IBM FileNet Reviews

27 Ratings
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Score 8.9 out of 100

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Reviews (1-5 of 5)

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January 30, 2021
Ahmed Anwar Nasr | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
IBM FileNet Content Manager is used in combination with Case Manager, BPM, or as a standalone application deployment to create software solutions for huge corporations, government entities, banks, or other clients. Most of the developed software solutions are focused on process management and content management, so the combination of FileNet with Case Manager or BMP does the job very well and is a proven recipe for stable enterprise applications.
  • Storing content effectively with excellent performance
  • Categorizing and searching for content/workflows
  • Allowing developers to develop custom applications on IBM FileNet Content Manager using Java/JavaScript APIs
  • UI/UX
  • Stop using Java applets for development/support tools like process designer and process manager since these require Internet Explorer, which is very outdated and will be out of support soon
  • Maybe provide a cloud-native solution or docker image that can be used to spin up a development deployment
I would highly recommend IBM FileNet Content Manager to anyone who has needs that align with the following constraints:
  1. A client who needs highly resilient storage for content such as documents, media files, etc.
  2. A client who has a skilled support team that can perform periodic maintenance tasks on FileNet servers, WebSphere, and database
The support provided by the IBM team was extraordinary in multiple situations where we had some crises on production environments for very high-profile clients. The issues were mostly related to underlying database issues, network issues, or filesystem issues that caused some documents to be lost. The support team from IBM stayed on call with us for over 24 hours in some cases until the issues were resolved.
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October 03, 2019
Ben Williams | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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It is being used as an electronic filing system for legacy documents. It is used in support of claims departments (invoices and claims forms) and allows for immediate access to legacy content.
  • Security.
  • Classification.
  • Organization.
  • Good encryption.
  • Difficult upgrade path.
  • Unfriendly UI.
  • Like much of IBM estate, different parts don't work together great.
FileNet Content Manager is well suited for content management of documents. We use it for documents that are required to be stored but less likely to be regularly accessed and generally don't make any changes to it. I feel that if we had to tamper under the hood more that it would be a less useful tool.
It's a great tool for our legacy system however the implementation, management time and lack of a niche provided by IBM makes it a difficult tool to recommend in a fast-paced market.
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February 15, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Review Source
IBM FileNet manager is a great platform for managing content. It helps my customers to organize all of their content, especially sensitive content like business contracts in one place. It also make it easy for them to digitize, summarize and organize all the content. It is a very important factor of the digital transformation journey.
  • Organize content
  • Digitize Content
  • Makes it easy to find the content
  • User Interface could be better
  • Pricing could be better
  • Product training and documentation
IBM FileNet is best used for Contract Management, designing and automating workflows. We have developed a solution for banks on top of FileNet for trade finance business for banks. This helps banks to automate trade finance process which is a very important process for the bank.
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November 18, 2018
Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
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It is being used, primarily, as an electronic file cabinet for legacy documents. It is used in support of administrative departments (HR & procurement) and allows for immediate access to legacy content.
  • Encryption at rest
  • Taxonomy
  • Security
  • Difficult to upgrade
  • Sometimes hard to get modules to work together
  • Content Navigator is better than the old Workplace, but it is also looking dated.
It is well suited when there is a dedicated set of developers to support it. While configuration can be straightforward, it does require specialized knowledge. Extending the tool absolutely requires developers. Configuring case manager is more complicated than one would expect. Making the user experience smooth & seamless (think SalesForce) is challenging.

Excellent security.
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March 01, 2018
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
I have used this software for past 10 years and implemented this solution to multiple clients who have stored documents from multiple business units like Health, HR, Accounts payable, Banking etc. FileNet content manager provides robust out of the box tools for end users (IBM Content Navigator) and for admins(ACCE) to store and classify documents. It has a very robust security model which secures documents being accessing from the external world.
  • It has ability to access documents via a web interface without a client being installed on a device.
  • It provides robust solution for Document classification , securing documents, versioning of documents.
  • It supports storage of various document mime types which includes: MS office, images, videos etc.
  • Cloud deployment is still a work in progress.
  • IBM eForms are not compatible with IBM Content Navigator
  • FileNet Content Engine administration console (acce) is not user friendly and needs improvement.
As said earlier, we have developed applications for IBM FileNet Content manager for past 11 years and I believe FileNet is well suited for almost all industries like health, banking, HR, contracts, accounts paybale etc. where there is lot scope of document storage and business process involved. Definitely requires lot more progression in cloud deployment.
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Feature Scorecard Summary

Content capture & imaging (4)
7.6
File sync, storage & archiving (4)
9.8
Document management (5)
9.6
Records management (4)
9.8
Content search & retrieval (5)
9.8
Enterprise content collaboration (5)
7.3
Content publishing & creation (5)
7.6
Security, risk management & information governance (5)
9.0
Contract lifecycle management (4)
8.8
Automated workflows (3)
9.4
Artificial intelligence (1)
6
Mobile support (1)
8
Integration (4)
7.6

What is IBM FileNet?

IBM FileNet Content Manager is a category-leading product and includes functionality for document management, business process management, November 1, 2011 © 2011, Forrester research, inc. reproduction Prohibited The Forrester Wave™: Enterprise Content Management, Q4 2011 For Content & Collaboration Professionals 18 case management, content analytics, imaging, records management, and information governance.

IBM FileNet Video

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IBM FileNet Technical Details

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Mobile Application:No

Frequently Asked Questions

What is IBM FileNet?

IBM FileNet Content Manager is a category-leading product and includes functionality for document management, business process management, November 1, 2011 © 2011, Forrester research, inc. reproduction Prohibited The Forrester Wave™: Enterprise Content Management, Q4 2011 For Content & Collaboration Professionals 18 case management, content analytics, imaging, records management, and information governance.

What is IBM FileNet's best feature?

Reviewers rate File sync, storage & archiving and Records management and Content search & retrieval highest, with a score of 9.8.

Who uses IBM FileNet?

The most common users of IBM FileNet are from Enterprises and the Information Technology & Services industry.