Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

Help Authoring

Mind Mapping

Development

Business Intelligence (BI)

Collaboration

Corporate Social Responsibility (CSR)

Environmental Health and Safety (EHS)

IP PBX

Manufacturing Execution

Enterprise

Accounting

Expense Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Referral

HR Management

Payroll

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Delivery Controllers (ADC)

Cloud Storage

Code Review

Data Catalog

Data Fabric

Data Recovery Service

Data Virtualization

Fraud Detection

IT Infrastructure Monitoring

Integration Platform as a Service (iPaaS)

Interoperability

Network Performance Monitoring

Observability

Relational Databases

Server Management

Software-Defined WAN

Storage Area Network

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Click Fraud

Contact Management

Content Management

Customer Experience Management

Digital Asset Management

Direct Mail Automation

Email Marketing

Local Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Virtual Event

Web Analytics

Website Builder

Marketing

Project Management

Wireframing

Professional Services

Customer Relationship Management (CRM)

Sales Coaching

Sales Intelligence

Sales

GDPR Compliance

Security

ID Card

Insurance Policy Administration Systems

Insurance Underwriting and Rating

Last Mile Delivery

Library Management

Pharmacy

Plagiarism Checker

Smart Cities

Telemedicine

Vertical-Specific

medium

large

small

Deloitte Consulting

Consulting and Advisory Services

Deloitte

Advanced Managed Hosting Services

Advanced

Stefanini Cloud Services

Stefanini

Telefónica Managed Cloud Services

Telefónica

Tech Cares 2022

Tech Cares 2023

IBM offers managed services for migrating SAP applications to Microsoft Azure and managing workloads.

IBM Managed Services for SAP Applications

Infrastructure-as-a-Service is based on the standard cloud computing model, in which a service provider makes resources, such as applications and storage, available to the public over the Internet.

Infrastructure-as-a-Service

Likelihood to Recommend

IBM is a global technology and innovation company headquartered in Armonk, NY.  It is one of the largest technology and consulting employers in the world, with approximately 427,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and advanced servers and supercomputers. Utilizing its business consulting, technology and R&amp;D expertise, IBM says it helps clients become "smarter" as the planet becomes more digitally interconnected. This includes working with organizations and governments to build systems that improve traffic congestion, availability of clean water, and the health and safety of populations. IBM invests more than $6 billion a year in R&amp;D, just completing its 18th year of patent leadership. IBM Research has received recognition beyond any commercial technology research organization and is home to 5 Nobel Laureates, 9 US National Medals of Technology, 5 US National Medals of Science, 6 Turing Awards, and 10 Inductees in US Inventors Hall of Fame. The company was behind the inventions of the PC; SABRE travel reservation system; UPC codes, Watson, the Jeopardy!-playing computing system, and much more.

IBM Managed Apps Portal for SAP Demo

Bringing Services for SAP and Cloud  together into a Single Portal. Watch IBM managed Apps portal Demo for SAP applications. #IBMServices | #S4HANA | #SAPHANA | #SAPApplications

Infrastructure-as-a-Service (IaaS)

IaaS provides the basic building blocks for an IT infrastructure like servers, storage, and networking, in an on-demand model over the Internet

Service-level Agreement (SLA) uptime

The service uptime as a percentage defined in the SLA

Dynamic scaling

Ease of scaling up or down in response to customer needs

Elastic load balancing

Automatic balancing and distribution of resources across multiple virtual computers

Pre-configured templates

Pre-defined templates for virtual machines

Monitoring tools

Monitoring tools provide alerts when problems are detected

Pre-defined machine images

Range of different server configurations available

Operating system support

Range of operating systems available as pre-configured images

Security controls

Compliance with security protocols like SSL and AES

Automation

We decided to migrate our SAP server to cloud services a few years ago to reduce the hardware maintenance. Last year, we reviewed our contract with SAP HEC and we decided to verify with a different supplier and decide to go with IBM for the next few years to come. Most of our end-users are using the SAP system for different operations.

Product Usage

Good customer service.
Good follow up on migration project.
Easy to coordinate maintenance with customer.

Things done well

Monitoring of the server not always working.
Difficulty to process all the request we open.
Hard to follow up the ticket on the IBM cloud portal.

Things done poorly

It happened many times. We report an issue on our server and we trying to solve the issue by ourselves but after a lot of research, we found the issue is at the OS level and we need to inform IBM that the server is not working.

Negative: User can't use the system if it not working
Negative: We need to inform ourselves about IBM security breaches on servers that we do not have access to.
Positive: Easier to plan maintenance for an upgrade.

Return on Investment

SAP on IBM Cloud 2021-05-07 13:13:12

Reviews

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

IBM Managed Services for SAP Applications

Overview

What is IBM Managed Services for SAP Applications?

IBM cloud review

Awards

Service Offering Details

What is IBM Managed Services for SAP Applications?

IBM Managed Services for SAP Applications Video

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