IBM Robotic Process Automation

IBM Robotic Process Automation

Customer Verified
Score 8.8 out of 10
IBM Robotic Process Automation

Overview

What is IBM Robotic Process Automation?

IBM Robotic Process Automation with Automation Anywhere is a robotic process automation solution combining business process management tools from IBM with Automation Anywhere's bots and automation capabilities.
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Recent Reviews

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How IBM Robotic Process Automation Differs From Its Competitors

Chatbot Functionality

I liked the functionality of the bot chat and is suitable for every department when dealing with many business issues. It was easy to implement an out of the box, it's an excellent RPA that requires minimal coding effor. And reporting tool and you can run more than one bot on the same machine
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Amount of Time Saved

We did not make an exact measurement of hours saved with the automation itself, but we noticed that with the reduction of human errors, we were able to better occupy time with other activities and even extract the maximum that this tool offers. For us it was excellent value for money, it reduced …
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Chatbot Functionality

Slack and Microsoft Teams is one of the seamless integrations with IBM RPA we've been able to achieve. This boost collaboration and communication especially for the remote teams.
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Amount of Time Saved

By allowing the bots do all the manual and repetitive tasks we've been able to reduce human errors and save a lot of our working hours and cut cost of operations.
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Amount of Time Saved

It almost saved half of the work time around 3-4 hours overall on day to day basis. The system has decreased possible human errors while running important works and even take care of other activities without compromising the quality of their work which has increased the efficiency and quality of …
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Chatbot Functionality

As a user, Chatbots can be integrated with a third-party messaging platform to allow seamless communication with customers. This allows for easy and convenient communication with customers. Customers are able to interact with the Chatbots easily. It also helps our organization expand and connect …
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Amount of Time Saved

The amount of time saved by implementing IBM Robotic Process Automation depends on the specific use case and implementation of the organization. The average time a healthcare provider uses to automate the process of verifying patients' insurance coverage has been reduced from 3 days to just a few …
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Chatbot Functionality

We have implemented the IBM Robotic Process Automation chatbots on our website to define the current maturity level of companies in terms of Industry 4.0 and Digital Transformation. The experience is inexplicable: the integration with third-party frameworks and tools such as React JS and GraphQL …
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Amount of Time Saved

We have significantly decreased the level of bureaucracy and the manual entrance of data points by employees. Moreover, we have implemented the automatic presence checker of employees at work which has reduced the manual labor by 3 hours each day. In overall terms, we have saved for about 20 hours …
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Chatbot Functionality

The chatsbots integration process is fast and easy to configure. Chatbots have allowed us to improve the customer's experience in the use of our communication channels, generating a very effective and pleasant interaction and exchanging optimal information.
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Amount of Time Saved

The use of this platform has allowed employees to simplify their workload, with a significant decrease in repetitive tasks. This generates significant time savings for employees to invest in more strategic and creative tasks.
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Chatbot Functionality

Our operations have become more efficient as we've added more bots to the mix. Since no one is in charge of duties that require an immediate reaction and have a huge margin for error, errors have significantly decreased. In this approach, a portion of my team is left in charge of handling …
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Amount of Time Saved

It is mostly used for internal procedures and web automation, and we can see that it has greatly decreased the amount of human work required and given us the freedom to investigate new areas in which we might shine. By putting less effort into repeated manual operations, we were able to save a lot …
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Chatbot Functionality

It seamless Integrates with our existing tools and mostly top-notch messaging tools like Zoom and Slack. Improves our communication and collaboration as well as project management.
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Chatbot Functionality

This statement is true in my experience. IBM RPA chatbots are designed to easily integrate with multiple messaging platforms such as Facebook Messenger, Slack, Microsoft Teams and more. This allows businesses to use the chatbots on the platform that is more convenient for their customers and …
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Amount of Time Saved

The way it does its job we treat it as an employee. So we have a timer set for the tasks it performs and I remember seeing it clocked more than 85 hours in that week. So I would say it saves for at-least 2 employees worth of time in our particular setting. I have read that it saves more than that …
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Amount of Time Saved

By automating all manual and repetitive and time-consuming tasks as a results we've been able to cut down cost of operations and save time by 70%. Increase our productivity immensely.
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Chatbot Functionality

It was really a good choice to integrate IBM RPA with other third party messaging platform like zapier. It helps in messaging automations more efficiently. In addition it is easy to set up, use, and distribute. It saves lot of time by managing the automated workflow more efficiently without any …
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Amount of Time Saved

I love how it's enabled us to minimize risk and human mistakes while reducing human efforts too. I like how IBM is also assisting us with different use-cases automation to help us implement the solution for our clients. I trust this RPA which is very useful and efficient to save our management …
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Chatbot Functionality

These chatbots have been specially designed to meet the needs of business people. The chatbots' AI is incredible. They can learn more and gather information to enhance the process for which it is intended. Additionally, it was simple to implement and understand, and the product support was helpful …
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Amount of Time Saved

Processes that are tedious and repetitive can be completed without mistake while requiring little human involvement. This program was designed to speed up time-consuming everyday chores for professionals. It is a strong and adaptable tool that can automate a variety of time-consuming and tiresome …
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Chatbot Functionality

As I said earlier, our current license is just being used to automate tasks within our finance department, but in the near future we shall be using the software to automate tasks in other areas of our company. As for now I have no experience integrating it with third party messaging platforms.
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Amount of Time Saved

It saves me over 15 hours a week. Considering the tasks I handle in data entry, it saves me a significant amount of time as compared to doing it manually, and at the same time it is highly efficient. And as the level of its adoption in our company gradually increases, we a bound to save even more …
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Chatbot Functionality

It works well on our slack page, and we get to effectively stay in touch clients and prospects. It has also improved our internal communication and collaboration as it helps ensure we have laid all the ideas on the table.
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Amount of Time Saved

The bots automate repetitive and manual tasks speeding up the internal processes. Since there is minimal human interaction with workflows, less mistakes are made and almost zero time is spent going back and making corrections. With IBM RPA, we get to save close to seventy percent of time on a …
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Amount of Time Saved

Through automation of all our business processes and repetitive tasks and creating digital robots from which they can learn, imitate and execute business processes easily has saved time and cost.
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Chatbot Functionality

I have not used this functionality, but some of my colleague used it and they seems to love the fact that it only takes few steps to integrate it with any third party messaging platform.
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Amount of Time Saved

Automating repetitive tasks which needs to run daily saved around 2-3 hours daily basis, this comes out to be more than 1 person month per year. Automating reports with analysis saves around 1-2 hours per report, which comes out to be 2 person month per year. Now, we are focusing more towards …
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Chatbot Functionality

IBM Robotic Process Automation is excellent for automating repetitive operations, and it has been a thrilling adventure to create intelligent bots to execute the job in place of human employees. This revolutionary program makes it possible to do everything in record time. Automation of a company's …
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Amount of Time Saved

By eliminating the need for human intervention in routine tasks, it alleviates our worries about wasteful mistakes. The application's ability to interact with different methods stems from the filters it employs so well. If you're looking to streamline tedious company procedures, IBM's Robotic …
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Chatbot Functionality

We have integrated chatbots across various platforms implemented through RPA, has helped to effectively not just better customer experience in terms of communication and redirection of issues but also enhance data collection design. IBM RPA makes it easier to set up and integrate the bots without …
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Amount of Time Saved

In terms of automation, it has saved about 16-18 weekly hours for the team in general, and not just that, the report are now more reliable and delivered in time. This has helped to streamline the process and free up resources for critical work. One with a non-programming background can also work …
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Chatbot Functionality

In my experience, the IBM Robotic Process Automation chatbots are relatively easy to integrate with third-party messaging platforms. The process is fairly straightforward and usually only requires a few steps to get started. Once the integration is complete, the chatbot can be used to communicate …
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Amount of Time Saved

The amount of time saved as a result of implementing IBM Robotic Process Automation will vary depending on the specific use case. However, generally speaking, businesses that have implemented this technology have seen an average of 50% – 80% reduction in manual processing time. This translates to …
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Chatbot Functionality

Multiple chatbot systems integrated with IBM RPA has increased self service process with mutiple stakeholders
Integration with Slack has improved internal efficiencies greatly for internal communications
Bot management has become simple with understanding of metrics
We have deployed IBM RPA to …
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Amount of Time Saved

On an average we are saving 4-6 hours as a result of implementing IBM RPA
For one of the regular fixing work, we have to perform across dozens of internal servers
It has been a reliable platform to increase effectiveness without the involvement of human, thereby moving human resources to more …
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Chatbot Functionality

We already have more than 20 chatbots in operation in each department, which has required increasing self-service processes with direct customers who may require the provision of data regarding each department. The chatbots for the warehouse and supplies department perform the task of uploading …
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Amount of Time Saved

Chatbots are what save the most time for technical support and self-service, around 6 hours are saved per day in automatic responses to customers and also for loading data from different providers, automated responses are always sent on different portals, if we save a lot of time in self-service.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

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Pricing

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IBM RPA On premises

Platform starter pack, starting at USD 840.00 per month

On Premise
per month

IBM RPA Software as a service (SaaS)

Platform starter pack, starting at USD 840.00 per month

Cloud
per month

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Why RPA (Robotic Process Automation)?
06:40
Demo Overview of IBM Robotic Process Automation (RPA)
04:10
Getting started with IBM RPA Studio
01:50
AI-embedded resilience inside RPA
04:23
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Product Details

What is IBM Robotic Process Automation?

The IBM® Robotic Process Automation offering helps automate more business and IT processes at scale with the ease and speed of traditional RPA. Software robots, or bots, can act on AI insights to complete tasks with no lag time and enable the user to achieve digital transformation.

Typical RPA benefits include the ability to 1) reduce human error, 2) accelerate time to value, 3) increase throughput, and 4) reduce costs. IBM Robotic Process Automation enables workforce augmentation by performing repetitive tasks, acting on data extracted from unstructured documents, and conversing with intelligent chatbots using text and voice response.

In addition, IBM Robotic Process Automation helps clients apply intelligence to classify and understand content, prioritize tasks, make predictive decisions and apply AI to operational data. Core automation features enable users to manage work along with monitoring and reporting capabilities.

Finally, organizations can accelerate time to value by creating, testing and deploying new automation schemes in hours, instead of days or months.

IBM Robotic Process Automation Features

  • Supported: Unattended Bots
  • Supported: Attended Bots
  • Supported: Intelligent Chatbots
  • Supported: Low-code Authoring Tools
  • Supported: Concurrent Bot Execution
  • Supported: Workload Management
  • Supported: Scheduling

IBM Robotic Process Automation Screenshots

Screenshot of IBM Robotic Process Automation Demo: IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: Watson Engine in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: IVR Debug in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: HTTP Request in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: Knowledge Base Training in IBM RPA Studio

IBM Robotic Process Automation Videos

Why RPA (Robotic Process Automation)?
Demo Overview of IBM Robotic Process Automation (RPA)
Getting started with IBM RPA Studio
AI-embedded resilience inside RPA

IBM Robotic Process Automation Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported LanguagesBrazilian Portuguese, English, French, German, Japanese, Korean, Simplified Chinese, Spanish

Frequently Asked Questions

IBM Robotic Process Automation with Automation Anywhere is a robotic process automation solution combining business process management tools from IBM with Automation Anywhere's bots and automation capabilities.

Automation Anywhere, Blue Prism Intelligent RPA, and UiPath Automation Platform are common alternatives for IBM Robotic Process Automation.

Reviewers rate Support Rating highest, with a score of 7.3.

The most common users of IBM Robotic Process Automation are from Enterprises (1,001+ employees).
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Comparisons

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Reviews

(1-25 of 59)
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Score 10 out of 10
Vetted Review
Verified User
No other products have been previously reviewed. We liked what we saw in relation to this product and decided to choose it as our solution and it has worked very well.We really like the solidity that IBM has as a group and when evaluating this tool we knew that it would work soon.
Rahma Kdaya | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
IBM RPA employ RPA bots that act on AI insights to complete tasks quickly. Automate use cases such as event management and business transactions for security purposes. Automate repetitive tasks without human intervention hence reduce human errors and save time. It's easy to build this bots just using hundreds of pre-built commands which we use to increase scalability and run multiple bots on the same virtual host.
Score 8 out of 10
Vetted Review
Verified User
I like is that the systems will be exclusive to the requirements that the professionals have, this type of system greatly reduces the costs of processing information at the same time that it performs the tasks without inconveniences of failures or delays, understands the commands and actions of the users and performs them without the inconvenience.
Score 9 out of 10
Vetted Review
Verified User
Compared with other products in the field of automation, IBM's solution stands out in several ways: firstly, they have a massive and great community with provided technical support on a variety of topics interested in; secondly, it can be implemented and integrated with a different aspects of process automation procedures without any limits and boundaries, which is not the case with other products; thirdly, and lastly, there is a flexible price strategy implicated, which is very helpful, especially for SMEs with limited budget available for the process improvement.
Brent Hanchar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
This platform is an RPA that in our company allows us to minimize errors and create optimal workflows that benefit the digital transformation process. IBM Robotic Process Automation is a platform that offers scalability, flexibility and great impact on productivity growth.
January 19, 2023

Best Automation Service

Score 9 out of 10
Vetted Review
Verified User
The software is pricey. Small-business implementation proved challenging. The program was far more challenging to implement with our software than with IBM Robotic Process Automation; therefore, I don't think it's worth the money. As a result, production was not greatly increased. It wouldn't yield a good return on investment if a small business paid for it.
Kamli Kumari | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I really love how IBM RPA provides cloud-based automation for self-onboarding/service and offers a range of visual flowcharts and drag-and-drop functionalities to ensure self-automation even by non-technical teams pers user requirements. Significantly reduce set-up time and costs. Improves our vital business processes by automating them. Great support team available 24/7.
Tiffany Modesto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I love how this tool helps to engage employees with mission-critical work, optimizing their skillsets, instead of focusing on mundane, time-consuming tasks that can be easily automated. Through this we've been able to save time and cut costly operations, free from repetitive work and elevates job satisfaction and creates a more efficient workplace.
Rahma Berrima | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
By imitating human actions, reducing errors that affects our business development and processes. I like IBM RPA because it has all the solution for our financial banking processes and making our clients are more satisfied with our services. It has greatly reduced work hours and reduced human errors by reducing how often we input data.
Raghav Grewal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
IBM RPA remains to be the most outstanding and powerful automation tool that has been developed by IBM. Its very easy to use and learn how to make things work easily through the pretty easy-to-understand documentation. The speed of development of RPA bots has been amazing because we use the bots for all our manual and repetitive tasks.
Score 9 out of 10
Vetted Review
Verified User
I've always had excellent service and had no trouble communicating. It has aided in my understanding of how I can continue to use the bots. Reading peer assessments reveals that while IBM RPA demands a substantial initial financial commitment, it justifies its cost, unlike Blue Prism RPA, which does not.
Mohammed Nooruddin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The best thing with RPA from IBM is I don't have to write code to develop a bot that is useful.
The user experience is great it's been easy to find new features that I am looking for and through the bots automate all our repetitive tasks. Also the ML is intuitive by reducing a lot of work because no need of feeding the bots with information.
Sharon Tate | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The drag-and-drop system makes coding simple and intuitive. It makes this tool very powerful with the advantage of a good User Interface which is very user-friendly and easy to navigate. In additional the AI bots is amazing the helps us to gather information and learn to improve the processes of our business and know where automation should be applied.
Hina Siddiqui | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
IBM Robotic Process Automation (RPA) is an automated process automation solution that uses software robots to replicate manual processes and tasks. It is designed to increase efficiency and reduce costs by automating routine tasks, such as data entry, forms processing, and document management. IBM RPA is an ideal choice for organizations that want to streamline their operations and increase productivity. IBM RPA provides a number of advantages over other process automation solutions. It has a user-friendly interface, allowing users to quickly set up and configure their automation processes. It also offers scalability, allowing organizations to increase their automation capabilities as their needs grow. Additionally, IBM RPA is secure, compliant, and reliable, offering a high level of control and protection over data and processes. IBM RPA stands out from other automation solutions due to its ease of use and scalability. It's user-friendly interface makes it easy to set up and configure automation processes, while its scalability allows organizations to increase their automation capabilities over time. Additionally, its secure, compliant, and reliable design ensures that data and processes are protected and remain compliant.
Rahul Victor | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Engaging RPA bot to enhance internal and external communications like team collaborations, address client queries, chatbot base requests is a fascinating experience
We wanted to opt for a well placed Automation solution which converses in multiple major languages across the world - IBM is well placed
Deploying RPA bots across process, and integrating with other tools also provides a faster, time saving, effective solution to corporations
Score 10 out of 10
Vetted Review
Verified User
IBM Robotic Process Automation is much more advanced in this domain with a lot of flexibility in creating and execution of bots. Also, the management process is pretty straightforward. It gives a clear idea to the leadership team on the ongoing events thanks to understandable reports that are generated with IBM Robotic Process Automation.
Malik Chandra | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
IBM Robotic Process Automation is one of the most powerful and top-notch tool that we've been able to integrate into functions to maximize professional efficiencies in all our repetitive tasks that requires huge amount of work. I like the intuitive visual drag-and-drop coding. Makes the workflow-based technology and ability to develop and debug a walk in the park.
Score 10 out of 10
Vetted Review
Verified User
I value IBM RPA since it is a full-stage, incredibly adaptable, and simple to use. It seems to accomplish everything. It is amazing that the automated tasks proceed as planned and that the bots are faultless and error-free. IBM RPA is the greatest tool for managing rehashed positions. When we looked at IBM's online reviews, we also discovered that it was fantastic for our needs.
Aleck Wu | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Helps us to automate daily tasks and dealing with many manual processes.
Through the AI RPA bots it's easy to increase our business processes by letting the bots learn and emulate all our business processes. Helped us reduce the time of time consuming and repetitive tasks with the help of bots. The UI I've had no problem while navigating through and its uncomplicated.
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