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IBM Sterling Order Management

IBM Sterling Order Management

Overview

What is IBM Sterling Order Management?

IBM now owns and supports Sterling Commerce products (since August 2010), the most notable product being IBM Order Management. The platform emphasizes order promising and fulfillment and provides tools to adaptively complete orders specified to customer demands.

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Recent Reviews

IBM Sterling Commerce

8 out of 10
March 13, 2015
Its used across all departments & geos in my organization. The biggest problem it address is across Global Inventory Management & Revenue …
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Awards

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Pricing

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What is IBM Sterling Order Management?

IBM now owns and supports Sterling Commerce products (since August 2010), the most notable product being IBM Order Management. The platform emphasizes order promising and fulfillment and provides tools to adaptively complete orders specified to customer demands.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is IBM Sterling Order Management?

IBM Sterling Order Management provides order orchestration through a centralized inventory, order promising and fulfillment hub to support omni-channel fulfillment. It helps enterprises increase fill rates and inventory turns, reduce markdowns, improve customer loyalty and increase share of wallet.

IBM Sterling Order Management Competitors

IBM Sterling Order Management Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

IBM now owns and supports Sterling Commerce products (since August 2010), the most notable product being IBM Order Management. The platform emphasizes order promising and fulfillment and provides tools to adaptively complete orders specified to customer demands.

Manhattan Active® Store Inventory and Fulfillment and SAP Commerce Cloud are common alternatives for IBM Sterling Order Management.

The most common users of IBM Sterling Order Management are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(13)

Attribute Ratings

Reviews

(1-5 of 5)
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Score 7 out of 10
Vetted Review
Verified User
Incentivized
IBM Sterling Order Management provides order orchestration through a centralized inventory, order promising and fulfillment hub to support omni-channel fulfillment. It helps enterprises increase fill rates and inventory turns, reduce markdowns, improve customer loyalty and increase share of wallet. The Sterling Order Management system enables you to make better decisions about how to promise and fulfill customer orders, resulting in improved profitability and customer satisfaction.
  • A single view of supply and demand across channels to provide improved inventory utilization and more accurate promise dates.
  • Coordinated, customized fulfillment execution to support various selling channels and both internal and external supplies.
  • One source of order information to provide customers with accurate and timely alerts and updates.
  • Better if they can support Warehouse management. It would be single tool to have E2E support.
[IBM Sterling Order Management is well suited for] Integrated order fulfillment processes across all selling channels to provide a seamless customer fulfillment experience.
  • In the long term it gives the customer a good view of good available on hand / allocated /reserved etc for better planning and can route the orders to different geographical location based on the availability
Warehouse Management System which is mainly focussed on warehouse fulfillment but not on the routing and availability tracking
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We at eBay provide order management system(OMS) capability as a platform to major retailers.The back end of OMS is IBM Sterling Commerce.
  • Centralized order management
  • Distributed inventory management
  • Solid integration framework
  • Selling the product as more micro managed modules
It's perfect for medium to large retailers
  • Optimal inventory management resulted in more orders per minute and good ROI and customer experience
Integration framework provided by Sterling OMS is much more flexible than other OMS solutions.
March 13, 2015

IBM Sterling Commerce

Score 8 out of 10
Vetted Review
Verified User
Its used across all departments & geos in my organization. The biggest problem it address is across Global Inventory Management & Revenue recognition like Transfer IN & OUT.
Also its capability with other applications.
  • The robust functionality of Sterling Order Management can be utilized across multiple selling channels, which include contact (call) center, store, web, and field sales
  • Check inventory availability across all locations
  • Sterling Distributed Order Management delivers the required visibility and event management across all fulfillment activity, allowing you to respond quickly to unexpected problems and meet customer expectations
  • Although not yet fully integrated, Sterling has a compelling Supply Chain Execution fulfillment vision that covers Selling, Order Management and Logistics.
  • IBM Sterling Commerce has been unable to generate significant sales momentum with their Warehouse Management System and Transportation Management System suites and is falling behind the competition. It is yet to be seen if IBM can turn this around and start to keep pace with the industry leaders
  • Sterling Warehouse Management Software depth and breadth of functionality is challenged in complex supply chain operations
  • Sterling Transportation Management Software is largely North American centric; lacking features to handle sophisticated global operations
What is the Development Technology ? What is the Integration Technology ? How much it can be Customized ?
  • Improved Order life cycle & Reverse logistics
  • Manhattan Associates
Its the one of the best supply chain s/w for Order Management & its scales with the existing company infrastructure.
The package of Sterling Order Management / Sterling Store / Sterling Call Center works very well and it supports the expansion to Geographies like US/EU/JP/China, some of hottest markets for e-commerce.
Gregory Powell | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
It is used across the entire organization for inbound, outbound, inventory control, supply chain management, returns, Cognos reporting, and more.
  • Centralizing data.
  • Instantaneously updated data.
  • Ad hoc reporting.
  • The user interface of the system is very "click" intensive. By that I mean that a user must either [mouse click] or [keyboard stroke] an inordinate amount, in order to accomplish a routine task. I contend that the user interface must have been developed by a "gamer" and not a business software development-type individual. This is very inefficient.
  • While the system is very capable of creating ad hoc reports (downloading data and importing into Excel), it is weak in the other direction. I would like to be able to manipulate / annotate my downloaded data and upload it back to the system in a batch process fashion. This would increase efficiency and reduce some of the aforementioned gamer-like clicking. Perhaps the system is capable of this and our organization is just not taking advantage of such features.
  • Recently, I spent a significant amount of time inputting data, in order to "trick" the system into providing the desired result. For example, the quantity of a specific product / SKU will display a result of [ 0 ], while most of the time no entry will be displayed if in fact the actual quantity is zero. The "trick" is this; Step 1 - Increase the value by [ 1 ], then [save]. Step 2 - Decrease the value by [ 1 ], then [save]. The system will now display the desired result. Wow!
I would be interested to know how much is out-of-the-box and how much customization a specific organization's requirement would be.
  • It seems ROI is not necessarily used within my organization as a quantitative value. Many projects are implemented based more on instinct and emotional buying aspects than sound business decisions. While it may seem as if the IBM Sterling system has improved operations, there is no empirical data to substantiate that.
I was not involved nor do I have any specific knowledge as to why IBM Sterling was selected.
The previous software (DCS) was utilized until it was no longer supported by the vendor. It is difficult for this organization to perceive a software purchase as an investment or a value-added component. It is looked upon as an expense. Until a different perspective in terms of ROI is adopted, I suspect the IBM Sterling software will remain in-place until it is no longer supported by the vendor. Sad.
Score 9 out of 10
Vetted Review
Verified User
1. ecom OMS system
2. Ecom Inventory Master
3. Ecom Ship from Store Order Fulfillment (Pick, Pack & Ship)
4. Ecom Warehouse Management system
5. Order Sourcing
6. Order Invoicing
7. Drop Ship Vendor Order Sourcing
  • Node Sourcing and scheduling
  • Real Time Inventory Management
  • Store Order Fulfillment
  • Service Oriented Architecture
  • RCP Based deployment
  • Wider variety of sourcing configuration
  • Product Documentation
  • COM Features need to better so that Customer case handling is facilitated
1. Order Capture
2. Order Sourcing & Scheduling
3. Inventory
  • Easy and efficient Store Order fulfillment
  • Flexible and configurable order sourcing options
  • Employee Efficiency
IBM Sterling Commerce offers an extensible framework and configuration based solution
It is a great product in the OMS space
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