Hyland RPA

Hyland RPA
Formerly AM Ensemble

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Score 8.3 out of 100
Hyland RPA


What is Hyland RPA?

Hyland RPA is presented as a comprehensive RPA suite that enables organizations to reach the full potential of RPA technology — from process analysis to bot management. With Hyland RPA, organizations can automate inefficient and costly manual data-processing tasks without...
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What is Hyland RPA?

Hyland RPA is presented as a comprehensive RPA suite that enables organizations to reach the full potential of RPA technology — from process analysis to bot management. With Hyland RPA, organizations can automate inefficient and costly manual data-processing tasks without extensive system…

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Product Details

What is Hyland RPA?

Hyland RPA helps to make content management lifecycle more accurate, compliant, and secure by automating low-value tasks and provides a holistic digital transformation experience. Hyland RPA makes intelligent automation accessible across the entire organization, automating repetitive and rules-based tasks, to drive accelerated business cycles and reduced errors. Humans work in tandem with the digital workforce for increased operational efficiency. Bots automatically pick up the next available highest prioritized task when done with one, maximizing bot utilization. Hyland RPA is designed to be deployed and configured without extensive coding and customization. Hyland RPA offers reusable, plug-and-play activity blocks that help in decreasing development time and accelerate ROI from automation.

Hyland RPA Features

  • Supported: Hyland RPA Analyst: Creates documentation through automatic sequencing of the process steps
  • Supported: Hyland RPA Designer: Offers low-code, drag-and-drop tools to create brand-new automations
  • Supported: Hyland RPA Conductor: Ensures optimal environment performance and resource utilization with task pulling feature
  • Supported: Hyland RPA Manager: Provides a web-based, central administrative interface for managing and customizing bots

Hyland RPA Screenshots

Screenshot of RPA ManagerScreenshot of RPA DesignerScreenshot of RPA Platform

Hyland RPA Competitors

Hyland RPA Technical Details

Deployment TypesOn-premise
Operating SystemsWindows
Mobile ApplicationNo
Supported LanguagesEnglish
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Reviews and Ratings




(1-2 of 2)
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Score 9 out of 10
Vetted Review
Verified User
It is being used by the IT department. Our first implementation was for the Employee Terminations process. It was estimated to save us 15 man hours per week at the time we initiated the project. We are also in the process of adding requests for Multi-Factor Authentication resets.
  • The ability for the RPA Analyst to document an existing process
  • The ability to use the RPA Analyst project to create a project in RPA Designer
  • The ease of learning workflow actions & concepts in RPA Designer
  • Understanding the infrastructure and all the components (e.g. Activities, Manager, Designer, Conductor, Database, Login Service) was difficult at first
  • Understanding the compatibility between versions of all the components was difficult at first
  • New versions of Activities are being rolled out at a rapid pace, therefore, not understanding compatibility between components can make change control cumbersome
Hyland RPA is well suited for highly repetitive manual processes. It works really well with more modern web applications. It is more difficult to work with older client-server applications where fields, buttons, and links may be harder to identify, but with time and experience using the tools, most problems can be resolved.
Hyland has been very responsive to our support tickets. They have consistently responded within their SLA.
Score 8 out of 10
Vetted Review
Verified User
We are currently using Hyland RPA [(formerly AM Ensemble)] in our New Business department with plans to roll it out to other departments later this year. We were seeing that with increased sales, our New Business team was having a difficult time keeping up with the demand of settling our new contracts and the act of settling was extremely simple. It was taking about 30% of the day to get everything settled and thought that if we had that process automated, it could free those individuals up to be more productive in other areas and focus more on our customers than a repetitive task.
  • Configurability
  • Transparency
  • Ease of Implementation
  • Lack of dedicated support
  • Documentation
  • Training
The reason Hyland RPA [(formerly AM Ensemble)] fit so well with us was because of how integrated we are with Hyland. We use other RPA products that have APIs behind them that are much more cost-effective but this fit in extremely well into the Hyland ecosystem and allowed us to customize it to make our existing workflows more automated. It's also well suited for teams that do not have development bandwidth. Our solution was able to be completely customized by individuals with no development background.
The support right now is pure community-based. The support team around this product is based in Germany and getting answers to problems tends to take a while. Also, this product is new to the Hyland portfolio and there aren't a ton of resources that are knowledgeable yet on the product.
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