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HxGN EAM

HxGN EAM
Formerly Infor EAM

Overview

What is HxGN EAM?

HxGN EAM (formerly Infor EAM) is a configurable enterprise asset management platform. The solution was acquired by Hexagon from Infor in late 2021.

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Learn from top reviewers

Review of HxGN EAM

Rating: 8 out of 10
August 3, 2022
IncentivizedVetted ReviewVerified User
HxGN Enterprise Asset Management was implemented to help with improving the effectiveness of the organization’s asset management solution. Specifically how we used the product...
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Verified user
Professional
HxGN EAM4 years of experience

Easy to configure, quick to implement, and packed with built-in standard functionality!

Rating: 10 out of 10
August 3, 2019
IncentivizedVetted ReviewVerified User
We are using EAM throughout the whole organization as a central database for all fixed assets. It is used both by technical groups as well as administration and finance (for f...
Continue reading
Verified user
Manager
HxGN EAM14 years of experience

Access inventory reports and track work orders easily with Infor EAM!

Rating: 10 out of 10
May 20, 2019
IncentivizedVetted ReviewVerified User
Our company recently started using Infor EAM software to better track our inventory and work orders in our maintenance department. We also use Infor EAM software to generate r...
Continue reading
Verified user
Employee
HxGN EAM1 year of experience

Infor EAM can work for you

Rating: 9 out of 10
November 9, 2016
IncentivizedVetted ReviewVerified User
We provide Infor EAM support to multiple clients in the manufacturing and fleet industries. We also use Infor EAM internally to log in and track progress of support incidents ...
Continue reading
Verified user
Analyst
HxGN EAM5 years of experience

Infor EAM does the intricate stuff so the bean counters don't have to!

Rating: 9 out of 10
October 26, 2015
IncentivizedVetted ReviewVerified User
My organization uses EAM in a specialized way (product support versus maintenance). But we consult with and support several Fortune 1000 companies that use EAM for asset manag...
Continue reading
Brad Mikes
Partner - Corporate
Managing Partner
Incentive Payroll Experts, LLC
HxGN EAM6 years of experience
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Pricing

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HxGN EAM

HxGN EAM

N/A
Unavailable

What is HxGN EAM?

HxGN EAM (formerly Infor EAM) is a configurable enterprise asset management platform. The solution was acquired by Hexagon from Infor in late 2021.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

HXGN EAM Overview Screen

YouTube

Hexagon EAM Maintenance Patterns

YouTube

Achieving Operational Excellence with Holistic Asset Management

YouTube
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Product Details

What is HxGN EAM?

HxGN EAM (formerly Infor EAM) is an asset management solution designed to extend asset lifecycles and improve productivity. Its range of risk, condition, and reliability-based maintenance instruments, and applied technologies like AI and ML can deliver data and strategic insights to drive better decision-making while ensuring policy compliance.

HxGN EAM's cloud-native foundation, device-independent work orders, and GIS or BIM capabilities enable organizations to access vital information when and where they need it. The solution's core modules offer specialized support to meet organizations' unique requirements, including asset management, asset performance management, work management, materials management, procurement management, budget management, inspection management, project management, and compatible units. HxGN EAM offers Asset Investment Planning capabilities to help organizations optimize investment planning to make the right investments in the right assets at the right time. The HxGN EAM Digital Work mobile app provides field technicians with real-time access to asset registry information, work orders, and inventory management. HxGN EAM boasts reliable uptime, and the flexibility and scalability to enable organizations to grow as their requirements evolve.

Asset Performance Management
HxGN EAM's comprehensive asset management solution enables maintenance professionals to know the best way to fix any compromised asset and instills confidence in knowing it is the best economically beneficial remedy for business's bottom line. With built-in performance monitoring and reactive, preventative, predictive and consumptive maintenance capabilities, users can monitor the condition of assets, detect potential problems, and prevent disruptions with maintenance alerts. HxGN's APM-enabled asset management supports the full asset lifecycle, allowing for ongoing optimization of efficiencies for a businesses’ critical assets. This approach helps to realize the full potential of mission-critical equipment, increasing asset utilization, improving capital allocation, and enable more sustainability-centered initiatives.


HxGN EAM Digital Work
HxGN EAM Digital Work is a mobile platform that puts work management, inspection management, digital checklist capabilities and asset registry information directly into the hands of field workers. Teams can then access, capture and manage information directly from the job site.

Digital Work is a self-service mobility architecture that offers the flexibility to customize the mobile experience to meet the specific needs of different departments and functional teams. The user interface can be tailored to match the required work at hand to improve the capture of data in real-time, increase the accuracy of the information collected, and boost efficiency across work execution, asset management, and supply chain processes.


HxGN EAM Video

HxGN EAM Competitors

HxGN EAM Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

HxGN EAM (formerly Infor EAM) is a configurable enterprise asset management platform. The solution was acquired by Hexagon from Infor in late 2021.

IFS Ultimo EAM, IBM Maximo Application Suite, and SAP Enterprise Asset Management are common alternatives for HxGN EAM.

The most common users of HxGN EAM are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(10)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users of Infor EAM with Sapphire Systems have praised the software for its excellent application and user-friendly interface. This makes it easy for users to navigate and perform various tasks within the system. The software offers automation capabilities, allowing users to automate EAM user access review and granting MRC/ORG access for the Admin user group. Additionally, users have found it beneficial to customize reports and make process improvements in the EAM application, giving them more control over their reporting requirements.

The software's ability to handle large amounts of data and provide meaningful depictions for reporting has been highly appreciated by users. They are able to effectively track interventions, manage outsourced contracts, spare parts, inventory, work orders, and generate reports in their maintenance departments. In various industries such as manufacturing and fleet management, Infor EAM has proven valuable in support, progress logging, and implementation. Although some users may find the software challenging to learn without assistance from consultants, overall it has increased company efficiency and improved asset management for many businesses. However, there have been concerns raised about the complexity of customization during the software rollout process. Some users have also experienced communication issues with sales representatives and associates. Despite these challenges, Infor EAM with Sapphire Systems has been successful in delivering support, training, project management, and effective asset management solutions to its customers.

Highly Configurable and Adaptable User Interface: Many users have praised the highly configurable and adaptable user interface of Infor EAM, stating that it is easy to use in various environments. The ability to customize the system to individual preferences provides flexibility and enhances usability.

Strong Asset Management and Financial Depreciation Calculation: Reviewers appreciate the ability of Infor EAM to properly maintain assets and calculate financial depreciation for fixed asset management. This feature enhances overall asset management capabilities, allowing users to effectively track and manage their assets while ensuring accurate financial reporting.

Useful Screen Designer Feature: The screen designer feature in Infor EAM has been described as helpful by users. It allows them to easily identify related tables and grant access to specific user groups, streamlining data management processes and improving efficiency.

Difficult to Understand and Not User-Friendly: Users have consistently found the system to be difficult to understand and not user-friendly. Many reviewers have mentioned that they struggled with navigating the interface and locating functions and values within the system. Some users even reported the need for coding SQL from scratch in order to perform certain functions. Complex Configuration and Customization: The configuration and customization of the system were described as complex and requiring professional consultants by several users. It seems that setting up the system and understanding its workflow can be confusing for individual users, leading to a cumbersome experience. Additionally, some reviewers felt that a large back-end support staff is necessary for customization and administration. Limited Dashboard Options with Room for Improvement: Several users expressed dissatisfaction with the limited dashboard options provided by the system. They desired more flexibility in customizing their dashboards according to their specific needs. Furthermore, users also mentioned that the overall theme of the user interface could benefit from improvements, as it was often described as dull, boring, and messy. Overall, these three cons - difficulty in understanding and lack of user-friendliness, complex configuration process requiring professional consultants, and limited dashboard options - were commonly highlighted by multiple reviewers.

Reviews

(1-5 of 5)
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Review of HxGN EAM

Rating: 8 out of 10
Incentivized
August 03, 2022
Verified User
Vetted Review
Verified User
HxGN EAM
4 years of experience
Use Cases and Deployment Scope
HxGN Enterprise Asset Management was implemented to help with improving the effectiveness of the organization’s asset management solution. Specifically how we used the product was for managing equipment; some of these assets could be located at various buildings. Prior to implementing this solution many of the asset management was quite decentralized and thus tracking and reporting at a consolidated level was difficult. For example, some of the asset lists were kept using local spreadsheets and logs. Trying to get a view of everything, especially if assets were moved from one location to another was difficult. HxGN EAM provided a practical solution that enables better and real-time reporting. This help with optimizing operations.
Pros and Cons
  • Real-time reporting; this was an improvement on the stand-along Microsoft Excel-based reports
  • Integrates with Oracle; linking to an enterprise system help to link with the ledger
  • Generally user friendly; the user interface and navigation is relatively intuitive to use
Likelihood to Recommend
HxGN EAM is probably better suited for larger enterprise solutions where there is a need for enterprise asset management. At our organization, we had a long asset list but also at multiple sites and building locations. With many sites, we found it difficult to sometimes track the assets. The HxGN EAM product allowed for a consolidated view as well as good on-time reporting that can also be customized for different parts of the organization or user groups. This solution generally integrated well with our organization; this should be assessed for your organization.
Most Important Features
  • Integration with current system; for example, the opportunity to link assets to ledger
  • Easy for users to use; the product needed to be intuitive and easy for all levels for example from technical clerks to upper management
  • Good reporting; consolidated reporting to get a view of all assets across many sites
Return on Investment
  • Helps with more efficient decision-making and tracking; for example, closer and accurate tracking is an early indication if an asset needs to be replaced
  • Organizes inventory of assets; tracking the assets across multiple sites and buildings and giving an easier system to move and manage a full picture view
Alternatives Considered
  • AssetWorks Enterprise Asset Management (EAM System) and IBM Maximo
HxGN EAM is relatively comparable. Much of the software solutions for large enterprise businesses offer relatively comparable features and functionality. For example, integration with our organization's asset management strategy. The set-up of the asset management is organization-specific depending on the type of assets. At our organization, it was primarily equipment and buildings. HxGN EAM stacked up well against the other major solutions such as SAP EAM, IBM Maximo, etc. It may be best to include it as part of the options assessed for a solution to consider.
Other Software Used

Easy to configure, quick to implement, and packed with built-in standard functionality!

Rating: 10 out of 10
Incentivized
August 03, 2019
Verified User
Vetted Review
Verified User
HxGN EAM
14 years of experience
Use Cases and Deployment Scope
We are using EAM throughout the whole organization as a central database for all fixed assets. It is used both by technical groups as well as administration and finance (for financial depreciation). All interventions on our installations are traced in EAM, and for outsourced contracts, we are using EAM as the central tool for managing such contracts based on SLAs and KPIs defined in EAM.
Spare parts located in storerooms are also managed with EAM, and material lists and pick tickets are used to prepare parts for technical interventions.
Pros and Cons
  • EAM is highly configurable and can be used to manage virtually any type of assets, or for more complex technical installations.
  • It is really simple and quick to configure, even for non-developers, such as business analysts and administrative staff.
  • The user interfaces are relatively intuitive (for being an enterprise application) and also possible to simplify and configure for specific users groups.
Likelihood to Recommend
EAM is a very capable application without necessarily making it a complex tool to use. The nice thing with EAM is that, thanks to its configuration capabilities, it can be implemented in a multi-stage manner where users can start simple and then later (and over time) expand the usage as they learn or better understand its full potential.
Return on Investment
  • The implementation/configuration is fast and straightforward, which has been important for us when using it to replace multiple legacy systems.
  • We have also been able to easily replace old paper-based processes with EAM.
Usability
9
EAM is overall simple to use, especially since the UI and individual forms can be configured per user group with simple clicks by a system administrator.
Support Rating
8
The user support is better than average when comparing it to other software vendors we use. Normally they reply very quickly, but there is also a tendency to even reply too fast without fully analyzing or understanding the whole underlying problem. However, when we ask support to escalate something to the development team, this is done quickly as well.
Alternatives Considered
The ease of configuration, scalability, and built-in functionality were the main reasons for us to go with EAM.
Other Software Used

Access inventory reports and track work orders easily with Infor EAM!

Rating: 10 out of 10
Incentivized
May 20, 2019
Verified User
Vetted Review
Verified User
HxGN EAM
1 year of experience
Use Cases and Deployment Scope
Our company recently started using Infor EAM software to better track our inventory and work orders in our maintenance department. We also use Infor EAM software to generate reports on our inventory and work orders to present to our executive team for review.
Pros and Cons
  • Easy form customization
  • Cloud based for simple access
  • Option to create multiple access levels
Likelihood to Recommend
If you have a large warehouse with thousands of parts that you need to track and run reports on, then this software is for you. However, I would not recommend it if your business has no need for the tracking and reporting features.
Return on Investment
  • Increased efficiency
  • Accurate reporting
  • Simple to track
Alternatives Considered
Infor EAM is much better than the alternates that I've used in the past. We selected Infor EAM for their customization features and their phenomenal support team.

Infor EAM can work for you

Rating: 9 out of 10
Incentivized
November 09, 2016
Verified User
Vetted Review
Verified User
HxGN EAM
5 years of experience
Use Cases and Deployment Scope
We provide Infor EAM support to multiple clients in the manufacturing and fleet industries. We also use Infor EAM internally to log in and track progress of support incidents from our clients. Additionally, we provide implementation and consulting services for Infor EAM.
Pros and Cons
  • Easy to customize for specific needs of our clients.
  • Allows system administrators to develop custom reports with Cognos and make these reports accessible to all users, or specific user groups.
  • Easy to apply custom business rules using Flex SQL.
  • User friendly even to a beginner. I always say if a user can navigate an MS Office product, they can navigate Infor EAM.
Likelihood to Recommend
Newer versions recently released are ideal in the facilities maintenance industry. Coming from a major airport having this new module would certainly resolve many issues that are common in facilities management. With Infor EAM being so easy to customize for a specific industry, you always have the power to add or remove what you need or what you don't need. However, over time you always find a need to bring certain features back into service.
Return on Investment
  • Infor EAM works as well as the data contained. Management has to be dedicated to a change in culture and everyone must buy into this.
  • Infor EAM is very useful in exposing shoddy maintenance practices, or poor reaction to required maintenance. A company cannot be afraid to let the system work for them, and take the necessary actions to improve maintenance practices to prolong the life of their investments.
  • The only negative, is as mentioned above, Infor has the capabilities with KPIs and custom reports to easily identify unacceptable maintenance practices.

Infor EAM does the intricate stuff so the bean counters don't have to!

Rating: 9 out of 10
Incentivized
October 26, 2015
BM
Brad Mikes
Managing Partner
Incentive Payroll Experts, LLC (Information Technology and Services, 1-10 employees)
Vetted Review
Verified User
HxGN EAM
6 years of experience
Use Cases and Deployment Scope
My organization uses EAM in a specialized way (product support versus maintenance). But we consult with and support several Fortune 1000 companies that use EAM for asset management. It is primarily used by the maintenance departments of the various corporations (manufacturing, building services, etc.).
Pros and Cons
  • Highly configurable and customizable throughout the entire system. User defined fields, custom data grids, custom links, the list goes on and on.
  • Strong Work Management program. The work order process can absolutely be configured to meet the client's process.
  • Mobile offering is fantastic. Use tablets (Android or iOS) to complete corrective work orders, PM work orders and even issue parts to work orders. These devices make it simple to take pictures and add them to the work order.
  • KPI's quickly display the most important data and In-boxes make it easy for users to get to their key processes quickly.
Likelihood to Recommend
Infor Enterprise Asset Management is definitely well suited for manufacturing. It handles fleet assets, facilities management and municipalities as well. It even does a decent job of equipment calibrations in the biomedical field. Currently, Infor has three releases of its EAM software (10.2, 11.0 & 11.1). They are updating it constantly. I see this as a very viable product for years to come.
HxGN EAM Feature Ratings
Return on Investment
  • Increased maintenance labor utilization
  • Decreased part inventory cost by showing parts that currently are used
  • Easily keeps track of equipment cost
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