Advanced, Flexible, and Digital Software for IT Support
June 26, 2021
Our firm uses IBM Control Desk for the purpose of dealing with the management and monitoring of IT assets, evaluating their performance, …
IBM Control Desk
IBM Control Desk
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What is IBM Control Desk?
IBM Control Desk (formerly IBM Smart Cloud Control Desk) is available standalone or as a component of the IBM Service Engage cloud or on-premise suite of IT management software. Meant for enterprises, the IBM Control Desk is an ITIL service desk. Control Desk is a rebranded version of Tivoli's…
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is IBM Control Desk?
IBM Control Desk (formerly IBM Smart Cloud Control Desk) is available standalone or as a component of the IBM Service Engage cloud or on-premise suite of IT management software. Meant for enterprises, the IBM Control Desk is an ITIL service desk.
Control Desk is a rebranded version of Tivoli's Service Request Manager. This is a somewhat complex enterprise-level product competing with BMC's Remedy and ServiceNow.
IBM Control Desk Integrations
- OneSpan Sign (formerly eSignLive)
IBM Control Desk Competitors
IBM Control Desk Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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Frequently Asked Questions
What is IBM Control Desk?
IBM Control Desk (formerly IBM Smart Cloud Control Desk) is available standalone or as a component of the IBM Service Engage cloud or on-premise suite of IT management software. Meant for enterprises, the IBM Control Desk is an ITIL service desk.
Control Desk is a rebranded version of Tivoli's Service Request Manager. This is a somewhat complex enterprise-level product competing with BMC's Remedy and ServiceNow.
What are IBM Control Desk's top competitors?
BMC Helix ITSM (Remedy), ServiceNow IT Service Management, and Cherwell Service Management are common alternatives for IBM Control Desk.
Who uses IBM Control Desk?
The most common users of IBM Control Desk are from Mid-sized Companies (51-1,000 employees) and the Construction industry.
Reviews and Ratings
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Our firm uses IBM Control Desk for the purpose of dealing with the management and monitoring of IT assets, evaluating their performance, and rectifying challenges that may face them limiting their operative capacity. Besides, the software evaluates the severity of any damages or defects that the assets may have, and the impacts of the corrections that can be implied. IBM Control Desk also addresses complex IT-related challenges, where extensive evaluation and rectification procedures are derived to sort challenges out.
- IBM Control Desk is extensive in gathering data, where it clearly identifies a problem before taking any rectification strategies.
- The configuration of IBM Control Desk is high and functional even to large businesses.
- Lastly, IBM Control Desk works in multiple situations or scenarios, due to its advancements status.
- IBM Control Desk support is not the best, and if it is present, its assistance is minimal.
- The importance of documentation is something that IBM Control Desk has also slightly ignored, and it facilitates learning.
- Conservative in integrating with some other extensions or software.
IBM Control Desk is used across my whole organization, mainly to address the issue related to the management of IT assets and issues related to those assets. Our customers are treated to an easy, self serviceable way to open issues related to their IT infrasctructure and software usage while we can analyse the impact of changes and corrections.
- Highly configurable. IBM Control Desk is a flexible tool and able to adapt itself to multiple scenarios once it's properly configured.
- Data gathering for monitoring. Control Desk is able to efficiently monitor the actual state of your issues and changes.
- The lack of support and documentation from IBM has shown itself a real problem for those without an extended knowledge in the subject, mostly during the implementation.
- Integration with other tools is quite lacking, although the APIs are able to compensate to some degree.