IBM Cloud Databases Reviews

Not needing to be supported is the best type of support.

We're generally satisfied with the level and scope of support that we've received.

We've reached out several times with issues described before, such as billing issues and database backup issues. Each time we reached out to support, they were helpful and responsive in getting our situation resolved. Ideally we wouldn't have had any billing or backup issues but we realize these things happen and it was nice to know that support would work with you to get the issue resolved quickly

I believe they deserve a 9/10 because the support team always goes above and beyond making sure each case has been resolved.

we have not used support

Support is helpful enough, but we haven't always had questions answered in a satisfactory manner. At one time we realized that Compose had stopped taking database snapshots on its two-per-day schedule, and had in fact not taken one for many days. Support recognized the problem and it was fixed, but the lack of proactive checks and the inability to share exactly what happened has caused us to look elsewhere for production work loads.

Very slow response times and the responses have often not been satisfactory.

The support is fast, knowledgeable, but I would like to see an addition of how a certain event could have affect my application.

I think I only used once the support and just worked

Questions always get answered quickly, I once had an issue with the query terminal which turned out to be a bug in their software. It got fixed very quickly.