IBM Clinical Development (ICD)

IBM Clinical Development (ICD) Reviews

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Score 10 out of 10
Vetted Review
Verified User
Review Source
IBM clinical development team helps us all the way during setup, making everything a lot easier. Every time that we were stuck it helped us find a way to do it better. They guide us all the way through until we were fully functional. They took us by hand on every step
Gerald Wilson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The customer service team is very supportive. It has supported our implementation since we started investing on this platform. Educating our team members on how to effectively work with IBM Clinical Development was well planned and our team started working with it within the shortest time possible. I can say the overall process was very productive.
Score 9 out of 10
Vetted Review
Verified User
Review Source
IBM support is always extremely responsive when I send them questions. They usually respond within 15 minutes to let me know they are looking into the question. They have also helped with Data Interventions, as well as help coding some difficult visit rules for us. They have helped substantially on many of our studies.
Score 8 out of 10
Vetted Review
Verified User
Review Source
ICD's support team is phenomenal. They are quick to answer or indicate that they need to research to provide an answer. There are some things that they cannot do which we can be annoying but we deal with it (visit windows). I have been very happy with the support team.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Sometimes the answers seems not thought [out] enough. Too generic and don't address the issue, multiple contacts are needed just to explain the need, [and] it feels that the help desk is more worried about closing the request than answering the question.
February 19, 2021

Overall Happy Customer

Score 8 out of 10
Vetted Review
Verified User
Review Source
Support is very quick in their responses and always eager to help and have our issues resolved on highest priority; much appreciated. However, as previously mentioned, calls should be preferred to share screen and discuss the issues, but this should not be charged extra, since we just need additional support on the already existing configuration/settings.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our organization has been using both IBM Clinical Development and in-house applications. The main considerations on which one to use for a particular study is time to get the databases running, cost, and ease of use. For some studies, the time and cost of using ICD are negative factors, and an in-house system is selected.
Score 8 out of 10
Vetted Review
Verified User
Review Source
IBM Clinical Development support team respond[s] immediately when we contact them. Also, if they are not able to provide a solution immediately, they do let us know or keep us posted about the status of our issue. So far, the experience has been good.

What is IBM Clinical Development (ICD)?

IBM® Clinical Development is a unified, cloud-based Clinical Data Management System designed to help reduce the cycle time to start, amend, and manage clinical studies — enabling life sciences organizations to deliver therapies and innovations faster to their patients.

Boasting a proven track record of over 3000+ clinical trials, in 90+ countries, with 1 million+ participants, the vendor states IBM® Clinical Development will help pharmaceutical, medical device, and CROs to shorten study cycle time and reduce costs.

In addition to its core electronic data capture (EDC) functionality, IBM® Clinical Development offers a fully-integrated portfolio of modules that are designed to suit every trial, including:

Medical Coding with Watson - Designed to increase efficiency by leveraging AI to build consistency and reduce errors
eConsent - Deliver quick and easy remote participant consenting without additional EDC integration
Open Platform Data Integration - Allows users to build and automate data connectors with minimal coding
Reporting and Analytics - Provide Data Managers to use pre-built or custom reports to derive single and cross-study insights
Electronic Clinical Outcome Assessment (eCOA) - Strengthens Participant Centricity with live, automatic data sync with EDC

Visit https://www.ibm.com/products/clinical-development to learn more!

IBM Clinical Development (ICD) Screenshots

Access key site performance metrics with Smart ReportsBuild logic, with ease, into your studies with Advance Expression EditorDynamic and configurable analytics powered by CognosEnhance patient experience with eCOA's My Clinical Diary

IBM Clinical Development (ICD) Videos

Watch Quality data is critical for successful clinical trials. But it can be hard to collect data remotely and efficiently because of technological constraints and difficulty in keeping patients engaged. If you strive for better adherence, more timely participant data, streamlined remote consenting, and the option to conduct decentralized trials, explore electronic clinical outcome assessment and eConsent within IBM Clinical Development.

Watch Medical Coding with Watson technology within IBM Clinical Development is designed to help medical coders by instantly providing suggestions in real time for fast, accurate coding. Using sophisticated Artificial Intelligence instead of standard algorithms, our technology can help speed up the workflow and provide consistency.

Watch Learn why IBM® Clinical Development is trusted with thousands of clinical trials around the world. Uniquely designed with data managers, site users, and participants in mind, IBM Clinical Development empowers CROs, pharmaceutical, and medical device companies to have full control and confidence in every stage, from start up to submission. Watch the demo and see how smart technology can help your team accelerate your trials.

Watch See why Veristat and MMS are trusting IBM Clinical Development with their critical, time-sensitive COVID-19 studies

IBM Clinical Development (ICD) Downloadables

IBM Clinical Development (ICD) Integrations

IBM Clinical Development (ICD) Competitors

IBM Clinical Development (ICD) Pricing

IBM Clinical Development (ICD) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesWorldwide usage
Supported Languages50 + languages and dialects

Frequently Asked Questions

What is IBM Clinical Development (ICD)?

IBM Clinical Development (formerly eClinicalOS) is a cloud-based electronic data capture (EDC) system.

What is IBM Clinical Development (ICD)'s best feature?

Reviewers rate Support Rating highest, with a score of 8.4.

Who uses IBM Clinical Development (ICD)?

The most common users of IBM Clinical Development (ICD) are from Mid-size Companies and the Pharmaceuticals industry.