain everything" as opposed to letting me do that when I didn't know the detail that would answer employee questions. I answered some questions incorrectly which does not look good.
- Our time and effort in managing the 401K plan should be considerably reduced.
- We have now one contact as opposed to three that we had with our old plan which will help me get answers to questions without having to determine who is in charge of what aspect of the plan.
Yes
We were with John Hancock and Paychex and Merrill Lynch Wealth Managment. It was difficult to coordinate between the three. There was no sense of whom would answer a question if it concerned an employee. We were leaving our payroll provider, so it made no sense to continue with them regarding our retirement. As we are a small company I feel as though we received less attention when we needed more as we did not have the expertise to manage the plan.
- Price
- Product Features
- Product Usability
- Other
The single most important factor in our decision to switch to Human Interest was the recommendation from a trusted advisor who had worked with them in the past. We would not have even considered looking into HI without that recommendation. The name Human Interest when compared to household brokerage firms like Fidelity or John Hancock is in itself a hurdle to get over.
There would not be much to change as I do not have a staff dedicated to the process. If I did it over again I would try and focus on the process and expectations of the conversion team at Human Interest compared to my own expectations. Had I gotten those expectations out in the beginning I think it would have gone smoother, at least on my end.
November 23, 2022
NO MORE PEO!!! WE NOW HAVE A HUMAN!
We use Human Interest to manage our 401K portfolio as well as transferring our assets from a previous payroll company.
- communication is great
- follow up also excels
- responds in a timely fashion to needs
- explaining the process and timeline to transfer assets from one management team to another
- admin fees are less
- phone response time is much better
10
Dentists, other providers, and support staff.
2
Basic computer skills.
- 401k interface with payroll
- Investment advice
Yes
ADP. We wanted payroll and 401k managed by one cohesive business partnership. ADP PEO payroll benefit package increased yearly by 25-50%. The time waiting to talk to their investment group was ridiculous.
- Price
- Product Usability
- Product Reputation
ADP was too hard to talk to an agent.
I wouldn't change a thing.
- Don't know
No
- follow up on contribution performance
- investigate investment opportunites
November 08, 2022
Great Experience with Human Interest!
We needed a 401K for our business and Human Interest was the one that I chose. They have really easy channels to work with and their fees are small compared to other markets. They are responsive to questions and were a great help in getting everyone signed up. We have also set up a business relationship to help our clients to have a resource for their needs.
- design of products
- Seamless connection to ADR
- investment options
- individual set up within the products
- I think that since the company is so tech oriented that some of the personal touch gets lost.
- Having a 401K makes it easier to recruit new employees
- Existing employees are excited about having a retirement fund
- Overall expenses are minimal for the program
3
They provide our 401K for our employees and contract with us for referrals for new retirement programs for them to work on.
- 401K
- marketing partner
No
- Price
- Product Features
- Product Usability
Their ease of implementation was great and pricing was the best of all that we looked at.
No