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IBM FileNet Content Manager

IBM FileNet Content Manager

Overview

What is IBM FileNet Content Manager?

IBM FileNet Content Manager is a cloud-native content services solution to manage, share and collaborate on content to save employees’ time and improve customer experiences. This ECM solution includes functionality for document management, business process management, case management, content analytics,…

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Recent Reviews

TrustRadius Insights

Efficient Workflow: Users have praised the system for its efficiency in data transfer and workflow, appreciating the time-saving benefits …
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Finally with it

7 out of 10
September 26, 2023
Incentivized
Initially to save time and interact, collaborate with low code tools and especially content search. Integration of external file shares …
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Partner Perspective

10 out of 10
December 01, 2022
Incentivized
We recommend companies on using FileNet Content Manager and therefore need to setup POC's and demos showing how FileNet can be used and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Document management (23)
    8.5
    85%
  • File sync, storage & archiving (21)
    8.2
    82%
  • Enterprise content collaboration (23)
    8.1
    81%
  • Security, risk management & information governance (22)
    7.7
    77%

Reviewer Pros & Cons

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Pricing

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What is IBM FileNet Content Manager?

IBM FileNet Content Manager is a cloud-native content services solution to manage, share and collaborate on content to save employees’ time and improve customer experiences. This ECM solution includes functionality for document management, business process management, case management, content…

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Enterprise Content Management

Features related to managing business content and transactional content for enterprises.

7.6
Avg 8.2
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Product Details

What is IBM FileNet Content Manager?

IBM FileNet Content Manager is a cloud-native content services solution to manage, share and collaborate on content to save employees’ time and improve customer experiences. This ECM solution includes functionality for document management, business process management, case management, content analytics, imaging, records management, and information governance. IBM FileNet Content Manager is a flexible content management solution that provides the foundation for IBM Cloud Pak® for Business Automation. It uses AI to deliver deep insights from unstructured content. It can be used to create innovative business applications on any cloud and manage all enterprise content, from any source.

IBM FileNet Content Manager Features

Enterprise Content Management Features

  • Supported: Content capture & imaging
  • Supported: File sync, storage & archiving
  • Supported: Document management
  • Supported: Records management
  • Supported: Content search & retrieval
  • Supported: Enterprise content collaboration
  • Supported: Content publishing & creation
  • Supported: Security, risk management & information governance
  • Supported: Contract lifecycle management
  • Supported: Automated workflows
  • Supported: Artificial intelligence
  • Supported: Mobile support
  • Supported: Integration

IBM FileNet Content Manager Screenshots

Screenshot of Editing in Microsoft Word - Collaboration in real time using Microsoft Office for the web.Screenshot of External file sharing - Securely share with external users.Screenshot of Annotation and redaction - Features an advanced viewer used to create annotations and apply redactions to content.

IBM FileNet Content Manager Videos

IBM FileNet Content Manager Integrations

IBM FileNet Content Manager Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, AIX
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

IBM FileNet Content Manager is a cloud-native content services solution to manage, share and collaborate on content to save employees’ time and improve customer experiences. This ECM solution includes functionality for document management, business process management, case management, content analytics, imaging, records management, and information governance. The IBM FileNet Content Manager content management solution provides the foundation for IBM Cloud Pak® for Business Automation. It uses AI to deliver deep insights from unstructured content. It can be used to create innovative business applications on any cloud and manage all enterprise content, from any source.

OpenText Documentum, OnBase, and OpenText Content Suite Platform are common alternatives for IBM FileNet Content Manager.

Reviewers rate Document management highest, with a score of 8.5.

The most common users of IBM FileNet Content Manager are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(68)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Efficient Workflow: Users have praised the system for its efficiency in data transfer and workflow, appreciating the time-saving benefits it provides. The streamlined processes enabled by the system contribute to a more productive work environment.

Robust Document Management Tools: Reviewers have highlighted the variety of document management tools offered by the system, such as version control, workflow automation, compliance features, and content search options. These tools enhance organization and accessibility of documents for users across different departments.

Secure Data Storage: Customers value the secure data storage capabilities of the system, especially highlighting features like custom security settings to protect sensitive information and detailed audit trials that ensure accountability in document interactions. The emphasis on data security instills confidence in users regarding the protection of their valuable information.

Lengthy Upgrade Time: Some users have expressed dissatisfaction with the lengthy upgrade time, suggesting a need for quicker updates to keep pace with competitors. This has impacted their overall experience and efficiency in utilizing the software.

Complex User Interface: Users have noted the complexity of the user interface, recommending a revamp to make it more intuitive and accessible. They find navigating through the system challenging and believe simplifying it would enhance usability.

Lack of Key Features: Several users have highlighted the absence of essential features such as better collaboration tools, browser compatibility, and payment integration, indicating a need for enhancements in these areas. These missing functionalities hinder their workflow and limit productivity.

Attribute Ratings

Reviews

(1-23 of 23)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Workflow automation
  • Single platform for storing and managing data
  • Manage compliance with requirements and security
  • Firstly, their user interface is outdated and can be upgraded to meet the new age
  • Also, reduction in software upgrade time, it is often time-consuming.
  • The reporting functionality requires a new age upgrade too.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Handle a lot of different file types easily
  • Custom security settings to protect data
  • Handle a lot of document formats
  • Comes with a lot of tools
  • Collaborating features could be improved
  • UI could be improved
  • Some features only work on certain browsers
September 26, 2023

Great Content Manager Tool.

Ankit Kumar Saxena | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Document Capture and Scanning: FileNet Content Manager efficiently captures and digitizes documents from various sources, including scanners and email attachments. It can automatically classify and index documents, reducing manual data entry and improving accuracy.
  • Document Version Control: The system provides robust version control features, ensuring that users are always working with the latest version of a document. It keeps a complete history of changes, making it easy to track revisions and maintain document integrity.
  • Workflow Automation: FileNet Content Manager allows organizations to design and implement complex workflow processes. It automates tasks, approvals, and document routing, improving efficiency and reducing errors. For example, in a healthcare setting, it can streamline patient record approvals.
  • Compliance and Records Management: It excels in helping organizations adhere to regulatory compliance requirements. It provides features for records retention, audit trails, and access controls, which are essential in industries like finance and healthcare, where data privacy and compliance are critical.
  • Content Search and Retrieval: The system offers advanced search capabilities, including full-text search and metadata-driven search. Users can quickly locate documents and content based on keywords, tags, or other attributes.
  • User Interface Complexity: Some users find the interface complex and not very intuitive. Simplifying the user interface and improving user experience design could make it more accessible, especially for new users.
  • Customization Learning Curve: While the system is highly customizable, the process of configuring custom metadata, document types, and workflows can be challenging for administrators who are not experienced with the platform. Improving the customization process with user-friendly wizards or templates would be beneficial.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Detailed Audit trials for all document interactions.
  • As our organization grows, so does our data volume, IBM FileNet Content Manager seamlessly scales to accommodate this growth.
  • The search capabilities are powerful and we can quickly find information just by typing a name.
  • The version control feature ensures that every change, edit, or contribution is tracked and documented.
  • While it supports document sharing and version control, features like real-time collaborative editing and threads are missing.
  • Mobile access capabilities are limited.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Storing the content
  • Securing the content
  • Content retrieval
  • Content life cycle management
  • Integration with external applications
  • Exception details are difficult to understand the root cause
  • Sweep system could be improved, custom policies should be able to schedule independently instead of subscribing it to default policies
  • Background searches are not so easy to use
  • Bulk actions do not show progress
Gregory Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • IBM FileNet Content Manager is good in financial industry as it can be used in managing loan application, account document and other financial records.
  • IBM FileNet Content Manager can do well in manufacturing industries as it is capable of managing product documentation, engineering drawing and other critical documents. This helps in improving operational efficiency.
  • It can also be used in healthcare industry. This is because it offers features like secure access control and versioning which help in complying with regulations, therefore, improving patient care and outcomes.
  • IBM FileNet Content Manager's interface is complex and difficult to navigate for some users. IBM should consider improving the user interface to make it more easier and intuitive.
  • IBM FileNet Content Manager may be difficult to integrate with other applications and systems. IBM should consider improving its integration capabilities to ease connectivity with other systems.
  • The wide range of customization make it challenging for users to configure the software to find find their specific needs. IBM should simplify the customization process to make it easier for users.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Multiple people can edit on one go
  • Easy to manage compliance
  • Search files across business unit
  • Adding a dashboard with activity tracker for admins
  • Better looking UI
  • Enhanced user experience
Jordan Seaman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Saving patients data.
  • Automation of record updating.
  • Secure file transfer infrastructure.
  • Data management and document transfer services have been running effectively.
  • I have not experienced any performance drawbacks.
  • The features are stable and their functionalities are excellent.
September 22, 2022

In-person Filenet review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Save multiple versions of the same document.
  • Query documents using the search engine.
  • Organized document storage.
  • Document processing/conversion would be a nice feature.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Manage Document
  • Search Documents Including Full Text Search
  • Stored searches
  • Develop content oriented workflows
  • Develop templates
  • Integration of Lotus Forms and eForms
  • Administration Console GUI need to be improved
  • Class Level default permissions need to improved.
  • Workplace XT needs to be improved.
November 18, 2018

ECM review

Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Encryption at rest
  • Taxonomy
  • Security
  • Difficult to upgrade
  • Sometimes hard to get modules to work together
  • Content Navigator is better than the old Workplace, but it is also looking dated.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • It has ability to access documents via a web interface without a client being installed on a device.
  • It provides robust solution for Document classification , securing documents, versioning of documents.
  • It supports storage of various document mime types which includes: MS office, images, videos etc.
  • Cloud deployment is still a work in progress.
  • IBM eForms are not compatible with IBM Content Navigator
  • FileNet Content Engine administration console (acce) is not user friendly and needs improvement.
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