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Sales

Data Loss Prevention

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Automotive

Camp Management

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Tour Operator

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Appian Community Edition

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Application - Infrequent

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IBM Case Manager

Case Management Software approaches the task of dealing with work to be done to achieve a customer-centric outcome, which is generally not repeatable. Cases are responses to customer problems, claims, or requests that require intervention by skilled knowledge workers, and cannot be handled by straight-through automated processing.

Case Management

IBM Case Manager Demo

In this demo, we will walk-through the onboarding process being used by a very progressive, leading-edge company. A new applicant has just completed filling out an online job application. By using advanced capabilities, an applicant profile and an employee folder (case), pre-populated with the application information, has been automatically created. The HR Manager reviews the applicant information. Finding an excellent match, the HR Manager assigns the applicant package to the Hiring Manager for review. After review, the Hiring Manager completes an interview and proceeds with an approved offer. The applicant, using a mobile device, reviews and accepts the offer. He then receives a set of documents and materials to be completed prior to reporting. In parallel, the Hiring Manager reviews the checklist of activities and begins the formal onboarding process. The HR Manager completes the onboarding process by reviewing the status of individual onboarding activities and feedback on the onboarding process as part of a standard 90-day review period.

Employee Onboarding (IBM Case Manager)

Banking - Loan Processing (IBM Case Manager & Datacap)

This demo shows IBM Forms being used with IBM Case Manager. The scenario shown within part 1 is a customer filling out an IBM Form to dispute a transaction on their credit card. In part 2, an internal bank user will view the case that was created and validate the information entered by the user.

This video is best viewed in HD while in full screen.

The source code for this demo is available at https://greenhouse.lotus.com/plugins/plugincatalog.nsf/assetDetails.xsp?action=editDocument&documentId=7F1CA23964B1154D8525799300006B2B&Login

IBM Forms and ICM Demo - Part 1

IBM Forms and ICM Demo - Part 2

Government Services - Unemployment Benefits & Retraining (IBM Case Manager & IBM Content Navigator)

Likelihood to Recommend

IBM is a global technology and innovation company headquartered in Armonk, NY.  It is one of the largest technology and consulting employers in the world, with approximately 427,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and advanced servers and supercomputers. Utilizing its business consulting, technology and R&amp;D expertise, IBM says it helps clients become "smarter" as the planet becomes more digitally interconnected. This includes working with organizations and governments to build systems that improve traffic congestion, availability of clean water, and the health and safety of populations. IBM invests more than $6 billion a year in R&amp;D, just completing its 18th year of patent leadership. IBM Research has received recognition beyond any commercial technology research organization and is home to 5 Nobel Laureates, 9 US National Medals of Technology, 5 US National Medals of Science, 6 Turing Awards, and 10 Inductees in US Inventors Hall of Fame. The company was behind the inventions of the PC; SABRE travel reservation system; UPC codes, Watson, the Jeopardy!-playing computing system, and much more.

IBM FileNet Content Manager

IBM Case Manager 2018-04-03 15:33:41

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TrustRadius

User experience

Deployment model

Integration support

Learning curves

Ibm bpm

Integration with cloud

Developer experience

Workflow management

Rest api

Business operations

Document types

Different roles

Home

Case Management Software

We have been using IBM Case Manager across our organization and other various clients like health, banking etc. Case Manager is being used widely for us to revolve complex workflows/case by leveraging use of case manager API to connect to content engine and connect to user through rich user interface with implementing OOTB case manager features and custom widgets.

IBM Case Manager provide case builder to build customer solution that create your case types, workflows, relevant document types that connect with cases, and capability of authorizing people to access through different roles.
IBM Case Manager provides lot extensive case REST API which allows applications to integrate with IBM Case Manager and Content Engine.
IBM Case Manager comes with one of the admin client tool which is very easy for an administrator to manage the solution deployments.

Integration with IBM BPM.
Integration with Cloud

We have been seeing organizations who implemented ICM had faster processing of their transactions.
We have been seeing organizations who implemented ICM found improved customer service

IBM Case Manager

Overview

What is IBM Case Manager?