The largest reason for this rating is due to the Microsoft pay for support model. If the user has an active support agreement with microsoft then the support is good with timely responses and support personnel who will work the problems to completion. The knowledge bases are very large and difficult to search. There are a large number of resources available. Microsoft licensing models make it difficult to properly license environments.
Companies can't remove reviews or game the system. Here's why
Most of the time, you can find support on the thousands of websites, blogs and community sites that are out there. Very much Internet supported, and if you don't stray too far away from the standard setup of Hyper-v, you shouldn't go wrong. I've had to call a couple of times, and Microsoft was very good at resolving my problem. it seem that Microsoft has heard from people and their support system, and are doing a much better job in this.
Hyper-V is greatly supported by techs around the world. There are tons of forums, help websites and individuals ready to answer questions. I've never needed to contact Microsoft for help...because help is so easy to find out there. Do a search online for anything related to Hyper-V and you will certainly find an article with spelled out steps on how to do what you are looking to do.
I gave it a middle of the road rating - as far as getting direct help from Microsoft this never seems to happen. (Good luck getting ahold of them.) Getting help from online support forums is pretty much where I get all my help from. Hyper-V is used quite widely and anything you could need help with is out there and easily searched for on your favorite search engine.
This is one of the main reasons we use Hyper-V instead of others. Having Microsoft's backing really takes the edge off if we run into issues. With other products, it's easy to get into the blame game of he said she said. With Hyper-V and Microsoft, we don't have to worry about that.
Microsoft's virtualization with Hyper-V helps us daily and we have never had any technical problems, errors and failures. It is an extremely reliable solution. Hyper-V provides us with a lot of security and reliability because as each virtual machine works independently of the others, a problem that arises in one of them - as a security vulnerability, will not affect the others. Also, migration and expansion became easier because changing the virtualization environment service is now a task that can be done quickly, as well as expanding the infrastructure.
We still have not had the need to request support directly from Microsoft or a Microsoft partner, but there are a lot of resources online for Microsoft's Hyper-V (discussion forum, Microsoft service, etc.). The environment is very easy to set up and very intuitive to install and get up and running with no trouble.
Microsoft support is quick to respond and knowledgeable in the server support. Also, there is a large user base so it is very easy to Google any problems or configuration issues and find a solution online.
I've never needed to open a support case for Hyper-V, as I've always been able to find remedies in documentation or forum posts. I think that speaks for how well the product performs.
Microsoft support is pretty good but it is also like all support. It depends on who you get. When you buy a node specifically for Hyper-V from someone like dell you get the premier support access so you call cell and then they call ms if they cannot resolve the issue. The support is hit or miss but that is no different from any other. I will say they are better than most places, we have not had a bad experience as of yet.
We haven't had to use any support with Microsoft for Hyper-V and tend to find all answers we need are relatively easy to find on user forums and help websites, so nothing else I can really report on here in terms of quality of support or my feelings towards it at the moment.
It is standard Microsoft technology, that is bundled, even with Windows 10 Pro! Anyone can use it, spool a VM and explore the benefits of virtualisation. The enterprise version, bundled with Windows Server is even better, as it offers advanced functionality, for example, real-time VM migrations, failover cluster, ease of use, reliability (for the most part) and, did I mention it is absolutely free (as part of your existing licenses)? I would recommend it to anyone exploring virtualisation, as the initial investment is very low and is overall a great product.
There is a wealth of documentation for Hyper-V since it's so widely used. You should have no problem getting all the help you need deploying, managing, and troubleshooting any issues that come up.
Always willing to help when needed.
There is a lot of online support with Microsoft Technet that is available to everyone. It answers a lot of questions and allows a forum for users to ask customized questions where other users can share their experiences and knowledge. Since we are a Gold partner our support level is higher than normal and allows us a more direct path for support issues.
It would be better if Microsoft offered instant support instead of call-back support, and it would be nicer if it were at no cost, but when you don't need to pay anything for the product, I can understand why they have to charge something. If I could have anything changed in support, it would be faster access to a technician and for support to be based in the US to make some of the communication easier as some technicians are hard to understand due to language barriers.