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IBM Enterprise Content Manager and Enterprise Content Management (ECM) applications enable organizations to manage all forms of content and secure secure data with respect to compliance needs. The platform enables capture, activation, sharing, analysis and governance of unstructured data to lower costs and risk while improving efficiency.A sophisticated product set for complex processing needsPyramid Solutions is an IBM Premier Business Partner that implements ECM solutions primarily for banking, insurance and state government organizations. We help companies move manual, paper-based processes to capture solutions that convert paper to data and document images, and we couple the capture solutions with automated workflow processes.,IBM Case Manager is effective at taking complex processes with a lot of parallel activities and automating them into a seamless solution to improve productivity, information accuracy and retention of information. Processes can be broken down into defined roles and tasks making it easier for companies to understand how transactions flow through their organization. IBM Enterprise Content Management has become a robust suite of complimentary products so there is a "cafeteria plan" to choose from that allows a company to craft a solution that will align tremendously well with their business needs.,The product suite has tremendous flexibility, but along with flexibility comes complexity. Configuring environments and installing the software so solutions can be implemented requires a broad base of IT knowledge. In recent releases, IBM has concentrated on making the UIs across the different software products in the ECM family more consistent, and this has been well received by customers. IBM also focuses on making a lot of changes in each release to improve flexibility and collaboration for application developers.,9,We have seen our customers realize increased employee efficiency by reducing the amount of time it takes to process a transaction. We have seen improvements in customer service because information can be made more readily available to customer service personnel who are fielding service calls. We have seen improvements in decision making because processing-related statistics are more readily available to the managers who need the input to make quality business decisions that affect the day-to-day operations.,,10,Change management was a major issue with the implementationEverything is a Case. Use IBM Case Manager.As a premier solutions provider for our clients, we utilize numerous IBM Enterprise Content Management products based upon the FileNet P8 foundation; from Cognos and Big Data Analytics to WebSphere Application Server - and just about everything in between. The group I work with specializes in creating Case Manager solutions for our clients in Banking, Mortgage, and Insurance. In addition, we further specialize in creating products for our inventory which augment and provide depth and breadth to the basic out of the box experience of the IBM suite of Content Management software, such as customized Case Manager widgets and base solutions for various industries.,Speaking of IBM Case Manager in particular, we believe that just about every business process involving the effort of knowledge workers can be enhanced and automated using IBM Case Manager. If a process or set of tasks requires the judgment, decision-making skills, and experience of a knowledge worker, then the process can be configured for IBM Case Manager. If the process is dynamic and requires flexibility such that the business outcome depends upon the choices and decisions made during the process, then IBM Case Manager is the ideal solution for automation, tracking, and collaboration of such work. With regards to Content Management, we are particularly fond of and adept at utilizing both IBM Content Collector, IBM Classification Manager, and IBM Enterprise Records. As business communications have changed over the last 20 years, the growth of digital content housed within the burgeoning storage silos located throughout a company's infrastructure has swelled to nearly unmanageable levels. This impacts them in numerous ways; from the direct costs associated with ever increasing storage, to the unknowable costs associated with the legal liability of content residing on their systems, to the lost opportunity of un-mined customer data residing on their systems. All of these impacts can be mitigated by the application of IBM Content Management and Content Analytics. To me personally, I believe the greatest strength of products like these are their immense configurability. Depending upon the business requirements of the customer, systems such as those mentioned above can be configured in almost inexhaustible arrangements to accomplish just about any task that can be imagined - all to satisfy the needs and requirements of the demands of the business. From collecting email from mail servers and evaluating it for its context, not just it's content, in order to determine its worth to the organization, to creating File Plans for storing content in a smart repository which makes possible content lifecycle management and defensible disposal, IBM just does this better than any other products I am familiar with.,In terms of weaknesses or negatives associated with using IBM products, to me only the cost and complexity are barriers. The cost puts these solutions out of the range of many mid-size to smaller companies who could benefit from the solutions provided by their products. As a Systems Engineer with responsibility to design and deploy solutions, the learning curve is steep and lengthy. Well worth the effort, but it requires a commitment and dedication. With regards to that, I'm always challenged when learning the technology.,10,We have not run the numbers for our clients, but there is no question that the groups we have helped with systems deployments experience a number of improvements. Many of the most obvious are reduced costs associated with storage and disposal, reduced costs associated with task processing time and overall process duration, increased productivity through visibility into bottlenecks and the correction of work slowdowns due to bottlenecks, and better visibility into actual production within the organization for reporting purposes.,,10IBM ECM Rises to the OccasionI work with my customers to solve problems on both the line of business and whole enterprise scale. The IBM ECM suite is able to scale to meet a solution of any magnitude. The ECM suite is not only able to handle the secure storage of documents, but also is able to manage complex workflows, maintain data on records (both in the ECM system and external to the ECM system) and provide for the traceable disposition of those records. In addition the OOTB, included, Content Navigator UI is extremely flexible and highly configurable to allow implementation of complex, highly integrated solutions, with minimal custom code, and high maintainability.,Scalability Flexibility Security,As enterprise and mid-market systems go, the price is highly competitive (especially when you consider what's included in the license). That said, this product is not accessible for small businesses as a self hosted solution. The "Navigator on Cloud" solution is much more accessible, but gives less control over data. To get all the features, there are many moving parts. For large enterprises, this is no problem, and the cloud solution obviates most of these concerns.,10,My customers see enhanced employee efficiency, improved customer service and savings in discovery activities.,EMC Documentum,10,Working with documents, records and work objects Controlling who can see my stuff (Security) Creating and saving searches,Some System Administrator Functions can be cumbersome, although this is an area of great recent improvement... (Creating Document Classes, establishing default instance security and class object security) Designing Workflows must be done through an out-dated and nearly deprecated web tool and is not integrated into any of the core Interfaces,Yes,8IBM ECM - Filenet P8In my organization IBM Enterprise Content Management is used across the organization by various departments. It is used to store all customer related documents. It also provides easy access to stored content. It also provides the business management capabilities. It is also used to eliminate the need to store the physical documents, hence saving lot of cost and human effort.,It provides easy to use administrative tools to work with the product. Good documentation on the production is available which makes it easier to use. It supports high availability architecture,There can be scope of improvement in the area of content modeling.,7,After using the IBM ECM in HR department the productivity of the department increased There are lot of cost savings because of eliminating the need to maintain physical documents,Alfresco,Hyland Software OnBase ECM,7IBM ECM feedback--ECM is not a product, Enterprise Content Management is a technology area which address several content ,document, process related uses cases in large scale organizations. IBM ECM comprise of several products, we used Content Engine(for managing content), Process Engine (for workflows) and of course Application Engine. --We implemented in a large scale insurance company. Its used across the organization. --Managing policy documents (storing,updating,retrieving), proof of documents for auto and fire policies and also managing the approval process whether the proof of document is satisfied inorder to apply a specific discount (e.g:good student needs college degree proof) and some docs to avoid policy cancellation/discount removal,The content engine which manages documents is the best part of IBM ECM suite. The Content Engine is pretty stable. We faced several issues with 3.5 version. But since 4.5 its pretty stable The process engine part used to be really bad . But its improved a lot. I still believe there is opportunity to simplify the workflow development and deployment and debugging. Custom application to access CE and PE (like providing web service to manage doc,initiate workflows etc.,) is also OK,Process engine is something that needs improvement . The workflow design ,development and debugging should be simplified. Currently its not as bad as it used to be in older versions (like 3.5) but still the PE should work smoothly and dev and admin life should be made easier When you have complex workflows, managing the PE system is difficult. Making the application change is also very difficult.,6,We were able to replace manual document management and manual verification and approval of proof of document with IBM ECM Initially we had several issues but it was OK when the environment and applications were stabilized. We had issues with old version of products, but the product is almost stable since 4.5 version Workflow part has some issues and caused some delays in processing and also resulted in some manual processing,,8,Vendor implemented Implemented in-house
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IBM Enterprise Content Manager
11 Ratings
Score 6.7 out of 101
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IBM ECM Reviews

IBM ECM
11 Ratings
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Score 6.7 out of 101
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Scott Maloney profile photo
June 03, 2015

IBM ECM Review: "A sophisticated product set for complex processing needs"

Score 9 out of 10
Vetted Review
Reseller
Review Source
Pyramid Solutions is an IBM Premier Business Partner that implements ECM solutions primarily for banking, insurance and state government organizations. We help companies move manual, paper-based processes to capture solutions that convert paper to data and document images, and we couple the capture solutions with automated workflow processes.
  • IBM Case Manager is effective at taking complex processes with a lot of parallel activities and automating them into a seamless solution to improve productivity, information accuracy and retention of information.
  • Processes can be broken down into defined roles and tasks making it easier for companies to understand how transactions flow through their organization.
  • IBM Enterprise Content Management has become a robust suite of complimentary products so there is a "cafeteria plan" to choose from that allows a company to craft a solution that will align tremendously well with their business needs.
  • The product suite has tremendous flexibility, but along with flexibility comes complexity. Configuring environments and installing the software so solutions can be implemented requires a broad base of IT knowledge.
  • In recent releases, IBM has concentrated on making the UIs across the different software products in the ECM family more consistent, and this has been well received by customers.
  • IBM also focuses on making a lot of changes in each release to improve flexibility and collaboration for application developers.
The IBM ECM suite of products is particularly well suited for deployments with larger numbers of users where there is a lot of complexity to their processes, the work passes between multiple departments or functions, and tasks being processed in parallel have to be completed before the transaction or request can move to the next step in the process.
Read Scott Maloney's full review
Gary Douglas profile photo
October 08, 2014

IBM ECM Review: "Everything is a Case. Use IBM Case Manager."

Score 10 out of 10
Vetted Review
Verified User
Review Source
As a premier solutions provider for our clients, we utilize numerous IBM Enterprise Content Management products based upon the FileNet P8 foundation; from Cognos and Big Data Analytics to WebSphere Application Server - and just about everything in between. The group I work with specializes in creating Case Manager solutions for our clients in Banking, Mortgage, and Insurance. In addition, we further specialize in creating products for our inventory which augment and provide depth and breadth to the basic out of the box experience of the IBM suite of Content Management software, such as customized Case Manager widgets and base solutions for various industries.
  • Speaking of IBM Case Manager in particular, we believe that just about every business process involving the effort of knowledge workers can be enhanced and automated using IBM Case Manager. If a process or set of tasks requires the judgment, decision-making skills, and experience of a knowledge worker, then the process can be configured for IBM Case Manager. If the process is dynamic and requires flexibility such that the business outcome depends upon the choices and decisions made during the process, then IBM Case Manager is the ideal solution for automation, tracking, and collaboration of such work.
  • With regards to Content Management, we are particularly fond of and adept at utilizing both IBM Content Collector, IBM Classification Manager, and IBM Enterprise Records. As business communications have changed over the last 20 years, the growth of digital content housed within the burgeoning storage silos located throughout a company's infrastructure has swelled to nearly unmanageable levels. This impacts them in numerous ways; from the direct costs associated with ever increasing storage, to the unknowable costs associated with the legal liability of content residing on their systems, to the lost opportunity of un-mined customer data residing on their systems. All of these impacts can be mitigated by the application of IBM Content Management and Content Analytics.
  • To me personally, I believe the greatest strength of products like these are their immense configurability. Depending upon the business requirements of the customer, systems such as those mentioned above can be configured in almost inexhaustible arrangements to accomplish just about any task that can be imagined - all to satisfy the needs and requirements of the demands of the business. From collecting email from mail servers and evaluating it for its context, not just it's content, in order to determine its worth to the organization, to creating File Plans for storing content in a smart repository which makes possible content lifecycle management and defensible disposal, IBM just does this better than any other products I am familiar with.
  • In terms of weaknesses or negatives associated with using IBM products, to me only the cost and complexity are barriers. The cost puts these solutions out of the range of many mid-size to smaller companies who could benefit from the solutions provided by their products. As a Systems Engineer with responsibility to design and deploy solutions, the learning curve is steep and lengthy. Well worth the effort, but it requires a commitment and dedication.
  • With regards to that, I'm always challenged when learning the technology.
Again, I like to think of my association and usage of IBM Case Manager V.5.2. Please keep in mind that this is only one component of the IBM Enterprise Content Management suite of products. I believe IBM Case Manager is an ideal solution for medium to large companies looking to automate lnad
Read Gary Douglas's full review
Eric Walk profile photo
October 08, 2014

User Review: "IBM ECM Rises to the Occasion"

Score 10 out of 10
Vetted Review
Reseller
Review Source
I work with my customers to solve problems on both the line of business and whole enterprise scale. The IBM ECM suite is able to scale to meet a solution of any magnitude. The ECM suite is not only able to handle the secure storage of documents, but also is able to manage complex workflows, maintain data on records (both in the ECM system and external to the ECM system) and provide for the traceable disposition of those records. In addition the OOTB, included, Content Navigator UI is extremely flexible and highly configurable to allow implementation of complex, highly integrated solutions, with minimal custom code, and high maintainability.
  • Scalability
  • Flexibility
  • Security
  • As enterprise and mid-market systems go, the price is highly competitive (especially when you consider what's included in the license). That said, this product is not accessible for small businesses as a self hosted solution. The "Navigator on Cloud" solution is much more accessible, but gives less control over data.
  • To get all the features, there are many moving parts. For large enterprises, this is no problem, and the cloud solution obviates most of these concerns.
Self-hosted IBM ECM Solutions are appropriate for any large organization with substantial internal infrastructure management teams and a commitment to training their staff. Other organizations should consider the Cloud based offerings.
Read Eric Walk's full review
Prabhakar Digumarthi profile photo
September 29, 2014

User Review: "IBM ECM - Filenet P8"

Score 7 out of 10
Vetted Review
Verified User
Review Source
In my organization IBM Enterprise Content Management is used across the organization by various departments. It is used to store all customer related documents. It also provides easy access to stored content. It also provides the business management capabilities. It is also used to eliminate the need to store the physical documents, hence saving lot of cost and human effort.
  • It provides easy to use administrative tools to work with the product.
  • Good documentation on the production is available which makes it easier to use.
  • It supports high availability architecture
  • There can be scope of improvement in the area of content modeling.
The choice of the IBM ECM product mainly depends on the the following question. What type content you are planning to store and how you are going to use the content?
Read Prabhakar Digumarthi's full review
No photo available
April 08, 2015

User Review: "IBM ECM feedback"

Score 6 out of 10
Vetted Review
Verified User
Review Source
--ECM is not a product, Enterprise Content Management is a technology area which address several content ,document, process related uses cases in large scale organizations.
IBM ECM comprise of several products, we used Content Engine(for managing content), Process Engine (for workflows) and of course Application Engine.
--We implemented in a large scale insurance company. Its used across the organization.
--Managing policy documents (storing,updating,retrieving), proof of documents for auto and fire policies and also managing the approval process whether the proof of document is satisfied inorder to apply a specific discount (e.g:good student needs college degree proof) and some docs to avoid policy cancellation/discount removal
  • The content engine which manages documents is the best part of IBM ECM suite. The Content Engine is pretty stable. We faced several issues with 3.5 version. But since 4.5 its pretty stable
  • The process engine part used to be really bad . But its improved a lot. I still believe there is opportunity to simplify the workflow development and deployment and debugging.
  • Custom application to access CE and PE (like providing web service to manage doc,initiate workflows etc.,) is also OK
  • Process engine is something that needs improvement . The workflow design ,development and debugging should be simplified. Currently its not as bad as it used to be in older versions (like 3.5) but still the PE should work smoothly and dev and admin life should be made easier
  • When you have complex workflows, managing the PE system is difficult. Making the application change is also very difficult.
Overall we feel, IBM ECM is still a good ECM tool. Content Engine (CE) and Application Engine (AE) are smooth. If you use Process Engine (PE) and implement complex workflows, the managing environment will become slightly difficult. When we use other products like record manager, content collector , BPF (or case manager) etc., the environment will become complex.
Read this authenticated review
No photo available
May 12, 2014

IBM ECM: "IBM Content Management Review"

Score 9 out of 10
Vetted Review
Verified User
Review Source
It was used by department. It really helps document management.
  • Stable
  • Easy to use
  • Efficient
  • The user interface needs significant improvement.
Read this authenticated review

About IBM ECM

IBM Enterprise Content Manager and Enterprise Content Management (ECM) applications enable organizations to manage all forms of content and secure secure data with respect to compliance needs. The platform enables capture, activation, sharing, analysis and governance of unstructured data to lower costs and risk while improving efficiency.

IBM ECM Technical Details

Operating Systems: Unspecified
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