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IBM Process Mining

IBM Process Mining

Overview

What is IBM Process Mining?

IBM Process Mining enables organizations to identify the business processes that may benefit most from automation by using business system data to create and visualize an end-to-end process to uncover derivations, bottlenecks and inefficiencies that are hidden in business processes.IBM…

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Recent Reviews
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Awards

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Reviewer Pros & Cons

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Pricing

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IBM Process Mining Inside Cloud Pak for Business Automation SaaS

$3208 Flexpoints (Flexpoints are priced at USD 1 per point on a recurring, monthly basis)

Cloud
per month per installation

IBM Process Mining Inside Cloud Pak for Network Automation On-Prem

$33,110

On Premise
per year per installation

IBM Process Mining Inside Cloud Pak for Watson AIOps On-Prem

$33,578

On Premise
per year per installation

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ibm.com/products/process…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is IBM Process Mining?

IBM Process Mining enables organizations to identify the business processes that may benefit most from automation by using business system data to create and visualize an end-to-end process to uncover derivations, bottlenecks and inefficiencies that are hidden in business processes.

IBM Process Mining provides users an objective view to analyze business processes, identify areas to focus automation initiatives and create what-if scenarios on prioritizing automation projects.

As a foundational capability of IBM Cloud Paks for Automation, IBM Process Mining finds the best process candidates for automation, calculates expected ROI, and shows the impact of automation initiatives on the entire process before implementation.


IBM Process Mining Features

  • Supported: Task Mining
  • Supported: Simulation
  • Supported: Digital Twin of an Organization (DTO)
  • Supported: Variants comparison
  • Supported: Multi-level process mining
  • Supported: Conformance checking
  • Supported: As-is/what-if comparisons
  • Supported: Critical resource analysis
  • Supported: Model and rule refinement
  • Supported: Bots, resources allocations
  • Supported: Activity map

IBM Process Mining Screenshots

Screenshot of visualizations that provide analysis on process performance and the associated times and costs, used to automatically discover processes.Screenshot of a visualization that helps locate the best process performance in lead time and costs related to both standard and customized KPIs of running processes to understand where automation will make the biggest impact.Screenshot of analytics that compare a discovered process with a reference process model to locate deviations and their costs, frequency and root cause for targeted fixes.Screenshot of RPA Candidates, that recommends the activities to automated based on ROI and the desired automation level.Screenshot of a simulation comparing as-is and what-if processes to calculate ROI of automation initiatives.

IBM Process Mining Video

Process mining is a technique that applies data science to discover, monitor and optimize business processes by analyzing available knowledge from event log systems and desktop interactions. IBM’s Lou Foglia explains how process mining can help a business better understand th...
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IBM Process Mining Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesWorldwide
Supported LanguagesEnglish, German, Italian, Japanese, Dutch

Frequently Asked Questions

Celonis, UiPath Process Mining, and ARIS Process Mining are common alternatives for IBM Process Mining.

Reviewers rate Support Rating highest, with a score of 9.3.

The most common users of IBM Process Mining are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(122)

Attribute Ratings

Reviews

(1-25 of 48)
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Bernadette Johnsen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
IBM Process Mining is top-notch software, it deserves 10 points as it simplifies our manual effort and actively reduces risk in our applications, plus it has a technical support team that is always available to fix issues as needed. This software is highly recommended to improve launches and eliminate bottlenecks, its profitability makes it the favorite software on the market.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Better total control of our system, in addition to being able to have our clients' data at our disposal, is incredible. We can easily generate models, automation of business processes, and information necessary to make changes or improvements to them. IBM Process Mining has great potential and efficiency in all its functions. Everything you need is in this software.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Confidence is what IBM Process Mining makes us feel; the service is excellent, and it saves a lot of time and money. The good tutorial of the product towards the personnel of the organization makes it work with more efficiency and productivity. In addition to the fact that this software shows very well all the important aspects of the process, you can always see the existing problems for their immediate repair. It has good customer service, which response quickly to any concerns.
Alonzo Marquez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I recommend IBM Process Mining to any company, big or small, it also deserves a higher rating than the others, the automation that we achieved with this software has been very favorable, our processes always had flaws, but with IBM Process Mining the results are successful. If you are thinking of buying software like this, you should know that there are countless similar systems, but this is the software most capable of improving business processes, now we are improving our business processes without much effort.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
at real time use I found is easy to use. if your algorithms is up to the point then you can extract a strong data accOrding to your strategy .which required for your R&D.and after using process Mining we converted passive clients into active and now were delivering them best service.

September 27, 2023

IBM Process Mining review

Vito Sorresso PMP® | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
well suited: Identifying and eliminating bottlenecks, redundancies, and delays in processes to improve efficiency and reduce operational costs
less appropriate: Monitoring and improving product and service quality by identifying deviations and issues in production processes
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The data mining used within our organization uncovered many logs, records and unnoticed processes, which resulted in a very detailed visual representation of the end-to-end processes, mapped out in sequence of events. We were able to identify a few bottlenecks which caused delays and deviations in our workflows. In short we were able to iron out the inefficiencies, which helped tremendously in deploying targeted improvements to our internal processes.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
periodic process mining assessments to monitor the efficiency of the order-to-delivery process. This ensures that the changes are yielding positive results and allows for quick adjustments if new inefficiencies are found.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
For those organization in search for a solution that will help them to automate their complex processes and workflows, make better business decisions and also improve their business processes performance,IBM Process Mining is the right and proven solution to give a try without any hesitation.
Daniel Souza | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
If the process has a structured log, it will make it much easier to apply IBM Process Mining, otherwise you will have to either use the capture tool or modify the current process to generate structured data and import them into the tool
Score 8 out of 10
Vetted Review
Verified User
Incentivized
IBM Process Mining is very well suited in any situation where process discovery at a company is necessary. It is easy to use, very complete, and is sure to get the job done. One of the best parts is how transparent it is to the employees, no additional work from them is required for it to function.
Christine Canassa | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
This application is effectively suited in managing business operations. It has powerful data management capabilities that orchestrates workflows. It provides budgeting architecture and resource managing planning that optimizes implementation of projects. IBM Process Mining identifies delays across the workflow ecosystem and opportunities that can lead to quick achievement of targeted results. It unlocks full business potential with complimentary AI to maximize productivity.
Paige Jenkins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I 100% recommend IBM Process Mining because it helps us improve our processes, has predictive analysis, detects bottlenecks and anomalies on time, thus avoiding future problems. It is a software with good automatic capabilities, which simplifies the optimization of our processes. It increases our productivity and generates positive results that are visible in a very short time.
jacod Jones | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Driving further improvements to business processes is one of the reasons to use IBM Process Mining such as to improve the supply chain with this modern solution. We have been trying to improve processes for about 3 years with great success and we know that IBM is a reliable and robust friend that has the machine learning capabilities required by the complex process symptoms that we need to improve and change.
Khati Disha | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
IBM Process Mining ensure we gain process transparency where by it creates unprecedented levels of transparency into the way our processes are being executed. It also limit our reliance on human bias with data-driven, fact-based process intelligence. Identify automation opportunities, prioritize by impact and expected ROI, and fast-track implementation with automated RPA bot generation.
Jan-Willem Steur | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
SInce the product is rather new and not yet widely spread / implemented, the best recommendations is coming from the early adopter clients using the product in real life, however from what I see and have learned, it is an outstanding product to be exposed to the outer world by giving demo's based on near real production data.
Narmina Ibrahimli | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Since we also learned about the advantages of this system through a recommendation, I can recommend IBM Process Mining with the utmost confidence. This software enables data visualization and process optimization, and it also helps you increase workflow, reduce delays, keep everything under control, identify bottlenecks quickly, produce high-quality reports, and save a lot of time.
Kimberly Crispin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It has enabled my team to create well structured work plans and set realistic objectives. The company has expanded with the suitable work mechanisms in place. It has eliminated manual work monitoring tools that were slow and deployed advanced systems that have accelerated production growth. The performance has been stable with more task automation and increase revenue generation from various business processes.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Business operations are critical to any organization, and operational efficiency determines the ROI. IBM Process Mining integrates seamlessly to help organisations analyze and capture meaningful insights from the log data. The insights help in planning and better managing the resources, which improves productivity.
Priyah Manasa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
IBM Process Mining is definitely a recommendable tool for every business growing and developing. It helps us understand fully how our business is performing, optimize spending, and implement automation where it makes sense while reducing errors and hence improves our productivity. With a responsive 24/7 support team available, everything has been running smoothly.
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