IBM Clinical Development (ICD)

IBM Clinical Development (ICD) Reviews

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Gerald Wilson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is used across our organization to enable our medical team to do thorough research. The user interface is flexible and easy to learn how it works. Data collected from different sources are centralized at one location for better analysis. The platform ensures that our research goes beyond the current technology to get excellent feedback from our clients.
  • It is well suited in research.
  • Data collection from different sources.
  • I have not experienced any area that requires improvement .
This is a great platform that has boosted our organization in research and data collection. It integrates data that is reliable for planning and effective in decision making. The support team is always ready to offer any assistance when contacted. Research in medicine and health-related challenges has highly improved since we deployed this tool.
The customer service team is very supportive. It has supported our implementation since we started investing on this platform. Educating our team members on how to effectively work with IBM Clinical Development was well planned and our team started working with it within the shortest time possible. I can say the overall process was very productive.
Score 9 out of 10
Vetted Review
Verified User
Review Source
ICD is being used specifically by our Data Management Department here at Veristat. We design CRFs and studies per the sponsor's request/specification for their clinical trials so that study coordinators can enter the data into the system. We use it to track subjects, analyze data, prepare reports, and send SAS extracts to sponsors so they can present results to their regulatory agencies.
  • Friendly user interface.
  • Ability to code complex queries and visit rules.
  • Intuitive.
  • Missing ability to batch add dynamics to a page.
  • Better organization of visit rules if you have a lot.
  • Many changes require mid study updates
IBM has been well suited for all of the studies that we have helped build and manage at Veristat. As previously mentioned, it has a very intuitive interface and pages are easy to build. Queries, dynamics, and visit rules are easy to build and I like that IBM will show if there are current errors or potential errors with your setup.
IBM support is always extremely responsive when I send them questions. They usually respond within 15 minutes to let me know they are looking into the question. They have also helped with Data Interventions, as well as help coding some difficult visit rules for us. They have helped substantially on many of our studies.
Score 6 out of 10
Vetted Review
Verified User
Review Source
Michelle Barrick | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Currently, we are offering IBM as a data management (EDC) tool for our clients that our Data Management department can customize to meet their needs for research/data collection.
  • Ease of subject data entry for site data entry.
  • Ease of query review for CRA management and source verification.
  • Ability to generate data tables for general study review.
  • Would like to have more access to report review. Most of the functions are controlled by the initial data management setup of the specific reports. I would like to be able to run my own custom programs as a CRA (some way to bypass internal programming).
  • Sites note that they are limited in pulling tables (with specific information ) based on internal programming. I only see what DM has allowed with the CVS/EXCEL tables.
  • Better user guide to assist with training.
Overall, one of the better systems that I have used. Seems to be able to have applications for Phase I and Phase II data entry. I have not had any serious issues/complaints with the program.
Quick and responsive to issues.
Score 9 out of 10
Vetted Review
Verified User
Review Source
ICD is currently being piloted by certain project teams in Development. The hope is that ICD can help us better organize and visualize clinical trial information.
  • Provides detailed data on-demand
  • Allows rapid study design
  • Provides standardization across all clinical trial elements
  • Some modules are expensive
  • Reporting could be more user friendly (steep learning curve)
  • Training should utilize more (simple) examples
ICD is a good tool for companies currently utilizing multiple software platforms to create and monitor clinical trial information. Due to the price, it is best suited for large pharmaceutical manufacturers with active pipelines and high R&D spend. ICD's value is more limited to smaller, more focused companies.
We have had no problems with user support response times or availability.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use IBM Clinical Development in our clinical department collecting data for all of our studies. It is a useful tool in collecting data from around the world.
  • It is highly customizable and easy to program.
  • There is a wide variety of data that can be collected from IRB/site information to clinical data.
  • ICD provides comprehensive edit language to program for accurate results.
  • Page dynamics are very useful when including or hiding certain data questions.
  • Reporting is very clunky and most often needs to be programmed by IBM itself. Getting Excel listings isn't user friendly for all employees.
  • The date functions are limited when setting up visit windows.
  • The User Manual gets to be a bit confusing in areas. It would benefit using direct examples when explaining programming.
  • Having the ability to attach documents (i.e., IRB approval in the Site Documents section) would be beneficial instead of getting a separate CTMS.
  • The audit trail report is non-functional for us. There is too much data for it to handle.
ICD is a good tool for collecting data but you have to have other programs to analyze that data. Payments are difficult to track and reporting is mostly non-existent. As a data specialist, I know how to 'see' the data but I have to filter [and] sort the Excel sheet quite a bit in order to pass it on to those requesting the data. Our FDA reports go through a third-party to format correctly and we still need to validate their tables which takes much longer than it should.

This is the first system I've used for electronic data capture and overall it is functional. There are items I wish I had better control over (visit windows, payments, reporting), but ICD is easy to use and easy to program for basic collection. I'm fairly sure I could spend more time on the nuances of the system but there's simply no time when involved in a large subject study.
ICD's support team is phenomenal. They are quick to answer or indicate that they need to research to provide an answer. There are some things that they cannot do which we can be annoying but we deal with it (visit windows). I have been very happy with the support team.
Raul E. Lopez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
IBM Clinical Development is being used by the Data Management department to build protocol-specific study databases for capturing clinical trial data. Several DM employees use the platform to build studies. Our clinical department uses the platform to review the data which is entered by the research sites. Our Statistical Programming department uses the data extracted from the platform to develop the standardized data tabulation model to be included for generating tables, listings and figures for inclusion in Clinical Study Reports, which are submitted to the FDA. The platform also helps us manage clinical supplies being shipped from supply depots to clinical sites.
  • Study Database design.
  • Randomization and trial supply management.
  • Electronic data capture.
  • Electronic patient reported outcomes.
  • eConsent capabilities.
  • Advanced data validation logics.
  • Design error identification.
IBM Clinical Development is very dynamic and customizable, while keeping the integrity of the way it captures and extracts data.
IBM Clinical Development had great support. All problems or issues are handled with importance and often resolved on the same day.
Score 9 out of 10
Vetted Review
Verified User
Review Source
IBM Clinical Development is used in Research and Development to capture and house data generated during various clinical trials. It provides a platform to build a study database, and enables cleaning and monitoring of the data that is used to prepare the listings for FDA submissions. This application allows us to control and track user access, has many reporting features, and provides an audit trail of all actions performed in the database.
  • Study build process is relatively easy to learn, and there are many tools within the system to help builders throughout the process.
  • Outstanding support - both technical / Helpdesk (with system features and capabilities) and project management. Each organization has their own Client Success Manager, and ours is doing an excellent job.
  • Periodical enhancements based on the users/clients/s feedback.
  • Training materials are very well prepared and organized.
  • The response to suggestions/issues on how to enhance the system functionalities is slow.
  • Use of some functionalities is non-standard and requires additional payments.
  • Certification in certain modules (e.g. Data Migrator) is expensive.
IBM Clinical Development is a great platform for medical device studies. It is user-friendly and allows external data imports. The drawback in some studies, especially pharma, may be the concept of repeating pages rather than one page with repeating rows. Also, the study design cannot be imported from an Excel spreadsheet, so for companies building multiple studies in a tight timeframe, this slows down the process.
Our organization has been using both IBM Clinical Development and in-house applications. The main considerations on which one to use for a particular study is time to get the databases running, cost, and ease of use. For some studies, the time and cost of using ICD are negative factors, and an in-house system is selected.
November 12, 2020

Great EDC System

Score 8 out of 10
Vetted Review
Verified User
Review Source
IBM Clinical Development (ICD) is being used by our U.S. team because only U.S. sponsors consider using IBM Clinical Development (ICD). In other regions, it is not widely used, and few people know this system, so it is not beneficial to promote it to our clients in the bidding.
  • Intuitive design interface
  • Well-organized online manual and training material
  • Robust error checking and step-by-step wizard
  • Helpdesk has solid expertise
  • Page design: Dynamic control fields like dynamic searchlist drop down; which contents can be changed depends on the data entry.
  • System query: Implement the edit check on cross repeated pages.
  • MSU process: Assign study revision to multiple sites with just one click.
IBM Clinical Development (ICD) is easy to learn not only for designers but also for end-users. It has a well organized design wizard for designers to go over the design process step by step and a strong, solid design checking tool to see if there are any errors or warnings on the design.
The support is helpful with fast responses.
Score 9 out of 10
Vetted Review
Verified User
Review Source
IBM Clinical Development is one of the preferred EDC vendors that is being used in widely used in our organization. I have been using IBM Clinical Development for designing the study databases and also as one of the end users of these EDC, and the experience so far has been amazing!

The best part of working with IBM Clinical is that it is very user-friendly. Thereby reducing the overall turn around time of any activity, and thus reducing the cost and the time spent on building and maintaining a project on IBM.
  • User-friendly database build module. Thus enabling study builds in record times.
  • Effective Randomization and Inventory management module.
  • IBM Clinical Development has one of the amazing technical support teams in the industry.
  • We cannot have multiple study accesses for a study in the studies supported by IBM clinical. eg. Coder and Data manager.
  • Though all the study-build related errors are flagged on the study-build page, some errors like incorrect dynamics applied, which eventually affects the subject PDF extraction, reports, etc.
  • When the study is imported from another IBM studies, certain attributes remain running in the background even if it seems to be disabled.
I would highly recommend IBM Clinical Development because it suits the industry requirement, and also due to user-friendly interface.
Amazing support staff!
Score 7 out of 10
Vetted Review
Verified User
Review Source
ICD is used by Data Management Department, CRA Department and project manager might also have experience with IBM CD. From designer's perspective, ICD has very strong Dynamic functions. It is also very user friendly. However, some function can not be implemented. For example, format of subject ID is limited, some edit check cannot be done with simple / advance way. For advance editor, if logic is too complex, it takes time to pull elements from functional pane.
  • Very good dynamic system. Avoid site to see information unnecessary.
  • User friendly. No need to have strong programming background.
  • Study customized system setting.
  • Wish Advanced Editor can be both manually edited and pull the elements
  • Consider more possibility of Subject ID
  • System setting document can not import study attributes
  • Cannot add repeating cycle X if my memory is correct
Stage I and Stage IV study require less complex edit check.
Study with less cycles or cohorts.
Feedback from customer support is timely. Also, effective advices were provided.
Score 8 out of 10
Vetted Review
Verified User
Review Source
IBM Clinical Development is used by our data management department with other EDC system[s]. We use it to design our clinical studies to collect data. IBM Clinical Development is a strong and easy to use EDC system - the late[st] update provided to the system [is] very helpful and give[s] more solutions option to the users.
  • Easy to use.
  • Flexible.
  • All in one place.
  • efficient certification training
  • CTMS
  • eConsent
  • Stronger reporting
IBM Clinical Development makes the study design easy. Working with IBM Clinical give[s] control to the designer all in one place. Something to improve is the testing for the design and the error messages: they are not always helpful and sometimes the issue is not identified by the error and need[s] much more investigation.
Sometimes the answers seems not thought [out] enough. Too generic and don't address the issue, multiple contacts are needed just to explain the need, [and] it feels that the help desk is more worried about closing the request than answering the question.
  • no training
February 19, 2021

Overall Happy Customer

Score 8 out of 10
Vetted Review
Verified User
Review Source
IBM Clinical Development (ICD) is being used to conduct and manage clinical trial data. It is being used by specific departments in the organization. IBM Clinical Development (ICD) helps in collection of the clinical trial data directly from various sites in a study very smoothly. It is really user friendly when it comes to setup of any study.
  • User friendly and easy to use
  • Fast
  • Easy-to-create reports
  • EDC support system to be enhanced and calls should be arranged to discuss it in detail by sharing screen over a Zoom call or MS teams (or by any other preferred method).
  • Page dynamics tab should have advanced expression editor enabled, along with basic editor.
  • An additional option to post a re-query should be made available. Currently, if a re-query is to be posted, the original answered query needs to be closed and a new query needs to be generated. This does not provide a reference to the previous query on which this re-query is posted.
IBM Clinical Development (ICD) is best suited while setting up a study. It is really quick and very simple to set up a study without unnecessary complexities in navigation. Though, it may not be suited to build a study with high design complexity, for an Oncology study where the sub-folders are needed, for example.
Support is very quick in their responses and always eager to help and have our issues resolved on highest priority; much appreciated. However, as previously mentioned, calls should be preferred to share screen and discuss the issues, but this should not be charged extra, since we just need additional support on the already existing configuration/settings.
Score 7 out of 10
Vetted Review
Verified User
Review Source
In my organization, IBM Clinical Development (ICD) is being used by my department, namely clinical data management. We prefer to use this over other commercially available EDC products because ICD offers us a very intuitive and unified platform, which is adaptable and can be customized to different needs of different clinical projects.
  • Electronic data capture (EDC)
  • Data integration
  • Randomization and trial supply management (RTSM)
  • It should have an e-learning module where trainings can be assigned to individuals based on their desired role
  • Mobile EDC app for Andorid and iOS
Is well suited in scenarios where the main requirement is to design and manage randomization and trial supplies in a single interface with minimal coding. It is not appropriate in scenarios where the budget is short for EDC and associated modules, since what comes default might not be sufficient or the project may need advanced resources/modules (e.g., laboratory management), which come at additional cost.
Support is very quick in their responses and always eager to help and have our issues resolved on highest priority. Much appreciated.
February 12, 2021

Good but can be Best

Score 8 out of 10
Vetted Review
Verified User
Review Source
We have identified IBM as our preferred vendor to conduct our studies to pharmaceutical companies. Data management group and sites where clinical trials are being conducted use it to enter the data of patients.
  • Easy
  • Fast
  • Reports
  • Ease creating edit checks.
  • Ease of finding help.
  • Good helpline guidelines.
To build studies fast, IBM Clinical Development can be a good database to consider.
Always there to help and has solution to our issues.
February 12, 2021

Keep it simple

Score 10 out of 10
Vetted Review
Verified User
Review Source
Within our organization [IBM Clinical Development (ICD)] is used across departments- Data management, Monitoring, Project management, Clinical support. It supports corresponding services from clinical trials study builds and data management; to monitoring, study and site management and throughout study completion.
  • Data management activities from initial study build and development
  • Report generating , data listing capabilities
  • System interoperability, within system i.e. availability of various modules
  • System interoperability, across systems i.e. data integration
  • Monitoring management module
  • Project management module
  • Direct data capture
  • Ideally EMR integration
Thinking best suited for full service projects to include integrate all modules/ capabilities. May not be suitable depending on regulations regarding esource.
Support is always very quick to respond and helpful in addressing resolving questions.
Score 9 out of 10
Vetted Review
Verified User
Review Source
MD-CLINICAL is medical device research organization and we organize clinical trials around the world. IBM is our first choice database to collect clinical data. The study database is designed and built by us and used by our team and study team in the clinical trial sites.
  • IBM CD has a great number of options/modules and can be adapted to any kind of clinical trial.
  • IBM CD is user friendly.
  • The support team is always ready to help and support and give useful tips.
  • IBM CD should think about spreading their data center also in other places than just in US. That would be handy due to GDPR to have it e.g. in Europe, or in Asia.
  • From my point of view, the IBM CD prices are fine, but for start-up companies the IBM CD is unreachable due to price. Other solutions need to be offered to them.
IBM CD is well suited for any clinical trial as mentioned. Only where we can not use it is for some start up companies where the budget is very limited.
IBM CD support team is ready 24/7, they are very professional and always helping to find a solution in difficult situation
Score 8 out of 10
Vetted Review
Verified User
Review Source
IBM Clinical Development is being used for building clinical studies which is then set live, so that the site can enter data which is monitored and stats runs analysis.
  • It is an electronic data capture where we can build studies, collect data, monitor data and edit- check.
  • We can also issues queries, generate reports, attach additional documentation.
  • It has the ability for electronic signature.
  • The system does not have much electronic trial master filing function.
  • I dont think it accepts documents in various format like pdf, Word, Excel, etc.
IBM Clinical Development has lot of features and is definitely well suited for building clinical studies but, I think some of its features would be [better] suited for pharma studies than diagnostic studies.
IBM Clinical Development support team respond[s] immediately when we contact them. Also, if they are not able to provide a solution immediately, they do let us know or keep us posted about the status of our issue. So far, the experience has been good.
Score 6 out of 10
Vetted Review
Verified User
Review Source
IBM Clinical Development is being used by our external CRO and our internal Clinical department to track patient data and progress on 3 of our ongoing company-sponsored clinical trials. However, I have access to monitor the progress of the trials and patient status. Management must understand the near real-time progress of our clinical trials so we can make informed decisions and data analyses as possible.
  • Tracking data entry
  • Allowing for data queries for accuracy & completeness
  • More user friendly and useful data reports
  • Live graphing of trial data
Smaller company clinical trial tracking using an external CRO. IBM Clinical Development is critical. You design the database correctly upfront and have an experienced and detailed data management professional who understands the clinical data and analyses desired.
I am not involved in the direct support and maintenance of the database. However, my colleagues have always been able to establish my appropriate access.

What is IBM Clinical Development (ICD)?

IBM® Clinical Development is a unified, cloud-based Clinical Data Management System designed to help reduce the cycle time to start, amend, and manage clinical studies — enabling life sciences organizations to deliver therapies and innovations faster to their patients.

Boasting a proven track record of over 3000+ clinical trials, in 90+ countries, with 1 million+ participants, the vendor states IBM® Clinical Development will help pharmaceutical, medical device, and CROs to shorten study cycle time and reduce costs.

In addition to its core electronic data capture (EDC) functionality, IBM® Clinical Development offers a fully-integrated portfolio of modules that are designed to suit every trial, including:

Medical Coding with Watson - Designed to increase efficiency by leveraging AI to build consistency and reduce errors
eConsent - Deliver quick and easy remote participant consenting without additional EDC integration
Open Platform Data Integration - Allows users to build and automate data connectors with minimal coding
Reporting and Analytics - Provide Data Managers to use pre-built or custom reports to derive single and cross-study insights
Electronic Clinical Outcome Assessment (eCOA) - Strengthens Participant Centricity with live, automatic data sync with EDC

Visit to learn more!

IBM Clinical Development (ICD) Screenshots

Access key site performance metrics with Smart ReportsBuild logic, with ease, into your studies with Advance Expression EditorDynamic and configurable analytics powered by CognosEnhance patient experience with eCOA's My Clinical Diary

IBM Clinical Development (ICD) Videos

Watch Quality data is critical for successful clinical trials. But it can be hard to collect data remotely and efficiently because of technological constraints and difficulty in keeping patients engaged. If you strive for better adherence, more timely participant data, streamlined remote consenting, and the option to conduct decentralized trials, explore electronic clinical outcome assessment and eConsent within IBM Clinical Development.

Watch Medical Coding with Watson technology within IBM Clinical Development is designed to help medical coders by instantly providing suggestions in real time for fast, accurate coding. Using sophisticated Artificial Intelligence instead of standard algorithms, our technology can help speed up the workflow and provide consistency.

Watch Learn why IBM® Clinical Development is trusted with thousands of clinical trials around the world. Uniquely designed with data managers, site users, and participants in mind, IBM Clinical Development empowers CROs, pharmaceutical, and medical device companies to have full control and confidence in every stage, from start up to submission. Watch the demo and see how smart technology can help your team accelerate your trials.

Watch See why Veristat and MMS are trusting IBM Clinical Development with their critical, time-sensitive COVID-19 studies

IBM Clinical Development (ICD) Downloadables

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IBM Clinical Development (ICD) Competitors

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IBM Clinical Development (ICD) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesWorldwide usage
Supported Languages50 + languages and dialects

Frequently Asked Questions

What is IBM Clinical Development (ICD)?

IBM Clinical Development (formerly eClinicalOS) is a cloud-based electronic data capture (EDC) system.

What is IBM Clinical Development (ICD)'s best feature?

Reviewers rate Support Rating highest, with a score of 8.1.

Who uses IBM Clinical Development (ICD)?

The most common users of IBM Clinical Development (ICD) are from Mid-size Companies and the Pharmaceuticals industry.