Hypersocket Reviews

2 Ratings
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Score 8.0 out of 101

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Craig Lockley profile photo
Score 8 out of 10
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Hypersocket by NervePoint was used to provide a self-serve password reset functionality for our end users in hopes of limiting the time and resources required to complete the task by the IT Department. The functionality was simple and intuitive for some, but complex for non-computer savvy people. The lack of help-desk functionality still limited much of the assistance with resetting security question & answers to just the IT Department, which became an equal task to manage as it would have been to just manage an active directory password reset.

Multi-factor authentication integration is reliable but the use case scenarios of our business need limited its usability.
  • Centralized identity management was a key feature for an on-premise password manager especially now that many systems are segregated, regardless of how integrated an ecosystem may be with Secure LDAP, Single Sign-on or multi-app software (for example, Atlassian Suite). There are many that are free but becomes a task to manage. Hands down, the best feature.
  • Mobile functionality was also key, it allowed remote users to access self-service functionality or manage their passwords through their mobile device which extended their ability to work if a workstation became unavailable, at a meeting, while also implementing into the DRP and BCP.
  • Self-Service password management meets the standards, especially with a self-hosted solution. Cloud-based solutions are equally as susceptible to attacks as an on-premise solution and most stakeholders prefer the latter.
  • Help-Desk functionality similar to OneIdentity Self-Service Password Manager, as it provides additional users that do not require administrative access to assist with managing end-users who may have locked themselves out of HyperSocket Access Manager by forgetting their own security questions.
  • Too many features which become unusable and feel like the payment plans are not flexible since it's an all-in-one product with one price. It is not necessarily a bad thing as most subscription-based pricing forces a buyer to pay more for an integral service that is only available on the highest price-plan. You really do get what you pay for, but we found many of our use-case scenarios limited the product.
  • This isn't necessarily against the product, just a personal opinion around Multi-Factor authentication which is always primarily driven mobile devices. Not all companies or end-users have access to a multi-factor device, (or in our case, are allowed to have access to a cell phone while servicing members/clients). This creates a shortfall to allow multi-factor functionality to extend to all users unless there are hardware tokens, which can be miss placed or left out more easily as most users don't treat it the same way they would their personal smartphone.
HyperSocket is very well suited if the resources and budget are made available. There is not much a learning curve for the IT Department or for those users already familiar with two-factor authentication. There will be some education and training requirements for most end-users as the notifications and general verbiage can be confusing for some. It may also show some exploits within some end-users who are unaware of a notification but will use the email to reset an expired password without thinking twice if it may have been a phishing email or the opposite where an end-user deletes or ignores the expiration email notification expecting it to be spam/phishing.
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Score 8 out of 10
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It is used to retain the ability to manage passwords in the legacy domain of an acquired business line.
  • Self service password resets
  • Ability to synchronize a primary account password with secondary accounts
  • Flexibility and intuitivness
  • Synchronization with AD can be faster

It has great flexibility with multiple domains, and the ability to sync or not sync passwords between primary and secondary accounts.

I'd like to see a more granular set of permissions for the help desk role tied to an OU path rather than a whole directory. You can [create this] by defining multiple directories based on OUs but is less flexible this way.

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Hypersocket Scorecard Summary

About Hypersocket

Hypersocket (formerly Nervepoint) enables organizations to efficiently manage and administer end users and their access to disparate systems by empowering end users to manage their own accounts across multiple systems both on-premise and in the cloud, while allowing IT to gain control over user sprawl, cut support and gain in-depth business insight.
Categories:  Identity Management

Hypersocket Features

Has featurePassword Reset
Has featureAccount Unlock
Has featureUser Management

Hypersocket Screenshots

Hypersocket Integrations

Active Directory, Office365, Google Apps, Unix, Solaris

Hypersocket Competitors

ManageEngine ADSelfService Plus, NetIQ Password Self Service Reset, Netwrix Password Manager

Pricing

Has featureFree Trial Available?Yes
Has featureFree or Freemium Version Available?Yes
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Hypersocket Support Options

 Free VersionPaid Version
Forum/Community
FAQ/Knowledgebase
Phone
Live Chat
Email

Hypersocket Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android