IBM Digital Commerce Reviews

22 Ratings
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Score 8.8 out of 101

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Reviews (1-5 of 5)

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Score 9 out of 10
Vetted Review
Verified User
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We had a need to choose a next-generation commerce platform for our company and we went through an evaluation period. IBM Digital Commerce was the only product that allowed us to do light customization while working with an IBM Digital Commerce engine to provide a streamlined checkout process. We were on a deadline to get our sites modernized with IBM Digital Commerce.
  • Flexibility in the framework for customization and expansion.
  • Includes a great set of out of the box features.
  • Has a somewhat challenging technical learning curve for business users.
  • Quick turnaround time on websites.
  • IBM could benefit from a user community for ideation.
  • Customization still has some steep technical challenges if you want to make large expansions.
  • It requires a dedicated technical support team.
IBM Digital Commerce is well suited if you need something fairly streamlined for commerce and you have a mature back end system for fulfillment it is an easy fit to put it in. If there is complexity in your system and you need to design a process around a commerce platform, this would be a challenge. It has specific use cases given your business case.
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Score 7 out of 10
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Verified User
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We are a consultant company, as such we provide solutions using WebSphere Commerce to our clients. We provide full services (design, install, configuration, customization) to our clients. The most common problems that our clients have is that they want to grow their eCommerce business with a robust and scalable platform and WebSphere Commerce gives them that. Some of our clients' industries are manufacturing and automotive, but the majority of our clients happen to be in the apparel and fashion industry. Using WebSphere Commerce allows our clients to grow their eCommerce business.
  • Scalability. Since WebSphere Commerce is based on WebSphere Application Server, it's fully scalable just like WAS.
  • Support. Their support team is a pleasure to work with. They get back to you quickly and are knowledgeable of their product, so I learn a lot from them about things that are not covered in detail in their documentation.
  • Robust. The software is robust once it's up and running since it depends on WAS.
  • Sample store & sample data. It's really fast to get a store up and running based on the sample store & data they provided.
  • Business tools are quite difficult to use especially for non-technical users. The steps involved in creating promotions or loading a catalog are often difficult for non-technical users to use.
  • Business tools are often very difficult to customize (Accelerator, Sales Center, Management Center). It requires a lot of steps [when] trying to make simple changes.
  • Being that WCS depends on WAS, it's always behind the curb from the latest WAS version.
I think WebSphere Commerce is well suited for customers looking to sell products online that need robustness and scalability as a priority. It provides a complete order cycle out of the box, or you can integrate with your existing order fulfillment. Online shopping models like digital subscriptions or a marketplace are not well suited as it requires a lot of customization.
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Score 8 out of 10
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Verified User
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At my organization, we provide websphere commerce implementation to our clients. Websphere Commerce helps in implementing e-commerce solutions for any organization. It greatly helps in providing omni channel experience for the customers thereby providing the advantages like, one view of inventory, buy online pick up in store, single view of orders placed across all channels etc.
  • Websphere commerce provides efficient contract based pricing. Contract based pricing greatly helps in handling prices for different business
  • Catalog filtering is one other strength of websphere commerce, as it helps to filter the show only those products that the customer is entitled to
  • Extended site model is one other strength of WCS as it greatly helps in having multiple e-commerce sites for different demographics, for branding etc
  • It still uses EJBs, need to move to latest technologies for persistance
  • Promotion module customizations needs to more easy
  • Grouping of products based on the shipping methods/shipping dates etc functionality needs to be added
Websphere commerce is well suited if multiple sites are required based on geography, for branding, large customers. It is well suited for B2B model to handle different pricing and catalog filters for each business. It is not well suited if there are multiple external systems that drives the pricing an d promotions. WCS should be the master for pricing and promotion
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Score 8 out of 10
Vetted Review
Verified User
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WebSphere Commerce is used across the whole organization to drive the company's web initiatives.
  • WebSphere Commerce Payment plugin integrates well with third party payment processors for credit card processing.
  • The in build promotion engine within WebSphere Commerce can handle different types of promotions that a business decides to set up for the customers.
  • WebSphere Commerce is a robust eCommerce processor for B2B and B2C channel.
  • Order Capture / Order Processing available within WebSphere Commerce is highly scalable.
  • The Contract module available within WebSphere Commerce is very suitable for B2B channel.
  • The e-Marketing spots contain content associated with marketing activities to target customer segment - needs some improvement. The algorithm to set up the priority of each of the Web Activity with in eMarketing spot is little bit confusing.
  • The catalog load can be simplified.
  • WebSphere Commerce is a huge application - someone needs to spend at least 5-6 years to learn about the whole application.
WebSphere Commerce is particularly suitable for companies processing a large volume of orders - $40 million and above in a year.
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Score 8 out of 10
Vetted Review
Verified User
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We implement features in websphere commerce site, and also customization of all supported modules. We also provide maintenance of existing e-commerce sites for our clients. Apart from this we help our clients in designing, implementing and deploying their websites.
  • The scalability and various configuration of the product allows a wide range of e-commerce site features.
  • It provides storefront to begin with so it helps speeding up development.
  • It provides supporting modules for admin use of the site management.
  • Moving forward with version 7 this solution is becoming more complex.
  • IBM introduced data service layer to access data which is more complex to understand and use.
  • Overall this solution takes sometime to be familiarize with.
It has good tools for site management and administration. Some companies have developed custom merchandise solutions too which are really convenient.
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Feature Scorecard Summary

Product catalog & listings (3)
8.0
Product management (3)
8.0
Bulk product upload (3)
8.0
Branding (3)
8.0
Mobile storefront (3)
8.0
Product variations (3)
8.0
Website integration (3)
8.0
Visual customization (3)
8.0
CMS (2)
4.0
Abandoned cart recovery (2)
6.0
Checkout user experience (3)
6.0
eCommerce security (3)
6.0
Promotions & discounts (3)
7.0
Personalized recommendations (3)
7.0
SEO (3)
7.0
Multi-site management (3)
8.0
Order processing (3)
5.0
Inventory management (3)
6.0
Shipping (3)
6.0
Custom functionality (3)
6.0

About IBM Digital Commerce

IBM Digital Commerce is an e-commerce platform that is designed to deliver omni-channel shopping experiences, including mobile, social, and in-store. In June 2019, IBM Digital Commerce was acquired by HCL Technologies.
Categories:  Ecommerce

IBM Digital Commerce Competitors

Oracle ATG Web Commerce, Salesforce Commerce Cloud, SAP Commerce Cloud (formerly SAP Hybris)

IBM Digital Commerce Technical Details

Deployment Types:On-premise
Operating Systems: Windows
Mobile Application:No