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Hyland RPA

Hyland RPA
Formerly AM Ensemble

Overview

What is Hyland RPA?

Hyland RPA is presented as a comprehensive RPA suite that enables organizations to reach the full potential of RPA technology — from process analysis to bot management. With Hyland RPA, organizations can automate inefficient and costly manual data-processing tasks without…

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Learn from top reviewers

Ramp up your organization quickly on how to automate repetitive manual processes with Hyland RPA

Rating: 9 out of 10
August 11, 2021
Vetted ReviewVerified User
It is being used by the IT department. Our first implementation was for the Employee Terminations process. It was estimated to save us 15 man hours per week at the time we ini...
Continue reading
Luis Garcia
Professional - Information Technology
Senior Business Systems Analyst
CrossCountry Mortgage, LLC
Hyland RPA1 year of experience

Robot takeover helps drive automation

Rating: 8 out of 10
July 9, 2021
IncentivizedVetted ReviewVerified User
We are currently using Hyland RPA [(formerly AM Ensemble)] in our New Business department with plans to roll it out to other departments later this year. We were seeing that w...
Continue reading
Verified user
C-Level Executive
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Hyland RPA

Hyland RPA

N/A
Unavailable

What is Hyland RPA?

Hyland RPA is presented as a comprehensive RPA suite that enables organizations to reach the full potential of RPA technology — from process analysis to bot management. With Hyland RPA, organizations can automate inefficient and costly manual data-processing tasks without extensive system…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Hyland RPA?

Hyland RPA is an end-to-end automation suite designed to support an enterprise in the digital transformation journey by automating tasks and streamlining the overall business processes implementation.

  • Hyland RPA Analyst
    Enables users to analyze processes down to the click level and automatically documents process steps to save time on the front end, reduce errors, and set the RPA project up for success.
  • Hyland RPA Designer
    Gives users low code, drag and drop tools to create and modify automations, to accelerate time to deployment and ROI.
  • Hyland RPA Conductor
    Allows organizations to run automations at an enterprise scale to ensure optimal environment performance and bot utilization.
  • Hyland RPA Manager
    Allows users to manage the digital workforce using a real-time dashboard with controls for starting, stopping and prioritizing automations, adding tasks, and resolving exceptions.

Hyland RPA Features

  • Supported: Hyland RPA Analyst: Creates documentation through automatic sequencing of the process steps
  • Supported: Hyland RPA Designer: Offers low-code, drag-and-drop tools to create brand-new automations
  • Supported: Hyland RPA Conductor: Ensures optimal environment performance and resource utilization with task pulling feature
  • Supported: Hyland RPA Manager: Provides a web-based, central administrative interface for managing and customizing bots

Hyland RPA Screenshots

Screenshot of Hyland RPA Analyst, which enables users to analyze processes down to the click level and automatically documents process steps.Screenshot of the Hyland RPA Designer, that gives users with low code, drag and drop tools to create and modify automations.Screenshot of Hyland RPA Manager, used to manage the digital workforce through a real-time dashboard with controls for starting, stopping and prioritizing automations, adding tasks, and resolving exceptions.

Hyland RPA Integrations

Hyland RPA Competitors

Hyland RPA Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesNorth America, Central America, South America, Europe, Middle East, Africa, Australia, Asia
Supported LanguagesEnglish, German
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Comparisons

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Reviews and Ratings

(2)

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why

Ramp up your organization quickly on how to automate repetitive manual processes with Hyland RPA

Rating: 9 out of 10
August 11, 2021
LG
Luis Garcia
Senior Business Systems Analyst
CrossCountry Mortgage, LLC (Real Estate, 5001-10,000 employees)
Vetted Review
Verified User
Hyland RPA
1 year of experience
Use Cases and Deployment Scope
It is being used by the IT department. Our first implementation was for the Employee Terminations process. It was estimated to save us 15 man hours per week at the time we initiated the project. We are also in the process of adding requests for Multi-Factor Authentication resets.
Pros and Cons
  • The ability for the RPA Analyst to document an existing process
  • The ability to use the RPA Analyst project to create a project in RPA Designer
  • The ease of learning workflow actions & concepts in RPA Designer
Likelihood to Recommend
Hyland RPA is well suited for highly repetitive manual processes. It works really well with more modern web applications. It is more difficult to work with older client-server applications where fields, buttons, and links may be harder to identify, but with time and experience using the tools, most problems can be resolved.
Return on Investment
  • Hyland RPA has had a positive impact on our Employee Terminations process by reducing 15 man hours per week and has a potential to grow as our company grows
  • There is a potential for Hyland RPA to positively impact our company by reducing and additional 60 man hours per week with already identified targets
Support Rating
9
Hyland has been very responsive to our support tickets. They have consistently responded within their SLA.
Usability
9
Both RPA Analyst and RPA Designer are easy to learn and with experience almost any manual process can be automated. Once, the infrastructure is understood any organization should be able easily scale up it's automation efforts across multiple departments.

Robot takeover helps drive automation

Rating: 8 out of 10
Incentivized
July 09, 2021
Verified User
Vetted Review
Verified User
Use Cases and Deployment Scope
We are currently using Hyland RPA [(formerly AM Ensemble)] in our New Business department with plans to roll it out to other departments later this year. We were seeing that with increased sales, our New Business team was having a difficult time keeping up with the demand of settling our new contracts and the act of settling was extremely simple. It was taking about 30% of the day to get everything settled and thought that if we had that process automated, it could free those individuals up to be more productive in other areas and focus more on our customers than a repetitive task.
Pros and Cons
  • Configurability
  • Transparency
  • Ease of Implementation
Likelihood to Recommend
The reason Hyland RPA [(formerly AM Ensemble)] fit so well with us was because of how integrated we are with Hyland. We use other RPA products that have APIs behind them that are much more cost-effective but this fit in extremely well into the Hyland ecosystem and allowed us to customize it to make our existing workflows more automated. It's also well suited for teams that do not have development bandwidth. Our solution was able to be completely customized by individuals with no development background.
Most Important Features
  • Integrated with Hyland
  • Visibility into reporting
  • Ease of configurability
  • Dedicated support
  • Documentation
Return on Investment
  • Reduced the need to hire additional staff
  • 90-100% coverage of contract settling
  • Reducing errors
Alternatives Considered
Hyland RPA [(formerly AM Ensemble)] is much easier to configure and is fully integrated with Hyland. We probably would have used Selenium to accomplish what we were looking for but that required development resources and we were going to have to build in the integrations with Hyland and OnBase manually. This was useable out of the box and saved on development time
Other Software Used
Users and Roles
7
Currently, they represent the processing of new business contracts. Our New Business team spends a considerable amount of time settling contracts each week and Hyland RPA allows that process to be completely automated and allows those people to focus on my important tasks.
Support Headcount Required
4
We have a wide range of skill sets that currently support Hyland RPA internally. The person who installed it and configured it just has basic business knowledge and does not have a development background. They did however, have a comprehensive OnBase background which allowed them to configure it properly.
Business Processes Supported
  • Automation
  • Accuracy
  • Reduce staffing needs
Innovative Uses
  • Auto settling new business contracts
Future Planned Uses
  • Automate agent licensing
  • Configuring software builds
  • Testing OnBase builds
Likelihood to Renew
10
Our teams are now completely dependent on this solution and we've restructured our teams around the new processes we now have in place. It would be extremely difficult to be able to move forward without this product. We are more likely to buy more RPA bots than not renew at this point in time.
Products Replaced
No
Key Differentiators
  • Product Features
  • Product Usability
  • Product Reputation
The single most important factor in our decision was its ability to integrate with the rest of the Hyland ecosystem. Without that feature, we would have chosen another more cost-effective solution. The ability to integrate it with Hyland's OnBase outweighed the cost because alternatives would have forced us to spend development hours in building custom integrations.
Evaluation Lessons Learned
I don't think we would change anything. We knew what options were available to us and we fully understood what projects and savings were going to be contributed to this project. Having the ability to evaluate the cost of the product to the cost of implementation really allowed us to make the best decision.
Support Rating
5
The support right now is pure community-based. The support team around this product is based in Germany and getting answers to problems tends to take a while. Also, this product is new to the Hyland portfolio and there aren't a ton of resources that are knowledgeable yet on the product.
Premium Support
We are an enterprise customer for Hyland and already have full support for everything within Hyland's ecosystem. It did not make sense for us to purchase additional support packages when we are already paying for basic support for everything else we do with Hyland.
Bug Resolution
Yes
The first time we submitted a bug, we were told to submit it on the RPA community page. It was not resolved timely because we had to coordinate schedules with the people in Germany and basic support could not answer the questions that we had. The process for submitting on the community page was confusing because that process was different than any other bug submitting process Hyland has.
Exceptional Examples of Hyland RPA Support
When we first came onto the Hyland RPA product, their entire product leads helped us onboard and connect us with the individuals that could help answer the technical questions that we had. The support team in Germany is extremely knowledgeable on the product and were willing to help with any way necessary to help us solve our problems.
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