IBM Robotic Process Automation

IBM Robotic Process Automation

Customer Verified
Top Rated
Score 8.2 out of 10
Top Rated
IBM Robotic Process Automation

Overview

What is IBM Robotic Process Automation?

IBM Robotic Process Automation with Automation Anywhere is a robotic process automation solution combining business process management tools from IBM with Automation Anywhere's bots and automation capabilities.
Read more

Recent Reviews

Read all reviews

How IBM Robotic Process Automation Differs From Its Competitors

Chatbot Functionality

What I really appreciate about this tool is that it enables control over business processes and resources through configuration and integration of pre-built bots by IBM. This simplifies the processes and ensures efficiency in business operations. The tool's interface is user-friendly, making it …
Continue reading

Amount of Time Saved

IBM RPA has delivered annualized value in the hundreds of millions of dollars by offloading the need for approximately 17.3 million minutes of manual effort each year. This has allowed our workforce to focus on more productive and strategic work. It helps us achieving cost savings, improve …
Continue reading

Chatbot Functionality

The IBM Robotic Process Automation Chatbots are designed exceptionally well and it integrated with multiple messaging platforms. My experience with this tool was great and it empowers control over trade forms and assets through the arrangement and integration of pre-built bots by IBM. This …
Continue reading

Amount of Time Saved

We have made arrangements that use the IBM environment. This not as it was diminished the overall taking toll of integration of third-party RPA apparatuses but we too spared the taking toll of licenses by acquiring bundle offerings from IBM.
Continue reading

Chatbot Functionality

The use of chatbots to interact with users has provided an efficient and nurturing real-time support, being very significant for our company the capacity and efficiency of chatbots. Their integration is simple, secure and very fast.
Continue reading

Chatbot Functionality

There are many uses for chatbots, in my case, I have managed to implement it in Slack, Facebook, and WhatsApp with very promising results for departments such as human resources that must keep in direct contact with customers, also the marketing departments implement chatbots to interact with …
Continue reading

Amount of Time Saved

There is never a working staff that is available to serve clients full time, this is the reason for using IBM Robotic Process Automation and its robust chatbots, I like to implement automation on the Facebook page to reduce our response time When they ask about the time saved, I can assure you …
Continue reading

Chatbot Functionality

Chatbots integrate very easily with third-party messaging systems only when we already have an adequate configuration, chatbots can answer recurring questions without problems and if the client wants to chat directly with a member of our team, they only have to select that option to tell us your …
Continue reading

Amount of Time Saved

Almost all customer requests can be solved with a good implementation of chatbots in third-party messaging systems, 90% of questions are answered automatically and customers are happier, only when customers want to chat directly with our team do chatbots also fulfill a fundamental role by sending …
Continue reading

Chatbot Functionality

The most efficient chatbots every day and are scalable as modifications are made in their functionality for specific tasks such as emails, administration, customer response system, revenue orders, we know the capabilities of chatbots to improve sustainability in a scalable way progress can be seen …
Continue reading

Amount of Time Saved

The emails arrive at all hours and are classified in each folder destined for said work area, in this sense we estimate that we save more than 8 hours a day and in relation to the money saved we believe that it is incalculable. We also control the traffic of documents, spreadsheets and PDF files, …
Continue reading

Chatbot Functionality

We already have more than 20 chatbots in operation in each department, which has required increasing self-service processes with direct customers who may require the provision of data regarding each department. The chatbots for the warehouse and supplies department perform the task of uploading …
Continue reading

Amount of Time Saved

Chatbots are what save the most time for technical support and self-service, around 6 hours are saved per day in automatic responses to customers and also for loading data from different providers, automated responses are always sent on different portals, if we save a lot of time in self-service.
Continue reading

Chatbot Functionality

Our experience with chatbots has been beneficial, as this was also one of the reasons why we were able to implement IBM Robotic Process Automation in our company, to improve the experience with our customers and reduce delays. Setup is simple and we customize it to our liking to produce the …
Continue reading

Amount of Time Saved

IBM Robotic Process Automation has been a fantastic software to increase effectiveness without the need to go to human personnel, with the capacity that bots have, manual hours are favorably reduced, and we have reduced to 30% the time that human personnel spends in front of the computer …
Continue reading

Chatbot Functionality

Chatbots are multitasking across departments and online to dramatically reduce errors and our slow response time to requests from prospective and returning customers. Chatbots are also used in the finance department to classify incoming and outgoing orders for recurring processes.
Continue reading

Chatbot Functionality

The ability to integrate IBM RPA chatbots with third-party messaging platforms is a key advantage for us, as it allows us to reach customers and employees on the platforms we prefer, improving the customer and employee experience. We accomplished that integration withe the use of APIs, and other …
Continue reading

Amount of Time Saved

Our organization reports showing that we saved 68% of our time as a result of increased automation and reduced instances of human error. For other companies and organizations out there it's important to carefully evaluate the potential time savings that can be achieved through IBM RPA before …
Continue reading

Chatbot Functionality

I have had a great experience with IBM Robotic Process Automation as it integrates seamlessly with leading communication and project management tools like Zoom and Slack. This makes it easier for us to collaborate and communicate effectively. The integration with our existing tools has been smooth …
Continue reading

Amount of Time Saved

IBM RPA has been a great success for our company as it has reduced manual work, decreased bureaucracy, and saved a significant amount of time for our staff. The platform has simplified the workload for employees by reducing repetitive tasks and freeing up time for more strategic and creative work.
Continue reading

Chatbot Functionality

At this moment we are implementing the tool with Whatsapp and Zendesk only. This has been a difficult task so far because it requires some detailed programming to work the way we need it. But i am very convinced that it will work great in the end. Therefore we trust on the knowledge of our …
Continue reading

Amount of Time Saved

It is very hard to say this in numbers but the average time saved is based on the decreased fault ratio, time spend on cases and several other aspects. I would estimate that we save around 20 to 40% time on basic and simple tasks that would otherwise require manual work.
Continue reading

Chatbot Functionality

I liked the functionality of the bot chat and is suitable for every department when dealing with many business issues. It was easy to implement an out of the box, it's an excellent RPA that requires minimal coding effor. And reporting tool and you can run more than one bot on the same machine
Continue reading

Amount of Time Saved

We did not make an exact measurement of hours saved with the automation itself, but we noticed that with the reduction of human errors, we were able to better occupy time with other activities and even extract the maximum that this tool offers. For us it was excellent value for money, it reduced …
Continue reading

Amount of Time Saved

It almost saved half of the work time around 3-4 hours overall on day to day basis. The system has decreased possible human errors while running important works and even take care of other activities without compromising the quality of their work which has increased the efficiency and quality of …
Continue reading

Chatbot Functionality

As a user, Chatbots can be integrated with a third-party messaging platform to allow seamless communication with customers. This allows for easy and convenient communication with customers. Customers are able to interact with the Chatbots easily. It also helps our organization expand and connect …
Continue reading

Amount of Time Saved

The amount of time saved by implementing IBM Robotic Process Automation depends on the specific use case and implementation of the organization. The average time a healthcare provider uses to automate the process of verifying patients' insurance coverage has been reduced from 3 days to just a few …
Continue reading

Chatbot Functionality

We have implemented the IBM Robotic Process Automation chatbots on our website to define the current maturity level of companies in terms of Industry 4.0 and Digital Transformation. The experience is inexplicable: the integration with third-party frameworks and tools such as React JS and GraphQL …
Continue reading

Amount of Time Saved

We have significantly decreased the level of bureaucracy and the manual entrance of data points by employees. Moreover, we have implemented the automatic presence checker of employees at work which has reduced the manual labor by 3 hours each day. In overall terms, we have saved for about 20 hours …
Continue reading

Chatbot Functionality

Our operations have become more efficient as we've added more bots to the mix. Since no one is in charge of duties that require an immediate reaction and have a huge margin for error, errors have significantly decreased. In this approach, a portion of my team is left in charge of handling …
Continue reading

Amount of Time Saved

It is mostly used for internal procedures and web automation, and we can see that it has greatly decreased the amount of human work required and given us the freedom to investigate new areas in which we might shine. By putting less effort into repeated manual operations, we were able to save a lot …
Continue reading

Chatbot Functionality

This statement is true in my experience. IBM RPA chatbots are designed to easily integrate with multiple messaging platforms such as Facebook Messenger, Slack, Microsoft Teams and more. This allows businesses to use the chatbots on the platform that is more convenient for their customers and …
Continue reading

Amount of Time Saved

The way it does its job we treat it as an employee. So we have a timer set for the tasks it performs and I remember seeing it clocked more than 85 hours in that week. So I would say it saves for at-least 2 employees worth of time in our particular setting. I have read that it saves more than that …
Continue reading

Chatbot Functionality

It was really a good choice to integrate IBM RPA with other third party messaging platform like zapier. It helps in messaging automations more efficiently. In addition it is easy to set up, use, and distribute. It saves lot of time by managing the automated workflow more efficiently without any …
Continue reading

Amount of Time Saved

I love how it's enabled us to minimize risk and human mistakes while reducing human efforts too. I like how IBM is also assisting us with different use-cases automation to help us implement the solution for our clients. I trust this RPA which is very useful and efficient to save our management …
Continue reading

Chatbot Functionality

These chatbots have been specially designed to meet the needs of business people. The chatbots' AI is incredible. They can learn more and gather information to enhance the process for which it is intended. Additionally, it was simple to implement and understand, and the product support was helpful …
Continue reading

Amount of Time Saved

Processes that are tedious and repetitive can be completed without mistake while requiring little human involvement. This program was designed to speed up time-consuming everyday chores for professionals. It is a strong and adaptable tool that can automate a variety of time-consuming and tiresome …
Continue reading

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of IBM Robotic Process Automation, and make your voice heard!

Return to navigation

Pricing

View all pricing

IBM RPA On premises

Platform starter pack, starting at USD 840.00 per month

On Premise
per month

IBM RPA Software as a service (SaaS)

Platform starter pack, starting at USD 840.00 per month

Cloud
per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.ibm.com/products/robotic…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
Return to navigation

Product Details

What is IBM Robotic Process Automation?

The IBM® Robotic Process Automation offering helps automate more business and IT processes at scale with the ease and speed of traditional RPA. Software robots, or bots, can act on AI insights to complete tasks with no lag time and enable the user to achieve digital transformation.

Typical RPA benefits include the ability to 1) reduce human error, 2) accelerate time to value, 3) increase throughput, and 4) reduce costs. IBM Robotic Process Automation enables workforce augmentation by performing repetitive tasks, acting on data extracted from unstructured documents, and conversing with intelligent chatbots using text and voice response.

In addition, IBM Robotic Process Automation helps clients apply intelligence to classify and understand content, prioritize tasks, make predictive decisions and apply AI to operational data. Core automation features enable users to manage work along with monitoring and reporting capabilities.

Finally, organizations can accelerate time to value by creating, testing and deploying new automation schemes in hours, instead of days or months.

IBM Robotic Process Automation Screenshots

Screenshot of IBM Robotic Process Automation Demo: IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: Watson Engine in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: IVR Debug in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: HTTP Request in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: Knowledge Base Training in IBM RPA Studio

IBM Robotic Process Automation Videos

What is Robotic Process Automation (RPA)?
Attended vs Unattended Automation
Improving customer service and reducing tasks using RPA and Workflow Solutions
How to integrate a chatbot with IBM RPA

IBM Robotic Process Automation Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported LanguagesBrazilian Portuguese, English, French, German, Japanese, Korean, Simplified Chinese, Spanish

Frequently Asked Questions

IBM Robotic Process Automation with Automation Anywhere is a robotic process automation solution combining business process management tools from IBM with Automation Anywhere's bots and automation capabilities.

Automation Anywhere, Blue Prism Intelligent RPA, and UiPath Automation Platform are common alternatives for IBM Robotic Process Automation.

Reviewers rate Support Rating highest, with a score of 7.4.

The most common users of IBM Robotic Process Automation are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews

(1-25 of 90)
Companies can't remove reviews or game the system. Here's why
Ashutosh Mishra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I've been using IBM's RPA software, and I must say it's a game-changer! It has helped me automate important and time-consuming tasks with ease, eliminating the risk of human error. The cloud deployment method provides efficient solutions for specific problems such as billing and credit onboarding. What I appreciate most about the software is its user-friendly interface and comprehensive documentation, making it easy for me to navigate. I also love how it streamlines form filling functions, improving accuracy and efficiency. Overall, IBM's RPA software is a powerful tool that has improved my work processes and made my job more manageable.
  • accessing local system
  • It was programmed to navigate to the web page requiring reCAPTCHA verification, locate the reCAPTCHA challenge, and generate a screenshot or other data to present to a user for manual input.
  • It was programmed to extract employee data from emails or forms, update the employee record in Workday, and send automated notifications.
  • The tool is fast and constantly improving,
  • but its documentation doesn't provide clear guidelines for its use.
  • As a result, on-premise projects using this tool may require months of preparation before deployment, and sometimes starting over due to unexpected delays.
This tool is capable of filling out forms for various records and work applications, and offers advanced functionalities that can be quickly comprehended. Although it requires expertise to manage, it is user-friendly and not overly complex to operate. Our cost savings have been achieved by minimizing manual labor and optimizing our resources. I appreciate IBM's support in automating various use-cases, enabling us to implement solutions for our clients regardless of their industry or department.
Simran Rajhans | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Automation at its way to be the best!<br>It's a great tool that has helped us dramatically improve our processes and results. While we have some automation tools of our own, we find this one to be one of the best. It offers great possibilities. The tool is easy to use and includes intelligent automation-related features that leverage artificial intelligence and machine learning. It was also used in supervised and unsupervised automation modes. <br>The tool complies with security standards and ensures that the automation is encrypted without any data leakage.
  • It can be used in both attended and unattended modes of automation
  • It adheres to the security standards and ensures automation is encrypted without any data leakage
  • Great tool for automating tasks that are repetitive and require a lot of time.
  • The bot logs are complex and less of user friendly. This can be improved.
  • The integration process between other software products is very complex compared to other products.
  • When this tool is implemented in cloud, it can be more expensive.
The tool basically captures all the functionality that should be captured as part of the automation and it is very easy to configure when it comes to administrative operations. It can also be used in both cloud-based and on-premises environments.
The preparation of documents that capture the current activities can be solved in less time. This helps to reduce repetitive and rule-based processes and leads to automation
Eutimio Napoleón Arévalo Valarezo | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Within an educational institution, IBM Robotic Process Automation can provide students with the ability to automate tasks, from the ability to automate reminders to students and university staff, to the management of data generated within the campuses, having the ability to integrate student management systems, financial management systems and human resources systems, to finally have reports and data analysis related to these sections.
  • Simplifying Human Resources Processes
  • Automating Data Entry
  • Optimize university data management in departments suited to the software
  • User-Friendly Design
  • Advanced AI capabilities tailored to university environments
RPA is ideal for handling large volumes of structured data quickly and accurately. With high-powered processing and manipulation of data from multiple systems, it is possible to perform calculations, generate reports and ensure data consistency.
Score 8 out of 10
Vetted Review
Verified User
In our company, facing the challenges of the digital transformation process requires the most robust, versatile and flexible solutions with an excellent price-quality ratio, to ensure that our operations are developed with the highest standards of quality and safety. IBM Robotic Process Automation has provided us with a set of valuable capabilities that allowed us to effectively automate our operations. Our entire company uses this platform to optimally automate our repetitive and routine tasks, significantly minimizing employee intervention.
  • Enables accurate and safe operations
  • Minimizes operational risks
  • Facilitates the creation of efficient chatbots
  • Reduces costs and helps save resources
  • Has a large community of users and developers
  • It has turned out to be a very productive tool, its cost is the only thing I don't like about this platform
This platform generates in our company the opportunity to create very efficient workflows, automating repetitive and specific tasks with great precision. It is very appropriate to use an RPA platform to minimize errors and save employee time. It shows great efficiency in accurately capturing and processing data collected and presented in an orderly manner to employees. It has the ability to significantly reduce employee intervention in the various processes.
Laurie Julie Blake | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Mainly IBM Robotic Process Automation is used in customer service in more than five departments to solve the response time, to ensure that the bots run correctly depending on each department according to their specific needs. The human resources department has implemented a significant number of intelligent chatbots for the exclusive use of clients in different messaging platforms and even in internal tools, also the accounting department uses chatbots but for a very different use, it is used to generate reports of the tasks performed during the week. To end my comment I would like to add that thanks to this software we can distribute the work in a functional way and with high productivity rates.
  • Smart chatbots.
  • Characteristics of direct and real-time interaction with clients.
  • Good results with different integrations with Slack, Facebook and WhatsApp.
  • It is not the easiest of all the IBM Robotic Process Automation on the market for users from other departments who do not have direct experience with the working world of process automation.
  • Missing documentation.
Working internally with the process automation team is my recommendation to users who are not familiar with IBM Robotic Process Automation, visually it seems like a very easy-to-use software but this is far from reality. IBM Robotic Process Automation is highly recommended for all departments, experience is needed but this is acquired over time, Chatbots will give very functional results for departments that use messaging tools more robustly.
Kenzie Cranston Lee | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
So far nothing beats this automation tool, it is capable of carrying out very complex processes, even though they are quite large, leaving us satisfied with the company, as well as our satisfied customers. Now we have full performance, we save time and thus money because the staff to pay is smaller and with less risk of task failures. The software has an excellent automatic super advanced intelligence that reduces all the efforts of any human without fear of mistakes. In the organization we use it for the construction of robots with different characteristics for the taste of each client.
  • Check for any errors before publishing the bots.
  • It can be easily used by beginners.
  • Mas poderoso y veloz que cualquier RPA.
  • Execution of several bots at the same time.
  • More compatibility with other tools that allow easier work.
  • training for IBM Robotic Process Automation users to improve their usability.
Data collection and analysis are completed faster and more securely, making it an essential tool any organization needs for economic development. With this software, the performance capacity is accelerated with all the complete automation in an optimized way, avoiding as much as possible any manual operation with unique results in our agency RPA. It is very easy to use this software for beginners, it is simple.
Score 9 out of 10
Vetted Review
Verified User
We are building and automating application approval systems to avoid hiring untrained staff for the job, we automatically triage applications with bots designed to triage emailed application information for hires from all departments but all from a central classification system. This is just one use of IBM Robotic Process Automation, we also interact with clients remotely without wasting a single minute with remote work bots, we have a bot for each task and department that requires it, sometimes there are more than 10 bots for each department as required, in my human resources department we are using more than 8 bots and it is necessary to create another one for financial classification purposes.
  • Bots for the classification of income request orders with advanced functions.
  • Automation of spreadsheet reading.
  • It is impressive to have the answers of new clients and their questions in order, this is achieved with this RPA.
  • Improves accessibility of information.
  • Native digital assistant.
  • In terms of use it is not simpler.
  • The implementation and configuration is not the fastest.
There are extensive tasks that must be 100% automated to optimize the company's resources and we feel that it is possible with IBM, it is difficult to achieve the objectives because it is a complex RPA, but after its complete configuration you can notice directly satisfactory results. for the entire company, it is possible to improve the hiring of personnel with the classification of income orders, it is also a good opportunity to classify mail, documents and even classify the most active and most productive clients that the company has.
Score 10 out of 10
Vetted Review
Verified User
We know that RPA services can be a necessary investment to significantly improve the tasks and jobs that are being carried out in our facilities and in the cloud. These jobs must be automated with IBM bots in order to obtain the desired performance. Currently, the impact these on-premises automation have on performance is much less in cloud deployments; In the facilities, we have only implemented a few bots, but in the cloud, we have already managed to automate almost 65% of the tasks; this translates into savings in working hours and in the budget allocated to a large number of applications.
  • Building a bot quickly and without code, this means that its implementation can be developed without having previous experience.
  • Solving some technical problems is easy if you can create chatbots that can respond to most customer requests.
  • Bot management is a simple task if we are clear about the characteristics of its metrics.
  • I don't see a problem with IBM Robotic Process Automation, it is important for our company especially to solve the problems of errors in the cloud and in the resolution of technical problems.
An RPM expert can use all the software on the market without any problem, but for some inexperienced users it can be very difficult to use certain products on the market... This does not happen with IBM Robotic Process Automation because it is very intuitive and in general, all users have managed to implement the bots at some point. I consider it the best in terms of its ease of use and also thanks to its enormous reach in technical service applications.
Paige Jenkins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Our experience with IBM Robotic Process Automation was favorable from the beginning since the ease of use and the user experience is impressive, and its implementation had no delays or inconveniences. We solve problems automatically, and with the help of bot programming, we reduce hours of manual work, reduce errors by human personnel and streamline our internal processes with great efficiency in the final results.
  • Excellent ease of use, easy for new users, with just a few steps you can start automating simple but valuable tasks to reduce human error.
  • Code debugging is very easy.
  • The increase in effectiveness in our daily processes is favorable, we like to be produced automatically.
  • The bots fully comply with what is required, and they have very good artificial intelligence.
  • It has almost no drawbacks or drawbacks, at first it seemed a bit expensive, but after seeing the amount of profit we have achieved we knew that it is a necessary software to increase the value of our manual processes.
I recommend it since we process a lot of information on a daily basis and this software can process it automatically, without making mistakes or inconveniences. IBM Robotic Process Automation has been very beneficial in reducing the daily working hours of human personnel, since the bots do them automatically and very quickly, the requirements to be able to program them are minimal, which generates more confidence to implement it.
Chris Lenderborg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We work with many digital processes that are usually executed with the IBM Robotic Process Automation chatbot to reduce by 80% the time of work in tasks such as customer service in various departments, assignments, file response system in I include responses in line on the page according to the classification of the work area. I believe that with IBM Robotic Process Automation, we can simplify the work without having to increase the number of our staff.
  • Chatbot response in real time.
  • Metric tracking.
  • The price would be the only problem for companies, but I consider that products as efficient as IBM Robotic Process Automation require investment.
Chatbots must be implemented on a large scale in all critical areas of the company that needs to be improved; I feel that chatbots are our most efficient friends to work on real and productive automation that focuses on very tedious tasks that are always difficult to execute in Little time. My recommendation is as honest as possible when you have the opportunity to use this RPA system; you should run all its functions on the web.
Hamza Mammadli | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
We are using RPA to streamline our operations, reduce costs, and improve efficiency. The areas that we are using RPA are data entry, form filling, data validation, and document management. Once we have identified the processes to automate, we can use IBM RPA to design, test, and deploy software robots to perform these tasks.IBM RPA addresses several business problems, including:
  • Improving operational efficiency: Automating manual tasks with RPA can reduce errors and increase the speed of work, freeing up employees to focus on higher-value tasks.
  • Enhancing customer experience: Automating processes such as order fulfillment, customer service, and complaint resolution can improve customer satisfaction and experience.
  • Reducing costs: Automating manual tasks can reduce labor costs, increase efficiency, and improve productivity.
  • Data entry: IBM RPA can automate the process of entering data into various systems.
  • Customer service: IBM RPA can automate routine customer service tasks such as responding to customer inquiries, processing orders, and resolving complaints.
  • Document management: IBM RPA can automate tasks such as scanning, filing, and retrieving documents, as well as indexing and classifying them for easier search and retrieval.
  • Security and data privacy: IBM RPA may not have the strongest security features, which can leave sensitive data vulnerable to breaches or hacking.
  • Scalability: IBM RPA may not scale well to accommodate larger businesses and more complex processes, which can lead to performance issues and increased costs.
  • Customization: IBM RPA may not provide as much customization options as some users would like, making it difficult to tailor the software to specific business needs.
IBM Robotic Process Automation (RPA) is well suited for certain types of repetitive, manual, and time-consuming tasks, while it may be less appropriate for other types of tasks. Here are some specific scenarios where IBM RPA is well suited and where it may be less appropriate:
Scenarios where IBM RPA is well suited:
  • Customer service: IBM RPA is well-suited for routine customer service tasks such as responding to customer inquiries, processing orders, and resolving complaints.
  • Data entry and processing: IBM RPA is well-suited for tasks such as entering data into systems, processing invoices, and updating customer records. Scenarios where IBM RPA may be less appropriate:
  • Tasks requiring decision-making: IBM RPA is not well-suited for tasks that require complex decision-making or human judgment, as these tasks are beyond the capabilities of an RPA solution.
  • Tasks requiring real-time response: IBM RPA is not well-suited for tasks that require real-time response, such as emergency response or crisis management.
Score 9 out of 10
Vetted Review
Verified User
I have been using IBM Robotic Process Automation for a while now and it has been a game-changer for our business. By utilizing the smart bots, we have been able to automate all our business processes, saving us time and effort on repetitive tasks and manual labor. The bots eliminate human errors and help us reduce costs by taking care of the work for us.
  • Getting started with the bots was easy and we can even program them to work unattended during times when humans cannot work.
  • digital robots can simulate human users and automate repetitive tasks in a safe and error-free manner.
  • We have had instances where the debugging tool has failed.
  • cost
In my opinion, IBM Robotic Process Automation is the perfect solution for large organizations looking to improve productivity and drive digital transformation. The platform offers excellent scalability and a great price-quality ratio. It has enabled us to efficiently automate end-to-end processes, optimize workflows and boost overall performance. The bots have significantly reduced process execution time.
Score 9 out of 10
Vetted Review
Verified User
IBM Robotic Process Automation is a software solution that automates repetitive and routine tasks, freeing up our employees to focus on higher-value work. IIBM RPA helps us to solve some of our business problems by streamlining operations, reducing costs, and improving accuracy and compliance. We still test the tool but for now the first results are promising.
  • Automate taks
  • Make employees free
  • Reduce costs in some areas
  • More integrations
  • Logical feedback loop
  • Less clutter
IBM Robotic Process Automation for us is well-suited for tasks that are repetitive, rule-based, and highly transactional in nature. It is particularly useful for tasks that require a large amount of data entry or processing, such as data migration, invoice processing, and claims management of our departments. We are already very happy with the results.

It´s less usefull when there are more tasks that need qualitative data.
Score 10 out of 10
Vetted Review
Verified User
Several times we suffered from the automation of pending/important activities due to human errors when delegating certain undue processes. However, using this IBM Robotic Process Automation tool, we can configure robots to do all the repetitive and critical processes, now much more reliable and without the errors. The device is very easy and intuitive in terms of development. In addition, it has very complete documentation that facilitated the implementation.
  • Processes of great importance to avoid human error, in addition to these properties, this is a high quality product that we like very much
  • I like how IBM Robotic Process Automation is also assisting us with different use-cases automation to help us implement the solution for our clients without worrying about the industry or the department
  • With on-premise solutions, companies can have difficulty scaling up
  • I believe it is a bit sophisticated and expensive, making it difficult to implement into smaller businesses
Within an organization, this leads to a generic result as it can be used in areas of analysis such as technology or business. Programming robots allows them to create systems that continuously serve customers and take care of the various operations that may arise for professionals adapting to new digital demands
Rahma Kdaya | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I have worked with IBM RPA for the past 1 year and I would like to show my gratitude to the IBM community and support team they've been exceptional and so much supportive especially when I was new to this software. The support is indeed second to none made up of professional and highly skilled personnel to help solve all the tough challenges. This is the best automation tool that I have continued to enjoy working with because is a technology that encompasses the use of smarts robots in any process requiring efficiency, consistency and speed. We've been able to use the digital robots to increase our productivity by making sure all the manual and repetitive tasks are carried out by the bots. This has gradually reduced human errors and saved thousands of our working hours and cut cost.
  • Using the smart bots we've been able to create automation in all our business processes where it saves time by eliminating the repetitive tasks and manual labour.
  • Eliminate human errors by making sure they are not the one transfering data from one place to another.
  • Cut cost of operations by letting the bots do all the work. And it's been easy to get started using bots to complete tasks quickly.
  • Increase the process efficiency of my team by 70%.
  • Requires a bit of training especially for the new users which I don't consider as a drawback.
  • Some features are made so complex that it takes quite some time to configure and implement fully.
When we applied the power of automation through IBM RPA all our business processes changed completely. There before we used to waste lots of time and high cost but when we decided to try this tool we've achieved a lot. For example it has increased the process efficiency of our team by 70%. Get rid of all repetitive and time consuming tasks hence saves time and cost.
Score 8 out of 10
Vetted Review
Verified User
This is a solution for large organizations, I like it because it works unattended if required, mainly during hours when humans cannot work, in general automation was born to efficiently simplify daily tasks that waste time for professionals and it's something that IBM knows, and has created this robotic process automation to solve our problems which makes the process fast and it's easy to program as well.
  • development of work applications
  • Business Automation
  • bit sophisticated and expensive
  • Complex to understand all functionality
IBM RPA has helped in automate any data engineering tasks, including data cleansing, data transformation, and data loading. It helped in automating some of the repeatative task on a daily basis hence my productivity increased and work time decreased a lot.

Not encountered any scenario to describe where I could find him not performing well.

Gregory Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
IBM Robotic Process Automation has helped us improve customer service. This is because it can be used to automate customer-facing tasks. It has enhanced scalability and flexibility as it is able to automate difficult tasks. This helps our organization to respond quickly to changes in business conditions. IBM Robotic Process Automation can be used to automate tasks like data entry and data reconciliation. It can also be used to automate tasks like responding to customer inquiries.
  • IBM Robotic Process Automation is good in data entry and validation. This helps in saving time and costs.
  • IBM Robotic Process Automation automates the process of generating reports. This has helped our organization improve its accuracy and compliance.
  • It also does well in data extraction. This enables our organization to reduce time and cost and improve accuracy.
  • IBM Robotic Process Automation cannot be used to solve complex tasks because it is designed to automate simple tasks.
  • IBM Robotic Process Automation is designed to solve structured data. It can be difficult to solve unstructured data.
  • It lacks learning capabilities. This could be an important feature for advanced automation solutions.
IBM Robotic Process Automation is suitable for invoice processing. This has helped us reduce the amount of time spent and the costs associated with processing it manually. It is good for data extraction as it can automate the process of automating the process of extracting data from various sources. IBM Robotic Process Automation may not be suitable for tasks that require decision-making. This is because it can only perform in predefined rules. It is also not suitable for tasks that require an image or video processing. This is because IBM Robotic Process Automation may struggle with tasks in image or video processing.
Score 9 out of 10
Vetted Review
Verified User
In the current project of "Industry 4.0: Thrive and development within the context of local SMEs", we are implementing Robotic Process Automation in local factories and companies. This tool provides the basic requirement for the automation of business and IT processes at scale with ease and speed compared with traditional RPA solutions on the market.
  • Great and massive community with wide variety of technical support
  • Availability of integration of IBM Watson with scalable solution to be provided
  • Increased lead time and decreased stall time which has direct impact on the overall performance of company's performance
  • The high level of entry barrier for newcomers
  • For some particular aspects of implementation, there are cases of missing documentation with a declarative and definitive explanations of the system performance under different circumstances
  • There is a need for the integration with other tools and frameworks provided, withstanding the scope of IBM products on the market
This is one of the best options available in the market. Despite having a high entry barrier and difficulties in simply starting the process of implementation, over time it provides the increased productivity of IT and business processes in the company, as well as delivering the MVP with bounded and limited lead time. Moreover, the ROI will become positive in a short period of time, especially for SMEs with limited budgets available.
January 19, 2023

Best Automation Service

Score 9 out of 10
Vetted Review
Verified User
Our company has deployed IBM Robotic Process Automation for both simple and complex automation operations. It has significantly decreased the amount of work required for automation, and we have used machine learning techniques for the time-consuming, repetitive operations. We increased our productivity and workflow by automating repetitive, difficult, and easy operations.
  • Automation for both simple and complex automation operations.
  • Deploys machine learning techniques to train AI.
  • Bots reduce human intervention.
  • To give it a more contemporary appearance, the user interface might be enhanced.
  • It might be made even more adaptable by including more reporting features.
  • The debugging tool occasionally fails.
Saving time was one of the issues that IBM addressed as a result of IBM Robotic Process Automation's ability to rapidly and simply do numerous everyday and repetitive tasks. We use it, among other things, to gather information from our website, read files, modify them as necessary, and then feed it into the database.
Tiffany Modesto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
IBM RPA fits perfectly in my marketing department. It's been phenomenal and breath taking user experience. I really like how this tool is user friendly and easy to use by all end users. I love how I use the bots to quickly automate routine tasks with a simple drag&drop interface. It's been easy to manage bots with speed and ease. Automation with clicks no code required. Overall it drives our business agility and efficiency with robotic automation.
  • IBM RPA improves speed and efficiency by speeding-up and streamlining vital processes.
  • Easy to tackle tasks that is time-consuming and involved many members is easy to go about using bots.
  • Eliminates the risk of human errors across all our business processes. By reducing how often employees manually input or transfer data.
  • Decrease errors and accuracy increases.
  • Cost is something that may discourage many organizations from implementing this tool.
I love the RPA bots they are very vital and crucial in all our business processes. They automate all our repetative and time-consuming tasks where we are able to save a lot of time and decrease cost of operations. This tool has improved speed and efficiency in all our business processes. The support service has been phenomenal and proactive 24/7.
Rahma Berrima | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Over the past 2 years IBM RPA has greatly transformed how we used to go about all our banking financial processes by making sure it streamlines all the financial processes over a short period of time. We've seen customers trusting our services and hence increasing our business ROI. Through the easy to develop RPA bots they've been making our work so easier by automating all the time wasting, repetitive and tedious tasks that could have taken employees lots of time to get them completed. It also the best because it works unattended and ungodly hours where no humans can really work so we are able to save working hours and eliminate all human errors and manual effort is highly reduced. Talking of support team they've been so much helpful and reliable 24/7.
  • We use the RPA easy to use bots to let them do all the manual processes and work on our repetitive and time consuming tasks.
  • Reduced lots of human errors that used to occur for example when feeding data or making data transfers.
  • Saves lot of working hours and eliminate human labour by letting the bots work unattended.
  • I love the support team it has been top-notch and supportive 24/7.
  • Price is one of the biggest challenge many organisations face. Should consider lowering the price package.
  • Other than the price everything has been working exactly how we wanted it.
The best thing with IBM RPA it's tailored specifically to the needs of the users requirements. Through the AI bots that do all the work for us it has greatly improved our processes and also cut down lots of productions cost by 65A%. We all depend on this tool to make sure our customers are not facing any challenges with their banking processes.
January 14, 2023

Automate made easy.

Azhar Irfan Gull | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
In MSP industry when you are helping your users, you will find that some processes are repetitive example could be deployment of patches, software or an update and sometimes a simple deployment of a new printer in an environment. In such cases to save time it is important to automate such processes so that the automation can take care these thing and you can focus on your actual work. We have started using IBM RPA recently and it has streamlined our process. We can now focus on important tasks while the automation takes care of our maintenance tasks.
  • Unattended and attended bots
  • Streamlined process
  • IBM RPA Studio
  • Stability Could be better
  • Risk analysis could be faster
IBM RPA is well suited for tasks which are well structured and not complex like: 1. Data entry and validation 2. Invoice processing 3. Helpdesk tasks On the other hand, IBM RPA may not be the best solution for scenarios that require a high level of creativity or decision making. For example, in a design or marketing role, tasks that require creativity creativity and innovation may not be well suited for automation.
Raghav Grewal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
This is the best automation tool that I have been using for the past 1 year and it has been so helpful in decreasing lots of all our manual business processes as well as saving a lot of our working hours and cutting cost. I love how easy it has been to develop digital bots which are AI-driven and uses the power of ML to mimic all human interaction this also helps us to automate all our repetitive tasks as well as eliminate all the human errors in our business processes. The IBM online documentation is robust and easy to learn how to use it without prior knowledge. Overall this tool have simplified everything for our organisation to achieve great digital transformation and increase productivity.
  • IBM RPA has simplified all our business processes hence achieving fast digital transformation.
  • Saves lots of time and cut cost by making sure all our business processes are automated.
  • Eliminate all human errors by letting the bots do all the manual work.
  • Little expertise required to program bots so no time wastage or prior experience required.
  • My only little concern is the price might be a bit high for the small organisation looking to implement IBM RPA.
  • I would also like to see more improvements and more details on some complex functions that requires simplicity.
IBM RPA is a very easy-to-use and learn how to use it because it's straightforward automation tool with all robust out-of-box features like chatbots, dashboard, and reporting tool. The best thing is that you can run more than one bot on the same machine easily for effective outcome. It makes our business grow faster and achieve everything in just short period of time.
Saurabh Kumar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
These automation system reduces the processing cost for any design through it's AI automation bot which like the most because it is made specifically to match professional requirements. It saves lot of time on a single task. It also helped our overall scaling of our organization which is a great relief.
  • Efficient Billing
  • Form Functionalities
  • Report Summaries generation
  • Accuracy in pre-determined tasks like desiging
RPA systems have had to adapt to the changes of a mind that makes professional work easier. The functions of this tool are understandable and would also allow organizations to develop more quickly and sustainably without incurring higher monthly or annual expenses. RPA allow for growth and new application features without the need to move to an offsite location.
Score 9 out of 10
Vetted Review
Verified User
IBM provides particular solutions for particular issues. Our whole process has been changed by RPA, which has also increased productivity and sped up business decision-making. Bots can be programmed to do all necessary and monotonous tasks. The key to quickly automating the whole process and eliminating all the manual activities and procedures is RPA. With the use of this software, data collection and analysis can be done more quickly and effectively, and managing a sizable database is made easier.
  • We are able to make business decisions more quickly because of it.
  • Bots can be programmed to carry out all necessary and recurring tasks.
  • It makes maintaining a big database streamlined.
  • Before deployment, there are frequently substantial preparations needed.
  • This tool has so many intricate features that it needs a special training course.
  • RPA is an advanced and pricey instrument.
IBM is helping us execute the solution for our clients without worrying about the sector or the department by providing us with many use-cases of automation. We've been able to utilize it to quicken the process of becoming digital, enhance the developer experience, increase the pace of our sales and deliveries, and maintain a high level of customer happiness thanks to the quick responses to service desk and ticket requests. This tool's solutions include things like payroll computations, contract management methods, and report summaries. By decreasing physical labor and utilizing all of our resources, we have also saved money.
Return to navigation