Reviews (1-1 of 1)
- Highly configurable. IBM Control Desk is a flexible tool and able to adapt itself to multiple scenarios once it's properly configured.
- Data gathering for monitoring. Control Desk is able to efficiently monitor the actual state of your issues and changes.
- The lack of support and documentation from IBM has shown itself a real problem for those without an extended knowledge in the subject, mostly during the implementation.
- Integration with other tools is quite lacking, although the APIs are able to compensate to some degree.
IBM Control Desk Scorecard Summary
Feature Scorecard Summary
About IBM Control Desk
IBM Control Desk (formerly IBM Smart Cloud Control Desk) is available standalone or as a component of the IBM Service Engage cloud or on-premise suite of IT management software. Meant for enterprises, the IBM Control Desk is an ITIL service desk.
Control Desk is a rebranded version of Tivoli's Service Request Manager. This is a somewhat complex enterprise-level product competing with BMC's Remedy and ServiceNow.
IBM Control Desk Integrations
IBM Control Desk Competitors
IBM Control Desk Technical Details