IBM Cloud Pak for Business Automation

IBM Cloud Pak for Business Automation

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Score 8.9 out of 100
Top Rated
IBM Cloud Pak for Business Automation

Overview

Recent Reviews

User friendly

10 out of 10
August 09, 2022
The software is easy to use and dependable. It's far better than all other business automation tools we tried and is much more …
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Secure Content Management Tool

7 out of 10
February 15, 2022
The experience in working with IBM Cloud Pak for Business Automation is great. Its cloud capability along with data analytics and …
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Kunal Jaipuriar's review

10 out of 10
February 09, 2022
For digitalization and automation of business, we have been using this. It helped us in the orchestration of business processes and models …
Continue reading

Fair review

10 out of 10
February 01, 2022
We are using Cloud Pak for business automation to create software help Telcom and banks in their daily jobs like repetitive tasks using …
Continue reading
Read all reviews

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Pricing

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What is IBM Cloud Pak for Business Automation?

IBM Cloud Pak for Automation allows the user to design, build and run automation applications and services on any cloud, using pre-integrated automation technologies and low-code tools. IBM Cloud Pak is the latest deployment option of the IBM automation platform for digital business, available on…

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.ibm.com/cloud/cloud-pak-for…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is IBM Cloud Pak for Business Automation?

IBM Cloud Pak for Business Automation is a modular set of integrated software, built for any hybrid cloud, designed to quickly solve tough operational challenges. It includes a set of AI-powered automation capabilities – content, capture, decisions, workflows, and tasks – and boasts a flexible model that lets users start small and scale up as needs evolve. The vendor states that with RPA, users will free up human employees, speed decisioning with operational intelligence, and expand to automate key types of work across core operations, as well as secure environments and bring trust and transparency to multiparty workflows. The solution can be tailored to integrate with existing investments. With actionable AI-generated recommendations, built-in analytics to measure impact, and business-friendly tooling to speed innovation, the vendor boasts the solution has helped clients reduce process completion times by 90%, decrease customer wait times by half, reduce risk, and save thousands of work hours that were then reallocated to higher value work.

IBM Cloud Pak for Business Automation Features

  • Supported: Built-in AI generated recommendations and performance dashboards
  • Supported: Market-leading core software capabilties
  • Supported: Low-code tooling and RPA
  • Supported: Flexible, modular pricing and deployment options
  • Supported: Process mining and modeling

IBM Cloud Pak for Business Automation Video

IBM Cloud Pak for Business Automation Competitors

IBM Cloud Pak for Business Automation Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsLinux
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

IBM Cloud Pak for Automation allows the user to design, build and run automation applications and services on any cloud, using pre-integrated automation technologies and low-code tools. IBM Cloud Pak is the latest deployment option of the IBM automation platform for digital business, available on Red Hat OpenShift.

Pega Platform, Appian, and OpenText AppWorks are common alternatives for IBM Cloud Pak for Business Automation.

The most common users of IBM Cloud Pak for Business Automation are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.
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Comparisons

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Reviews and Ratings

 (49)

Ratings

Reviews

(1-22 of 22)
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Jada Sherif | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I use IBM Cloud Pak for Business Automation as our essential solution for digital transformation transitions for our SMBs and Enterprises. I can easily connect it to my clients' ERP systems as soon as we implement it for them, and it immediately starts to collect data with in-depth analysis to enable me to assist my client with the deepest intelligent analytical information for better decision-making. I'm able to easily identify issues, resolve them, and keep track of my production workflow's efficiency. I always recommend Process Mining to almost every client who joins our network, whether for information technology services or for marketing purposes; process Mining is an essential digital transformation tool nowadays, and IBM did a good job in this one.
  • Easily managing, monitoring, collecting and processing data seamlessly
  • Better document processing and data management
  • Getting rid of all the repetitive tasks and manual labor to give employees the chance to use their time for higher logical tasks
  • Reducing errors and minimizing the risk of human-mistakes.
  • Helping our clients and us to build a better infrastructure that is scalable with minimum efforts and faster deployments
  • We would appreciate it if they introduced additional pre-built procedures to assist us to save time and discover new automation opportunities with various use-cases.
  • There are several restrictions: multiple users cannot log in to the system at the same time, and other activities should be put on hold while the procedure is ongoing, which is nearly impossible.
  • I have some concerns about the documentation. It takes time to learn how to use cloud technology.
  • The implementation isn't simple. This caused some confusion among our junior team members.
Our clients were having a lot of troubles with procurement, ordering, and billing because it's never easy to scale without having the right tools. Especially these days for enterprises, it's essential to have Process Mining with Robotic Process Automation as a part of the digital transformation for a seamless AI-driven operation to get over the enterprise scaling challenges. However, we were able to separately assess purchasing, ordering, invoicing, and payment. Using IBM's Process Mining, after a long journey of troubles for our clients in their procurement, ordering, and billing processes. We succeed in getting them over these issues after implementing IBM Process Mining and the entire IBM Cloud Pak for Business Automation. We're able now to provide them with a clear picture of the actual end-to-end P2P procedure. It is also assisting us by forecasting the reason that we may confront in the near future, therefore alerting us to take the appropriate measures.
August 09, 2022

User friendly

Score 10 out of 10
Vetted Review
Verified User
Review Source
The software is easy to use and dependable. It's far better than all other business automation tools we tried and is much more user-friendly. We are very happy with it. It's very dependable which is important for my coworkers, clients, and customers on the B2C and B2B sides of the business.
  • Automates business operations
  • Easy to integrate
  • Automation capabilities
  • Business processes
  • Price
  • More notice on product launches
  • Videos on features
Well suited for small through large organizations. Medium too, although I think small and large would benefit the most. It's a safe product and seamless. They launch features often and new updates to stay competitive in the marketplace. Their software is impressive and liked by many other colleagues that I speak to.
Ravi Khunt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
IBM Cloud Pak for Business Automation helps to streamline the automation process. Earlier, we need to write a lot of code to do a certain task, but now IBM Cloud Pak for Business Automation provides an automation process, so now we can easily complete the task without any breaches. Now user experience is improved by using IBM Cloud Pak for Business Automation.
  • Automation workflow
  • Document processing
  • Auto scaling
  • Using open source container
  • As such all functionality is up to the mark
  • May we can provide more services in automation workflow, like third-party integration
IBM Cloud Pak for Business Automation is well suited to all types of business requirements. - Like user can install on On-Premises as well and can install in the cloud also. - Also it provides a hybrid option to work with When you don't need to write complex code for a particular task module, then you can use Automation Workflow to complete tasks easily.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We're a marketing agency based in Egypt and we manage over +50 leading accounts in the Middle East, We have saved a lot of money and reduced a lot of time by automating most of our daily processes while making sure no human error risk anymore, This led us to seek for evolving our network operations and thanks to Cloud Pak Network Automation we just achieved the zero-touch stage, The third thing is their expertise in AI Technologies and involving it in every tool is making our workflow so much easier and this was one of the reasons we got convinced to switch from AWS to IBM, They have incredible capabilities when it comes to AI/ML and this was one of the factors we're growing faster than ever now.Thanks IBM.
  • Decision Management
  • Process Mining
  • Robotic Process Automation
  • Content Services
  • Document Processing
  • Workflow Automation
  • They need to add more in-built workflows
  • Needs more OCR Models
  • They need to reduce the minimum price
If you go to a place for the first time, You firstly look at their launching date to have your first impression if they just started and still beginners or they are the giants of the industry for decades, IBM existed before Apple, Amazon, Microsoft and Google and they are a true experts in what they do, I didn't take that chance because I wasn't sure since I am not a fan of their hardware but after checking out their capabilities in software engineering, I am going to give their hardware a go again. If you're running a mid-size business or an enterprise. Make sure to check out their Tools and their awesome Cloud Paks and you'll find yourself with all the tools you need to power-up your business to the max.
Alexandra Vagas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
IBM Cloud Pak for Business Automation is an excellent business digital process tool that helps integrate software components. With its orchestration capability, we were able to create an end-to-end automation platform and effectively analyze workflows. The software helped us to design a machine learning and an AI application using low code tools. This allows us to move fast by assigning bots to reduce repetitive work that helps reduce cost.
  • Orchestration of software components.
  • Design machine learning and AI application.
  • Creates an end-to-end automation platform.
  • Build and run application on any Cloud.
  • Improves business application.
  • Helps to getting deeper insight's.
  • Helpa better understands our current application
The IBM Cloud Pak for Business Automation is a great tool to help you increase production by reducing repetitive work and improving operational efficiencies. It's empowered with capabilities to design and run applications on any cloud platform. It's a functional product powered by AI that helps turn insights into actions and identify the best processes for automation with effective process mining capability.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The need for the business to secure and ease control/manage all the company data from a central location at any time is the main reason why we opted into IBM Cloud Pak for Business Automation. With it, we have been able to quicken our transformation digitally, improve the experience for our developers, and enhance faster delivery of applications among other things. With this software our company has achieved and increased the business agility making it easy for us to focus on product development and service delivery.
  • With this software, it is easy to speed up the digital transformation process.
  • Data collection and analysis can be done more quickly and efficiently.
  • Cloud migration readiness is also easily enhanced by the IBM Cloud Pak for Business Automation software
  • It makes it easy to control any company's consumables. For example, you can only pay for what you require at the time you require it.
  • My only concern about this software is pricing. It is a bit expensive to acquire.
Using the procedures and teamwork from the workflows of this application and vetting of new vendors can be accomplished easily. There are also various easy-to-use task interfaces that participants can use to perform their jobs quickly and efficiently. The software has all-in-one automation capabilities that enable easy workflow analysis, assigning various jobs, and monitoring performance.
Joey Jamila | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Processing of documents, by ensuring classification of documents, training models ensure that users are able to gather the most out of data. Planning and coordination of workflow to ensure case management, business processes are automated. Automation of tasks to ensure that all business capabilities are reached. Helped in the management of decisions by making sure that it governs business policies in an easily understandable way.
  • Easy deployment of resources on cloud or on premises.
  • Decision management by ensuring that it governs policies and the business stays compliant.
  • Processing of documents through the use of models that ensures users get the most out of data.
  • It requires a lot of training and reskilling of workforce to be able to use it effectively.
  • Integration of MQ is not out of the box.
Risk management and ensure compliance. Reduced time to market by ensuring it matches available resources to required users. Where several developers or users are on the same application it makes sure that the process is seamless since it offers a great collaborative environment. Where there are shared interests it stores logs thus you can refer to them when needed.
Score 10 out of 10
Vetted Review
Verified User
Review Source
One of the most common uses of the IBM cloud Pak as a Business Automation solution is the onboarding process for new employees. HR may use it to develop dynamic applications that link with legacy systems in an easy-to-use low-code environment. As a consequence, our recruitment team is able to make better-qualified selections because of the insights gathered from advanced analytics.
  • video tutorial
  • easy and fast scale up and down process
  • cloud based deployment
  • Excellent documentation with screenshots
  • documents are helpful but difficult to understand for the first time user
  • dashboard could be improved
IBM Cloud Pak for Business Automation is a great tool offered under the IBM roof. It has various use cases including Refund Request automation flow, which is used in one of the projects in our organization. The REST API is an option available. Supported by artificial intelligence.
Score 7 out of 10
Vetted Review
Verified User
Review Source
The experience in working with IBM Cloud Pak for Business Automation is great. Its cloud capability along with data analytics and management provides end to end services to the users. Its AI (artificial intelligence) powered platform and cloud computing are very user-friendly and the no-code interface for designing the workflows is simple. The user community and customer support give a very smooth experience.
  • AI powered platform
  • Cloud computing
  • Cyber-security policies
  • Moderate OCR performance
  • Significant downtime for upgrades
  • Old API's
IBM Cloud Pak is an enterprise-level tool that complies with the necessary functionalities in helping the organization access the business data in less time. Cost is efficient with the respect to the features and scalability it offers compared to its peers. The migration capability is quick through its cloud services and provides a smooth experience.
Vinay Damle | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I used IBM Cloud Pak for Business Automation for the following use cases 1. Automatic tracking of the origin of various business requests 2. AI platform for request data collection, organization, and analysis 3. Integrated with legacy request processing system to process the request.
  • Automated the tracking of the various business request coming from different origins
  • Managed and segregated the different types of business requests using AI
  • Easily integrated with our legacy system to process the different types of business request
  • For heavy load, the performance should be improved
  • The integration with the messaging system is a bit tricky and hence example documentation could be provided
  • It is a very nice and powerful tool however still not very known, marketing needs to be improved
It is really well suited to automate the tracking to data, integrate with the legacy business systems to process the business data, and AI platform to analyze the collected data. There are a lot of integration challenges with the messaging systems and hence think once again before using it.
Arunvinodh C | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We used IBM BPM v8.5.7 in our organization to establish automated procedures for Recruitment Process Automation (RPO) because we are working with the US RPO process. The use of Rest APIs was quite beneficial. It was also overly precise analytically. It is simple to comprehend because of features like the console, process admin, and inspector. Although there is a lack of support and resources, it is ideal for automated tasks. It greatly reduces the time of sourcing the resume and candidate communication.
  • Automatic Sourcing of resume from CEIPAL
  • Shortlisting candidates from pre-qualification questions which are automated successfully
  • Easily Integrated IBM Cloud Pak with our Resume parser
  • MQ Integration can be improved.
  • Loading time of Screen can be reduced but it was not a big difficulty for us.
  • Others I feel it is good to go...
Our organization is basically a Recruitment industry where we mostly try to increase our workforce using Recruitment Process Automation (RPO) because we are working with the US RPO process. Using IBM BPM business automation we were very successful mainly in the sourcing module and in the communication module. Within our echo system, we were able to combine BPM with numerous platforms.
February 09, 2022

Kunal Jaipuriar's review

Score 10 out of 10
Vetted Review
Verified User
Review Source
For digitalization and automation of business, we have been using this. It helped us in the orchestration of business processes and models via automation workflows.
  • Automating repetitive task
  • Fast service delivery
  • Flexibility to use over cloud
  • Seems bit complex for beginner
  • Expensive in comparison to other vendors in this space
  • Sometimes issue in cloud model optimization
Getting insights with predictive analysis helps the team to make better decisions. Easily accessible as it connects through cloud
Score 8 out of 10
Vetted Review
Verified User
Review Source
IBM Cloud Pak helps our business by helping us orchestrate all our business processes and models by automation workflows. It helps provide insights with predictive analysis, helping our teams make better business decisions in the future. It connects through the cloud so we can remotely monitor how our applications are doing like, performance and health.
  • Enabling a fast service delivery.
  • Automate tasks that are recurring.
  • You can use the software on cloud, on-premises, etc. Great flexibility.
  • If you are a new user, then you will need a lot of time to get used to the product.
  • If you handle heavy tasks, the cloud model might not be optimized to handle the workload.
  • It's expensive and not suited if you are on a budget.
If you're in a business that is ready to scale up and is looking to transform digitally, then this is a great option for you. The installation is complex, but once done, you can start seeing value right away. Totally not recommended for organizations on a budget because it surely is not cheap.
February 01, 2022

Fair review

Mohamed Abdelwahed | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using Cloud Pak for business automation to create software help Telcom and banks in their daily jobs like repetitive tasks using RPA, archiving using FileNet, automate business workflow using bpm, the beauty of Cloud Pak is it will help in doing not just automation but maximum automation as there is a tool for any case
  • Automate workflow
  • Archiving
  • Rules management
  • Automate repatative tasks
  • Dashboard
  • AI
  • ML
Banks always has several systems, bpm is layer will help in connecting all layers, from BPM we launch RPA where it will Handel systems without integration, all documents can be captured using data cap then could be archived in file net using ODM rules, and using business insights we can monitor all the processes
Barbara Hilbun | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
This platform helps us to control all our business activities through the modern technology of automating most processes to enhance faster service delivery. It has the capability to offer reliable business insights that direct our teams on how to prepare and plan for the future. It networks our company to cloud-based servers that control all our systems and monitor the performance of applications.
  • Automation and analysation of workflows
  • Enhancement of faster service delivery
  • The performance and compilation of tools is excellent.
  • I have not experienced any missing feature.
The performance of this tool is great and I recommend it to other business enterprises for automation of work processes. It can be maintained at a lower cost as compared to similar products. This system has enabled most of our team members to focus on tasks that require more attendance. It is effectively-suited in coordinating enterprise and cloud networks and automating necessary tasks and projects for faster implementation.
ilhan demirci | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
IBM Cloud Pak for Automation helps to automate business operations and offers an integrated coordinated software platform that provides the capabilities to digitize the business operations. In key areas where automation offers advantages, the platform provides applications: content, workflow, decisions, and capture. Depending on the problems your coworker faces, you can use any of these areas as an entry point into the platform and mix and match functionality as needed.
  • Provides an integrated coordinated software platform that offers capabilities to digitize your business operations.
  • Offers unified user experience for consistency across operations, reusable skills and assets that you can share between applications, and platform services that drive analytics and insight with operational intelligence.
  • Helps digitize and automate all aspects of your business operations.
  • Portable--you can run on-premises, on public clouds, or in an integrated system.
  • Installation file is too large to use.
  • Some application configurations are complex for new users.
  • Cloud computing may not be the right fit for all workloads.
Pros: Financially, cloud computing makes a lot of sense. You can develop new applications faster. Your business would be able to visualize a product or new application, have the infrastructure, and build the new application much faster than they have ever been able to do in the past by using the platform as a service. Cloud computing helps you to concentrate more on your organization and not on operating data centers.

Cons: It is not the central focus of most organizations to operate data centers. Using cloud computing frees IT to focus on developing applications that have business value and not on managing the data center. Some people believe that cloud infrastructure is not secure. Cloud computing may not be the right fit for all workloads.
Score 6 out of 10
Vetted Review
Verified User
Review Source
IBM Cloud Pak for Business Automation is one of the low-code solutions IBM offers to customers. You can automate repetitive business workflows to save cost and speed up critical processes such as handling refund requests or guessing the salary range for an applicant, based on multiple factors inherited from your various solutions. It is really more of an enterprise-grade product, as opposed to Zapier.
  • No-brainer if you are already using other IBM Cloud products
  • Great documentation with easy-to-follow in-app tutorials and real-life examples
  • Top-notch scalability and security options
  • Like most IBM products, the interface is minimalistic and not very user-friendly.
  • Lack of openness, it's not a plug & play solution that just works with your landscape.
  • Poor product support, this feels more like a solution IBM created to exist in the low-code space.
IBM Cloud Pak for Business Automation has a lot of potential but does not offer any differentiators [in my opinion]. You will find the same features as any other enterprise low-code solutions such as SAP, but your low-code solution is only as good as the number of external apps it supports. Otherwise, you need to build those connectors yourself, which clearly defeats the product purpose. Right now, [I believe] IBM [Cloud Pak for Business Automation] only makes sense for IBM-centric customers.
Score 9 out of 10
Vetted Review
Verified User
Review Source
IBM Cloud Pak for Business Automation is being used across almost entire organization for easy data governance. With this software, we can take care of issues with data security and backup needs. Also, with this software, we are able to handle all our data collection and analysis needs. Most importantly, we are able to automate tasks in different cloud environments.
  • Very secure
  • The UI is intuitive
  • Reporting is seamless
  • Migrating to different environments is easy
  • Complex and suitable for first time users without some training.
  • Some how expensive
  • Documentation is poor
For companies looking for best data governance software, I would recommend IBM Cloud Pak for Business Automation. It offers great features, and offers a secure platform to backup important business data. The software also helps with data analysis and this provides helpful insights to the business.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Great automation that includes legacy core of the Automation platform. Great demo options to improve integration capabilities supported by insights to take accion in real time.
Help me to run workflows easely and multiple business capabilities at once. Is very easy to use. Has wide variety of features. I loved it!
  • Custom containers.
  • Great CNCF cloud choice.
  • Share enterprise content.
  • End to end workflow design.
  • Deployment challenges.
  • Had to manually install custom containers.
  • Supports multiple cloud vendor consoles.
Navigator deployments run in minutes. Once deployed is very easy to start building automation applications. Check the build level and update navigator versions to fix any issues or user interrumptions.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Employee hiring process is slow & costly so one of the main focuses was to reduce it & IBM Cloud Pak helped us with this. Currently it is being used department-wide. We do develop KPI in house as well (different dedicated team) & we can review number of new hires per day and view the results instantly.
  • Real time process progress.
  • Re prioritize work real quick.
  • Make more personalized decisions faster.
  • Automate business decision.
  • Lack of integration with android devices.
  • Don't have better documentation.
  • Lack of proper training.
We've been using IBM Cloud Pak for Automation for a short time, but the approach is very fancy, helping us to automate activities in a range of cloud services. IBM Cloud helps you to migrate current automation environments without changing the programmed.
At present, the service is only used in one department, but we are preparing to build on this.
Score 8 out of 10
Vetted Review
Verified User
Review Source
IBM Cloud Pak for Automation is being used across the whole organization to simplify data governance. We are addressing problems like data safety, availability and back up capability, as well as reducing the risks that adaptation implies. We now count on this private cloud solution provided by a reliable partner to simplify data collection and analysis.
  • Data security.
  • Ease of integration.
  • Product scalability.
  • Complexity.
  • Lack of support.
  • Pricing.
IBM Cloud Pak for Automation is well suited for an easy deployment and development. Moreover, this private cloud solution offers a single interface to work and process information in a completely secure environment where data is backed up. Storage ability, data analysis acceleration, advance governance features are definitely the solution's biggest assets.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have been using IBM Cloud Pak for Automation for a short time, but the solution is very fancy, allowing us to automate tasks in various Cloud services. IBM Cloud allows us to migrate existing automation environments without modifying the application. The service is currently only used in one department but we plan to expand on this.
  • Multi-cloud support
  • Very good reporting, better than in AWS
  • Migrate existing environments
  • Documentation is not great.
  • Initial setup is not easy.
  • Perform platform integration testing
I think that this solution is quite good, but a few elements can be improved. For example, simplifying the initial configuration. IBM is very good at deploying services, configuring, and optimizing resource allocations. We also use this tool to test different kinds of scenarios in a multi-cloud environment. We use IBM for automating steps in your end-to-end workflow.

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