IBM Digital Commerce Reviews

22 Ratings
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Score 9.0 out of 100

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Reviews (1-5 of 5)

Anonymous | TrustRadius Reviewer
May 30, 2019

IBM Digital Commerce at a glance

Score 9 out of 10
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Pros and Cons

  • Flexibility in the framework for customization and expansion.
  • Includes a great set of out of the box features.
  • Has a somewhat challenging technical learning curve for business users.
  • Quick turnaround time on websites.
  • IBM could benefit from a user community for ideation.
  • Customization still has some steep technical challenges if you want to make large expansions.
  • It requires a dedicated technical support team.
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Joel Ong | TrustRadius Reviewer
September 26, 2016

WebSphere Commerce developer since the beginning!

Score 7 out of 10
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Pros and Cons

  • Scalability. Since WebSphere Commerce is based on WebSphere Application Server, it's fully scalable just like WAS.
  • Support. Their support team is a pleasure to work with. They get back to you quickly and are knowledgeable of their product, so I learn a lot from them about things that are not covered in detail in their documentation.
  • Robust. The software is robust once it's up and running since it depends on WAS.
  • Sample store & sample data. It's really fast to get a store up and running based on the sample store & data they provided.
  • Business tools are quite difficult to use especially for non-technical users. The steps involved in creating promotions or loading a catalog are often difficult for non-technical users to use.
  • Business tools are often very difficult to customize (Accelerator, Sales Center, Management Center). It requires a lot of steps [when] trying to make simple changes.
  • Being that WCS depends on WAS, it's always behind the curb from the latest WAS version.
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Anonymous | TrustRadius Reviewer
September 23, 2016

Review of Websphere commerce from a developer eye

Score 8 out of 10
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Pros and Cons

  • Websphere commerce provides efficient contract based pricing. Contract based pricing greatly helps in handling prices for different business
  • Catalog filtering is one other strength of websphere commerce, as it helps to filter the show only those products that the customer is entitled to
  • Extended site model is one other strength of WCS as it greatly helps in having multiple e-commerce sites for different demographics, for branding etc
  • It still uses EJBs, need to move to latest technologies for persistance
  • Promotion module customizations needs to more easy
  • Grouping of products based on the shipping methods/shipping dates etc functionality needs to be added
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Anonymous | TrustRadius Reviewer
February 04, 2015

Expensive but Stable and Dependable

Score 8 out of 10
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Pros and Cons

  • WebSphere Commerce Payment plugin integrates well with third party payment processors for credit card processing.
  • The in build promotion engine within WebSphere Commerce can handle different types of promotions that a business decides to set up for the customers.
  • WebSphere Commerce is a robust eCommerce processor for B2B and B2C channel.
  • Order Capture / Order Processing available within WebSphere Commerce is highly scalable.
  • The Contract module available within WebSphere Commerce is very suitable for B2B channel.
  • The e-Marketing spots contain content associated with marketing activities to target customer segment - needs some improvement. The algorithm to set up the priority of each of the Web Activity with in eMarketing spot is little bit confusing.
  • The catalog load can be simplified.
  • WebSphere Commerce is a huge application - someone needs to spend at least 5-6 years to learn about the whole application.
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Anonymous | TrustRadius Reviewer
July 25, 2014

Very versatile and powerful commerce platfom for mid to large sized enterprises

Score 8 out of 10
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Pros and Cons

  • The scalability and various configuration of the product allows a wide range of e-commerce site features.
  • It provides storefront to begin with so it helps speeding up development.
  • It provides supporting modules for admin use of the site management.
  • Moving forward with version 7 this solution is becoming more complex.
  • IBM introduced data service layer to access data which is more complex to understand and use.
  • Overall this solution takes sometime to be familiarize with.
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Feature Scorecard Summary

Product catalog & listings (3)
8.0
Product management (3)
8.0
Bulk product upload (3)
8.0
Branding (3)
8.0
Mobile storefront (3)
8.0
Product variations (3)
8.0
Website integration (3)
8.0
Visual customization (3)
8.0
CMS (2)
4.0
Abandoned cart recovery (2)
6.0
Checkout user experience (3)
6.0
eCommerce security (3)
6.0
Promotions & discounts (3)
7.0
Personalized recommendations (3)
7.0
SEO (3)
7.0
Multi-site management (3)
8.0
Order processing (3)
5.0
Inventory management (3)
6.0
Shipping (3)
6.0
Custom functionality (3)
6.0

About IBM Digital Commerce

IBM Digital Commerce is an e-commerce platform that is designed to deliver omni-channel shopping experiences, including mobile, social, and in-store. In June 2019, IBM Digital Commerce was acquired by HCL Technologies.
Categories:  Ecommerce

IBM Digital Commerce Competitors

Oracle ATG Web Commerce, Salesforce Commerce Cloud, SAP Commerce Cloud (formerly SAP Hybris)

IBM Digital Commerce Technical Details

Deployment Types:On-premise
Operating Systems: Windows
Mobile Application:No