IBM Aspera on Cloud

IBM Aspera worked out well for my company. In online retail, you are subjected to huge data storage and a large amount of file sharing. The biggest concern with file sharing is the size of the file and the security standards you have to follow when sharing that file. IBM Aspera was able to fit the needs well. For file transfer it is the fastest tool, we have shared files that exceeded 300 GB, and sometimes more than 500 GB, and Aspera takes less than 5 minutes for the file transfer to happen with a medium-speed internet connection. Another reason we use Aspera is that we have multiple locations around which we share files and it not a hassle to implement and support Aspera on those locations. We support Aspera at our client locations as well, and it is very easy to give clients and vendors access to Aspera. The biggest challenge has been the frequent version updates, installing updates for a company that operates around the clock is a huge challenge. We also found some features missing like search and filtering, and it is very much required for our company that we have those features.

The service provided by the authorized vendor was excellent. It was a good collaboration between the vendor IT team and internal IT team. They provided us with a timeline and we verified and approved that timeline. Daily stand ups and weekly meetups were conducted to update the internal team on progress. They were able to deliver all deliverables on time also, they conducted both alpha testing and beta version testing in time. Overall, they were able to complete the implementation in the given timeline.

The support from IBM is fast and reliable. Very knowledgeable engineers provide you with the support on Aspera. We had a very good experience when opened tickets and we were able to get our issues resolved quickly. Most solutions are provided within a day so you can expect a quick turnaround time. Overall, the support has been very good.

IBM Aspera is well suited to companies that span across the globe since it makes sense to use a cloud solution.
It is also great for enterprise-sized companies since it makes file sharing so much easier.

Aspera is perfect to share large-format files over internet, especially when the internet connection is not stable. No value-added if it is for small and conventional sized files. Also in the case of migration of large volumes of data to the cloud, be ready to pay as the cost goes high. It is also not the best option to store and archive the files permanently due to the cost.

The support team is supportive and reactive. You can open a ticket and chat with the support team.

There is no better transfer service being offered for the price, and no other transfer service that isn't renting pipe from IBM can touch the speed. Aspera can be used by any part of an organization, workspaces can be spun up in less than a minute, files can be transferred as fast as the pipe allows, and shared in seconds.

IBM Support is fast, knowledgeable, and works as a team. When I open a ticket, regardless of severity, I get an answer in an hour or less. A team of engineers looks at the problem and provides documented solutions, and even gives a post-mortem of an event so that we can easily understand what went wrong. I have never had a ticket open for more than 24 hours.