IBM Cloud File Storage Reviews

20 Ratings
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Score 7.9 out of 100

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Reviews (1-7 of 7)

Nicolas Hubert | TrustRadius Reviewer
April 09, 2020

Currently the best cloud file option on the market

Score 7 out of 10
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7
I just had one issue requiring contacting the support. People were very friendly and helpful. I cannot rate better because I have not been exposed to other similar situations (just had one single issue in 6 months), and cannot rate lower because this proves that IBM is trustworthy. I think it is fair.
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Georgios Samaras | TrustRadius Reviewer
January 21, 2020

Amazing options and great customer support!

Score 8 out of 10
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9
That is the most important part of their services. Anytime I had questions about interface issues or technical support, there were absolutely no questions left unanswered. Their customer support is there 24/7 to answer any questions. Additionally, Cloud File Storage is getting updated constantly and after every update, we receive a detailed notification of those changes. Kudos!
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Anonymous | TrustRadius Reviewer
April 07, 2020

Great product and would highly recommend!

Score 7 out of 10
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9
Any time we have had an issue with the program and needed support, IBM has been great. Whether it be via email, calls or instant chat, we always get the support we need and in a timely matter. Their support is without a doubt, top notch and we highly recommend it.
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Anonymous | TrustRadius Reviewer
January 20, 2020

Worth every penny!

Score 8 out of 10
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8
Anytime I have needed any assistance with setting up or troubleshooting an issue with this software, whether it be through email or phone, their support team has been helpful, prompt, and easy to work with. I am overall very satisfied with the support they provide that I receive. One of the most helpful teams.
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Anonymous | TrustRadius Reviewer
January 17, 2020

Safe and reliable storage for your files

Score 8 out of 10
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8
IBM Cloud File Storage is a great way to store safely and share files with clients and administrators safety. The pricing also makes it more easy to maintain in a non-profit organization. There is always room for improvement. The navigation could be more user-friendly as many employees and clients are students.
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Anonymous | TrustRadius Reviewer
January 16, 2020

A true cloud ready storage solution for businesses large and small

Score 9 out of 10
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Support Rating

10
Those in our organization that have reached out to IBM for assistance with some light support questions received prompt responses and follow-up communication. IBM even offered to have an on-site resource if needed for us to be sure we were configured correctly at one of our locations. We were very pleased with their level of service.
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Feature Scorecard Summary

Service-level Agreement (SLA) uptime (6)
8.4
Dynamic scaling (7)
8.2
Elastic load balancing (6)
8.6
Pre-configured templates (5)
6.6
Monitoring tools (7)
7.5
Pre-defined machine images (4)
7.2
Operating system support (5)
7.8
Security controls (5)
8.2

About IBM Cloud File Storage

IBM Cloud provides a File Storage service allows the user to deploy and customize flash-backed NFS-based file storage from 25 GB to 12,000 GB capacity with up to 48,000 IOPS.

IBM Cloud File Storage Technical Details

Operating Systems: Unspecified
Mobile Application:No