IBM MQ

Quick resolution on IBM Support tickets, IBM's support team reviews the service request and contact back for further information or to provide quick assistance supported by well qualified IBM engineers and support team. While designing IBM MQ solution one can check for Premium support which provides a higher level of service with faster response times and 24/7 availability. This level of support for critical business applications helps where downtime can have a significant impact.

It's a way of messaging communication, superior reliability, and a good queue manager, Messages can be handled based on the qualities of services it depends on a number of different qualities and ordering the queue. Its assured message delivery is the main factor to give such type of rating. It is the backbone of a dynamic environment.

Not engaged support as most of my issues encountered had articles on IBM forum and other forums resolving it

Good reactivity of the support.
Strong expert profil.
Effiency of the support, expert are force of proposal and really involved to solve your issues

We get excellent support from IBM on MQ

I have never contacted the support team, but heard there response time is pretty quick

I have never used support for this product. I remember using IBM support for another product like 2 years ago, the support team was really fast to reply but also with really good technical skills. We had a bug and it was solved within 2 weeks. Comparing these to other support experiences, it's really good

I never needed support for IBM MQ.

I never contacted support , but heard from other colleagues that they are responsive and have quick turnaround time.

I've had great support from IBM on the product when engaged. I would have given it a 10 if the online documentation side was easier, in my experience, to use.

The PMR response seems to be great and precise . However whenever their is a discussion on medium impact ticket , the response time is huge .

Every case opened is handled well. There are good contacts. We are communicating well, and knowledge is shared.

Support has been very valuable to me on couple of occasions. They have been thorough and resolved the issues efficiently

For PMR's we get good support.

I love the mqseries.net community, which also helps alot.

Excellent Secure tool for data exchange in big companies. highly recommended this product.

Our requests and requirements are always attended by an expert on the subject in an estimated time of 30 minutes, in the event that the problem cannot be solved in a short time its technical support team follows up and is attentive to the resolution of our request. IBM MQ provides high-tech technological support that has allowed us to work without interruptions of more than a few minutes.

IBM Support is always knowledgable and competent to solve any issues that we might have.

I have been thoroughly impressed with the support provided by the IBM team. They are always available and helpful. It is through them that we found out that integrating IBM MQ and App Connect would really help speed up the connection IBM in out environment.

Support team was very brilliant and ready to help anytime without wastage of time. And they are working very politely and behavior was very good and supportive.

there is good customer support whenever someone needs help.

We have contacted them a couple of times, really these guys help in the essential, we believe that they could be up to any question, and at the height of any solution. They are specialists.

It is sufficient to support for what we need to solve in some doubts, we really do not occupy it too much.

The support is 10 out of 10, it is always willing to solve our questions, we believe that due to our previous experience, it has been one of the best in solving problems with technical questions.

It is a good support but only when you already have expertise in what you want to ask or know how to develop the questions, many of them are computer scientists and do not understand any language other than their own.

The support is good, but we can only say about its speed during daytime hours, we have never made a query at night and we believe that this may vary in the treatment or provision of information.