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IBM Process Mining

IBM Process Mining

Overview

What is IBM Process Mining?

IBM Process Mining enables organizations to identify the business processes that may benefit most from automation by using business system data to create and visualize an end-to-end process to uncover derivations, bottlenecks and inefficiencies that are hidden in business processes.IBM…

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Recent Reviews
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Awards

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Reviewer Pros & Cons

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Pricing

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IBM Process Mining Inside Cloud Pak for Business Automation SaaS

$3208 Flexpoints (Flexpoints are priced at USD 1 per point on a recurring, monthly basis)

Cloud
per month per installation

IBM Process Mining Inside Cloud Pak for Network Automation On-Prem

$33,110

On Premise
per year per installation

IBM Process Mining Inside Cloud Pak for Watson AIOps On-Prem

$33,578

On Premise
per year per installation

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ibm.com/products/process…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is IBM Process Mining?

IBM Process Mining enables organizations to identify the business processes that may benefit most from automation by using business system data to create and visualize an end-to-end process to uncover derivations, bottlenecks and inefficiencies that are hidden in business processes.

IBM Process Mining provides users an objective view to analyze business processes, identify areas to focus automation initiatives and create what-if scenarios on prioritizing automation projects.

As a foundational capability of IBM Cloud Paks for Automation, IBM Process Mining finds the best process candidates for automation, calculates expected ROI, and shows the impact of automation initiatives on the entire process before implementation.


IBM Process Mining Features

  • Supported: Task Mining
  • Supported: Simulation
  • Supported: Digital Twin of an Organization (DTO)
  • Supported: Variants comparison
  • Supported: Multi-level process mining
  • Supported: Conformance checking
  • Supported: As-is/what-if comparisons
  • Supported: Critical resource analysis
  • Supported: Model and rule refinement
  • Supported: Bots, resources allocations
  • Supported: Activity map

IBM Process Mining Screenshots

Screenshot of visualizations that provide analysis on process performance and the associated times and costs, used to automatically discover processes.Screenshot of a visualization that helps locate the best process performance in lead time and costs related to both standard and customized KPIs of running processes to understand where automation will make the biggest impact.Screenshot of analytics that compare a discovered process with a reference process model to locate deviations and their costs, frequency and root cause for targeted fixes.Screenshot of RPA Candidates, that recommends the activities to automated based on ROI and the desired automation level.Screenshot of a simulation comparing as-is and what-if processes to calculate ROI of automation initiatives.

IBM Process Mining Video

Process mining is a technique that applies data science to discover, monitor and optimize business processes by analyzing available knowledge from event log systems and desktop interactions. IBM’s Lou Foglia explains how process mining can help a business better understand th...
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IBM Process Mining Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesWorldwide
Supported LanguagesEnglish, German, Italian, Japanese, Dutch

Frequently Asked Questions

Celonis, UiPath Process Mining, and ARIS Process Mining are common alternatives for IBM Process Mining.

Reviewers rate Support Rating highest, with a score of 9.3.

The most common users of IBM Process Mining are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(122)

Attribute Ratings

Reviews

(1-2 of 2)
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Alonzo Marquez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is a very effective system to improve processes that are not working fully. The detection of these flaws can only be achieved with IBM Process Mining since it is a software with more powerful results than other software that performs the same. Indeed, adaptation to each department was achieved, since it is very easy to implement and anchor to the different departments that use it. We visualize data very effectively and improve where we are lacking, automation is very effective in optimizing our manual functions.
  • I like the power of simulations, as they show us hypothetical results to know where to improve, it helps us prevent internal disasters and future improvements.
  • It has a very detailed dashboard with very clear and precise functions.
  • Each feature is aimed at improving every aspect of our business processes, the benefits are plentiful, and with great ease of use.
  • It can be complicated software to understand at first glance by inexperienced colleagues, but the technical support is the best, they are always available and respond quickly to any query.
I recommend IBM Process Mining to any company, big or small, it also deserves a higher rating than the others, the automation that we achieved with this software has been very favorable, our processes always had flaws, but with IBM Process Mining the results are successful. If you are thinking of buying software like this, you should know that there are countless similar systems, but this is the software most capable of improving business processes, now we are improving our business processes without much effort.
  • It has very good data mining, and the visualization is special for us, in addition, the results are excellent, the automation is good, the programming is simple and the support team is unique and friendly to solve our doubts and problems. We have made great progress that we did not achieve before, errors in application launches are detected in time, and inconveniences are prevented.
Contacting the technical support team is a simple task, since the response is fast, we do not spend long hours in front of the computer waiting for a favorable response, since they are trained people who offer us first-class service. It is a service that works 100% and is rated by us with 10 points.
25
It is a software that generates great productivity in each of our work actions, the implementation of IBM Process Mining has improved our internal processes, increases business productivity by improving our analysis of processes in an automated way, we are 25 people who currently use this software with great constancy.
25
  • Every day we have a lot of information flow, which is a bit slow to process manually, but with this software we have a better view of all our processes, we increase productivity without much manual effort.
  • It has a large constant monitoring that helps us detect any type of inconvenience.
  • Bottleneck detection is very important and IBM Process Mining does it perfectly.
  • It is impressive software, since it has saved us many hours of daily work, which we can dedicate to other activities that require more of our attention.
  • The automatic data analysis is really impressive.
  • We can make better decisions with the help of IBM Process Mining, because we have our processes 100% with this software.
  • By using IBM Process Mining we can improve our personal and commercial activity, daily we think of new ways to diversify this software for our benefit.
I think it is the best process mining software that can currently exist, others are similar, but do not meet our expectations, we will use it for a long time, it is a system that makes us productive with minimal manual effort, the quality of the results they are amazing.
The technical support offered by IBM Process Mining is fully functional, they provide immediate answers to our problems, they offer us effective solutions and suggestions that make us have more scalability with the operation of IBM Process Mining, the technical support has never failed us.
Yes
It's not exactly a bug, but we did ask technical support for help to make our implementation more successful, the response was immediate and the solution very effective, they are very attentive when we need their help.
Initially we required support help for the setup process, since as new users we lacked previous knowledge to be able to use it with greater confidence, but the support helped us to overcome the learning barriers and to be able to increase our benefits in the short term.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We can use IBM Process Mining to examine company processes, prioritise automation initiatives, and enhance processes. The tool will assist in distinguishing between occurrences that are conformant and those that are nonconformant in a given situation.
  • Excellent dashboard representation
  • enabling process tracking
  • data visualization feature is effective and informative
  • costly
  • BPMN files are required
As an organization, it is feasible to streamline its accounts receivable process significantly with the help of IBM's Artificial Intelligence powered automation and myInvenio's process mining abilities. For novices, it's a good fit because of the simplicity with which it may be used, as well as its utility and functionality.
  • visualization
  • AI based automation
  • effective in risk management
  • Not identified yet
We received help from the support team initially to understand the basic use cases, it was excellent and informative.
yes, we had no prior experience with this tool so.
No
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