Hyland RPA (formerly AM Ensemble)

Hyland RPA (formerly AM Ensemble) Reviews

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Ratings and Reviews
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Score 9 out of 10
Vetted Review
Verified User
Review Source
It is being used by the IT department. Our first implementation was for the Employee Terminations process. It was estimated to save us 15 man hours per week at the time we initiated the project. We are also in the process of adding requests for Multi-Factor Authentication resets.
  • The ability for the RPA Analyst to document an existing process
  • The ability to use the RPA Analyst project to create a project in RPA Designer
  • The ease of learning workflow actions & concepts in RPA Designer
  • Understanding the infrastructure and all the components (e.g. Activities, Manager, Designer, Conductor, Database, Login Service) was difficult at first
  • Understanding the compatibility between versions of all the components was difficult at first
  • New versions of Activities are being rolled out at a rapid pace, therefore, not understanding compatibility between components can make change control cumbersome
Hyland RPA is well suited for highly repetitive manual processes. It works really well with more modern web applications. It is more difficult to work with older client-server applications where fields, buttons, and links may be harder to identify, but with time and experience using the tools, most problems can be resolved.
Hyland has been very responsive to our support tickets. They have consistently responded within their SLA.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are currently using Hyland RPA [(formerly AM Ensemble)] in our New Business department with plans to roll it out to other departments later this year. We were seeing that with increased sales, our New Business team was having a difficult time keeping up with the demand of settling our new contracts and the act of settling was extremely simple. It was taking about 30% of the day to get everything settled and thought that if we had that process automated, it could free those individuals up to be more productive in other areas and focus more on our customers than a repetitive task.
  • Configurability
  • Transparency
  • Ease of Implementation
  • Lack of dedicated support
  • Documentation
  • Training
The reason Hyland RPA [(formerly AM Ensemble)] fit so well with us was because of how integrated we are with Hyland. We use other RPA products that have APIs behind them that are much more cost-effective but this fit in extremely well into the Hyland ecosystem and allowed us to customize it to make our existing workflows more automated. It's also well suited for teams that do not have development bandwidth. Our solution was able to be completely customized by individuals with no development background.
The support right now is pure community-based. The support team around this product is based in Germany and getting answers to problems tends to take a while. Also, this product is new to the Hyland portfolio and there aren't a ton of resources that are knowledgeable yet on the product.

Hyland RPA (formerly AM Ensemble) Scorecard Summary

What is Hyland RPA (formerly AM Ensemble)?

Hyland RPA is presented as a comprehensive RPA suite that enables organizations to reach the full potential of RPA technology — from process analysis to bot management. With Hyland RPA, organizations can automate inefficient and costly manual data-processing tasks without extensive system integration or custom coding, in order to reduce costs and improve efficiency, employee satisfaction, and information security and compliance.

Hyland RPA (formerly AM Ensemble) Pricing

Hyland RPA (formerly AM Ensemble) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is Hyland RPA (formerly AM Ensemble)?

Hyland RPA is presented as a comprehensive RPA suite that enables organizations to reach the full potential of RPA technology — from process analysis to bot management. With Hyland RPA, organizations can automate inefficient and costly manual data-processing tasks without extensive system integration or custom coding, in order to reduce costs and improve efficiency, employee satisfaction, and information security and compliance.

Who uses Hyland RPA (formerly AM Ensemble)?

The most common users of Hyland RPA (formerly AM Ensemble) are from Mid-size Companies and the Insurance industry.